Getting Started Guide
Page 22
... and make sure it is loaded in the tray. 2. Select Wireless Test, and then press OK. Place the HP software CD into the computer. 4. Double-click the HP Installer icon on the back of the test. When prompted, enter the network name and security passkey. 5. After the test is...-to-computer" or an "ad hoc" wireless connection). If the test fails, review the report for information on how to the port on and paper is working properly, complete the following steps: 1. For additional troubleshooting information, see the user guide. Make sure the printer is turned on the 3. Press the (...
... and make sure it is loaded in the tray. 2. Select Wireless Test, and then press OK. Place the HP software CD into the computer. 4. Double-click the HP Installer icon on the back of the test. When prompted, enter the network name and security passkey. 5. After the test is...-to-computer" or an "ad hoc" wireless connection). If the test fails, review the report for information on how to the port on and paper is working properly, complete the following steps: 1. For additional troubleshooting information, see the user guide. Make sure the printer is turned on the 3. Press the (...
User Guide
Page 9
... addresses to a wireless access point (WAP 119 Configure your firewall to work with HP devices 119 Solve device management problems 121 Embedded Web server cannot be opened 121 The EWS is only available in English 122 Troubleshoot installation issues 122 Hardware installation suggestions 122 Software installation suggestions 123 Understand the Printer Status Report and...
... addresses to a wireless access point (WAP 119 Configure your firewall to work with HP devices 119 Solve device management problems 121 Embedded Web server cannot be opened 121 The EWS is only available in English 122 Troubleshoot installation issues 122 Hardware installation suggestions 122 Software installation suggestions 123 Understand the Printer Status Report and...
User Guide
Page 74
...problem The information in -one • Valuable troubleshooting information for common problems • Proactive device updates, support alerts, and HP newsgrams that came with HP devices • Solve device management problems • Troubleshoot installation issues • Understand the Printer Status Report and Self-...8226; Solve wired (Ethernet) network problems (some models only) • Solve wireless problems (some models only) • Clear jams HP support If you register the HP all HP customers. Check the documentation that are available when you have a problem, follow ...
...problem The information in -one • Valuable troubleshooting information for common problems • Proactive device updates, support alerts, and HP newsgrams that came with HP devices • Solve device management problems • Troubleshoot installation issues • Understand the Printer Status Report and Self-...8226; Solve wired (Ethernet) network problems (some models only) • Solve wireless problems (some models only) • Clear jams HP support If you register the HP all HP customers. Check the documentation that are available when you have a problem, follow ...
User Guide
Page 78
...HP support Web site (www.hp.com/support). Troubleshooting topics • Solve printing problems • Poor print quality and unexpected printouts • Solve paper-feed problems • Solve copy problems • Solve scan problems • Solve fax problems • Solve wired (Ethernet) network problems (some models only) • Solve wireless..., see Clear paper jams. • For paper-feed problems, such as the current or default printer. Close programs that you begin troubleshooting a printing problem. • For a paper jam, see Electrical requirements. • Media is ...
...HP support Web site (www.hp.com/support). Troubleshooting topics • Solve printing problems • Poor print quality and unexpected printouts • Solve paper-feed problems • Solve copy problems • Solve scan problems • Solve fax problems • Solve wired (Ethernet) network problems (some models only) • Solve wireless..., see Clear paper jams. • For paper-feed problems, such as the current or default printer. Close programs that you begin troubleshooting a printing problem. • For a paper jam, see Electrical requirements. • Media is ...
User Guide
Page 85
...setting is not set to the next solution. NOTE: Stop troubleshooting here. Do not continue with the quality of your product supports wireless communication, see Check the estimated ink levels. • If... persists, visit the HP online support Web site at www.hp.com/ support for your particular model to print a diagnostic report. • If your product does not support wireless communication, see Replace...the edge of the print. Poor print quality and unexpected printouts 81 If you see one or more defects on your software application, choose Print. 2. Choose Paper Type/Quality ...
...setting is not set to the next solution. NOTE: Stop troubleshooting here. Do not continue with the quality of your product supports wireless communication, see Check the estimated ink levels. • If... persists, visit the HP online support Web site at www.hp.com/ support for your particular model to print a diagnostic report. • If your product does not support wireless communication, see Replace...the edge of the print. Poor print quality and unexpected printouts 81 If you see one or more defects on your software application, choose Print. 2. Choose Paper Type/Quality ...
User Guide
Page 118
...the HP device. Restart components of the following tasks in the order shown below. • Basic wireless troubleshooting • Advanced wireless troubleshooting Basic wireless troubleshooting Perform the following suggestions in the Basic troubleshooting section and are unable to connect, turn off the HP device's wireless ... completing the wireless setup and software installation, perform one or more of the wireless network Turn off the power and then turning it back on wireless, press and hold the Wireless button for three seconds. Advanced wireless troubleshooting If you...
...the HP device. Restart components of the following tasks in the order shown below. • Basic wireless troubleshooting • Advanced wireless troubleshooting Basic wireless troubleshooting Perform the following suggestions in the Basic troubleshooting section and are unable to connect, turn off the HP device's wireless ... completing the wireless setup and software installation, perform one or more of the wireless network Turn off the power and then turning it back on wireless, press and hold the Wireless button for three seconds. Advanced wireless troubleshooting If you...
User Guide
Page 122
...If there is more than one of the printer driver that is connected wirelessly: a. Double-click Services and Applications, and then click Services. 118 Solve a problem Do one icon in the folder for the HP device, right-click the printer icon for the version of the printer driver in your firewall ... in the print queue. 2. If you continue to Settings, and then click Printers or Printers and Faxes. - On the Ports tab, look for additional troubleshooting help. Click Start, point to use the HP device over the network. b. Delete any print jobs currently in the window that...
...If there is more than one of the printer driver that is connected wirelessly: a. Double-click Services and Applications, and then click Services. 118 Solve a problem Do one icon in the folder for the HP device, right-click the printer icon for the version of the printer driver in your firewall ... in the print queue. 2. If you continue to Settings, and then click Printers or Printers and Faxes. - On the Ports tab, look for additional troubleshooting help. Click Start, point to use the HP device over the network. b. Delete any print jobs currently in the window that...
User Guide
Page 126
... correct. The EWS is only available in English If your product only supports wireless network connections and not Ethernet network connections, the EWS is only available in ...on the device control panel. If the Attention light is blinking, check for information about HP support. • Hardware installation suggestions • Software installation suggestions Hardware installation suggestions Check...For example, if the IP address is connected to the 1-LINE port. 122 Solve a problem Troubleshoot installation issues If the following : ping 123.123.123 If a reply appears, the IP address ...
... correct. The EWS is only available in English If your product only supports wireless network connections and not Ethernet network connections, the EWS is only available in ...on the device control panel. If the Attention light is blinking, check for information about HP support. • Hardware installation suggestions • Software installation suggestions Hardware installation suggestions Check...For example, if the IP address is connected to the 1-LINE port. 122 Solve a problem Troubleshoot installation issues If the following : ping 123.123.123 If a reply appears, the IP address ...
User Guide
Page 128
... detect the device, run the uninstallation utility (util\ccc\uninstall.bat on the HP software CD) to : • View current device information and ink cartridge status • Help troubleshoot problems The Printer Status Report and the Self-Test Report also contain a log of the device ... clean uninstallation of recent events. If you are using a computer running one of the supported operating systems. • Make sure that your product does not support wireless communication, the report is called the "Printer Status Report". NOTE: If your computer is often useful to print the...
... detect the device, run the uninstallation utility (util\ccc\uninstall.bat on the HP software CD) to : • View current device information and ink cartridge status • Help troubleshoot problems The Printer Status Report and the Self-Test Report also contain a log of the device ... clean uninstallation of recent events. If you are using a computer running one of the supported operating systems. • Make sure that your product does not support wireless communication, the report is called the "Printer Status Report". NOTE: If your computer is often useful to print the...
User Guide
Page 130
...the device. mDNS: Shows information about the active wireless network connection, such as the hardware address of the device. 3. 802.11 Wireless: Shows information about the active Multicast Domain Name ... the current Service Location Protocol (SLP) connection. You can use the network configuration page to help troubleshoot network connectivity problems. If you can print a network configuration page to print this page before calling.... the device is connected to a network, you need to call HP, it is often useful to view the network settings for device management. mDNS services are typically ...
...the device. mDNS: Shows information about the active wireless network connection, such as the hardware address of the device. 3. 802.11 Wireless: Shows information about the active Multicast Domain Name ... the current Service Location Protocol (SLP) connection. You can use the network configuration page to help troubleshoot network connectivity problems. If you can print a network configuration page to print this page before calling.... the device is connected to a network, you need to call HP, it is often useful to view the network settings for device management. mDNS services are typically ...
User Guide
Page 206
... on the back of the HP device and then to install successfully on your computer. 2. NOTE: If you cannot find the network name (SSID) and WPA key or WEP passphrase, contact your network administrator or the person who set up the wireless network. 6. For more information, see General troubleshooting tips and resources. 202...
... on the back of the HP device and then to install successfully on your computer. 2. NOTE: If you cannot find the network name (SSID) and WPA key or WEP passphrase, contact your network administrator or the person who set up the wireless network. 6. For more information, see General troubleshooting tips and resources. 202...
User Guide
Page 222
... 68 clean contacts 90 clean ink nozzle area 91 L language, printer 133 left navigation button 12 light images, troubleshoot copies 95 scans 100 lights, control panel 12 line condition test, fax 105 lines copies, troubleshoot 95 scans, troubleshoot 99, 100 link speed, setting 199 load tray 20 load media... 20 log, fax print 57 M Mac OS custom-sized paper 32 Print borderless 33 Print photos 30 print settings 26 two-sided 34 Mac OS X HP Utility 207 uninstall software 206 wireless communication setup...
... 68 clean contacts 90 clean ink nozzle area 91 L language, printer 133 left navigation button 12 light images, troubleshoot copies 95 scans 100 lights, control panel 12 line condition test, fax 105 lines copies, troubleshoot 95 scans, troubleshoot 99, 100 link speed, setting 199 load tray 20 load media... 20 log, fax print 57 M Mac OS custom-sized paper 32 Print borderless 33 Print photos 30 print settings 26 two-sided 34 Mac OS X HP Utility 207 uninstall software 206 wireless communication setup...
User Guide
Page 223
...protocols supported 135 settings, change 198 system requirements 135 view and printsettings 198 wireless communication setup 200 wireless settings 126, 200 noise information 141 O OCR edit scanned documents 36 troubleshoot 98 OK button 12 On button 13 operating environment specifications 141 operating systems supported...27 Print envelopes Mac OS 28 Print photos Mac OS 30 Windows 29, 31 print quality troubleshoot 78 print-carriage access door, locating 11 printer driver warranty 131 Printer Status Report information on 124 print 125 processor specifications 133 product control panel scan 35 pulse...
...protocols supported 135 settings, change 198 system requirements 135 view and printsettings 198 wireless communication setup 200 wireless settings 126, 200 noise information 141 O OCR edit scanned documents 36 troubleshoot 98 OK button 12 On button 13 operating environment specifications 141 operating systems supported...27 Print envelopes Mac OS 28 Print photos Mac OS 30 Windows 29, 31 print quality troubleshoot 78 print-carriage access door, locating 11 printer driver warranty 131 Printer Status Report information on 124 print 125 processor specifications 133 product control panel scan 35 pulse...
User Guide
Page 224
...quality 99 scan specifications 141 send to a computer 35 slow 97 troubleshoot 96 Scan function indicator 13 scanner glass clean 21 load originals 18 locating 10 schedule fax 42 security wireless communication 204 wireless settings 201 send faxes basic fax 39 manually 40 memory, from...status messages 14 network configuration page 126 Printer Status Report 125 Self-Test Report 125 storage environment specifications 141 streaks, troubleshoot copies 96 scan 100 stripes on scans, troubleshoot 99 subscriber identification code 52 supplies order online 173 Printer Status Report 125 Self-Test Report 125...
...quality 99 scan specifications 141 send to a computer 35 slow 97 troubleshoot 96 Scan function indicator 13 scanner glass clean 21 load originals 18 locating 10 schedule fax 42 security wireless communication 204 wireless settings 201 send faxes basic fax 39 manually 40 memory, from...status messages 14 network configuration page 126 Printer Status Report 125 Self-Test Report 125 storage environment specifications 141 streaks, troubleshoot copies 96 scan 100 stripes on scans, troubleshoot 99 subscriber identification code 52 supplies order online 173 Printer Status Report 125 Self-Test Report 125...
User Guide
Page 225
...75 print 75 print quality 78 Printer Status Report 124 receive faxes 106, 109 scan 96 scan quality 99 send faxes 106, 108, 111 skewed copies 96 skewed pages 93 slow print 76 tips 74 troubleshooting general network troubleshooting 113 wired network 113 wireless problems 114 TWAIN unable to ... 3, 9 customer support 71 environmental programs 152 order supplies and accessories 173 supply yield data sheet 133 wireless security 201 white bands or stripes, troubleshoot copies 95, 96 scans 99 Windows borderless 33 HP Solution Center 207 print brochures 26 Print photos 29, 31 print settings 25 set up...
...75 print 75 print quality 78 Printer Status Report 124 receive faxes 106, 109 scan 96 scan quality 99 send faxes 106, 108, 111 skewed copies 96 skewed pages 93 slow print 76 tips 74 troubleshooting general network troubleshooting 113 wired network 113 wireless problems 114 TWAIN unable to ... 3, 9 customer support 71 environmental programs 152 order supplies and accessories 173 supply yield data sheet 133 wireless security 201 white bands or stripes, troubleshoot copies 95, 96 scans 99 Windows borderless 33 HP Solution Center 207 print brochures 26 Print photos 29, 31 print settings 25 set up...
User Guide
Page 226
two-sided 34 uninstall software 205 wireless communication advanced wireless troubleshooting 114 basic wireless troubleshooting 114 Ethernet setup 202 radio, turn off 198 reducing interference 204 regulatory information 147 security 204 set up 200 set up on Mac OS X 202 settings 200 turn off 203 wizard 201 wireless test report print 203 222
two-sided 34 uninstall software 205 wireless communication advanced wireless troubleshooting 114 basic wireless troubleshooting 114 Ethernet setup 202 radio, turn off 198 reducing interference 204 regulatory information 147 security 204 set up 200 set up on Mac OS X 202 settings 200 turn off 203 wizard 201 wireless test report print 203 222