Getting Started Guide
Page 24
... adapter are securely connected • Make sure that any cords and cables that you are using a sure that you type, make Windows and are connecting using (such as a USB cable and that no other programs are closed . or Ethernet cable) are specifying the...HP Web site (www.hp.com/support). • If the computer does not recognize the • If you are using a computer running path to warm up the printer • Make sure that all packing tape and • Make sure the printer is first • Make sure that all latches and covers turned on and printer. drivers...
... adapter are securely connected • Make sure that any cords and cables that you are using a sure that you type, make Windows and are connecting using (such as a USB cable and that no other programs are closed . or Ethernet cable) are specifying the...HP Web site (www.hp.com/support). • If the computer does not recognize the • If you are using a computer running path to warm up the printer • Make sure that all packing tape and • Make sure the printer is first • Make sure that all latches and covers turned on and printer. drivers...
User Guide
Page 9
... firewall software is blocking communication 154 Step 4: Make sure the printer is online and ready 154 Step 5: Make sure the wireless version of the printer is set as the default printer driver (Windows only 155 Step 6: Make sure the HP Network Devices Support service is running (Windows only)...155 Step 7: Add hardware addresses to a wireless access point...
... firewall software is blocking communication 154 Step 4: Make sure the printer is online and ready 154 Step 5: Make sure the wireless version of the printer is set as the default printer driver (Windows only 155 Step 6: Make sure the HP Network Devices Support service is running (Windows only)...155 Step 7: Add hardware addresses to a wireless access point...
User Guide
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... support from the HP Customer Care Center. Different rates may obtain assistance from the HP printer software (Windows) or HP Utility (Mac OS X), which provide easy, step-by printer, country/region, and language. For the most current HP list of the printer) HP support 81 NOTE: HP does not provide ... support period Before you call costs information, see Printer management tools. This Web site also offers technical support, drivers, supplies, ordering information and other options such as: • Access online support pages. • Send HP an e-mail message for calls made on the ...
... support from the HP Customer Care Center. Different rates may obtain assistance from the HP printer software (Windows) or HP Utility (Mac OS X), which provide easy, step-by printer, country/region, and language. For the most current HP list of the printer) HP support 81 NOTE: HP does not provide ... support period Before you call costs information, see Printer management tools. This Web site also offers technical support, drivers, supplies, ordering information and other options such as: • Access online support pages. • Send HP an e-mail message for calls made on the ...
User Guide
Page 92
... get caught in the input tray • Solution 3: Select the correct printer • Solution 4: Check the printer driver status • Solution 5: Wait until the printer completes the current operation • Solution 6: Remove all paper from a non-HP software application produced unexpected results. Solutions are listed in order, with the...the print carriage can move freely • Solution 9: Check the connection from the photo imaging software that have clasps or windows. If this did not solve the issue, try the next solution. Solution 3: Tuck the flaps to resolve the issue.
... get caught in the input tray • Solution 3: Select the correct printer • Solution 4: Check the printer driver status • Solution 5: Wait until the printer completes the current operation • Solution 6: Remove all paper from a non-HP software application produced unexpected results. Solutions are listed in order, with the...the print carriage can move freely • Solution 9: Check the connection from the photo imaging software that have clasps or windows. If this did not solve the issue, try the next solution. Solution 3: Tuck the flaps to resolve the issue.
User Guide
Page 93
... solve the issue, try the next solution. Solution 1: Turn on the printer Solution: Look at the Power light located on the printer. If this did not solve the issue, try the next solution. To check the printer driver status • Windows: In the HP printer software, click Printer Actions, and then click See What's Printing. • Mac OS...
... solve the issue, try the next solution. Solution 1: Turn on the printer Solution: Look at the Power light located on the printer. If this did not solve the issue, try the next solution. To check the printer driver status • Windows: In the HP printer software, click Printer Actions, and then click See What's Printing. • Mac OS...
User Guide
Page 154
...page 2. or Click Start, click Control Panel, and then double-click Printers. 3. Network port created does not match printer IP address (Windows) If you are unable to connect the printer to install the HP software that the network ports created in the dialog box and make sure... firewalls, are closed or disabled for the printer, and then click Configure Port. 5. Compare the IP address listed in the printer driver match the printer IP address: 1. If the IP addresses are unable to your wired (Ethernet) network, perform one or more information, see Understand the network configuration...
...page 2. or Click Start, click Control Panel, and then double-click Printers. 3. Network port created does not match printer IP address (Windows) If you are unable to connect the printer to install the HP software that the network ports created in the dialog box and make sure... firewalls, are closed or disabled for the printer, and then click Configure Port. 5. Compare the IP address listed in the printer driver match the printer IP address: 1. If the IP addresses are unable to your wired (Ethernet) network, perform one or more information, see Understand the network configuration...
User Guide
Page 156
...the View menu, and then select Details. Chapter 8 • Step 5: Make sure the wireless version of the printer is set as the default printer driver (Windows only) • Step 6: Make sure the HP Network Devices Support service is running (Windows only) • Step 7: Add hardware addresses to a wireless access point (WAP) Step 1: Make sure your... turned on , try reconnecting the Ethernet cable to the wireless router. For more information, see if the indicator lights are two indicator lights, one that is possible that came with the router, the Ethernet cable, or your network.
...the View menu, and then select Details. Chapter 8 • Step 5: Make sure the wireless version of the printer is set as the default printer driver (Windows only) • Step 6: Make sure the HP Network Devices Support service is running (Windows only) • Step 7: Add hardware addresses to a wireless access point (WAP) Step 1: Make sure your... turned on , try reconnecting the Ethernet cable to the wireless router. For more information, see if the indicator lights are two indicator lights, one that is possible that came with the router, the Ethernet cable, or your network.
User Guide
Page 159
..., and then click Properties, Document Defaults, or Printing Preferences. The version of the printer driver that is running (Windows only) To restart the HP Network Device Support service 1. Mac OS X 1. b. NOTE: If there is more than one of the printer driver that is Paused, right-click the printer, and click Resume Printing. 4. Solve wireless problems 155 If the...
..., and then click Properties, Document Defaults, or Printing Preferences. The version of the printer driver that is running (Windows only) To restart the HP Network Device Support service 1. Mac OS X 1. b. NOTE: If there is more than one of the printer driver that is Paused, right-click the printer, and click Resume Printing. 4. Solve wireless problems 155 If the...
User Guide
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...that you type, make sure that you are using a computer running Windows, and the computer cannot detect the printer, run the installation program again. You can download the printer driver from the HP Web site (www.hp.com/support). For more information, see Understand the network configuration page... • Make sure to use the installation CD that contains the correct HP software for your computer, and reinstall the printer driver. • In the Windows Device Manager, make sure that the USB drivers have not been disabled. • If you are specifying the correct drive...
...that you type, make sure that you are using a computer running Windows, and the computer cannot detect the printer, run the installation program again. You can download the printer driver from the HP Web site (www.hp.com/support). For more information, see Understand the network configuration page... • Make sure to use the installation CD that contains the correct HP software for your computer, and reinstall the printer driver. • In the Windows Device Manager, make sure that the USB drivers have not been disabled. • If you are specifying the correct drive...
User Guide
Page 240
...wait for service or replacement. Clean the ink cartridge contacts. If the problem persists, try the following solutions. For more information, see HP support. If the first solution does not solve the problem, continue trying the remaining solutions until the print carriage stops moving . 2. NOTE...facing up. 3. If the problem persists, try the next solution. Make sure the printer is seated firmly in the printer. 236 Errors (Windows) Paper Mismatch The paper size or type selected in the printer driver does not match the paper loaded in the slot. Solution 4: Replace the ink ...
...wait for service or replacement. Clean the ink cartridge contacts. If the problem persists, try the following solutions. For more information, see HP support. If the first solution does not solve the problem, continue trying the remaining solutions until the print carriage stops moving . 2. NOTE...facing up. 3. If the problem persists, try the next solution. Make sure the printer is seated firmly in the printer. 236 Errors (Windows) Paper Mismatch The paper size or type selected in the printer driver does not match the paper loaded in the slot. Solution 4: Replace the ink ...
User Guide
Page 246
...86 troubleshoot 86 troubleshooting 87 vertical streaks 110 Print borderless Mac OS 39 Windows 39 Print brochures print 34 print driver warranty 168 Print envelope 34 Print envelopes Mac OS 35 Print photos Mac OS 35 Windows 35 print quality smeared ink 99 print quality report 114 print settings ...print quality 98 print-carriage access door, locating 11 printer no response 88 printer control panel locating 10...
...86 troubleshoot 86 troubleshooting 87 vertical streaks 110 Print borderless Mac OS 39 Windows 39 Print brochures print 34 print driver warranty 168 Print envelope 34 Print envelopes Mac OS 35 Print photos Mac OS 35 Windows 35 print quality smeared ink 99 print quality report 114 print settings ...print quality 98 print-carriage access door, locating 11 printer no response 88 printer control panel locating 10...
User Guide
Page 247
Index printer driver warranty 168 printer software (Windows) about 231 opening 231 Printer Status Report information on 162 printhead clean 114 printhead, align 114 printheads ordering online 198 part numbers 198 printing slow, troubleshoot 113 problems print 87 ... 114 printhead 113 reprint faxes from memory 55 right navigation 12 rings to answer 64 S save faxes in memory 55 scan error messages 134 from printer control panel 41 from Webscan 44 OCR 44 quality 134 Scan screen 13 scan specifications 179 slow 133 troubleshoot 132 Scan screen 13 scanner glass...
Index printer driver warranty 168 printer software (Windows) about 231 opening 231 Printer Status Report information on 162 printhead clean 114 printhead, align 114 printheads ordering online 198 part numbers 198 printing slow, troubleshoot 113 problems print 87 ... 114 printhead 113 reprint faxes from memory 55 right navigation 12 rings to answer 64 S save faxes in memory 55 scan error messages 134 from printer control panel 41 from Webscan 44 OCR 44 quality 134 Scan screen 13 scan specifications 179 slow 133 troubleshoot 132 Scan screen 13 scanner glass...