Getting Started Guide
Page 23
... , see the message on the outside and inside the printer. Problems installing the software • Before installing software, make sure that the USB drivers have been removed from the HP Web site (www.hp.com/support). English 4. are using a computer running • If the computer cannot recognize the HP software CD in good working properly. drive letter...
... , see the message on the outside and inside the printer. Problems installing the software • Before installing software, make sure that the USB drivers have been removed from the HP Web site (www.hp.com/support). English 4. are using a computer running • If the computer cannot recognize the HP software CD in good working properly. drive letter...
User Guide
Page 9
...blocking communication 117 Step 4: Make sure the HP device is online and ready 117 Step 5: Make sure the wireless version of the HP device is set as the default printer driver (Windows only 118 Step 6: Make sure the HP Network Devices Support service is running (Windows ... firewall to work with HP devices 119 Solve device management problems 121 Embedded Web server cannot be opened 121 The EWS is only available in English 122 Troubleshoot installation issues 122 Hardware installation suggestions 122 Software installation suggestions 123 Understand the Printer Status Report and Self-...
...blocking communication 117 Step 4: Make sure the HP device is online and ready 117 Step 5: Make sure the wireless version of the HP device is set as the default printer driver (Windows only 118 Step 6: Make sure the HP Network Devices Support service is running (Windows ... firewall to work with HP devices 119 Solve device management problems 121 Embedded Web server cannot be opened 121 The EWS is only available in English 122 Troubleshoot installation issues 122 Hardware installation suggestions 122 Software installation suggestions 123 Understand the Printer Status Report and Self-...
User Guide
Page 74
... that came with HP devices • Solve device management problems • Troubleshoot installation issues • Understand the Printer Status Report and Self-Test Report • Understand the network configuration page (some models only) • Configure your firewall to all -in -one For more information, see...and those suggestions did not solve your problem, try using one of the following support services to qualified online support specialists • Software and driver updates for the HP all-in -one • Valuable troubleshooting information for up-to-date device ...
... that came with HP devices • Solve device management problems • Troubleshoot installation issues • Understand the Printer Status Report and Self-Test Report • Understand the network configuration page (some models only) • Configure your firewall to all -in -one For more information, see...and those suggestions did not solve your problem, try using one of the following support services to qualified online support specialists • Software and driver updates for the HP all-in -one • Valuable troubleshooting information for up-to-date device ...
User Guide
Page 80
.... For more information, see System requirements. Check any personal firewall software installed on your computer screen; Re-enable the firewall. For more information, see Clean the ink ... If the device is slower when you select the correct print quality settings in the printer driver for the device. Check the device software settings Print speed is connected to print Check ...following: ◦ Check the Link light on paper-feed problems, see Print. More than one page is a problem communicating with the device, try temporarily disabling the firewall. For more information, see ...
.... For more information, see System requirements. Check any personal firewall software installed on your computer screen; Re-enable the firewall. For more information, see Clean the ink ... If the device is slower when you select the correct print quality settings in the printer driver for the device. Check the device software settings Print speed is connected to print Check ...following: ◦ Check the Link light on paper-feed problems, see Print. More than one page is a problem communicating with the device, try temporarily disabling the firewall. For more information, see ...
User Guide
Page 81
...in Grayscale is less than the media that is not selected in the printer driver. Check the device location and length of media loaded in the tray. Check the ink cartridges Make sure the correct ink cartridges are installed and the ink cartridges are cut off at the edges of the ... page. Also, it is recommended that you use a USB cable that you are using. • Make sure the media size selected in the printer driver match the size of USB cable High electromagnetic fields (such as those generated by USB cables) can sometimes cause slight distortions to printouts. Placement of...
...in Grayscale is less than the media that is not selected in the printer driver. Check the device location and length of media loaded in the tray. Check the ink cartridges Make sure the correct ink cartridges are installed and the ink cartridges are cut off at the edges of the ... page. Also, it is recommended that you use a USB cable that you are using. • Make sure the media size selected in the printer driver match the size of USB cable High electromagnetic fields (such as those generated by USB cables) can sometimes cause slight distortions to printouts. Placement of...
User Guide
Page 117
...Solve wired (Ethernet) network problems (some models only) 113 or Click Start, click Control Panel, and then double-click Printers. 3. If the installation program cannot discover the device, print the network configuration page, and enter the IP address manually in the dialog box to...page. Compare the IP address listed in the device driver match the device IP address: 1. Solve wired (Ethernet) network problems (some models only) If you are unable to connect the product to your wired (Ethernet) network, perform one or more information, see Understand the network configuration page ...
...Solve wired (Ethernet) network problems (some models only) 113 or Click Start, click Control Panel, and then double-click Printers. 3. If the installation program cannot discover the device, print the network configuration page, and enter the IP address manually in the dialog box to...page. Compare the IP address listed in the device driver match the device IP address: 1. Solve wired (Ethernet) network problems (some models only) If you are unable to connect the product to your wired (Ethernet) network, perform one or more information, see Understand the network configuration page ...
User Guide
Page 122
... in the list with a checkmark. If you can use the HP device after performing the steps above but find that is set as the default printer driver (Windows only) If you install the software again, the installer might be interfering. On the desktop, right-click My Computer or...: If there is more than one of the printer driver in the folder for the HP device, right-click the printer icon for additional troubleshooting help. Double-click Services and Applications, and then click Services. 118 Solve a problem Do one icon in the Printers or Printers and Faxes folder is Offline, ...
... in the list with a checkmark. If you can use the HP device after performing the steps above but find that is set as the default printer driver (Windows only) If you install the software again, the installer might be interfering. On the desktop, right-click My Computer or...: If there is more than one of the printer driver in the folder for the HP device, right-click the printer icon for additional troubleshooting help. Double-click Services and Applications, and then click Services. 118 Solve a problem Do one icon in the Printers or Printers and Faxes folder is Offline, ...
User Guide
Page 127
...not blinking. You can download the device driver from the product's control panel or by using the HP software installed with the product. Check or perform the following • Make sure the computer meets the system requirements. • Before installing software on the device control panel. ... cartridges. If lights are firmly connected to ensure the following • Power light is running one of the supported operating systems. • Make sure that contains the correct installation software for damage. For more information, see Alignment fails. • Make sure that all ...
...not blinking. You can download the device driver from the product's control panel or by using the HP software installed with the product. Check or perform the following • Make sure the computer meets the system requirements. • Before installing software on the device control panel. ... cartridges. If lights are firmly connected to ensure the following • Power light is running one of the supported operating systems. • Make sure that contains the correct installation software for damage. For more information, see Alignment fails. • Make sure that all ...
User Guide
Page 138
...system requirements and specifications for Windows 7, see www.hp.com/go/linuxprinting). Minimum requirements • Microsoft Windows... Terminal Services with Citrix Presentation Server 4.5 134 Technical information This file is available on your computer after you install the HP software. • Mac OS X (v10.4.11, v10.5, v10.6) • Linux (For more information,... NOTE: For the most current information about supported operating systems and system requirements, visit http://www.hp.com/support/. Operating system compatibility • Windows XP Service Pack 1, Windows Vista, Windows 7 ...
...system requirements and specifications for Windows 7, see www.hp.com/go/linuxprinting). Minimum requirements • Microsoft Windows... Terminal Services with Citrix Presentation Server 4.5 134 Technical information This file is available on your computer after you install the HP software. • Mac OS X (v10.4.11, v10.5, v10.6) • Linux (For more information,... NOTE: For the most current information about supported operating systems and system requirements, visit http://www.hp.com/support/. Operating system compatibility • Windows XP Service Pack 1, Windows Vista, Windows 7 ...