Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintenance and Service Guide
Page 7
...major components 3-2 Display assembly components 3-9 Plastics Kit 3-11 Mass storage devices 3-12 Miscellaneous parts 3-13 Sequential part number listing 3-14 4 Removal and replacement procedures Preliminary replacement requirements 4-1 Tools required 4-1 Service considerations 4-1 Grounding guidelines 4-2 Component replacement procedures 4-5 Service tag 4-5 Computer feet 4-6 Battery 4-7 Hard drive 4-8 Memory module 4-10 Wireless module 4-12 Optical drive 4-14 Keyboard 4-17 Top cover 4-20 Power button board 4-23 Touchpad button board 4-24 Maintenance and Service Guide iv
...major components 3-2 Display assembly components 3-9 Plastics Kit 3-11 Mass storage devices 3-12 Miscellaneous parts 3-13 Sequential part number listing 3-14 4 Removal and replacement procedures Preliminary replacement requirements 4-1 Tools required 4-1 Service considerations 4-1 Grounding guidelines 4-2 Component replacement procedures 4-5 Service tag 4-5 Computer feet 4-6 Battery 4-7 Hard drive 4-8 Memory module 4-10 Wireless module 4-12 Optical drive 4-14 Keyboard 4-17 Top cover 4-20 Power button board 4-23 Touchpad button board 4-24 Maintenance and Service Guide iv
Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintenance and Service Guide
Page 13
... as default X X Power 65-W AC adapter with localized cable plug X requirements support 90-W AC adapter with localized cable plug X support 6-cell, 2.20 Ah, 47 Wh battery X X Security Kensington Security Lock X X Operating system Preinstalled: Windows 7® Professional 32 and 64-bit X X Windows 7 Home Premium 32 and 64-bit X X Windows 7 Home Basic 32 and 64-bit X X FreeDOS X X Serviceability End-user replaceable parts: AC adapter X X Battery (system) X X Hard drive X X Memory module X X Optical drive X X Mini Card components X X HP G62 UMA...
... as default X X Power 65-W AC adapter with localized cable plug X requirements support 90-W AC adapter with localized cable plug X support 6-cell, 2.20 Ah, 47 Wh battery X X Security Kensington Security Lock X X Operating system Preinstalled: Windows 7® Professional 32 and 64-bit X X Windows 7 Home Premium 32 and 64-bit X X Windows 7 Home Basic 32 and 64-bit X X FreeDOS X X Serviceability End-user replaceable parts: AC adapter X X Battery (system) X X Hard drive X X Memory module X X Optical drive X X Mini Card components X X HP G62 UMA...
Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintenance and Service Guide
Page 19
Enables airflow to cool internal components. ✎ The computer fan starts up automatically to optional powered stereo speakers, headphones, earbuds, a headset, or television audio. Produces sound when connected to cool internal components and prevent overheating. It is in (microphone) jack 7 Audio-out (headphone) jack 8 Digital media slot (select models only) 9 Drive light Function Connects an external VGA monitor or projector. Connects a network cable. Support the following optional digital card formats: ■ Memort Stick (MS) ■ Memory Stick Pro (MSP) ...
Enables airflow to cool internal components. ✎ The computer fan starts up automatically to optional powered stereo speakers, headphones, earbuds, a headset, or television audio. Produces sound when connected to cool internal components and prevent overheating. It is in (microphone) jack 7 Audio-out (headphone) jack 8 Digital media slot (select models only) 9 Drive light Function Connects an external VGA monitor or projector. Connects a network cable. Support the following optional digital card formats: ■ Memort Stick (MS) ■ Memory Stick Pro (MSP) ...
Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintenance and Service Guide
Page 20
... computer is charged. Connects a modem cable. Flashing amber-The computer is in this section. Item Component 1 Optical drive light 2 USB port 3 RJ-11 (modem) jack (select models only) 4 AC adapter light 5 Power connector 6 Security cable slot Function Flashing-The optical drive is not connected to act as a deterrent, but it might look slightly different from being accessed. Connects to external power. Off-The computer is being mishandled or stolen. 2-6 Maintenance and Service Guide On white-The...
... computer is charged. Connects a modem cable. Flashing amber-The computer is in this section. Item Component 1 Optical drive light 2 USB port 3 RJ-11 (modem) jack (select models only) 4 AC adapter light 5 Power connector 6 Security cable slot Function Flashing-The optical drive is not connected to act as a deterrent, but it might look slightly different from being accessed. Connects to external power. Off-The computer is being mishandled or stolen. 2-6 Maintenance and Service Guide On white-The...
Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintenance and Service Guide
Page 74
... to install the webcam module. 4-30 Maintenance and Service Guide Disconnect the webcam module cable 1 from the display enclosure as the webcam module cable allows. 10. Removal and replacement procedures 7. Remove the display bezel 3. To remove the Display Bezel, flex the inside edges of the bezel at the top and bottom 1, and the left and right sides 2, until the bezel disengages from the display enclosure. 8. The webcam module is available using spare part number 600166...
... to install the webcam module. 4-30 Maintenance and Service Guide Disconnect the webcam module cable 1 from the display enclosure as the webcam module cable allows. 10. Removal and replacement procedures 7. Remove the display bezel 3. To remove the Display Bezel, flex the inside edges of the bezel at the top and bottom 1, and the left and right sides 2, until the bezel disengages from the display enclosure. 8. The webcam module is available using spare part number 600166...
Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintenance and Service Guide
Page 76
... display wireless antenna transceivers. 4-32 Maintenance and Service Guide To replace the display panel brackets, remove the two Phillips PM2.0×3.0 screws 1 that secure each bracket to remove the antenna transceivers 3. The display panel brackets are available using spare part number 595196-001. To replace the wireless antenna transceivers, lift up to the display panel. 16. The wireless antenna transceivers with cable is available with the LCD cable kit using spare part number 595195-001. Remove the display panel...
... display wireless antenna transceivers. 4-32 Maintenance and Service Guide To replace the display panel brackets, remove the two Phillips PM2.0×3.0 screws 1 that secure each bracket to remove the antenna transceivers 3. The display panel brackets are available using spare part number 595196-001. To replace the wireless antenna transceivers, lift up to the display panel. 16. The wireless antenna transceivers with cable is available with the LCD cable kit using spare part number 595195-001. Remove the display panel...
Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintenance and Service Guide
Page 77
... all external devices connected to install a USB board. The USB cable is off or in Hibernation, turn the computer on page 4-12). 8. Shut down through the operating system. 2. Lift the USB board 3 straight up to remove it down the computer. If you are unsure whether the computer is available with the cable kit using spare part number 595201-001 Reverse this procedure to the computer. 3. Remove the hard drive (see "Memory module...
... all external devices connected to install a USB board. The USB cable is off or in Hibernation, turn the computer on page 4-12). 8. Shut down through the operating system. 2. Lift the USB board 3 straight up to remove it down the computer. If you are unsure whether the computer is available with the cable kit using spare part number 595201-001 Reverse this procedure to the computer. 3. Remove the hard drive (see "Memory module...
Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintenance and Service Guide
Page 131
... audio 1-2 cable lock 1-3 chipset 1-1 Ethernet 1-2 external media cards 1-3 graphics 1-1 hard drives 1-2 keyboard 1-3 memory module 1-1 microphone 1-2 modem module 1-2 operating system 1-3 optical drives 1-2 panel 1-1 ports 1-3 power requirements 1-3 product name 1-1 serviceability 1-3 TouchPad 2-1 video 2-5 webcam 1-2 wireless module 1-2 product name 1-1 R recovery methods f11 recovery 8-4 recovery discs 8-4 Recovery Manager 8-4 Maintenance and Service Guide Index recovery partition 8-4 removal/replacement preliminaries 4-1 procedures 4-5 restore points 8-3 restoring factory settings...
... audio 1-2 cable lock 1-3 chipset 1-1 Ethernet 1-2 external media cards 1-3 graphics 1-1 hard drives 1-2 keyboard 1-3 memory module 1-1 microphone 1-2 modem module 1-2 operating system 1-3 optical drives 1-2 panel 1-1 ports 1-3 power requirements 1-3 product name 1-1 serviceability 1-3 TouchPad 2-1 video 2-5 webcam 1-2 wireless module 1-2 product name 1-1 R recovery methods f11 recovery 8-4 recovery discs 8-4 Recovery Manager 8-4 Maintenance and Service Guide Index recovery partition 8-4 removal/replacement preliminaries 4-1 procedures 4-5 restore points 8-3 restoring factory settings...
Notebook Essentials - Windows 7
Page 20
...the screen, click the Shut down button, and then clicking Restart. To change these and other power settings, click Start, click Control Panel, click System and Security, and then click Power Options. ■ The computer may not be set to the computer, the image can be in the Sleep state ... external power and remove the battery. To transfer the image to the Shut down button. ■ Press and hold the power button for the computer to feel warm to the next section, "The computer is on but is turned on both devices simultaneously. Software is functioning abnormally If the software ...
...the screen, click the Shut down button, and then clicking Restart. To change these and other power settings, click Start, click Control Panel, click System and Security, and then click Power Options. ■ The computer may not be set to the computer, the image can be in the Sleep state ... external power and remove the battery. To transfer the image to the Shut down button. ■ Press and hold the power button for the computer to feel warm to the next section, "The computer is on but is turned on both devices simultaneously. Software is functioning abnormally If the software ...
Notebook Essentials - Windows 7
Page 33
...dial-up Internet access 6 display cleaning 25 switching image 14 Notebook Essentials E electric shock 5 emergency shutdown procedures 12, 14 environmental specifications 23 external devices, troubleshooting 15 F firewalls 4 full system recovery 17 H hardware identifying 1, 2 installing 11 Help and Support 1 Hibernation 14 HP Recovery Manager 17 humidity specifications 23 I IEC 60950 compliance 5, 15 image, switching, among display devices 14 Internet broadband access 6 choosing an ISP 6 choosing type of access 6 connecting to 6 dial-up access 6 wireless access 6 Internet Service Provider (ISP...
...dial-up Internet access 6 display cleaning 25 switching image 14 Notebook Essentials E electric shock 5 emergency shutdown procedures 12, 14 environmental specifications 23 external devices, troubleshooting 15 F firewalls 4 full system recovery 17 H hardware identifying 1, 2 installing 11 Help and Support 1 Hibernation 14 HP Recovery Manager 17 humidity specifications 23 I IEC 60950 compliance 5, 15 image, switching, among display devices 14 Internet broadband access 6 choosing an ISP 6 choosing type of access 6 connecting to 6 dial-up access 6 wireless access 6 Internet Service Provider (ISP...
Notebook PC User Guide - Windows 7
Page 17
...(3) HDMI port (select models only) (4) RJ-45 (network) jack (5) USB ports (6) Audio-in (microphone) jack Connects an optional video or audio device, such as a highdefinition television, or any compatible digital or audio component. only) (2) Vent Enables airflow to optional powered stereo speakers, headphones, earbuds, a headset, or television audio. Connects an optional computer headset microphone, stereo array microphone, or monaural microphone. (7) Audio-out (headphone) jack (8) Digital media slot (select models only) (9) Drive light Produces sound when connected to cool internal...
...(3) HDMI port (select models only) (4) RJ-45 (network) jack (5) USB ports (6) Audio-in (microphone) jack Connects an optional video or audio device, such as a highdefinition television, or any compatible digital or audio component. only) (2) Vent Enables airflow to optional powered stereo speakers, headphones, earbuds, a headset, or television audio. Connects an optional computer headset microphone, stereo array microphone, or monaural microphone. (7) Audio-out (headphone) jack (8) Digital media slot (select models only) (9) Drive light Produces sound when connected to cool internal...
Notebook PC User Guide - Windows 7
Page 30
...driver for wireless connection problems include the following: ● Network configuration (SSID or security) has been changed. ● Wireless device is not installed correctly or has been disabled. ● Wireless device or router hardware has failed. ● Wireless device encountered interference from the Network adapters list. You may add wireless networking capability to expand the list and show all wireless devices. If no WLAN device is listed, either your computer: NOTE: Windows includes the User Account Control feature to use. Troubleshooting wireless connection problems...
...driver for wireless connection problems include the following: ● Network configuration (SSID or security) has been changed. ● Wireless device is not installed correctly or has been disabled. ● Wireless device or router hardware has failed. ● Wireless device encountered interference from the Network adapters list. You may add wireless networking capability to expand the list and show all wireless devices. If no WLAN device is listed, either your computer: NOTE: Windows includes the User Account Control feature to use. Troubleshooting wireless connection problems...
Notebook PC User Guide - Windows 7
Page 86
... the option for software and driver downloads, enter your system for installed hardware and installs default drivers for hardware changes. Proceed to use your device. Click your hard drive. Click Install now to install. 7. After the file is displayed, click an updated driver to restart the computer, save the file to download the driver and install it later. If uninstalling and reinstalling the device drivers does not correct the problem, you may need to http://www.hp.com/support, and...
... the option for software and driver downloads, enter your system for installed hardware and installs default drivers for hardware changes. Proceed to use your device. Click your hard drive. Click Install now to install. 7. After the file is displayed, click an updated driver to restart the computer, save the file to download the driver and install it later. If uninstalling and reinstalling the device drivers does not correct the problem, you may need to http://www.hp.com/support, and...
Notebook PC User Guide - Windows 7
Page 111
...disable boot from the internal network adapter. ● Boot Order―Set the boot order for: ◦ Notebook Hard Drive ◦ Internal CD/DVD ROM Drive ◦ USB Diskette on Key/USB Hard Disk ◦ USB CD/DVD ROM Drive ◦ USB Floppy ◦ Network Adapter Diagnostics menu Select Hard Disk Self Test Secondary Hard Disk Self Test (select models only) Memory Test To do this Run a comprehensive self-test on the hard drive. Enable/disable LAN Power Saving. When enabled, saves power when the computer is called the Primary Hard Disk Self Test. Enable/disable Action Key Mode...
...disable boot from the internal network adapter. ● Boot Order―Set the boot order for: ◦ Notebook Hard Drive ◦ Internal CD/DVD ROM Drive ◦ USB Diskette on Key/USB Hard Disk ◦ USB CD/DVD ROM Drive ◦ USB Floppy ◦ Network Adapter Diagnostics menu Select Hard Disk Self Test Secondary Hard Disk Self Test (select models only) Memory Test To do this Run a comprehensive self-test on the hard drive. Enable/disable LAN Power Saving. When enabled, saves power when the computer is called the Primary Hard Disk Self Test. Enable/disable Action Key Mode...
Notebook PC User Guide - Windows 7
Page 112
... the hardware devices, and provides for tasks such as installing software, running utilities, or changing Windows settings. You may be prompted for your computer model, product category, and series or family. Install the updates. 102 Appendix B Software updates Most software and BIOS updates on the system ROM. NOTE: The computer system BIOS is connected to Help and Support for a system BIOS update by identifying the BIOS version currently installed on the HP Web site. Refer to a network...
... the hardware devices, and provides for tasks such as installing software, running utilities, or changing Windows settings. You may be prompted for your computer model, product category, and series or family. Install the updates. 102 Appendix B Software updates Most software and BIOS updates on the system ROM. NOTE: The computer system BIOS is connected to Help and Support for a system BIOS update by identifying the BIOS version currently installed on the HP Web site. Refer to a network...
Notebook PC User Guide - Windows 7
Page 114
... hard drive. You may need to access this information to the location on the screen to a network, consult the network administrator before installing any device, cable, or cord. b. The BIOS installation begins. 5. Complete the installation by selecting Start > Computer. 2. During the download and installation, follow these steps: 1. To download a BIOS update: 1. BIOS installation procedures vary. Using the hard drive path you connect your computer to identify your hard drive. The system automatically shuts down the computer or initiate Sleep...
... hard drive. You may need to access this information to the location on the screen to a network, consult the network administrator before installing any device, cable, or cord. b. The BIOS installation begins. 5. Complete the installation by selecting Start > Computer. 2. During the download and installation, follow these steps: 1. To download a BIOS update: 1. BIOS installation procedures vary. Using the hard drive path you connect your computer to identify your hard drive. The system automatically shuts down the computer or initiate Sleep...
Notebook PC User Guide - Windows 7
Page 115
... - Click the option for software and driver downloads, enter your specific product from the models listed. 4. Proceed to install. 7. Click Install now to open a window containing additional information. 6. Click your computer model number in the Search box, press enter, and then follow these steps: To use the HP Web site: 1. To do so, restart your computer. Updating programs and drivers To download and install software other than a BIOS update, follow the instructions provided. If you...
... - Click the option for software and driver downloads, enter your specific product from the models listed. 4. Proceed to install. 7. Click Install now to open a window containing additional information. 6. Click your computer model number in the Search box, press enter, and then follow these steps: To use the HP Web site: 1. To do so, restart your computer. Updating programs and drivers To download and install software other than a BIOS update, follow the instructions provided. If you...
Notebook PC User Guide - Windows 7
Page 122
... Bluetooth label 12 boot options 101 112 Index boot order 101 button sound 101 buttons power 4 TouchPad 2 TouchPad off indicator 28 TouchPad right/left 28 C cables LAN 27 modem 23 security 96 USB 84 calibrating battery 57 caps lock light, identifying 3 Card Reader Power Saving 101 CD burning 72 copying 71 playing 68 removing 73 CD drive 78 Certificate of Authenticity label 12 changing the language of Setup Utility 98 charging batteries 55, 57 checking audio functions 40 compartments memory module 8 components additional hardware...
... Bluetooth label 12 boot options 101 112 Index boot order 101 button sound 101 buttons power 4 TouchPad 2 TouchPad off indicator 28 TouchPad right/left 28 C cables LAN 27 modem 23 security 96 USB 84 calibrating battery 57 caps lock light, identifying 3 Card Reader Power Saving 101 CD burning 72 copying 71 playing 68 removing 73 CD drive 78 Certificate of Authenticity label 12 changing the language of Setup Utility 98 charging batteries 55, 57 checking audio functions 40 compartments memory module 8 components additional hardware...
Notebook PC User Guide - Windows 7
Page 123
...-on password 94 entering an administrator password 93 esc key, identifying 5 exiting Setup Utility 100 external audio devices, connecting 40 external drive 78 external monitor port, identifying 7 F f11 111 fan always on 101 firewall 17 firewall software 95 fn key, identifying 5 full system recovery 106 G graphics modes, switching 62 H hard drive installing 82 removing 80 replacing 80 hard drive bay, identifying 8 hard drive self test 101 HDMI connecting 42 HDMI port 42 HDMI port, identifying 7 headphone (audio-out) jack 36 headphones 36 Hibernation exiting 47 initiated during critical battery...
...-on password 94 entering an administrator password 93 esc key, identifying 5 exiting Setup Utility 100 external audio devices, connecting 40 external drive 78 external monitor port, identifying 7 F f11 111 fan always on 101 firewall 17 firewall software 95 fn key, identifying 5 full system recovery 106 G graphics modes, switching 62 H hard drive installing 82 removing 80 replacing 80 hard drive bay, identifying 8 hard drive self test 101 HDMI connecting 42 HDMI port 42 HDMI port, identifying 7 headphone (audio-out) jack 36 headphones 36 Hibernation exiting 47 initiated during critical battery...
Notebook PC User Guide - Windows 7
Page 125
... driver problems 73 DVD movie play 74 external display 75 HP device drivers 76 modem 26 optical disc tray 73 Windows device drivers 77 wireless connection problems 20 turning off the computer 63 U unresponsive system 63 USB cable, connecting 84 USB devices connecting 84 description 84 removing 85 USB hubs 84 USB port, identifying 6, 7 USB ports, identifying 84 using Setup Utility 98 using system restore 110 V vents, identifying 7, 8 video, using 41 Virtualization Technology 101 volume down action key 36 volume mute action key 36 volume up action key 36 volume, adjusting 37 W webcam adjusting...
... driver problems 73 DVD movie play 74 external display 75 HP device drivers 76 modem 26 optical disc tray 73 Windows device drivers 77 wireless connection problems 20 turning off the computer 63 U unresponsive system 63 USB cable, connecting 84 USB devices connecting 84 description 84 removing 85 USB hubs 84 USB port, identifying 6, 7 USB ports, identifying 84 using Setup Utility 98 using system restore 110 V vents, identifying 7, 8 video, using 41 Virtualization Technology 101 volume down action key 36 volume mute action key 36 volume up action key 36 volume, adjusting 37 W webcam adjusting...