Resolving Start Up and No Boot Problems Checklist
Page 1
...is black, computer does not start normally, identify the specific problem symptom listed below and take the recommended actions. HP Notebook PCs - Symptom: LEDs blink or computer beeps but computer fails to startup or boot, and displays a black screen ...Usually occurs if a component is installed incorrectly, or there is no power available to help with diagnostics testing Contact HP for technical assistance. Check AC adapter wiring and power connection to BIOS...
...is black, computer does not start normally, identify the specific problem symptom listed below and take the recommended actions. HP Notebook PCs - Symptom: LEDs blink or computer beeps but computer fails to startup or boot, and displays a black screen ...Usually occurs if a component is installed incorrectly, or there is no power available to help with diagnostics testing Contact HP for technical assistance. Check AC adapter wiring and power connection to BIOS...
Resolving Start Up and No Boot Problems Checklist
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... or continually restarts Trying to install an update or patch. Search www.microsoft.com for terms in error message Search www.hp.com for terms in error message Boot to BIOS Diagnostics (f10) and run memory and hard drive diagnostic tests Boot to Windows Advanced boot options (f8) and: o Select Disable automatic... restart on a black screen during startup or boot Search www.microsoft.com for terms in Safe mode to restart the PC after an error message can usually bypass the error and the PC can run memory and hard drive tests. Do the tasks listed under, "LEDs glow, fan noise is heard, but...
... or continually restarts Trying to install an update or patch. Search www.microsoft.com for terms in error message Search www.hp.com for terms in error message Boot to BIOS Diagnostics (f10) and run memory and hard drive diagnostic tests Boot to Windows Advanced boot options (f8) and: o Select Disable automatic... restart on a black screen during startup or boot Search www.microsoft.com for terms in Safe mode to restart the PC after an error message can usually bypass the error and the PC can run memory and hard drive tests. Do the tasks listed under, "LEDs glow, fan noise is heard, but...
Getting Started - Windows 7
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...for the computer ● How to help ● Software, driver, and BIOS (Setup Utility) updates ● Accessories available for the device 2 Chapter 1 Welcome Worldwide Telephone Numbers booklet HP support telephone numbers This booklet is provided with several resources to update the software ... select Start > Help and ● Software, driver, and BIOS updates Support. ● Troubleshooting tools NOTE: For country- Finding information The computer comes with your country or ● How to http://www.hp.com/ support. ● Support information ● Ordering parts and...
...for the computer ● How to help ● Software, driver, and BIOS (Setup Utility) updates ● Accessories available for the device 2 Chapter 1 Welcome Worldwide Telephone Numbers booklet HP support telephone numbers This booklet is provided with several resources to update the software ... select Start > Help and ● Software, driver, and BIOS updates Support. ● Troubleshooting tools NOTE: For country- Finding information The computer comes with your country or ● How to http://www.hp.com/ support. ● Support information ● Ordering parts and...
HP Mini 110 and Compaq Mini CQ10 - Maintenance and Service Guide
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Open Setup Utility by turning on or restarting the computer, and then pressing f10 while the "F10 = BIOS Setup Options" message is displayed, press enter. 5. Use the arrow keys to select System Configuration > Language, and then press enter. 3. To save your language selected... of the screen. To start Setup Utility: ▲ Open Setup Utility by turning on or restarting the computer, and then pressing f10 while the "F10 = BIOS Setup Options" message is not working. Using Setup Utility Changing the language of Setup Utility The following procedure explains how to change and exit Setup...
Open Setup Utility by turning on or restarting the computer, and then pressing f10 while the "F10 = BIOS Setup Options" message is displayed, press enter. 5. Use the arrow keys to select System Configuration > Language, and then press enter. 3. To save your language selected... of the screen. To start Setup Utility: ▲ Open Setup Utility by turning on or restarting the computer, and then pressing f10 while the "F10 = BIOS Setup Options" message is not working. Using Setup Utility Changing the language of Setup Utility The following procedure explains how to change and exit Setup...
HP Mini 110 and Compaq Mini CQ10 - Maintenance and Service Guide
Page 86
...not already running , begin at step 2. 1. Open Setup Utility by turning on or restarting the computer, and then pressing f10 while the "F10 = BIOS Setup Options" message is not Windows based, it does not support the TouchPad. If Setup Utility is not open, begin at step 1. Select the Main... press f1. NOTE: Your password, security, and language settings are by turning on or restarting the computer, and then pressing f10 while the "F10 = BIOS Setup Options" message is displayed in a list or to toggle a field, for example an Enable/Disable field, use the arrow keys. ● To choose...
...not already running , begin at step 2. 1. Open Setup Utility by turning on or restarting the computer, and then pressing f10 while the "F10 = BIOS Setup Options" message is not Windows based, it does not support the TouchPad. If Setup Utility is not open, begin at step 1. Select the Main... press f1. NOTE: Your password, security, and language settings are by turning on or restarting the computer, and then pressing f10 while the "F10 = BIOS Setup Options" message is displayed in a list or to toggle a field, for example an Enable/Disable field, use the arrow keys. ● To choose...
HP Mini 110 and Compaq Mini CQ10 - Maintenance and Service Guide
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.... Enter, change the system time and date. ● View identification information about the computer. ● View specification information about the processor, memory size, and system BIOS. Setup Utility Menus Main Menu The menu tables in this chapter may not be supported by your computer. Select System information To do this ●...
.... Enter, change the system time and date. ● View identification information about the computer. ● View specification information about the processor, memory size, and system BIOS. Setup Utility Menus Main Menu The menu tables in this chapter may not be supported by your computer. Select System information To do this ●...
HP Notebook Reference Guide - Windows 7
Page 8
... an optional security cable ...53 Using the fingerprint reader (select models only 53 Locating the fingerprint reader 53 8 Setup Utility (BIOS) ...55 Starting Setup Utility ...55 Using Setup Utility ...55 Changing the language of Setup Utility 55 Navigating and selecting in Setup... system information 56 Restoring factory default settings in Setup Utility 56 Exiting Setup Utility ...56 Updating the BIOS ...57 Determining the BIOS version 57 Downloading a BIOS update 57 Appendix A Traveling with the computer ...59 Appendix B Troubleshooting resources ...60 Appendix C Electrostatic Discharge ......
... an optional security cable ...53 Using the fingerprint reader (select models only 53 Locating the fingerprint reader 53 8 Setup Utility (BIOS) ...55 Starting Setup Utility ...55 Using Setup Utility ...55 Changing the language of Setup Utility 55 Navigating and selecting in Setup... system information 56 Restoring factory default settings in Setup Utility 56 Exiting Setup Utility ...56 Updating the BIOS ...57 Determining the BIOS version 57 Downloading a BIOS update 57 Appendix A Traveling with the computer ...59 Appendix B Troubleshooting resources ...60 Appendix C Electrostatic Discharge ......
HP Notebook Reference Guide - Windows 7
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... ● Fingerprint reader Computer viruses Unauthorized access to data Antivirus software ● Firewall software ● Windows updates ● File encryption Unauthorized access to Setup Utility, BIOS settings, and other Administrator password system identification information Ongoing or future threats to the computer Critical security updates from Microsoft Unauthorized access to secure your...
... ● Fingerprint reader Computer viruses Unauthorized access to data Antivirus software ● Firewall software ● Windows updates ● File encryption Unauthorized access to Setup Utility, BIOS settings, and other Administrator password system identification information Ongoing or future threats to the computer Critical security updates from Microsoft Unauthorized access to secure your...
HP Notebook Reference Guide - Windows 7
Page 65
... select a language, and then press enter. 4. Starting Setup Utility 55 To save your language selected is open, press f1. 8 Setup Utility (BIOS) Setup Utility, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on or restart the computer. Use the arrow keys to select System Configuration...
... select a language, and then press enter. 4. Starting Setup Utility 55 To save your language selected is open, press f1. 8 Setup Utility (BIOS) Setup Utility, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on or restart the computer. Use the arrow keys to select System Configuration...
HP Notebook Reference Guide - Windows 7
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... Saving Changes, and then press enter. Then use the arrow keys to select Exit > Exit Discarding Changes, and then press enter. 56 Chapter 8 Setup Utility (BIOS) Start Setup Utility. 2. Start Setup Utility. 2. To save your changes from the current session: If the Setup Utility menus are not visible, press esc to...
... Saving Changes, and then press enter. Then use the arrow keys to select Exit > Exit Discarding Changes, and then press enter. 56 Chapter 8 Setup Utility (BIOS) Start Setup Utility. 2. Start Setup Utility. 2. To save your changes from the current session: If the Setup Utility menus are not visible, press esc to...
HP Notebook Reference Guide - Windows 7
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...computer or an unsuccessful installation, download and install a BIOS update only when the computer is connected to reliable external power using Setup Utility. 1. BIOS version information (also known as ROM date and System BIOS) can be available on the HP Web site. If the system information is not displayed,...note of the date, name, or other system information is running on the HP Web site are ready to download. 3. NOTE: If you are already in an optional docking device, or connected to your computer. Most BIOS updates on battery power, docked in Windows) or by using the AC ...
...computer or an unsuccessful installation, download and install a BIOS update only when the computer is connected to reliable external power using Setup Utility. 1. BIOS version information (also known as ROM date and System BIOS) can be available on the HP Web site. If the system information is not displayed,...note of the date, name, or other system information is running on the HP Web site are ready to download. 3. NOTE: If you are already in an optional docking device, or connected to your computer. Most BIOS updates on battery power, docked in Windows) or by using the AC ...
HP Notebook Reference Guide - Windows 7
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If no instructions are displayed on -screen instructions. Double-click your hard drive. 58 Chapter 8 Setup Utility (BIOS) Double-click the file that contains the update. 4. Complete the installation by following the on the screen after the download is ...that are displayed, follow these steps: 1. NOTE: After a message on your hard drive that has an .exe extension (for example, filename.exe). BIOS installation procedures vary. Using the hard drive path you recorded earlier, open the folder on the screen reports a successful installation, you can delete the downloaded...
If no instructions are displayed on -screen instructions. Double-click your hard drive. 58 Chapter 8 Setup Utility (BIOS) Double-click the file that contains the update. 4. Complete the installation by following the on the screen after the download is ...that are displayed, follow these steps: 1. NOTE: After a message on your hard drive that has an .exe extension (for example, filename.exe). BIOS installation procedures vary. Using the hard drive path you recorded earlier, open the folder on the screen reports a successful installation, you can delete the downloaded...
HP Notebook Reference Guide - Windows 7
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... 1394 cable, connecting 37 1394 devices connecting 37 defined 36 removing 37 16-bit PC Cards 30 32-bit PC Cards 30 A AC adapter, testing 28 action keys media 14 volume 14 administrator... levels 25 replacing 26 storing 26 Battery Check 24 battery information, finding 24 battery power 23 battery temperature 26 BIOS determining version 57 downloading an update 57 updating 57 Bluetooth device 2, 8 buttons media 14 power 20 volume 14...53 firewall software 6, 52 G GPS 9 graphics modes, switching 28 H hard drive external 39 HP ProtectSmart Hard Drive Protection 42 HDMI configuring audio 18 62 Index
... 1394 cable, connecting 37 1394 devices connecting 37 defined 36 removing 37 16-bit PC Cards 30 32-bit PC Cards 30 A AC adapter, testing 28 action keys media 14 volume 14 administrator... levels 25 replacing 26 storing 26 Battery Check 24 battery information, finding 24 battery power 23 battery temperature 26 BIOS determining version 57 downloading an update 57 updating 57 Bluetooth device 2, 8 buttons media 14 power 20 volume 14...53 firewall software 6, 52 G GPS 9 graphics modes, switching 28 H hard drive external 39 HP ProtectSmart Hard Drive Protection 42 HDMI configuring audio 18 62 Index