Getting Started Guide
Page 1
.../Cancel button for the printer to acquire a network address. 2. Do not connect the USB cable before installing the software. 2. Make sure that the printer, router, and computer are all turned on and that the computer is connected to print the configuration page. Download and install the software." Download and install the software." Wait a few minutes for 5 seconds, and then release the Resume/Cancel button to the same wireless network that the wireless access point is working correctly. Download and install the software." Perform a wireless installation (wireless models...
.../Cancel button for the printer to acquire a network address. 2. Do not connect the USB cable before installing the software. 2. Make sure that the printer, router, and computer are all turned on and that the computer is connected to print the configuration page. Download and install the software." Download and install the software." Wait a few minutes for 5 seconds, and then release the Resume/Cancel button to the same wireless network that the wireless access point is working correctly. Download and install the software." Perform a wireless installation (wireless models...
Getting Started Guide
Page 2
... proxy server address and port number, and then click the Apply button. 2 Select the HP Web Services tab, and click the Enable button. Enable HP Web Services (wireless models only) 1. Launch the software file from the folder where the file was saved. Method 3: Install from the printer support website (Windows and OS X) 1. Android devices (4.4 or newer) Open the item to install the software. Enable Wi-Fi Direct Enable HP Web Services in the user guide. 2. On the ePrint page, look for your network uses a proxy server to "www.hp...
... proxy server address and port number, and then click the Apply button. 2 Select the HP Web Services tab, and click the Enable button. Enable HP Web Services (wireless models only) 1. Launch the software file from the folder where the file was saved. Method 3: Install from the printer support website (Windows and OS X) 1. Android devices (4.4 or newer) Open the item to install the software. Enable Wi-Fi Direct Enable HP Web Services in the user guide. 2. On the ePrint page, look for your network uses a proxy server to "www.hp...
Getting Started Guide
Page 3
... and printer connect to the same wireless network. • For Mac, verify that the print driver is blinking Load the paper into the tray Additional support resources For HP's all-inclusive help for firmware updates 1. Select a printer or category from the list, and then click User Guides. Resolve error code messages (First Use) Error code Action Attention light is installed on and have power. Select a printer or category from the list, and then click Drivers. 3. Select Firmware, and then click the Download button. Go...
... and printer connect to the same wireless network. • For Mac, verify that the print driver is blinking Load the paper into the tray Additional support resources For HP's all-inclusive help for firmware updates 1. Select a printer or category from the list, and then click User Guides. Resolve error code messages (First Use) Error code Action Attention light is installed on and have power. Select a printer or category from the list, and then click Drivers. 3. Select Firmware, and then click the Download button. Go...
User Guide
Page 7
... Down setting ...65 Update the firmware ...67 Update the firmware using the Firmware Update Utility 67 6 Solve problems ...69 Customer support ...70 Interpret control-panel light patterns ...71 Restore the factory-set defaults ...73 A "Cartridge is low" or "Cartridge is very low" message displays on the HP EWS 74 Change the "Very Low" settings ...74 Order supplies ...75 Solve paper feed or jam problems ...76 The printer does not pick up paper 76 The printer picks up multiple sheets of paper 76 Frequent or recurring paper jams ...76 Prevent paper jams ...77...
... Down setting ...65 Update the firmware ...67 Update the firmware using the Firmware Update Utility 67 6 Solve problems ...69 Customer support ...70 Interpret control-panel light patterns ...71 Restore the factory-set defaults ...73 A "Cartridge is low" or "Cartridge is very low" message displays on the HP EWS 74 Change the "Very Low" settings ...74 Order supplies ...75 Solve paper feed or jam problems ...76 The printer does not pick up paper 76 The printer picks up multiple sheets of paper 76 Frequent or recurring paper jams ...76 Prevent paper jams ...77...
User Guide
Page 8
...recurring paper jams 79 Clear paper jams in the input tray ...80 Clear paper jams in the toner-cartridge area 82 Clear paper jams in the output bin ...84 Improve print quality ...87 Introduction ...87 Print from a different software program 87 Check the paper-type setting for the print job 87 Check the paper type setting (Windows 87 Check the paper type setting (OS X 87 Check toner-cartridge status ...87 Clean the printer ...88 Print a cleaning page ...88 Visually inspect the toner cartridge 88 Check paper and the printing environment 88 Step one: Use paper that meets HP specifications...
...recurring paper jams 79 Clear paper jams in the input tray ...80 Clear paper jams in the toner-cartridge area 82 Clear paper jams in the output bin ...84 Improve print quality ...87 Introduction ...87 Print from a different software program 87 Check the paper-type setting for the print job 87 Check the paper type setting (Windows 87 Check the paper type setting (OS X 87 Check toner-cartridge status ...87 Clean the printer ...88 Print a cleaning page ...88 Visually inspect the toner cartridge 88 Check paper and the printing environment 88 Step one: Use paper that meets HP specifications...
User Guide
Page 16
... HP PCLm.S printer-specific print driver is installed for this operating system as part of the basic software installation. Windows 8 RT support is installed for the discontinued Server 2003 operating system. Windows 10, 32-bit and 64-bit The HP PCLm-S printer-specific print driver is provided through Microsoft IN OS Version 4, 32-bit driver. See the software installation notes for Windows Server 2003 in July 2010. OS X: Mac computers are supported with optional software when using the full software installer. HP...
... HP PCLm.S printer-specific print driver is installed for this operating system as part of the basic software installation. Windows 8 RT support is installed for the discontinued Server 2003 operating system. Windows 10, 32-bit and 64-bit The HP PCLm-S printer-specific print driver is provided through Microsoft IN OS Version 4, 32-bit driver. See the software installation notes for Windows Server 2003 in July 2010. OS X: Mac computers are supported with optional software when using the full software installer. HP...
User Guide
Page 17
... (Requires HP Web Services to be enabled and the printer to www.hp.com/support/ljM101 for HP's allinclusive help for the printer. Windows Server 2008, R2, 64bit The HP PCLmS printer-specific print driver is installed for download from either from the printer installation CD or from a laptop, tablet, smartphone, or other mobile device. Windows Server 2012, 64-bit The HP PCLmS printer-specific print driver is installed for this operating system as part of the basic software installation. Windows Server 2012 R2...
... (Requires HP Web Services to be enabled and the printer to www.hp.com/support/ljM101 for HP's allinclusive help for the printer. Windows Server 2008, R2, 64bit The HP PCLmS printer-specific print driver is installed for download from either from the printer installation CD or from a laptop, tablet, smartphone, or other mobile device. Windows Server 2012, 64-bit The HP PCLmS printer-specific print driver is installed for this operating system as part of the basic software installation. Windows Server 2012 R2...
User Guide
Page 28
... feed tray face up , with the short, return address end leading into the priority feed tray, and only 10 envelopes should be used. 5. Select the printer from a Windows 8 or 8.1 Start screen, select Devices, select Print, and then select the printer. 3. Click the OK button to print the job. From the software program, select the Print option. 2. Click or tap the Paper/Quality tab. 4. In the Print dialog box, click the OK button...
... feed tray face up , with the short, return address end leading into the priority feed tray, and only 10 envelopes should be used. 5. Select the printer from a Windows 8 or 8.1 Start screen, select Devices, select Print, and then select the printer. 3. Click the OK button to print the job. From the software program, select the Print option. 2. Click or tap the Paper/Quality tab. 4. In the Print dialog box, click the OK button...
User Guide
Page 30
... Web site, which provides options for many HP LaserJet printers to reduce repair time. More information about the CSR program and benefits can be installed by customers, unless you are available for purchasing Original HP supplies. Supplies and accessories Item Supplies HP 17A Black Original LaserJet Toner Cartridge HP 18A Black Original LaserJet Toner Cartridge HP 19A Original LaserJet Imaging Drum HP 33A Black Original LaserJet Toner Cartridge HP 34A Original LaserJet Imaging Drum Description Replacement black toner cartridge for M101M102 models Replacement black toner cartridge...
... Web site, which provides options for many HP LaserJet printers to reduce repair time. More information about the CSR program and benefits can be installed by customers, unless you are available for purchasing Original HP supplies. Supplies and accessories Item Supplies HP 17A Black Original LaserJet Toner Cartridge HP 18A Black Original LaserJet Toner Cartridge HP 19A Original LaserJet Imaging Drum HP 33A Black Original LaserJet Toner Cartridge HP 34A Original LaserJet Imaging Drum Description Replacement black toner cartridge for M101M102 models Replacement black toner cartridge...
User Guide
Page 35
Press and hold the Resume/Cancel button until the Ready light begins blinking. Click the System tab. 3. Network-connected printers a. ii. Open a web browser, and in the printer are currently installed. Use the HP Embedded Web Server (EWS) to determine the IP address or host name. In the HP Printer Assistant, select Print, and then select HP Device Toolbox. Print a configuration page to disable the Cartridge Protection feature 1. NOTE: If the web browser displays a message indicating that are automatically and...
Press and hold the Resume/Cancel button until the Ready light begins blinking. Click the System tab. 3. Network-connected printers a. ii. Open a web browser, and in the printer are currently installed. Use the HP Embedded Web Server (EWS) to determine the IP address or host name. In the HP Printer Assistant, select Print, and then select HP Device Toolbox. Print a configuration page to disable the Cartridge Protection feature 1. NOTE: If the web browser displays a message indicating that are automatically and...
User Guide
Page 37
...; Replace the imaging drum (M101-M104 models) ● Replace the imaging drum (M105-M106 models) Introduction The following illustration shows the toner-cartridge and imaging-drum components. To purchase cartridges or check cartridge compatibility for an extended period of the page and verify that the country/region is low and very low. Scroll to light for M105-M106 34A models Part number CF217A CF218A CF219A CF233A CF234A Do not remove the toner cartridge from the printer...
...; Replace the imaging drum (M101-M104 models) ● Replace the imaging drum (M105-M106 models) Introduction The following illustration shows the toner-cartridge and imaging-drum components. To purchase cartridges or check cartridge compatibility for an extended period of the page and verify that the country/region is low and very low. Scroll to light for M105-M106 34A models Part number CF217A CF218A CF219A CF233A CF234A Do not remove the toner cartridge from the printer...
User Guide
Page 55
.../Cancel button. NOTE: For Android devices that support Wi-Fi Direct, if the connection method is set to either press the Wireless button, or provide a personal identification number (PIN) from a wireless mobile device without a password prompt. ENWW Mobile printing 45 If the connection method is set to Manual, you might be out of range of available networks, select the printer name. NOTE: If the mobile device does not support printing, install the HP...
.../Cancel button. NOTE: For Android devices that support Wi-Fi Direct, if the connection method is set to either press the Wireless button, or provide a personal identification number (PIN) from a wireless mobile device without a password prompt. ENWW Mobile printing 45 If the connection method is set to Manual, you might be out of range of available networks, select the printer name. NOTE: If the mobile device does not support printing, install the HP...
User Guide
Page 63
... and hold the Resume/Cancel button until the Ready light begins blinking. Advanced configuration with HP Embedded Web Server (EWS) and HP Device Toolbox (Windows) Use the HP Embedded Web Server to manage printing functions from a computer instead of the printer control panel. ● View printer status information ● Determine the remaining life for all supplies and order new ones ● View and change tray configurations ● View and change the printer control-panel menu configuration ● View and print internal pages ● Receive notification...
... and hold the Resume/Cancel button until the Ready light begins blinking. Advanced configuration with HP Embedded Web Server (EWS) and HP Device Toolbox (Windows) Use the HP Embedded Web Server to manage printing functions from a computer instead of the printer control panel. ● View printer status information ● Determine the remaining life for all supplies and order new ones ● View and change tray configurations ● View and change the printer control-panel menu configuration ● View and print internal pages ● Receive notification...
User Guide
Page 64
... on the printer network configuration page. ● Reports: Print the configuration and supplies status pages that the printer generates. ● Event Log: Shows a list of all printer events and errors. ● Device Information: Provides basic printer and company information. ● Paper Setup: Change the default paper-handling settings for the printer. ● Print Quality: Change the default print-quality settings for the printer. ● Energy Settings: Change the default times for entering Sleep/Auto Off mode or automatic shut down. ● Paper Types: Configure print modes that...
... on the printer network configuration page. ● Reports: Print the configuration and supplies status pages that the printer generates. ● Event Log: Shows a list of all printer events and errors. ● Device Information: Provides basic printer and company information. ● Paper Setup: Change the default paper-handling settings for the printer. ● Print Quality: Change the default print-quality settings for the printer. ● Energy Settings: Change the default times for entering Sleep/Auto Off mode or automatic shut down. ● Paper Types: Configure print modes that...
User Guide
Page 82
..., and then turn on the printer. If the error persists, contact HP customer support. 72 Chapter 6 Solve problems ENWW The printer has experienced a controlpanel cable error. Table 6-2 Control-panel light patterns (continued) Light status State of the printer Action The printer has detected an unauthorized Replace the toner cartridge or imaging drum. The printer has experienced a general engine error. Incorrect firmware has been loaded. button to continue. If the error persists, contact HP customer support. Press the Resume/Cancel button to continue with...
..., and then turn on the printer. If the error persists, contact HP customer support. 72 Chapter 6 Solve problems ENWW The printer has experienced a controlpanel cable error. Table 6-2 Control-panel light patterns (continued) Light status State of the printer Action The printer has detected an unauthorized Replace the toner cartridge or imaging drum. The printer has experienced a general engine error. Incorrect firmware has been loaded. button to continue. If the error persists, contact HP customer support. Press the Resume/Cancel button to continue with...
User Guide
Page 83
... the settings to the factory defaults, and it displays on the printer configuration page. Open the HP Embedded Web Server (EWS): Direct-connected printers a. In the HP Printer Assistant, select Print, and then select HP Device Toolbox. i. On the System tab, click Save and Restore in the address line, type the IP address or host name exactly as it also deletes any pages that accessing the website might not be safe, select the option to...
... the settings to the factory defaults, and it displays on the printer configuration page. Open the HP Embedded Web Server (EWS): Direct-connected printers a. In the HP Printer Assistant, select Print, and then select HP Device Toolbox. i. On the System tab, click Save and Restore in the address line, type the IP address or host name exactly as it also deletes any pages that accessing the website might not be safe, select the option to...
User Guide
Page 86
... printer does not pick up multiple sheets of paper. Adjust the guides to the tray. 2. The printer picks up multiple sheets of paper for the correct paper size and type on the printer control panel. If it over. Adjust paper settings if necessary. 3. Print a cleaning page to the tray. 5. Solve paper feed or jam problems If the printer has recurring problems with paper feeding or with jams, use paper from the tray and flex it, rotate it 180 degrees, and flip it is configured for your job. 3. Load the tray...
... printer does not pick up multiple sheets of paper. Adjust the guides to the tray. 2. The printer picks up multiple sheets of paper for the correct paper size and type on the printer control panel. If it over. Adjust paper settings if necessary. 3. Print a cleaning page to the tray. 5. Solve paper feed or jam problems If the printer has recurring problems with paper feeding or with jams, use paper from the tray and flex it, rotate it 180 degrees, and flip it is configured for your job. 3. Load the tray...
User Guide
Page 104
... wireless installation. If necessary, restart the computer. 5. ● Verify that the print driver is working correctly. Turn off the firewall, and then install the wireless printer on the network. Turn off any third-party firewalls on and in the printer configuration for the printer. Update the firewall with the most networks, the wireless range is turned on your computer connects to print, make sure you can open the printer HP Embedded Web Server from the manufacturer. 2. Make...
... wireless installation. If necessary, restart the computer. 5. ● Verify that the print driver is working correctly. Turn off the firewall, and then install the wireless printer on the network. Turn off any third-party firewalls on and in the printer configuration for the printer. Update the firewall with the most networks, the wireless range is turned on your computer connects to print, make sure you can open the printer HP Embedded Web Server from the manufacturer. 2. Make...
User Guide
Page 107
... HP Embedded Web Server 53 C cartridge replacing 27, 30 cartridge policy 22 checklist wireless connectivity 93 cleaning paper path 88 control panel LED light patterns 71 locating 2 covers, locating 2 customer support online 70 D defaults, restoring 73 dimensions, printer 8 double-sided printing Mac 43 Windows 41 drivers, supported 6 duplex printing Mac 43 duplex printing (double-sided) Windows 41 duplexing manually (Mac) 43 manually (Windows) 41 E EconoMode setting 63, 89 economy settings 63 electrical specifications 8 Embedded Web Server changing password 61 opening 61 Embedded Web Server...
... HP Embedded Web Server 53 C cartridge replacing 27, 30 cartridge policy 22 checklist wireless connectivity 93 cleaning paper path 88 control panel LED light patterns 71 locating 2 covers, locating 2 customer support online 70 D defaults, restoring 73 dimensions, printer 8 double-sided printing Mac 43 Windows 41 drivers, supported 6 duplex printing Mac 43 duplex printing (double-sided) Windows 41 duplexing manually (Mac) 43 manually (Windows) 41 E EconoMode setting 63, 89 economy settings 63 electrical specifications 8 Embedded Web Server changing password 61 opening 61 Embedded Web Server...
User Guide
Page 108
... 3 power switch, locating 2 power-down delay setting 65 print drivers, supported 6 print on both sides Mac 43 manually, Windows 41 Windows 41 priority feed tray loading envelopes 18 priority input tray loading 15 R replacement parts part numbers 20 replacing imaging drum 33, 36 toner cartridge 27, 30 restoring factory-set defaults 73 S settings factory-set defaults, restoring 73 shut down after delay setting 64 sleep delay disabling 63 enabling 63 software HP Utility 56 specifications electrical and acoustic 8 staple cartridges part numbers 20 status control panel lights 71 HP Utility, Mac 56...
... 3 power switch, locating 2 power-down delay setting 65 print drivers, supported 6 print on both sides Mac 43 manually, Windows 41 Windows 41 priority feed tray loading envelopes 18 priority input tray loading 15 R replacement parts part numbers 20 replacing imaging drum 33, 36 toner cartridge 27, 30 restoring factory-set defaults 73 S settings factory-set defaults, restoring 73 shut down after delay setting 64 sleep delay disabling 63 enabling 63 software HP Utility 56 specifications electrical and acoustic 8 staple cartridges part numbers 20 status control panel lights 71 HP Utility, Mac 56...