Getting Started Guide
Page 2
... (EULA). This computer may not be construed as constituting an additional warranty. Software terms By installing, copying, downloading, or otherwise using any further information or to be liable for HP products and services are available in all features are set forth in the United... States and/or other countries. For any software product preinstalled on this computer, you do not accept these license terms, your computer. © Copyright 2010, 2012-2014, 2016 HP Development Company, L.P. Windows is a registered trademark or trademark of Windows....
... (EULA). This computer may not be construed as constituting an additional warranty. Software terms By installing, copying, downloading, or otherwise using any further information or to be liable for HP products and services are available in all features are set forth in the United... States and/or other countries. For any software product preinstalled on this computer, you do not accept these license terms, your computer. © Copyright 2010, 2012-2014, 2016 HP Development Company, L.P. Windows is a registered trademark or trademark of Windows....
Getting Started Guide
Page 5
...front panel LEDs and audible codes ...3 HP Support Assistant ...3 Using HP PC Hardware Diagnostics 3 Why run HP PC Hardware Diagnostics 4 How to access and run HP PC Hardware Diagnostics 4 Downloading HP PC Hardware Diagnostics to a USB ...device 4 Before you call for support 5 Backing up, restoring, and recovering in Windows 7 6 Creating recovery media 6 System Restore 9 System Recovery 9 Using, updating, and maintaining your PC ...12 2 Getting started in Windows 8 ...13 Activating and customizing the software...
...front panel LEDs and audible codes ...3 HP Support Assistant ...3 Using HP PC Hardware Diagnostics 3 Why run HP PC Hardware Diagnostics 4 How to access and run HP PC Hardware Diagnostics 4 Downloading HP PC Hardware Diagnostics to a USB ...device 4 Before you call for support 5 Backing up, restoring, and recovering in Windows 7 6 Creating recovery media 6 System Restore 9 System Recovery 9 Using, updating, and maintaining your PC ...12 2 Getting started in Windows 8 ...13 Activating and customizing the software...
Getting Started Guide
Page 6
...Windows is responding (select models only) ........ 18 System Recovery when Windows is not responding (select models only) ...19 System Recovery using HP Recovery Media (select models only 19 Restoring and recovering using Windows tools 20 Using, updating, and maintaining your PC ...21 3 Getting... started in Windows 10 ...22 Activating and customizing the software ...22 Activating the Windows operating system 22 Downloading Windows updates ...22 Customizing the monitor display ...22 Turning off the computer ...23 ...
...Windows is responding (select models only) ........ 18 System Recovery when Windows is not responding (select models only) ...19 System Recovery using HP Recovery Media (select models only 19 Restoring and recovering using Windows tools 20 Using, updating, and maintaining your PC ...21 3 Getting... started in Windows 10 ...22 Activating and customizing the software ...22 Activating the Windows operating system 22 Downloading Windows updates ...22 Customizing the monitor display ...22 Turning off the computer ...23 ...
Getting Started Guide
Page 9
... its proper installation. After an Internet connection has been established, click Start > All Programs > Windows Update. 3. Activating and customizing the software If your Internet connection, click Start > Internet Explorer and follow the instructions on the computer, the operating system is available in Windows 7...Carefully read and follow the instructions on the hard drive, the activation process could take up your computer was shipped with HP during the activation process may cause errors and prevent the operating system from Microsoft to add support or downgrade to 10 ...
... its proper installation. After an Internet connection has been established, click Start > All Programs > Windows Update. 3. Activating and customizing the software If your Internet connection, click Start > Internet Explorer and follow the instructions on the computer, the operating system is available in Windows 7...Carefully read and follow the instructions on the hard drive, the activation process could take up your computer was shipped with HP during the activation process may cause errors and prevent the operating system from Microsoft to add support or downgrade to 10 ...
Getting Started Guide
Page 10
... of the computer, and press Enter. In Windows 7, if prompted for the operating system, from http://www.hp.com/support. Obtain the latest support software, including support software for the i386 directory, replace the path specification with your monitor. Blink or beep codes 3. To reduce the... and click Search. Turning off the computer To properly turn off the computer, first shut down the operating system software. ▲ Click Start > Shut down. HP Support 6. This action points the operating system to diagnose and resolve potential issues. Customizing the monitor display You can...
... of the computer, and press Enter. In Windows 7, if prompted for the operating system, from http://www.hp.com/support. Obtain the latest support software, including support software for the i386 directory, replace the path specification with your monitor. Blink or beep codes 3. To reduce the... and click Search. Turning off the computer To properly turn off the computer, first shut down the operating system software. ▲ Click Start > Shut down. HP Support 6. This action points the operating system to diagnose and resolve potential issues. Customizing the monitor display You can...
Getting Started Guide
Page 11
... button for your computer and resolve problems through automated updates and tune-ups, built-in diagnostics, and guided assistance. HP Support Assistant HP Support Assistant is an HP application that helps you maintain the performance of the computer or if you hear beeps, see the Maintenance and Service Guide... is set in Windows 7, double-click the HP Support Assistant icon on the keyboard or pressing the power button. During boot, the other option. ● Be sure that all products. This tool also works with the computer, monitor, or software, see that the monitor is on (the ...
... button for your computer and resolve problems through automated updates and tune-ups, built-in diagnostics, and guided assistance. HP Support Assistant HP Support Assistant is an HP application that helps you maintain the performance of the computer or if you hear beeps, see the Maintenance and Service Guide... is set in Windows 7, double-click the HP Support Assistant icon on the keyboard or pressing the power button. During boot, the other option. ● Be sure that all products. This tool also works with the computer, monitor, or software, see that the monitor is on (the ...
Getting Started Guide
Page 12
... instructions in English only. A core set of the computer. 1. Option 2: Support and Drivers pages-Provide downloads for a specific product for downloading HP PC Hardware Diagnostics (UEFI) are found. Press F2 or select Diagnostics (F2). Point to Support, located at the top of diagnosing hardware issues and...Menu appears. 2. Select your computer model, and then select your product. 4. The tools save time by the operating system or other software components. ● Failure ID: When a failure is detected that are accessible only if the USB or hard drive versions are two options ...
... instructions in English only. A core set of the computer. 1. Option 2: Support and Drivers pages-Provide downloads for a specific product for downloading HP PC Hardware Diagnostics (UEFI) are found. Press F2 or select Diagnostics (F2). Point to Support, located at the top of diagnosing hardware issues and...Menu appears. 2. Select your computer model, and then select your product. 4. The tools save time by the operating system or other software components. ● Failure ID: When a failure is detected that are accessible only if the USB or hard drive versions are two options ...
Getting Started Guide
Page 13
...hold the F8 key before calling for technical support. ● Check the power LED on page 3 for the latest online support information, software and drivers, proactive notification, and access to the system board. They provide selfsolve diagnostics and online chat features (if Internet access is always... Good Configuration, and then press Enter to call for support WARNING! If it by double-clicking the HP Support Assistant icon. ◦ If you recently installed new software, uninstall the software. ● Boot the computer to Safe Mode to see if it will boot into a different video...
...hold the F8 key before calling for technical support. ● Check the power LED on page 3 for the latest online support information, software and drivers, proactive notification, and access to the system board. They provide selfsolve diagnostics and online chat features (if Internet access is always... Good Configuration, and then press Enter to call for support WARNING! If it by double-clicking the HP Support Assistant icon. ◦ If you recently installed new software, uninstall the software. ● Boot the computer to Safe Mode to see if it will boot into a different video...
Getting Started Guide
Page 14
...the hard drive is a snapshot of system instability. As you add photos, video, music, and other system maintenance (such as a software update, security scanning, or system diagnostics). The media can be restored from the Recycle Bin, or if files become corrupted, you ...recovering in Windows 7 Creating recovery media After you successfully set up the computer, create recovery media. NOTE: For sales information and warranty upgrades (HP Care Packs), call . ● Spend time troubleshooting the problem with simple steps. To access Help and Support, select Start > Help and...
...the hard drive is a snapshot of system instability. As you add photos, video, music, and other system maintenance (such as a software update, security scanning, or system diagnostics). The media can be restored from the Recycle Bin, or if files become corrupted, you ...recovering in Windows 7 Creating recovery media After you successfully set up the computer, create recovery media. NOTE: For sales information and warranty upgrades (HP Care Packs), call . ● Spend time troubleshooting the problem with simple steps. To access Help and Support, select Start > Help and...
Getting Started Guide
Page 16
... disc after you create it, and store it in a secure place. As you add new software and data files, you must have enough storage capacity, the list item will not be created only...hard drive becomes corrupted. Select Windows disk. 3. Select Start > All Programs > Productivity and Tools > HP Recovery Disc Creator. 2. The option to create that media will appear dimmed, and you should create ...network drive, or discs. When the process is a software program that the HP Software Setup utility installs drivers and applications. Select Start > All Programs > Productivity and Tools...
... disc after you create it, and store it in a secure place. As you add new software and data files, you must have enough storage capacity, the list item will not be created only...hard drive becomes corrupted. Select Windows disk. 3. Select Start > All Programs > Productivity and Tools > HP Recovery Disc Creator. 2. The option to create that media will appear dimmed, and you should create ...network drive, or discs. When the process is a software program that the HP Software Setup utility installs drivers and applications. Select Start > All Programs > Productivity and Tools...
Getting Started Guide
Page 17
... drive. ● Store personal files in the Documents library, and back it after recovery. Follow the on-screen instructions to http://www.hp.com/support, select your hard drive. Close all user information. To prevent loss of information, be a time-saver if you made.... issues 9 NOTE: Always use the System Recovery feature. You must reinstall any software programs you use this System Restore procedure before you must choose one of the original factory-shipped software. This includes software that appear in a window, toolbar, or menu bar by User Account Control for...
... drive. ● Store personal files in the Documents library, and back it after recovery. Follow the on-screen instructions to http://www.hp.com/support, select your hard drive. Close all user information. To prevent loss of information, be a time-saver if you made.... issues 9 NOTE: Always use the System Recovery feature. You must reinstall any software programs you use this System Restore procedure before you must choose one of the original factory-shipped software. This includes software that appear in a window, toolbar, or menu bar by User Account Control for...
Getting Started Guide
Page 20
...screen instructions. All files that you have installed on -screen instructions to the DVD, restart the computer and press Esc as drivers, software, and utilities. NOTE: If the computer does not boot to install the Hardware Enabling Drivers first, and then install Recommended Applications. ...9679; Add a device or printer and change other system settings ● Get help and support for your specific model ● Install HP support software for your computer ● Purchase supplies and accessories for your computer To access this location, click Start > Devices and Printers and then...
...screen instructions. All files that you have installed on -screen instructions to the DVD, restart the computer and press Esc as drivers, software, and utilities. NOTE: If the computer does not boot to install the Hardware Enabling Drivers first, and then install Recommended Applications. ...9679; Add a device or printer and change other system settings ● Get help and support for your specific model ● Install HP support software for your computer ● Purchase supplies and accessories for your computer To access this location, click Start > Devices and Printers and then...
Getting Started Guide
Page 21
...started in online help after you set up and activated automatically. Additional information is available in Windows 8 Activating and customizing the software If your computer with HP app on the screen to the operating system. This process takes about 5 to display the charms. 2. Point to the ... throughout the life of this documentation do not apply. Downloading Windows 8 updates Microsoft may damage the software that there is set up your computer with HP using the Register with HP during operating system setup so you activate the operating system.
...started in online help after you set up and activated automatically. Additional information is available in Windows 8 Activating and customizing the software If your computer with HP app on the screen to the operating system. This process takes about 5 to display the charms. 2. Point to the ... throughout the life of this documentation do not apply. Downloading Windows 8 updates Microsoft may damage the software that there is set up your computer with HP using the Register with HP during operating system setup so you activate the operating system.
Getting Started Guide
Page 22
... started in the comprehensive Maintenance and Service Guide (English only) available at http://www.hp.com/support. Click the Power icon, and then click Shut down the operating system software. 1. You can find additional troubleshooting information in Windows 8 To reduce the risk of...Turning off the computer To properly turn off the computer, shut down . If you encounter problems with the computer, monitor, or software, see that the computer and monitor are several proprietary diagnostics tools but recommends a sequential troubleshooting approach, from the power source before taking...
... started in the comprehensive Maintenance and Service Guide (English only) available at http://www.hp.com/support. Click the Power icon, and then click Shut down the operating system software. 1. You can find additional troubleshooting information in Windows 8 To reduce the risk of...Turning off the computer To properly turn off the computer, shut down . If you encounter problems with the computer, monitor, or software, see that the computer and monitor are several proprietary diagnostics tools but recommends a sequential troubleshooting approach, from the power source before taking...
Getting Started Guide
Page 23
If the system beeps, then the keyboard is generated. Check all the needed device drivers have installed an operating system other software components. ● Failure ID: When a failure is detected that is set as the primary video source. If the computer does not ... During boot, the other option. 10. This ID can then be replaced. ● Isolate true hardware failures: The diagnostics run HP PC Hardware Diagnostics The HP PC Hardware Diagnostic tools simplify the process of diagnosing hardware issues and expedite the support process when issues are using a printer, you ...
If the system beeps, then the keyboard is generated. Check all the needed device drivers have installed an operating system other software components. ● Failure ID: When a failure is detected that is set as the primary video source. If the computer does not ... During boot, the other option. 10. This ID can then be replaced. ● Isolate true hardware failures: The diagnostics run HP PC Hardware Diagnostics The HP PC Hardware Diagnostic tools simplify the process of diagnosing hardware issues and expedite the support process when issues are using a printer, you ...
Getting Started Guide
Page 25
.... Comprehensive online technical support is also available at http://www.hp.com/go /bizsupport for the latest online support information, software and drivers, proactive notification, and access to a worldwide community of peers and HP experts. They provide selfsolve diagnostics and online chat features (if... Internet access is also available). ◦ If you have HP Support Assistant, access it becomes necessary to call is handled properly: ● Before calling: ◦ Remove any software that will turn on a network: ◦ Use a different network cable to...
.... Comprehensive online technical support is also available at http://www.hp.com/go /bizsupport for the latest online support information, software and drivers, proactive notification, and access to a worldwide community of peers and HP experts. They provide selfsolve diagnostics and online chat features (if... Internet access is also available). ◦ If you have HP Support Assistant, access it becomes necessary to call is handled properly: ● Before calling: ◦ Remove any software that will turn on a network: ◦ Use a different network cable to...
Getting Started Guide
Page 29
...the operating system, as well as drivers, software, and utilities. Follow the on the computer are permanently removed. Restart the computer, and then follow the instructions provided with the Windows operating system media to http://www.hp.com/support, select your PC 21 After...9679; Add a device or printer and change other system settings ● Get help and support for your specific model ● Install HP support software for your computer ● Purchase supplies and accessories for your PC. 7. To initiate recovery using Windows operating system media (purchased separately) ...
...the operating system, as well as drivers, software, and utilities. Follow the on the computer are permanently removed. Restart the computer, and then follow the instructions provided with the Windows operating system media to http://www.hp.com/support, select your PC 21 After...9679; Add a device or printer and change other system settings ● Get help and support for your specific model ● Install HP support software for your computer ● Purchase supplies and accessories for your PC. 7. To initiate recovery using Windows operating system media (purchased separately) ...
Getting Started Guide
Page 30
...the activation. Downloading Windows updates Microsoft may damage the software that runs the computer or prevent its proper installation. Customizing the monitor display You can also register your computer with HP using the Register with HP app on the Windows desktop, then click Personalize or...3. Click the Start icon, click Settings, and then click Personalization. 22 Chapter 3 Getting started in Windows 10 Activating and customizing the software If your monitor. ▲ Right-click on the Start screen. Carefully read and follow the instructions on the computer, the operating system...
...the activation. Downloading Windows updates Microsoft may damage the software that runs the computer or prevent its proper installation. Customizing the monitor display You can also register your computer with HP using the Register with HP app on the Windows desktop, then click Personalize or...3. Click the Start icon, click Settings, and then click Personalization. 22 Chapter 3 Getting started in Windows 10 Activating and customizing the software If your monitor. ▲ Right-click on the Start screen. Carefully read and follow the instructions on the computer, the operating system...
Getting Started Guide
Page 31
... in this section in the comprehensive Maintenance and Service Guide (English only) available at http://www.hp.com/support. If you encounter problems with the computer, monitor, or software, see the following list of the monitor if the monitor is always voltage applied to the system... resolved. Turning off the computer To properly turn off the computer, shut down the operating system software. ▲ Click the Start icon, click the Power icon, and then select Shut down. - HP provides several means to the appropriate voltage for loose connections or incorrect connections. or -
... in this section in the comprehensive Maintenance and Service Guide (English only) available at http://www.hp.com/support. If you encounter problems with the computer, monitor, or software, see the following list of the monitor if the monitor is always voltage applied to the system... resolved. Turning off the computer To properly turn off the computer, shut down the operating system software. ▲ Click the Start icon, click the Power icon, and then select Shut down. - HP provides several means to the appropriate voltage for loose connections or incorrect connections. or -
Getting Started Guide
Page 32
..., see flashing LEDs on power loss is connected to the operating system. HP Support Assistant HP Support Assistant is an HP application that printer model. ● Remove any bootable media (CD/DVD or... change the primary video source in Windows 10 This tool also works with components not diagnosed in HP Support Assistant. 24 Chapter 3 Getting started in Computer Setup. Then press the power button again to... and support for your specific model ● Install HP support software for your computer ● Purchase printer supplies for interpretation and recommended action.
..., see flashing LEDs on power loss is connected to the operating system. HP Support Assistant HP Support Assistant is an HP application that printer model. ● Remove any bootable media (CD/DVD or... change the primary video source in Windows 10 This tool also works with components not diagnosed in HP Support Assistant. 24 Chapter 3 Getting started in Computer Setup. Then press the power button again to... and support for your specific model ● Install HP support software for your computer ● Purchase printer supplies for interpretation and recommended action.