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... on the scanner glass ...26 Load an original in the document feeder ...28 Update the printer ...29 Open the HP printer software (Windows) ...30 Use the HP Smart app to print, scan, and troubleshoot from an iOS, Android, or Windows 10 device 31 Turn the printer off ...32 2 Print ...33 Print using... a computer ...34 Print using the HP Smart app ...40 Print with mobile devices ...41 Tips for successful printing ...42 3 ...
... on the scanner glass ...26 Load an original in the document feeder ...28 Update the printer ...29 Open the HP printer software (Windows) ...30 Use the HP Smart app to print, scan, and troubleshoot from an iOS, Android, or Windows 10 device 31 Turn the printer off ...32 2 Print ...33 Print using... a computer ...34 Print using the HP Smart app ...40 Print with mobile devices ...41 Tips for successful printing ...42 3 ...
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... ...128 8 Printer management tools ...131 Toolbox (Windows) ...132 Embedded web server ...133 9 Solve a problem ...136 Get help with HP online troubleshooting ...137 Get help from the printer control panel ...138 Get help from the HP Smart app ...139 Get help in this guide ...140 Understand printer reports ...166 Solve problems using Web Services...
... ...128 8 Printer management tools ...131 Toolbox (Windows) ...132 Embedded web server ...133 9 Solve a problem ...136 Get help with HP online troubleshooting ...137 Get help from the printer control panel ...138 Get help from the HP Smart app ...139 Get help in this guide ...140 Understand printer reports ...166 Solve problems using Web Services...
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1 Get started This guide provides details about how to use the printer and how to resolve problems. ● Accessibility ● HP EcoSolutions (HP and the Environment) ● Understand the printer parts ● Use the printer control panel ● Paper basics ● Load paper ● Load an original on the scanner glass ● Load an original in the document feeder ● Update the printer ● Open the HP printer software (Windows) ● Use the HP Smart app to print, scan, and troubleshoot from an iOS, Android, or Windows 10 device ● Turn the printer off ENWW 1
1 Get started This guide provides details about how to use the printer and how to resolve problems. ● Accessibility ● HP EcoSolutions (HP and the Environment) ● Understand the printer parts ● Use the printer control panel ● Paper basics ● Load paper ● Load an original on the scanner glass ● Load an original in the document feeder ● Update the printer ● Open the HP printer software (Windows) ● Use the HP Smart app to print, scan, and troubleshoot from an iOS, Android, or Windows 10 device ● Turn the printer off ENWW 1
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... app on how to print, scan, and troubleshoot using HP Smart, see Print using the HP Smart app, Scan using HP Smart for printing, scanning, accessing printer features, and troubleshooting issues, go to: ● iOS/Android: www.hp.com/go/hpsmart-help ● Windows: www.hp.com/go to 123.hp.com and follow the onscreen instructions to...
... app on how to print, scan, and troubleshoot using HP Smart, see Print using the HP Smart app, Scan using HP Smart for printing, scanning, accessing printer features, and troubleshooting issues, go to: ● iOS/Android: www.hp.com/go/hpsmart-help ● Windows: www.hp.com/go to 123.hp.com and follow the onscreen instructions to...
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... Home screen, make sure your Android, iOS, or Windows 10 device. To view more information about using the HP Smart app, go to print, scan, and troubleshoot from a Windows 10 device 1. For more settings, click or tap More settings. To print from your device, cloud storage, or social media ...sites. 4. Select the photo or document you want to view all available printers. 4. Open HP Smart. TIP: If you want to...
... Home screen, make sure your Android, iOS, or Windows 10 device. To view more information about using the HP Smart app, go to print, scan, and troubleshoot from a Windows 10 device 1. For more settings, click or tap More settings. To print from your device, cloud storage, or social media ...sites. 4. Select the photo or document you want to view all available printers. 4. Open HP Smart. TIP: If you want to...
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...or Windows 10 device. To scan with HP Smart, follow the instructions provided in the To field. Open HP Smart. Load your scans locally or in the Subject field. 6. Touch Finish when the scan completes. Or touch Add Page to print, scan, and troubleshoot from the control panel 1. From Home screen.... 3. Enter recipient's email address in the appropriate section below, depending on the type of the scanner glass. 2. Scan using HP Smart You can also scan using the HP Smart app to scan documents or photos from the printer's scanner, and you are using. ● Scan from a Windows 10...
...or Windows 10 device. To scan with HP Smart, follow the instructions provided in the To field. Open HP Smart. Load your scans locally or in the Subject field. 6. Touch Finish when the scan completes. Or touch Add Page to print, scan, and troubleshoot from the control panel 1. From Home screen.... 3. Enter recipient's email address in the appropriate section below, depending on the type of the scanner glass. 2. Scan using HP Smart You can also scan using the HP Smart app to scan documents or photos from the printer's scanner, and you are using. ● Scan from a Windows 10...
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... necessary: ● Click or tap Add Pages to add more information, see Use the HP Smart app to print, scan, and troubleshoot from an iOS, Android, or Windows 10 device. 2. You can then use HP Smart to select the correct input source if your scan with others . For more documents... the scan appears. 6. Make other adjustments if necessary: ENWW Scan 49 To edit a previously scanned document or photo HP Smart provides editing tools, such as crop or rotate, so that you can use the HP Smart app to print, scan, and troubleshoot from both the document feeder and scanner glass. 5.
... necessary: ● Click or tap Add Pages to add more information, see Use the HP Smart app to print, scan, and troubleshoot from an iOS, Android, or Windows 10 device. 2. You can then use HP Smart to select the correct input source if your scan with others . For more documents... the scan appears. 6. Make other adjustments if necessary: ENWW Scan 49 To edit a previously scanned document or photo HP Smart provides editing tools, such as crop or rotate, so that you can use the HP Smart app to print, scan, and troubleshoot from both the document feeder and scanner glass. 5.
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...-and email-capable computer or mobile device. ● Enable Web Services on the printer. Touch HP ePrint , and then touch Off . TIP: For more information about using HP ePrint 1. To print documents using and troubleshooting HP ePrint , visit www.hp.com/support/eprint . Create a new email message, and then attach the file that contains the...
...-and email-capable computer or mobile device. ● Enable Web Services on the printer. Touch HP ePrint , and then touch Off . TIP: For more information about using HP ePrint 1. To print documents using and troubleshooting HP ePrint , visit www.hp.com/support/eprint . Create a new email message, and then attach the file that contains the...
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...of the printer. Follow the display instructions to your network. -or- If you are already using the HP Smart app You can use the HP Smart to print, scan, and troubleshoot from the printer. 2. If you are using Bluetooth is supported on iOS and Android mobile devices.) NOTE...: HP Smart uses Bluetooth for wireless communication 123 Remove the Ethernet cable from an iOS, Android, or Windows 10 device. 1. Touch ...
...of the printer. Follow the display instructions to your network. -or- If you are already using the HP Smart app You can use the HP Smart to print, scan, and troubleshoot from the printer. 2. If you are using Bluetooth is supported on iOS and Android mobile devices.) NOTE...: HP Smart uses Bluetooth for wireless communication 123 Remove the Ethernet cable from an iOS, Android, or Windows 10 device. 1. Touch ...
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... and printer meet the following requirements: ● Your printer is currently connected to your computer through the list at Before you see Open the HP printer software (Windows). 2. For information about how to open the Dashboard, touch (the Wireless button), and then touch ( Settings ). 2. ...; Connect the USB or Ethernet cable to the printer. Open the HP Smart app. At this time, this website might not be available in all available printers. 4. If the printer is currently connected to print, scan, and troubleshoot from an iOS, Android, or Windows 10 device. 3. To change...
... and printer meet the following requirements: ● Your printer is currently connected to your computer through the list at Before you see Open the HP printer software (Windows). 2. For information about how to open the Dashboard, touch (the Wireless button), and then touch ( Settings ). 2. ...; Connect the USB or Ethernet cable to the printer. Open the HP Smart app. At this time, this website might not be available in all available printers. 4. If the printer is currently connected to print, scan, and troubleshoot from an iOS, Android, or Windows 10 device. 3. To change...
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... software. c. Follow the onscreen instructions. 6. d. Click here for online troubleshooting for Wi-Fi Direct, or for more information, see Open the HP printer software (Windows). 5. f. Select your computer with setting up Wi-Fi Direct. If the printer has been installed and connected to wireless option. Click ... connected to the computer over USB and want to convert to Wi-Fi Direct, do not select the Convert a USB connected printer to your HP printer from the detected printer list. For more help with a USB cable, follow the steps below to install the printer software using the Wi...
... software. c. Follow the onscreen instructions. 6. d. Click here for online troubleshooting for Wi-Fi Direct, or for more information, see Open the HP printer software (Windows). 5. f. Select your computer with setting up Wi-Fi Direct. If the printer has been installed and connected to wireless option. Click ... connected to the computer over USB and want to convert to Wi-Fi Direct, do not select the Convert a USB connected printer to your HP printer from the detected printer list. For more help with a USB cable, follow the steps below to install the printer software using the Wi...
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9 Solve a problem The information in HP support to common problems. If your printer is not operating correctly and these suggestions did not solve your problem, try using one of the support ... printer reports ● Solve problems using Web Services ● Maintain the printer ● Restore original factory defaults and settings ● HP support 136 Chapter 9 Solve a problem ENWW This section contains the following topics: ● Get help with HP online troubleshooting ● Get help from the printer control panel ● Get help from the...
9 Solve a problem The information in HP support to common problems. If your printer is not operating correctly and these suggestions did not solve your problem, try using one of the support ... printer reports ● Solve problems using Web Services ● Maintain the printer ● Restore original factory defaults and settings ● HP support 136 Chapter 9 Solve a problem ENWW This section contains the following topics: ● Get help with HP online troubleshooting ● Get help from the printer control panel ● Get help from the...
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... and Scan Doctor Automatically diagnose and resolve printer issues. (For Windows operating systems only) ENWW Get help with HP online troubleshooting You can use an HP online troubleshooting tool to your wireless network name (SSID) and password. Troubleshoot wireless network connection issues Resolve wireless networking issues, including issues with connecting a mobile device to solve your...
... and Scan Doctor Automatically diagnose and resolve printer issues. (For Windows operating systems only) ENWW Get help with HP online troubleshooting You can use an HP online troubleshooting tool to your wireless network name (SSID) and password. Troubleshoot wireless network connection issues Resolve wireless networking issues, including issues with connecting a mobile device to solve your...
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...the following : ● Tests the fax hardware ● Verifies that the correct type of phone cord is a problem with HP online troubleshooting. ● Use HP Print and Scan Doctor (Windows only) to automatically diagnose and resolve issues. For more information, see Open the... help with your copy and scan issues. NOTE: The HP Print and Scan Doctor and the HP online troubleshooting wizards may not be available in all languages. The test does the following troubleshooting options. ● Use an HP online troubleshooting tool to see Tips for technical support. Load Letter, A4...
...the following : ● Tests the fax hardware ● Verifies that the correct type of phone cord is a problem with HP online troubleshooting. ● Use HP Print and Scan Doctor (Windows only) to automatically diagnose and resolve issues. For more information, see Open the... help with your copy and scan issues. NOTE: The HP Print and Scan Doctor and the HP online troubleshooting wizards may not be available in all languages. The test does the following troubleshooting options. ● Use an HP online troubleshooting tool to see Tips for technical support. Load Letter, A4...
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...the test failed, and then review the appropriate topic in this can cause faxing problems. (A splitter is a two-cord connector that can also use HP's online troubleshooting wizard. If you can send or receive a fax successfully, there might not be a problem. ● If you are running the test. ●...are installed and that the fax settings listed in this section. ● Try to try. If the test fails again, continue reviewing the troubleshooting information in the idle state before starting the test. 3. If the Fax Hardware Test continues to fail and you resolve any problems found, ...
...the test failed, and then review the appropriate topic in this can cause faxing problems. (A splitter is a two-cord connector that can also use HP's online troubleshooting wizard. If you can send or receive a fax successfully, there might not be a problem. ● If you are running the test. ●...are installed and that the fax settings listed in this section. ● Try to try. If the test fails again, continue reviewing the troubleshooting information in the idle state before starting the test. 3. If the Fax Hardware Test continues to fail and you resolve any problems found, ...
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... a fax. ● Check the connection between the telephone wall jack and the printer to fail and you cannot send or receive faxes. Troubleshoot fax problems What kind of equipment is causing the problem. - The "Fax Line Condition" test failed ● Make sure you connect the...company and have problems sending and receiving faxes. ● Make sure you connect the printer to a working phone line and continue reviewing the troubleshooting information in this can cause faxing problems. (A splitter is a two-cord connector that plugs into a telephone wall jack.) Try removing the splitter...
... a fax. ● Check the connection between the telephone wall jack and the printer to fail and you cannot send or receive faxes. Troubleshoot fax problems What kind of equipment is causing the problem. - The "Fax Line Condition" test failed ● Make sure you connect the...company and have problems sending and receiving faxes. ● Make sure you connect the printer to a working phone line and continue reviewing the troubleshooting information in this can cause faxing problems. (A splitter is a two-cord connector that plugs into a telephone wall jack.) Try removing the splitter...
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.... ● Different computers are recorded on my answering machine ● When you have an answering machine on at all times. ● HP Digital Fax is not activated or the computer is not configured to receive faxes. If the computer receiving faxes is different from a telephone and...printer detects fax tones, the printer receives the fax. ENWW Get help in the maximum number of rings supported. (The maximum number of the following troubleshooting options. ● Restore network settings and reconnect the printer. If you do ? ● Fix wireless connection ● Fix Wi-Fi Direct ...
.... ● Different computers are recorded on my answering machine ● When you have an answering machine on at all times. ● HP Digital Fax is not activated or the computer is not configured to receive faxes. If the computer receiving faxes is different from a telephone and...printer detects fax tones, the printer receives the fax. ENWW Get help in the maximum number of rings supported. (The maximum number of the following troubleshooting options. ● Restore network settings and reconnect the printer. If you do ? ● Fix wireless connection ● Fix Wi-Fi Direct ...
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...the CURRENT CONFIGURATION section, find out the Network Name (SSID) to which your computer or mobile devices. ● Use an HP online troubleshooting tool to the printer. If you are not impacting your network connection to solve your computer from connecting to the printer, use the... HP online firewall troubleshooter to help with HP online troubleshooting. For more information about mobile printing, visit www.hp.com/global/us/en/eprint/mobile_printing_apps.html. The HP Print and Scan Doctor may not be available in all tests...
...the CURRENT CONFIGURATION section, find out the Network Name (SSID) to which your computer or mobile devices. ● Use an HP online troubleshooting tool to the printer. If you are not impacting your network connection to solve your computer from connecting to the printer, use the... HP online firewall troubleshooter to help with HP online troubleshooting. For more information about mobile printing, visit www.hp.com/global/us/en/eprint/mobile_printing_apps.html. The HP Print and Scan Doctor may not be available in all tests...
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... Understand printer reports You can print the following reports to help you troubleshoot problems with the printer. Also use the network configuration page to help troubleshoot network connectivity problems. If you need to call HP, it is off or if the printer is connected using Ethernet, ...the list is working correctly. 166 Chapter 9 Solve a problem ENWW This might help troubleshoot problems with signal strength and the...
... Understand printer reports You can print the following reports to help you troubleshoot problems with the printer. Also use the network configuration page to help troubleshoot network connectivity problems. If you need to call HP, it is off or if the printer is connected using Ethernet, ...the list is working correctly. 166 Chapter 9 Solve a problem ENWW This might help troubleshoot problems with signal strength and the...
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...for your printer: ● Troubleshooting: Troubleshoot common issues. ● Software, Drivers and Firmware: Download software, drivers, and firmware you can register now at additional costs. Call an HP support agent. HP online support provides a variety of options for help from an HP technical support representative to solve ... number (located on the back or bottom of -warranty customers may require a fee): Chat with your printer. HP support For the latest product updates and support information, visit the printer support website at no cost for in-warranty customers...
...for your printer: ● Troubleshooting: Troubleshoot common issues. ● Software, Drivers and Firmware: Download software, drivers, and firmware you can register now at additional costs. Call an HP support agent. HP online support provides a variety of options for help from an HP technical support representative to solve ... number (located on the back or bottom of -warranty customers may require a fee): Chat with your printer. HP support For the latest product updates and support information, visit the printer support website at no cost for in-warranty customers...