Reference Guide
Page 1
... turned off and then on the printer control panel and installing the HP printer software or the HP Smart app, you have successfully connected the printer to be detected. If not, please check the following the instructions on again to enable the printer to the wireless network. English HP OfficeJet Pro 9020 series Reference Guide Follow the instructions in the...
... turned off and then on the printer control panel and installing the HP printer software or the HP Smart app, you have successfully connected the printer to be detected. If not, please check the following the instructions on again to enable the printer to the wireless network. English HP OfficeJet Pro 9020 series Reference Guide Follow the instructions in the...
Reference Guide
Page 2
... guide on your computer or mobile device (such as smartphone or tablet) directly to a printer wirelessly-without connecting to improve future HP printers. Limited warranty HP one year hardware limited warranty. For more information, visit www.hp.com/support. English Use the printer wirelessly without a Wi-Fi network (Wi-Fi Direct) With Wi-Fi Direct, you...
... guide on your computer or mobile device (such as smartphone or tablet) directly to a printer wirelessly-without connecting to improve future HP printers. Limited warranty HP one year hardware limited warranty. For more information, visit www.hp.com/support. English Use the printer wirelessly without a Wi-Fi network (Wi-Fi Direct) With Wi-Fi Direct, you...
User Guide
Page 2
... in a protected location where no user-serviceable parts inside. Environmental Protection Agency. Observe all instructions in the documentation that comes with the printer. - If the product does not operate normally, see Solve a problem. - REPRODUCTION, ADAPTATION, OR TRANSLATION OF THIS MATERIAL IS PROHIBITED WITHOUT... THE COPYRIGHT LAWS. ENERGY STAR and the ENERGY STAR mark are wet. - or its affiliates. THE ONLY WARRANTIES FOR HP PRODUCTS AND SERVICES ARE SET FORTH IN THE EXPRESS WARRANTY STATEMENTS ACCOMPANYING SUCH PRODUCTS AND SERVICES. Unplug this product near water,...
... in a protected location where no user-serviceable parts inside. Environmental Protection Agency. Observe all instructions in the documentation that comes with the printer. - If the product does not operate normally, see Solve a problem. - REPRODUCTION, ADAPTATION, OR TRANSLATION OF THIS MATERIAL IS PROHIBITED WITHOUT... THE COPYRIGHT LAWS. ENERGY STAR and the ENERGY STAR mark are wet. - or its affiliates. THE ONLY WARRANTIES FOR HP PRODUCTS AND SERVICES ARE SET FORTH IN THE EXPRESS WARRANTY STATEMENTS ACCOMPANYING SUCH PRODUCTS AND SERVICES. Unplug this product near water,...
User Guide
Page 3
... ...23 Work with trays ...37 Load an original on the scanner glass ...39 Load an original in the document feeder ...41 Update the printer ...42 Open the HP printer software (Windows) ...43 Use the HP Smart app to print, scan, and troubleshoot from an iOS, Android, or Windows 10 device 44 Turn the... printer off ...45 2 Print ...46 Print using a computer ...47 Print using the HP Smart app ...53 Print with mobile devices ...54 Tips for successful printing ...55 3 Copy and scan ...58 Copy ...59 Scan ...60...
... ...23 Work with trays ...37 Load an original on the scanner glass ...39 Load an original in the document feeder ...41 Update the printer ...42 Open the HP printer software (Windows) ...43 Use the HP Smart app to print, scan, and troubleshoot from an iOS, Android, or Windows 10 device 44 Turn the... printer off ...45 2 Print ...46 Print using a computer ...47 Print using the HP Smart app ...53 Print with mobile devices ...54 Tips for successful printing ...55 3 Copy and scan ...58 Copy ...59 Scan ...60...
User Guide
Page 4
...143 Use Wi-Fi Direct ...145 8 Printer management tools ...148 Toolbox (Windows) ...149 Embedded web server ...150 9 Solve a problem ...153 Get help with HP online troubleshooting ...154 Get help from the printer control panel ...155 Get help from the HP Smart app ...156 Get help in ...this guide ...157 Understand printer reports ...184 Solve problems using Web Services ...186 Maintain the printer ...187 Restore original factory defaults ...
...143 Use Wi-Fi Direct ...145 8 Printer management tools ...148 Toolbox (Windows) ...149 Embedded web server ...150 9 Solve a problem ...153 Get help with HP online troubleshooting ...154 Get help from the printer control panel ...155 Get help from the HP Smart app ...156 Get help in ...this guide ...157 Understand printer reports ...184 Solve problems using Web Services ...186 Maintain the printer ...187 Restore original factory defaults ...
User Guide
Page 7
1 Get started This guide provides details about how to use the printer and how to resolve problems. ● Accessibility ● HP EcoSolutions (HP and the Environment) ● Understand the printer parts ● Use the printer control panel ● HP Digital Solutions ● Paper basics ● Load paper ● ...Load an original on the scanner glass ● Load an original in the document feeder ● Update the printer ● Open the HP printer software (Windows) ● Use the HP Smart app to print, scan, and troubleshoot from an iOS, Android, or Windows 10 device ● Turn...
1 Get started This guide provides details about how to use the printer and how to resolve problems. ● Accessibility ● HP EcoSolutions (HP and the Environment) ● Understand the printer parts ● Use the printer control panel ● HP Digital Solutions ● Paper basics ● Load paper ● ...Load an original on the scanner glass ● Load an original in the document feeder ● Update the printer ● Open the HP printer software (Windows) ● Use the HP Smart app to print, scan, and troubleshoot from an iOS, Android, or Windows 10 device ● Turn...
User Guide
Page 8
... vision by using your operating system's accessibility options and features. Accessibility The printer provides a number of features that convey the appropriate action. ● Mobility For users with mobility impairments, the HP software functions can be executed through keyboard commands. The HP software also supports Windows accessibility options such as screen readers, Braille readers...
... vision by using your operating system's accessibility options and features. Accessibility The printer provides a number of features that convey the appropriate action. ● Mobility For users with mobility impairments, the HP software functions can be executed through keyboard commands. The HP software also supports Windows accessibility options such as screen readers, Braille readers...
User Guide
Page 9
... button to turn off after five minutes of inactivity to help reduce energy use . HP EcoSolutions (HP and the Environment) HP is automatically enabled or disabled depending on printer capabilities and connection options. Use the following instructions to change the period of the screen.... ● Auto-Off is enabled when the printer is turned on selected days. Sleep mode Power usage is turned on the printer again. In this feature to conserve electricity. ENWW HP EcoSolutions (HP and the Environment) 3 From the printer control panel, touch or swipe down the tab ...
... button to turn off after five minutes of inactivity to help reduce energy use . HP EcoSolutions (HP and the Environment) HP is automatically enabled or disabled depending on printer capabilities and connection options. Use the following instructions to change the period of the screen.... ● Auto-Off is enabled when the printer is turned on selected days. Sleep mode Power usage is turned on the printer again. In this feature to conserve electricity. ENWW HP EcoSolutions (HP and the Environment) 3 From the printer control panel, touch or swipe down the tab ...
User Guide
Page 10
...(Quiet Mode) to avoid print quality issues, possible extra ink usage from the printer control panel 1. To reduce printing noise, turn Quiet Mode off and on the front left side of the schedule. HP recommends that you replace any missing cartridges as soon as possible to turn it on... Quiet Mode. You can schedule the printer to reduce overall noise without affecting print quality. Touch Quiet Mode . 3. Additionally...
...(Quiet Mode) to avoid print quality issues, possible extra ink usage from the printer control panel 1. To reduce printing noise, turn Quiet Mode off and on the front left side of the schedule. HP recommends that you replace any missing cartridges as soon as possible to turn it on... Quiet Mode. You can schedule the printer to reduce overall noise without affecting print quality. Touch Quiet Mode . 3. Additionally...
User Guide
Page 11
...Select On or Off . 4. To turn Quiet Mode on or off from the printer software (Windows) 1. ENWW HP EcoSolutions (HP and the Environment) 5 To turn Quiet Mode on or off from the Embedded Web Server (EWS) 1. Open the HP printer software. Click the Settings tab. 3. NOTE: Quiet Mode is turned on only... after the current page is printed and is only used original HP ink cartridges through HP Planet Partners. Open the EWS. In the Preferences section, ...
...Select On or Off . 4. To turn Quiet Mode on or off from the printer software (Windows) 1. ENWW HP EcoSolutions (HP and the Environment) 5 To turn Quiet Mode on or off from the Embedded Web Server (EWS) 1. Open the HP printer software. Click the Settings tab. 3. NOTE: Quiet Mode is turned on only... after the current page is printed and is only used original HP ink cartridges through HP Planet Partners. Open the EWS. In the Preferences section, ...
User Guide
Page 12
Understand the printer parts This section contains the following topics: ● Top and front view ● Printing supplies area ● Back view Top and front view 1 Document feeder 2 Document feeder paper-width guides 3 Document feeder tray 4 Document feeder output extension 5 Scanner lid 6 Scanner glass 7 Output tray 8 Output tray extension 9 Input tray / Tray 1 10 Input tray / Tray 2 11 Front USB port 12 Power button 6 Chapter 1 Get started ENWW
Understand the printer parts This section contains the following topics: ● Top and front view ● Printing supplies area ● Back view Top and front view 1 Document feeder 2 Document feeder paper-width guides 3 Document feeder tray 4 Document feeder output extension 5 Scanner lid 6 Scanner glass 7 Output tray 8 Output tray extension 9 Input tray / Tray 1 10 Input tray / Tray 2 11 Front USB port 12 Power button 6 Chapter 1 Get started ENWW
User Guide
Page 13
ENWW Understand the printer parts 7 13 Front door 14 Control panel display Printing supplies area 1 Cartridge access door 2 Front door 3 Printhead 4 Cartridges NOTE: Cartridges should be kept in the printer to prevent possible print quality issues or printhead damage. Avoid removing supplies for extended periods of time. Do not turn the printer off when a cartridge is missing.
ENWW Understand the printer parts 7 13 Front door 14 Control panel display Printing supplies area 1 Cartridge access door 2 Front door 3 Printhead 4 Cartridges NOTE: Cartridges should be kept in the printer to prevent possible print quality issues or printhead damage. Avoid removing supplies for extended periods of time. Do not turn the printer off when a cartridge is missing.
User Guide
Page 15
... of the control panel to lift it is back in place. ENWW Use the printer control panel 9 NOTE: Return the control panel to its original position by pushing down the bottom until it . Use the printer control panel This section contains the following topics: ● Lift the control panel ...● Overview of buttons and lights ● Function buttons ● Dashboard icons ● Change printer settings Lift the control panel You can move the control panel for easier use. ● Push the upper part of buttons and lights The following...
... of the control panel to lift it is back in place. ENWW Use the printer control panel 9 NOTE: Return the control panel to its original position by pushing down the bottom until it . Use the printer control panel This section contains the following topics: ● Lift the control panel ...● Overview of buttons and lights ● Function buttons ● Dashboard icons ● Change printer settings Lift the control panel You can move the control panel for easier use. ● Push the upper part of buttons and lights The following...
User Guide
Page 16
...has been established and you can create the list using the HP Smart app, go /hpsmartwin-help content if it is available for wireless communication. ● Slow blinking light indicates that wireless is on, but the printer is not connected to the home screen from USB flash drive...9679; Fast blinking light indicates wireless error. Print photo from any other screens. For more information about using the HP Smart app and saving the list in the printer. To connect your printer is turned off. Home button: Returns to a network. You can print. ● Slow blinking light with clear...
...has been established and you can create the list using the HP Smart app, go /hpsmartwin-help content if it is available for wireless communication. ● Slow blinking light indicates that wireless is on, but the printer is not connected to the home screen from USB flash drive...9679; Fast blinking light indicates wireless error. Print photo from any other screens. For more information about using the HP Smart app and saving the list in the printer. To connect your printer is turned off. Home button: Returns to a network. You can print. ● Slow blinking light with clear...
User Guide
Page 17
...for the Auto Answer function, fax logs, and the fax sound volume. HP EcoSolutions: Displays a screen where you can configure some of the printer, or monitor and manage current and scheduled printer tasks. HP ePrint: Displays the Web Services Summary menu, where you can check ePrint ...status details, change ePrint settings, or view the printer email address. Ink: Displays the estimated ink ...
...for the Auto Answer function, fax logs, and the fax sound volume. HP EcoSolutions: Displays a screen where you can configure some of the printer, or monitor and manage current and scheduled printer tasks. HP ePrint: Displays the Web Services Summary menu, where you can check ePrint ...status details, change ePrint settings, or view the printer email address. Ink: Displays the estimated ink ...
User Guide
Page 18
... screen. 12 Chapter 1 Get started ENWW TIP: Touch (Home) to return to select screens or options. For more information about these tools, see Printer management tools. After selecting a function, touch the setting you want to Memory Device. 2. Follow the prompts on the Setup menu. 1. To change ...settings for a function The Home screen of a function such as Copy Document or Scan to change the printer settings or print reports, use the options available on the control panel display to open the Dashboard, and then touch ( Setup ). 2. Select a...
... screen. 12 Chapter 1 Get started ENWW TIP: Touch (Home) to return to select screens or options. For more information about these tools, see Printer management tools. After selecting a function, touch the setting you want to Memory Device. 2. Follow the prompts on the Setup menu. 1. To change ...settings for a function The Home screen of a function such as Copy Document or Scan to change the printer settings or print reports, use the options available on the control panel display to open the Dashboard, and then touch ( Setup ). 2. Select a...
User Guide
Page 19
...through email-allowing you to reduce paper consumption and waste. With HP Digital Filing, you can simply walk up the HP Digital Solutions, make sure that the best settings are HP Digital Solutions? HP Digital Solutions The printer includes a collection of tools provided with business partners as helping ...the office. Requirements Before you can be sent to a shared network folder for quick sharing. HP Digital Solutions are a set up to the printer, select the options on the printer control panel, and either scan documents directly to one or more email addresses for personal or ...
...through email-allowing you to reduce paper consumption and waste. With HP Digital Filing, you can simply walk up the HP Digital Solutions, make sure that the best settings are HP Digital Solutions? HP Digital Solutions The printer includes a collection of tools provided with business partners as helping ...the office. Requirements Before you can be sent to a shared network folder for quick sharing. HP Digital Solutions are a set up to the printer, select the options on the printer control panel, and either scan documents directly to one or more email addresses for personal or ...
User Guide
Page 20
For more information, see Scan. For Scan to Network Folder, Fax to set up HP Digital Solutions without installing the HP software, you can still set up and use the printer's embedded web server. You must have write access to the folder. ● A username and password for the shared folder (if ...Windows or Mac username and password used to your computer using the HP software. You can use Scan to Email and Fax to an email message using either a wireless connection or an Ethernet cable. NOTE: If the printer is located For information about finding the computer name, see the ...
For more information, see Scan. For Scan to Network Folder, Fax to set up HP Digital Solutions without installing the HP software, you can still set up and use the printer's embedded web server. You must have write access to the folder. ● A username and password for the shared folder (if ...Windows or Mac username and password used to your computer using the HP software. You can use Scan to Email and Fax to an email message using either a wireless connection or an Ethernet cable. NOTE: If the printer is located For information about finding the computer name, see the ...
User Guide
Page 21
... Solutions using software wizards that you must have created destination folders, you are using on the network and setting folder preferences, see Open the HP printer software (Windows). 2. NOTE: If you are using the EWS, see Embedded web server. Follow the onscreen instructions. NOTE: After you have ...created and configured the folder you can use embedded web server (EWS) to set up Scan to set up the HP Digital Solutions. TIP: You can also use the printer's embedded web server (EWS) to Network Folder. 3. NOTE: You can also use these folders. This section contains the...
... Solutions using software wizards that you must have created destination folders, you are using on the network and setting folder preferences, see Open the HP printer software (Windows). 2. NOTE: If you are using the EWS, see Embedded web server. Follow the onscreen instructions. NOTE: After you have ...created and configured the folder you can use embedded web server (EWS) to set up Scan to set up the HP Digital Solutions. TIP: You can also use the printer's embedded web server (EWS) to Network Folder. 3. NOTE: You can also use these folders. This section contains the...
User Guide
Page 22
... scan settings for your operating system. without additional scanning software. You can use the printer's embedded web server (EWS) or the printer's control panel. To configure these profiles. Open the HP printer software. On the Home tab, click Scan to the network folder is added to... Network Folder from embedded web server (EWS) 1. You do not need to scan files from the printer. For more information, see Open the HP printer software (Windows). 2. For more information, see Open the embedded web server. 2. Add email addresses to create these ...
... scan settings for your operating system. without additional scanning software. You can use the printer's embedded web server (EWS) or the printer's control panel. To configure these profiles. Open the HP printer software. On the Home tab, click Scan to the network folder is added to... Network Folder from embedded web server (EWS) 1. You do not need to scan files from the printer. For more information, see Open the HP printer software (Windows). 2. For more information, see Open the embedded web server. 2. Add email addresses to create these ...
