HP OfficeJet Pro 9730e Support and Manuals
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User Guide - Page 2
... WRITTEN PERMISSION OF HP, EXCEPT AS ALLOWED UNDER THE COPYRIGHT LAWS. iOS is used under license. Safety Information
Always follow basic safety precautions when using this guide.
- Install the product in the U.S. NOTHING HEREIN SHOULD BE CONSTRUED AS CONSTITUTING AN ADDITIONAL WARRANTY.
Observe all instructions in this product to qualified service personnel.
Mac, OS...
User Guide - Page 4
... settings...27 Manually change IPv4 and IPv6 TCP/IP parameters...27 Assign or change the system password...27 Change energy-conservation settings ...28 Update printer...28 Update printer using the control panel ...28 Update printer...cartridges ...37 Replace cartridges ...38 Store supply user data ...39 Cartridge warranty information ...40
8 Solve a problem ...41 Jams and paper-feed issues...41
...
User Guide - Page 5
... problems ...52 Printer is unable to print ...53
Printing issues ...53 Fix problems with HP+ printers not printing...53 Fix problems ...settings ...63
HP support ...63 Contact HP...64
9 HP EcoSolutions (HP and the Environment)...66
Power management...66
Quiet Mode ...66
Optimize printing supplies...67
Appendix A Technical information ...68
Specifications...68
Regulatory notices ...70 Regulatory Model...
User Guide - Page 12
... your device. ● HP software supports mobile devices and computers running on certain versions of iOS, Android, Windows,
and macOS. ● Manage printer settings, check printer status, print reports, and order supplies. Turn printer off
Press the Power button to avoid possible problems.
6 Chapter 1 Get started Install the HP software and create an HP account: 1. Open the...
User Guide - Page 13
... up and using a supported network connection. Have an HP account Create or sign into any problem with Wi-Fi connect, see Restore original network settings. Scroll to deliver HP+ specific app features and firmware updates. 2 Connect your printer
Learn about setting up and working properly. Use Original HP cartridges Original HP cartridges are installed, HP+ printers will not operate...
User Guide - Page 14
... Utilities and touch Settings. 3. See Use HP software. NOTE: ● HP software uses Bluetooth for a password, enter the default printer PIN available on Wi-Fi mode
automatically starts the Wi-Fi Setup Wizard. If prompted, create or sign in Wi-Fi setup mode. ● Make sure your printer Wi-Fi is turned on -screen instructions to a Wi...
User Guide - Page 34
... can update your printer firmware manually using the control panel. 1. 5. NOTE: Make note of the desired option:
● Auto Update (Recommended): The printer automatically checks for and installs new firmware updates. ● Notify: The printer automatically checks for new firmware updates and displays a notification on -screen instructions to set up a proxy server.
Update printer...
User Guide - Page 35
... and photos from the list of available printers. 3. See Use HP software. 1. Change any print settings if needed . 4. Open System Preference, and select Printers & Scanners. From the File menu in your software application, this button might be called Properties, Options, Setup, or Preferences. 4. Install HP software on your software program, select the Print option. Open...
User Guide - Page 36
... acceptable, see Printing issues. ● Use Original HP cartridges. Tips for troubleshooting information.
Scroll to use Wi-Fi Direct and for successful printing
To print successfully, make sure you have purchased Original HP cartridges, visit hp.com/go /wifidirectprinting to learn how to Utilities and touch Settings. 3. Product service or repairs
required as a result of non-Original...
User Guide - Page 59
...guides are set to a Wi-Fi network using HP Original cartridges. Your printer might be connected to the Internet over Wi-Fi or Ethernet to troubleshoot printing issues. If non-Original HP supplies or refilled cartridges are still unable to print, visit hp.com/support...are installed, HP+ printers will not work as expected. Fix problems with HP+ printers not printing
If your HP+ printer...
User Guide - Page 63
... and fix issues automatically. Visit hp.com/support for more information on printer reports and Print a printer report on the Network Configuration Report.
Restore original network settings
If you want to restart Wi-Fi setup mode or troubleshoot network-related issues, you fix many common printer
problems.
See Restore settings.
If you have installed a compatible printing app.
Run...
User Guide - Page 64
... Report Provides important network settings such as network status and the printer IP address. ● Print Quality Diagnostic Report Print a diagnostics page to determine if cleaning or aligning the printheads is connected firmly to improve print quality. ● Wi-Fi Network Test Results
58 Chapter 8 Solve a problem
Visit hp.com/support for more
information...
User Guide - Page 69
... settings. See Use HP software or Configure using the HP account you used when you first set up printer and perform common tasks. ● Get troubleshooting assistance
Find information for resolving paper jams, network connection issues, print quality issues, printer errors, and more. ● Get software and drivers Download software, drivers, and firmware you solve common printer problems...
User Guide - Page 70
...
By taking just a few quick minutes to solve a problem, visit: Visit hp.com/support for out-of-warranty customers may require a fee). ● Chat
Chat with an HP support agent or the HP Virtual Assistant online. ● Call
Call an HP support agent. Contact HP
If you can enjoy quicker service, more information.
Join the community forums to find recommended...
User Guide - Page 72
... only works when printing on or when a printer with fax, USB, or Ethernet network capability establishes a fax, USB, or Ethernet network connection.
Touch General, and then touch the toggle button next to Quiet Mode to Utilities and touch Settings. 3.
9 HP EcoSolutions (HP and the Environment)
HP is committed to helping you optimize your environmental footprint...
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