Notebook Essentials - Windows 7
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... 11 Installing hardware 11 Locating and installing software 11 Updating the software installed on the computer 11 Turning off the computer 12 Chapter 3: Troubleshooting Troubleshooting resources 13 Quick troubleshooting 13 The computer is unable to start up 13 The computer screen is blank 14 Software is functioning abnormally 14 The computer is on...
... 11 Installing hardware 11 Locating and installing software 11 Updating the software installed on the computer 11 Turning off the computer 12 Chapter 3: Troubleshooting Troubleshooting resources 13 Quick troubleshooting 13 The computer is unable to start up 13 The computer screen is blank 14 Software is functioning abnormally 14 The computer is on...
Notebook Essentials - Windows 7
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...running on battery power or is plugged into an external power source other than an AC outlet, plug the computer into the outlet to "Quick troubleshooting," the next section in the order provided until the problem is offline. Notebook Essentials 13 Click Start, and then click Help and Support. ...✎ Use only the AC adapter provided with the computer or one approved by HP for this chapter. ■ Access Web site links and additional information about the computer through Help and Support. Quick troubleshooting The computer is unable to start up If the computer does not turn on when ...
...running on battery power or is plugged into an external power source other than an AC outlet, plug the computer into the outlet to "Quick troubleshooting," the next section in the order provided until the problem is offline. Notebook Essentials 13 Click Start, and then click Help and Support. ...✎ Use only the AC adapter provided with the computer or one approved by HP for this chapter. ■ Access Web site links and additional information about the computer through Help and Support. Quick troubleshooting The computer is unable to start up If the computer does not turn on when ...
Notebook Essentials - Windows 7
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... the software is unresponsive or responds abnormally, follow these suggestions: ■ Restart the computer by the system while the computer is on all devices. Chapter 3: Troubleshooting The computer screen is blank If the screen is blank but you have not turned off the display. If you cannot restart the computer using...
... the software is unresponsive or responds abnormally, follow these suggestions: ■ Restart the computer by the system while the computer is on all devices. Chapter 3: Troubleshooting The computer screen is blank If the screen is blank but you have not turned off the display. If you cannot restart the computer using...
Notebook Essentials - Windows 7
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...corporate network, contact the IT administrator. ■ Select Start, click Control Panel, click Network and Internet, click Network and Sharing Center, click Troubleshoot problems, and then follow these suggestions if an external device does not function as pillows or rugs or clothing, to block airflow. If the ...light is amber, turn the power off during operation. Chapter 3: Troubleshooting If you suspect that the computer is properly connected to its power cord are properly connected and that the lights are on. ■...
...corporate network, contact the IT administrator. ■ Select Start, click Control Panel, click Network and Internet, click Network and Sharing Center, click Troubleshoot problems, and then follow these suggestions if an external device does not function as pillows or rugs or clothing, to block airflow. If the ...light is amber, turn the power off during operation. Chapter 3: Troubleshooting If you suspect that the computer is properly connected to its power cord are properly connected and that the lights are on. ■...
Notebook Essentials - Windows 7
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...connecting to an existing wireless network 7 cord, power 26 customer support Help and Support 1 user guides 1 D devices, external, troubleshooting 15 dial-up Internet access 6 display cleaning 25 switching image 14 Notebook Essentials E electric shock 5 emergency shutdown procedures 12, ...14 environmental specifications 23 external devices, troubleshooting 15 F firewalls 4 full system recovery 17 H hardware identifying 1, 2 installing 11 Help and Support 1 Hibernation 14 HP Recovery Manager 17 humidity specifications 23 I IEC 60950 compliance 5, 15 ...
...connecting to an existing wireless network 7 cord, power 26 customer support Help and Support 1 user guides 1 D devices, external, troubleshooting 15 dial-up Internet access 6 display cleaning 25 switching image 14 Notebook Essentials E electric shock 5 emergency shutdown procedures 12, ...14 environmental specifications 23 external devices, troubleshooting 15 F firewalls 4 full system recovery 17 H hardware identifying 1, 2 installing 11 Help and Support 1 Hibernation 14 HP Recovery Manager 17 humidity specifications 23 I IEC 60950 compliance 5, 15 ...
Notebook Essentials - Windows 7
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... & Comfort Guide 5 shipping the computer 26 shutdown procedures 12 Sleep 14 software antivirus 3 identifying 2 installing 11 safeguarding information 17 troubleshooting 14 updating 11 solid-state drive (SSD) 21, 22 specifications altitude 23 humidity 23 input power 23 operating environment 23 temperature 23... 13 software problems 14 startup problems 13 unresponsive computer 14 wireless network problems 15 turning off the computer 12 U unresponsive computer, troubleshooting 14 user guides documentation 1 using system restore 20 V vents 14 vents, precautions 5, 15 viruses 3 W Windows Backup and ...
... & Comfort Guide 5 shipping the computer 26 shutdown procedures 12 Sleep 14 software antivirus 3 identifying 2 installing 11 safeguarding information 17 troubleshooting 14 updating 11 solid-state drive (SSD) 21, 22 specifications altitude 23 humidity 23 input power 23 operating environment 23 temperature 23... 13 software problems 14 startup problems 13 unresponsive computer 14 wireless network problems 15 turning off the computer 12 U unresponsive computer, troubleshooting 14 user guides documentation 1 using system restore 20 V vents 14 vents, precautions 5, 15 viruses 3 W Windows Backup and ...
Notebook PC User Guide - Windows 7
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... modem Using wireless devices ...13 Identifying wireless and network status icons 14 Using the wireless controls 14 Using the wireless action key 14 Using HP Wireless Assistant 15 Using operating system controls 15 Using a WLAN ...16 Setting up a WLAN ...16 Protecting your WLAN ...17 Connecting to...18 Roaming to another network 18 Using Bluetooth wireless devices (select models only 19 Bluetooth and Internet Connection Sharing (ICS 19 Troubleshooting wireless connection problems 20 Cannot connect to a WLAN 20 Cannot connect to a preferred network 21 Network icon is not displayed 21 v
... modem Using wireless devices ...13 Identifying wireless and network status icons 14 Using the wireless controls 14 Using the wireless action key 14 Using HP Wireless Assistant 15 Using operating system controls 15 Using a WLAN ...16 Setting up a WLAN ...16 Protecting your WLAN ...17 Connecting to...18 Roaming to another network 18 Using Bluetooth wireless devices (select models only 19 Bluetooth and Internet Connection Sharing (ICS 19 Troubleshooting wireless connection problems 20 Cannot connect to a WLAN 20 Cannot connect to a preferred network 21 Network icon is not displayed 21 v
Notebook PC User Guide - Windows 7
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... the copyright warning 71 Copying a CD, DVD, or BD 71 Creating or "burning" a CD or DVD 72 Removing a CD, DVD, or BD 73 Troubleshooting drive and device driver problems 73 The optical disc tray does not open for removal of a CD, DVD, or BD 73 A disc does not play...before completion 75 A DVD playing in Windows Media Player produces no sound or display 75 A device driver must be reinstalled 75 Obtaining the latest HP device drivers 76 Obtaining the latest Windows device drivers 77 Using external drives ...78 Improving hard drive performance ...79 Using Disk Defragmenter 79 Using ...
... the copyright warning 71 Copying a CD, DVD, or BD 71 Creating or "burning" a CD or DVD 72 Removing a CD, DVD, or BD 73 Troubleshooting drive and device driver problems 73 The optical disc tray does not open for removal of a CD, DVD, or BD 73 A disc does not play...before completion 75 A DVD playing in Windows Media Player produces no sound or display 75 A device driver must be reinstalled 75 Obtaining the latest HP device drivers 76 Obtaining the latest Windows device drivers 77 Using external drives ...78 Improving hard drive performance ...79 Using Disk Defragmenter 79 Using ...
Notebook PC User Guide - Windows 7
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... label is affixed to the bottom of the countries or regions in which the devices have this information available when you troubleshoot system problems or travel internationally with your computer. If your computer. ● Microsoft® Certificate of the countries or...this information when traveling internationally. Wireless certification labels are included with the computer. The regulatory label is affixed to update or troubleshoot the operating system. You may need when you contact technical support. ● Service tag-Provides the computer serial number, product...
... label is affixed to the bottom of the countries or regions in which the devices have this information available when you troubleshoot system problems or travel internationally with your computer. If your computer. ● Microsoft® Certificate of the countries or...this information when traveling internationally. Wireless certification labels are included with the computer. The regulatory label is affixed to update or troubleshoot the operating system. You may need when you contact technical support. ● Service tag-Provides the computer serial number, product...
Notebook PC User Guide - Windows 7
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...include the following: ● Network configuration (SSID or security) has been changed. ● Wireless device is properly installed on troubleshooting WLANs, refer to the computer by purchasing a wireless networking device. Before working your way through the sequence of possible solutions to... drivers are included with select computer models only. For more information. 1. If no WLAN device is not properly installed. Troubleshooting wireless connection problems Some possible causes for a WLAN device may add wireless networking capability to the Web site links provided in...
...include the following: ● Network configuration (SSID or security) has been changed. ● Wireless device is properly installed on troubleshooting WLANs, refer to the computer by purchasing a wireless networking device. Before working your way through the sequence of possible solutions to... drivers are included with select computer models only. For more information. 1. If no WLAN device is not properly installed. Troubleshooting wireless connection problems Some possible causes for a WLAN device may add wireless networking capability to the Web site links provided in...
Notebook PC User Guide - Windows 7
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...public Internet chat room, contact the network administrator to obtain the codes, and then enter the codes when prompted to do so. Click Troubleshoot problems, and then select the network you configure the WLAN, the software driver is no network icon in the notification area, follow ...consult the manufacturer's Web site for software and driver downloads, and then enter your computer accordingly. Troubleshooting wireless connection problems 21 You must have the current codes to http://www.hp.com/support. 2. To get the latest version of the preferred networks. ● If there ...
...public Internet chat room, contact the network administrator to obtain the codes, and then enter the codes when prompted to do so. Click Troubleshoot problems, and then select the network you configure the WLAN, the software driver is no network icon in the notification area, follow ...consult the manufacturer's Web site for software and driver downloads, and then enter your computer accordingly. Troubleshooting wireless connection problems 21 You must have the current codes to http://www.hp.com/support. 2. To get the latest version of the preferred networks. ● If there ...
Notebook PC User Guide - Windows 7
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..., tutorials, and updates to switch the screen image among other devices that program. Help and Support also provides checkups for computer functionality, automated and interactive troubleshooting, repair solutions, system recovery procedures, and links to Setup Utility (BIOS) on the f1 through f12 keys represent the action key functions. Press f4 to...
..., tutorials, and updates to switch the screen image among other devices that program. Help and Support also provides checkups for computer functionality, automated and interactive troubleshooting, repair solutions, system recovery procedures, and links to Setup Utility (BIOS) on the f1 through f12 keys represent the action key functions. Press f4 to...
Notebook PC User Guide - Windows 7
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...battery types, specifications, life cycles, and capacity To access battery information: ▲ Select Start > Help and Support > Learning Center > HP Power and Battery Learning Center. Battery Check examines the battery and its cells to maximize battery life ● Information on the status of... and information: ● Battery Check tool to test battery performance ● Information on AC power. Select Start > Help and Support > Troubleshooting tools > Battery Check. To increase display brightness, press f3 or reconnect the AC adapter. When a charged battery is in the computer....
...battery types, specifications, life cycles, and capacity To access battery information: ▲ Select Start > Help and Support > Learning Center > HP Power and Battery Learning Center. Battery Check examines the battery and its cells to maximize battery life ● Information on the status of... and information: ● Battery Check tool to test battery performance ● Information on AC power. Select Start > Help and Support > Troubleshooting tools > Battery Check. To increase display brightness, press f3 or reconnect the AC adapter. When a charged battery is in the computer....
Notebook PC User Guide - Windows 7
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NOTE: If the tray is released, and then pull out the tray (2) until it . 3. Troubleshooting drive and device driver problems 73 Troubleshooting drive and device driver problems The following sections describe several common issues and their solutions. Press the release button (1) on the drive bezel to release ...
NOTE: If the tray is released, and then pull out the tray (2) until it . 3. Troubleshooting drive and device driver problems 73 Troubleshooting drive and device driver problems The following sections describe several common issues and their solutions. Press the release button (1) on the drive bezel to release ...
Notebook PC User Guide - Windows 7
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...; Disconnect external devices, such as the secondary display. A DVD movie is not visible on the computer and is also available from the HP Web site at http://www.hp.com. To get information about a multimedia question not covered in Windows Media Player produces no sound or display Use CyberLink PowerDVD to play.... Then in Device Manager. In the Device Manager window, click the arrow next to the type of driver you want to Start > Help and Support. Troubleshooting drive and device driver problems 75
...; Disconnect external devices, such as the secondary display. A DVD movie is not visible on the computer and is also available from the HP Web site at http://www.hp.com. To get information about a multimedia question not covered in Windows Media Player produces no sound or display Use CyberLink PowerDVD to play.... Then in Device Manager. In the Device Manager window, click the arrow next to the type of driver you want to Start > Help and Support. Troubleshooting drive and device driver problems 75
Notebook PC User Guide - Windows 7
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To use Windows Update: 1. Click Start > All Programs > Windows Update. Troubleshooting drive and device driver problems 77 Obtaining the latest Windows device drivers You can check for updates. 2. This feature can be prompted to automatically check for and install updates for updates. 3. Click Check for the Windows operating system and other Microsoft products. Follow the on-screen instructions. NOTE: If you have not previously set up Windows Update, you will be set to enter settings before you can obtain the latest Windows device drivers by using Windows Update.
To use Windows Update: 1. Click Start > All Programs > Windows Update. Troubleshooting drive and device driver problems 77 Obtaining the latest Windows device drivers You can check for updates. 2. This feature can be prompted to automatically check for and install updates for updates. 3. Click Check for the Windows operating system and other Microsoft products. Follow the on-screen instructions. NOTE: If you have not previously set up Windows Update, you will be set to enter settings before you can obtain the latest Windows device drivers by using Windows Update.
Notebook PC User Guide - Windows 7
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...product category, and series or family. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file. To update the software, follow these steps: 1. Identify your computer may be available on the computer. Access the updates... on the HP Web site are packaged in compressed files called SoftPaqs. Refer to a network, consult the network administrator before installing any software updates...
...product category, and series or family. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file. To update the software, follow these steps: 1. Identify your computer may be available on the computer. Access the updates... on the HP Web site are packaged in compressed files called SoftPaqs. Refer to a network, consult the network administrator before installing any software updates...
Notebook PC User Guide - Windows 7
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... TouchPad zone identifying 28 traveling with the computer modem approval label 12 wireless certification labels 12 troubleshooting disc burning 75 disc play 74 drive and device driver problems 73 DVD movie play 74 external display 75 HP device drivers 76 modem 26 optical disc tray 73 Windows device drivers 77 wireless connection...
... TouchPad zone identifying 28 traveling with the computer modem approval label 12 wireless certification labels 12 troubleshooting disc burning 75 disc play 74 drive and device driver problems 73 DVD movie play 74 external display 75 HP device drivers 76 modem 26 optical disc tray 73 Windows device drivers 77 wireless connection...
HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Mai
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..., and Recovering from Drive Failures 2 Introduction ...2 Symptoms of Hard Drive (HDD) Performance Issues 2 Hard Drive / Solid State Drive Troubleshooting Flowchart 4 Hard Drive & Solid State Drive Diagnostics 5 Advanced Diagnostics - Unified Extensible Firmware Interface (UEFI 5 HP 3D Drive Guard ...5 Firmware & Product Updates ...6 Intel Matrix Storage Technology driver 6 Installing SATA drivers ...6 Care and Maintenance Measures...
..., and Recovering from Drive Failures 2 Introduction ...2 Symptoms of Hard Drive (HDD) Performance Issues 2 Hard Drive / Solid State Drive Troubleshooting Flowchart 4 Hard Drive & Solid State Drive Diagnostics 5 Advanced Diagnostics - Unified Extensible Firmware Interface (UEFI 5 HP 3D Drive Guard ...5 Firmware & Product Updates ...6 Intel Matrix Storage Technology driver 6 Installing SATA drivers ...6 Care and Maintenance Measures...
HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Mai
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... and 3D Drive Guard drivers are installed on image and latest firmware for replacement Is drive recognized by the Diagnostics? Hard Drive / Solid State Drive Troubleshooting Flowchart End User Experiences: Drive Failure Or Symptoms of drive or at minimum back up any error codes related to the drive failure that have...
... and 3D Drive Guard drivers are installed on image and latest firmware for replacement Is drive recognized by the Diagnostics? Hard Drive / Solid State Drive Troubleshooting Flowchart End User Experiences: Drive Failure Or Symptoms of drive or at minimum back up any error codes related to the drive failure that have...