Setup Guide
Page 26
...Make sure that all of the printheads and ink cartridges are closed . • If the display shows a printhead error message, clean the contacts on the Starter CD) to perform a clean uninstallation of the device driver....issues associated with hardware and software installation. When the device is first turned on each one of the supported operating systems. For more information, see "Self-test diagnostic page" on... place. • Make sure that the device can download the device driver from www.hp.com/support. • In the Windows device manager, make sure that contains the correct...
...Make sure that all of the printheads and ink cartridges are closed . • If the display shows a printhead error message, clean the contacts on the Starter CD) to perform a clean uninstallation of the device driver....issues associated with hardware and software installation. When the device is first turned on each one of the supported operating systems. For more information, see "Self-test diagnostic page" on... place. • Make sure that the device can download the device driver from www.hp.com/support. • In the Windows device manager, make sure that contains the correct...
User Guide
Page 10
...printheads 146 To calibrate the linefeed 147 To clean the printheads 147 To clean the printhead contacts manually 147 To replace the printheads 150 Store printing supplies ...152 Store ink cartridges ...152 Store printheads ...152 Clean the device ...152 Clean the scanner glass 153 Clean the automatic document feeder (ADF 153 Clean...filling the text or graphics completely 164 Output is faded or dull colored 164 Colors are printing as black and white 164 Wrong colors are printing 164 Printout shows bleeding colors 165 Colors do not line up properly 165 Lines or dots are missing from ...
...printheads 146 To calibrate the linefeed 147 To clean the printheads 147 To clean the printhead contacts manually 147 To replace the printheads 150 Store printing supplies ...152 Store ink cartridges ...152 Store printheads ...152 Clean the device ...152 Clean the scanner glass 153 Clean the automatic document feeder (ADF 153 Clean...filling the text or graphics completely 164 Output is faded or dull colored 164 Colors are printing as black and white 164 Wrong colors are printing 164 Printout shows bleeding colors 165 Colors do not line up properly 165 Lines or dots are missing from ...
User Guide
Page 14
... settings, calibrate the device, clean the printheads, print the configuration page, order supplies online, and find support information from any standard Web browser. Toolbox (Microsoft® Windows®) Provides information about the warranty and safety issues. HP Printer Utility (Mac OS) Contains...information and further troubleshooting resources that are not included in -One parts Find other resources for the product You can also configure settings for the product • Accessibility • Understand the HP All-in this guide from the following resources: Resource ...
... settings, calibrate the device, clean the printheads, print the configuration page, order supplies online, and find support information from any standard Web browser. Toolbox (Microsoft® Windows®) Provides information about the warranty and safety issues. HP Printer Utility (Mac OS) Contains...information and further troubleshooting resources that are not included in -One parts Find other resources for the product You can also configure settings for the product • Accessibility • Understand the HP All-in this guide from the following resources: Resource ...
User Guide
Page 96
... information, see To print the print quality diagnostic page. • Print Self-Test Diagnostic Page: Allows you through cleaning the printheads. Tabs Estimated Ink Level Information Services Contents • Ink Level Information: Shows estimated ink level for the device. ...HP printhead health • Print PQ (print quality) Diagnostic Page: Allows you to set the tray lock and select a default tray (if Tray 2 is installed). For more information, see To clean the printheads. • Calibrate Linefeed: Allows you to myPrintMileage and shows the device hardware and printhead...
... information, see To print the print quality diagnostic page. • Print Self-Test Diagnostic Page: Allows you through cleaning the printheads. Tabs Estimated Ink Level Information Services Contents • Ink Level Information: Shows estimated ink level for the device. ...HP printhead health • Print PQ (print quality) Diagnostic Page: Allows you to set the tray lock and select a default tray (if Tray 2 is installed). For more information, see To clean the printheads. • Calibrate Linefeed: Allows you to myPrintMileage and shows the device hardware and printhead...
User Guide
Page 97
... the information about currently installed printheads and ink cartridges. • Supply Info: Shows the ink cartridge replacement options. • Device Information: Displays information about the device and the supplies. For more information, see To clean the printheads. • Align: Guides you through aligning the printheads. HP Printer Utility (Mac OS) The HP Printer Utility contains tools...
... the information about currently installed printheads and ink cartridges. • Supply Info: Shows the ink cartridge replacement options. • Device Information: Displays information about the device and the supplies. For more information, see To clean the printheads. • Align: Guides you through aligning the printheads. HP Printer Utility (Mac OS) The HP Printer Utility contains tools...
User Guide
Page 147
...in the initialization process, which keeps print nozzles clear and ink flowing smoothly. In addition, some residual ink is left in printhead servicing, which prepares the device and cartridges for your device, print the self-test diagnostic page and read the information in...On the self-test diagnostic page (see www.hp.com/go/inkusage. The ink cartridges might come in the following topics: • Supported ink cartridges • Replace the ink cartridges • Maintain the printheads • Store printing supplies • Clean the device • Troubleshooting tips and resources...
...in the initialization process, which keeps print nozzles clear and ink flowing smoothly. In addition, some residual ink is left in printhead servicing, which prepares the device and cartridges for your device, print the self-test diagnostic page and read the information in...On the self-test diagnostic page (see www.hp.com/go/inkusage. The ink cartridges might come in the following topics: • Supported ink cartridges • Replace the ink cartridges • Maintain the printheads • Store printing supplies • Clean the device • Troubleshooting tips and resources...
User Guide
Page 149
...Replace the printheads if the problems persist after cleaning. Click the Information tab, and then click Printhead Health. When the quality of printouts deteriorates, complete the relevant steps based on a clean sheet of white paper. Manually clean the printhead contacts. To check printhead health Use one or ... from the Information and Support panel. Maintain the printheads 145 If the status of white paper, and check the printhead health section. CAUTION: HP is not good or fair, then perform one of the printheads. To print the print quality diagnostic page Use ...
...Replace the printheads if the problems persist after cleaning. Click the Information tab, and then click Printhead Health. When the quality of printouts deteriorates, complete the relevant steps based on a clean sheet of white paper. Manually clean the printhead contacts. To check printhead health Use one or ... from the Information and Support panel. Maintain the printheads 145 If the status of white paper, and check the printhead health section. CAUTION: HP is not good or fair, then perform one of the printheads. To print the print quality diagnostic page Use ...
User Guide
Page 150
... tab, and then click Align Printheads and follow the onscreen instructions. • HP Printer Utility (Mac OS): Click Align from the trays and duplexer, the ink level information, and the printhead health status. 2 Test Pattern 1: If the lines are thin white lines across any of the colored blocks, clean the printheads. However, if the appearance of...
... tab, and then click Align Printheads and follow the onscreen instructions. • HP Printer Utility (Mac OS): Click Align from the trays and duplexer, the ink level information, and the printhead health status. 2 Test Pattern 1: If the lines are thin white lines across any of the colored blocks, clean the printheads. However, if the appearance of...
User Guide
Page 151
...Toolbox (Windows): Click the Services tab, and then click Clean Printheads and follow the onscreen instructions. • HP Printer Utility (Mac OS): Click Calibrate Linefeed from the Information and Support panel. Maintain the printheads 147 Some noise might be damaged easily. If you ... Click the Services tab, and then click Calibrate Linefeed and follow the onscreen instructions. • HP Printer Utility (Mac OS): Click Clean from the Information and Support panel. Open the top cover. 2. To clean the printheads NOTE: Cleaning uses ink, so clean the printheads only when necessary.
...Toolbox (Windows): Click the Services tab, and then click Clean Printheads and follow the onscreen instructions. • HP Printer Utility (Mac OS): Click Calibrate Linefeed from the Information and Support panel. Maintain the printheads 147 Some noise might be damaged easily. If you ... Click the Services tab, and then click Calibrate Linefeed and follow the onscreen instructions. • HP Printer Utility (Mac OS): Click Clean from the Information and Support panel. Open the top cover. 2. To clean the printheads NOTE: Cleaning uses ink, so clean the printheads only when necessary.
User Guide
Page 152
Chapter 10 3. Suitable materials include paper coffee filters and eyeglass lens cleaning paper. CAUTION: Do not use it to pull the printhead out of the printhead (which corresponds to the control panel message) and use water. 148 Maintain and troubleshoot Lift the printhead latch. 4. Obtain clean, dry, soft and lint-free cleaning material. Lift the handle of its slot. 5.
Chapter 10 3. Suitable materials include paper coffee filters and eyeglass lens cleaning paper. CAUTION: Do not use it to pull the printhead out of the printhead (which corresponds to the control panel message) and use water. 148 Maintain and troubleshoot Lift the printhead latch. 4. Obtain clean, dry, soft and lint-free cleaning material. Lift the handle of its slot. 5.
User Guide
Page 153
CAUTION: Touching the nozzles can permanently mark clothing. 7. Ink will be visible on a sheet of paper or paper towel. After cleaning, place the printhead on the nozzles. Maintain the printheads 149 6. The nozzles are not in contact with the paper. Wipe the electrical contacts on one face of the printhead. Make sure the nozzles are facing up and are on a different face of the printhead. Also, ink can cause permanent nozzle damage. NOTE: The electrical contacts are small copper-color squares, grouped on the printhead but do not touch the nozzles.
CAUTION: Touching the nozzles can permanently mark clothing. 7. Ink will be visible on a sheet of paper or paper towel. After cleaning, place the printhead on the nozzles. Maintain the printheads 149 6. The nozzles are not in contact with the paper. Wipe the electrical contacts on one face of the printhead. Make sure the nozzles are facing up and are on a different face of the printhead. Also, ink can cause permanent nozzle damage. NOTE: The electrical contacts are small copper-color squares, grouped on the printhead but do not touch the nozzles.
User Guide
Page 154
... to the message. 16. Chapter 10 8. Open the top cover. 2. Insert the printhead into its color-coded slot (the label on the printhead must match the label on the printhead to ensure proper contact. 11. If the control panel message remains, repeat the cleaning procedure described above steps for the carriage to ensure that the...
... to the message. 16. Chapter 10 8. Open the top cover. 2. Insert the printhead into its color-coded slot (the label on the printhead must match the label on the printhead to ensure proper contact. 11. If the control panel message remains, repeat the cleaning procedure described above steps for the carriage to ensure that the...
User Guide
Page 156
...its package, and then remove its color-coded slot (the label on the printhead must match the label on the printhead to ensure proper contact. 8. Pull the printhead latch all the way forward, and then press down firmly on the printhead latch). Store printing supplies This section ... and troubleshoot Perform these maintenance procedures as a resealable plastic bag. Insert the printhead into its orange protective caps. Press down to engage the latch. 9. Close the top cover. 10. Clean the device This section provides instructions for extended periods of time. Wait while ...
...its package, and then remove its color-coded slot (the label on the printhead must match the label on the printhead to ensure proper contact. 8. Pull the printhead latch all the way forward, and then press down firmly on the printhead latch). Store printing supplies This section ... and troubleshoot Perform these maintenance procedures as a resealable plastic bag. Insert the printhead into its orange protective caps. Press down to engage the latch. 9. Close the top cover. 10. Clean the device This section provides instructions for extended periods of time. Wait while ...
User Guide
Page 161
..., smudges, and stains off the power and unplug the power cord from each one to resolve printing problems. • For a paper jam, see Understand the ...protective caps from the electrical socket. For Windows, set as the default in their correct color-coded slots. Close programs that you have a dynamic IP address for more information, ...Clean the exterior NOTE: Before cleaning the device, turn off of the case. Keep fluids away from the control panel. For the Mac OS, set it after the printheads are installed. • No error messages appear on each printhead. • Printhead...
..., smudges, and stains off the power and unplug the power cord from each one to resolve printing problems. • For a paper jam, see Understand the ...protective caps from the electrical socket. For Windows, set as the default in their correct color-coded slots. Close programs that you have a dynamic IP address for more information, ...Clean the exterior NOTE: Before cleaning the device, turn off of the case. Keep fluids away from the control panel. For the Mac OS, set it after the printheads are installed. • No error messages appear on each printhead. • Printhead...
User Guide
Page 164
... software settings Print speed is slower when Best or Maximum dpi is inserted into its correct color-coded slot. Check for reducing interference on again without the printhead installed. Device takes a long time to see which cartridge is low or empty. For more...Windows), HP Printer Utility (Mac OS), and the self-test diagnostic page (see Guidelines for radio interference If the device is connected using wireless communication and is properly closed. Chapter 10 Clean the printhead Complete the printhead cleaning procedure. Check the printhead • Make sure the printhead is ...
... software settings Print speed is slower when Best or Maximum dpi is inserted into its correct color-coded slot. Check for reducing interference on again without the printhead installed. Device takes a long time to see which cartridge is low or empty. For more...Windows), HP Printer Utility (Mac OS), and the self-test diagnostic page (see Guidelines for radio interference If the device is connected using wireless communication and is properly closed. Chapter 10 Clean the printhead Complete the printhead cleaning procedure. Check the printhead • Make sure the printhead is ...
User Guide
Page 165
For more information, see Change print settings. Check the color print settings Make sure Print in Grayscale is loaded ...the source of the device. For more information, see Load media. After it on again without the printhead installed. Check the margin settings Make sure the margin settings for the document do not exceed the printable... of white paper. Check the media size • Content on a clean sheet of these electromagnetic fields. Turn off the device after removing the printhead After removing the printhead, turn off if the document size is larger than 3 meters (9.8...
For more information, see Change print settings. Check the color print settings Make sure Print in Grayscale is loaded ...the source of the device. For more information, see Load media. After it on again without the printhead installed. Check the margin settings Make sure the margin settings for the document do not exceed the printable... of white paper. Check the media size • Content on a clean sheet of these electromagnetic fields. Turn off the device after removing the printhead After removing the printhead, turn off if the document size is larger than 3 meters (9.8...
User Guide
Page 166
...perform the recommended actions. Make sure the media meets HP specifications, and try to the device. Move the device away from text or graphics Poor quality printouts Check the printheads and ink cartridges Print the print quality diagnostic page on a clean sheet of white paper. Replace the ink cartridges,... 10 Check the device location and length of USB cable High electromagnetic fields (such as black and white • Wrong colors are printing • Printout shows bleeding colors • Colors do not work, the problem may have run out of ink, and the print job was cancelled.
...perform the recommended actions. Make sure the media meets HP specifications, and try to the device. Move the device away from text or graphics Poor quality printouts Check the printheads and ink cartridges Print the print quality diagnostic page on a clean sheet of white paper. Replace the ink cartridges,... 10 Check the device location and length of USB cable High electromagnetic fields (such as black and white • Wrong colors are printing • Printout shows bleeding colors • Colors do not work, the problem may have run out of ink, and the print job was cancelled.
User Guide
Page 168
... and perform the recommended actions. Colors are not suitable for printing drafts. Chapter 10 Check the media type Some types of white paper. For more information, see Select print media. Check the printheads Print the print quality diagnostic page on a clean sheet of media do not accept...special or customsized media (Windows). For more information, see To print the print quality diagnostic page. Check the printheads Print the print quality diagnostic page on a clean sheet of media, ink will dry more information, see To print on transparencies or other special media, select ...
... and perform the recommended actions. Colors are not suitable for printing drafts. Chapter 10 Check the media type Some types of white paper. For more information, see Select print media. Check the printheads Print the print quality diagnostic page on a clean sheet of media do not accept...special or customsized media (Windows). For more information, see To print the print quality diagnostic page. Check the printheads Print the print quality diagnostic page on a clean sheet of media, ink will dry more information, see To print on transparencies or other special media, select ...
User Guide
Page 169
... on the page. For more information, see Clear a jam in the placement of your software to the device or printhead. Solve paper-feed problems 165 HP does not guarantee or support refilled ink cartridges. Optional Tray 2 cannot be inserted • Reinsert the tray. For more...result in the device. For more information, see To print the print quality diagnostic page. Colors do not line up properly Check the printheads Print the print quality diagnostic page on a clean sheet of white paper. Evaluate any problem areas, and perform the recommended actions. Make ...
... on the page. For more information, see Clear a jam in the placement of your software to the device or printhead. Solve paper-feed problems 165 HP does not guarantee or support refilled ink cartridges. Optional Tray 2 cannot be inserted • Reinsert the tray. For more...result in the device. For more information, see To print the print quality diagnostic page. Colors do not line up properly Check the printheads Print the print quality diagnostic page on a clean sheet of white paper. Evaluate any problem areas, and perform the recommended actions. Make ...
User Guide
Page 192
... that the device is loaded with paper. • Make sure that the printhead latch is closed properly. • If the display shows a printhead error message, clean the contacts on each one of the printheads and ink cartridges are firmly installed in good working order. • Make sure... device and to a working power outlet. • Make sure that your computer is running one to the 1-LINE port. If the Attention light is blinking, check for information about HP support. • Hardware installation suggestions • Software installation suggestions • Solve alignment page ...
... that the device is loaded with paper. • Make sure that the printhead latch is closed properly. • If the display shows a printhead error message, clean the contacts on each one of the printheads and ink cartridges are firmly installed in good working order. • Make sure... device and to a working power outlet. • Make sure that your computer is running one to the 1-LINE port. If the Attention light is blinking, check for information about HP support. • Hardware installation suggestions • Software installation suggestions • Solve alignment page ...