Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintenance and Service Guide
Page 25
The part number helps a service technician to locate documents, drivers, and support for the computer. This number provides specific information about the product's hardware components. An alphanumeric identifier used to determine what components and parts ...
The part number helps a service technician to locate documents, drivers, and support for the computer. This number provides specific information about the product's hardware components. An alphanumeric identifier used to determine what components and parts ...
Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintenance and Service Guide
Page 49
... product. There are needed. Item Component 1 Product name 2 Serial number (s/n) 3 Part number/Product number (p/n) 4 Warranty period 5 Model description Description The name affixed to locate documents, drivers, and support for the computer. Service tag When ordering parts or requesting information, provide the computer serial number and model number located on the service...
... product. There are needed. Item Component 1 Product name 2 Serial number (s/n) 3 Part number/Product number (p/n) 4 Warranty period 5 Model description Description The name affixed to locate documents, drivers, and support for the computer. Service tag When ordering parts or requesting information, provide the computer serial number and model number located on the service...
Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintenance and Service Guide
Page 58
... part kit includes an optical drive bezel and optical drive bracket. Disconnect all external devices connected to the computer. 3. Innsert a thin tool, such as a screw driver 1, into the release access slot in Hibernation, turn the computer on, and then shut it down the computer. Disconnect the power from the computer by...
... part kit includes an optical drive bezel and optical drive bracket. Disconnect all external devices connected to the computer. 3. Innsert a thin tool, such as a screw driver 1, into the release access slot in Hibernation, turn the computer on, and then shut it down the computer. Disconnect the power from the computer by...
Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintenance and Service Guide
Page 111
...recovery partition, select Start > Computer. If you use an optional external optical drive (purchased separately) to be created per computer. HP recommends creating recovery discs immediately after setting up the computer for the first time. This feature helps you might be required, whereas ... works from a dedicated recovery partition (select models only) on a regular basis to an earlier state. ■ Recovering a program or driver (Recovery Manager software feature). The software allows the creation of only one set of system failure or instability. ■ Backing up (boot...
...recovery partition, select Start > Computer. If you use an optional external optical drive (purchased separately) to be created per computer. HP recommends creating recovery discs immediately after setting up the computer for the first time. This feature helps you might be required, whereas ... works from a dedicated recovery partition (select models only) on a regular basis to an earlier state. ■ Recovering a program or driver (Recovery Manager software feature). The software allows the creation of only one set of system failure or instability. ■ Backing up (boot...
Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintenance and Service Guide
Page 114
... Manager. Click Advanced Options. 3. Recovery Manager software allows you to create an entire drive backup as soon as System Restore and driver roll-back capabilities. If that you might not have a recovery partition. Use these features before using Recovery Manager to repair or restore...to its own built-in the Hard Disk Drives section of a recovery partition, select Start > Computer. Follow the on the screen. HP recommends using Recovery Manager. ✎ Recovery Manager recovers only software that do not have been included for recovery message appears on -screen ...
... Manager. Click Advanced Options. 3. Recovery Manager software allows you to create an entire drive backup as soon as System Restore and driver roll-back capabilities. If that you might not have a recovery partition. Use these features before using Recovery Manager to repair or restore...to its own built-in the Hard Disk Drives section of a recovery partition, select Start > Computer. Follow the on the screen. HP recommends using Recovery Manager. ✎ Recovery Manager recovers only software that do not have been included for recovery message appears on -screen ...
Notebook PC User Guide - Windows 7
Page 8
... a CD, DVD, or BD 71 Creating or "burning" a CD or DVD 72 Removing a CD, DVD, or BD 73 Troubleshooting drive and device driver problems 73 The optical disc tray does not open for removal of a CD, DVD, or BD 73 A disc does not play automatically 74 A DVD ... before completion 75 A DVD playing in Windows Media Player produces no sound or display 75 A device driver must be reinstalled 75 Obtaining the latest HP device drivers 76 Obtaining the latest Windows device drivers 77 Using external drives ...78 Improving hard drive performance ...79 Using Disk Defragmenter 79 Using Disk Cleanup ...
... a CD, DVD, or BD 71 Creating or "burning" a CD or DVD 72 Removing a CD, DVD, or BD 73 Troubleshooting drive and device driver problems 73 The optical disc tray does not open for removal of a CD, DVD, or BD 73 A disc does not play automatically 74 A DVD ... before completion 75 A DVD playing in Windows Media Player produces no sound or display 75 A device driver must be reinstalled 75 Obtaining the latest HP device drivers 76 Obtaining the latest Windows device drivers 77 Using external drives ...78 Improving hard drive performance ...79 Using Disk Defragmenter 79 Using Disk Cleanup ...
Notebook PC User Guide - Windows 7
Page 9
... Configuration menu 101 Diagnostics menu ...101 Appendix B Software updates Updating the BIOS ...103 Determining the BIOS version 103 Downloading a BIOS update 104 Updating programs and drivers ...105 Appendix C Backup and recovery Creating recovery discs ...107 Backing up your information ...108 Using Windows Backup and Restore 109 Using system restore points 110...
... Configuration menu 101 Diagnostics menu ...101 Appendix B Software updates Updating the BIOS ...103 Determining the BIOS version 103 Downloading a BIOS update 104 Updating programs and drivers ...105 Appendix C Backup and recovery Creating recovery discs ...107 Backing up your information ...108 Using Windows Backup and Restore 109 Using system restore points 110...
Notebook PC User Guide - Windows 7
Page 24
...one or more network devices are turned off all of the wireless devices simultaneously. Wired network (connected) Indicates that one or more network drivers are installed, but no wireless connections are available (or all of the wireless devices are off . Network (disconnected) Network (disabled/ ... is white, at the factory, you turn off by the wireless action key [f12] or HP Wireless Assistant). Because the wireless devices are enabled at least one or more network drivers are installed, but no network devices are connected (or all wireless devices are connected to a ...
...one or more network devices are turned off all of the wireless devices simultaneously. Wired network (connected) Indicates that one or more network drivers are installed, but no wireless connections are available (or all of the wireless devices are off . Network (disconnected) Network (disabled/ ... is white, at the factory, you turn off by the wireless action key [f12] or HP Wireless Assistant). Because the wireless devices are enabled at least one or more network drivers are installed, but no network devices are connected (or all wireless devices are connected to a ...
Notebook PC User Guide - Windows 7
Page 30
... the integrated WLAN device is properly installed on the side of your computer does not have a problem connecting to a WLAN, confirm that device drivers are included with select computer models only. Refer to the Web site links provided in Help and Support. 20 Chapter 2 Wireless, local area ...listed in this chapter to diagnose and repair a computer that does not connect to the network you have an integrated WLAN device, or the driver for more information. 1. If wireless networking is not properly installed. If no WLAN device is listed, either your computer. Use the procedures ...
... the integrated WLAN device is properly installed on the side of your computer does not have a problem connecting to a WLAN, confirm that device drivers are included with select computer models only. Refer to the Web site links provided in Help and Support. 20 Chapter 2 Wireless, local area ...listed in this chapter to diagnose and repair a computer that does not connect to the network you have an integrated WLAN device, or the driver for more information. 1. If wireless networking is not properly installed. If no WLAN device is listed, either your computer. Use the procedures ...
Notebook PC User Guide - Windows 7
Page 31
...; For a network connected to a WLAN, the network is not displayed in your personal wireless router, review the router user guide for software and driver downloads, and then enter your computer model number in their routers or access points on a secure network. Select your web browser, and then go ...of the taskbar, right-click the icon, and then click Troubleshoot problems. Windows resets your network device and attempts to reconnect to http://www.hp.com/support. 2. Network icon is not displayed If the network icon is protected by security. The SSID and network key are using was...
...; For a network connected to a WLAN, the network is not displayed in your personal wireless router, review the router user guide for software and driver downloads, and then enter your computer model number in their routers or access points on a secure network. Select your web browser, and then go ...of the taskbar, right-click the icon, and then click Troubleshoot problems. Windows resets your network device and attempts to reconnect to http://www.hp.com/support. 2. Network icon is not displayed If the network icon is protected by security. The SSID and network key are using was...
Notebook PC User Guide - Windows 7
Page 50
... connect an external microphone. ● Download music from the Internet. ● Create multimedia presentations using your desktop. 3. NOTE: A driver is securely connected to the Regulatory, Safety and Environmental Notices. You should hear sound through the speakers or through connected headphones. When the...: ● Play music using audio and images. ● Transmit sound and images with the device. Under Program Events, select any drivers required by the external device. To reduce the risk of personal injury, adjust the volume before putting on headphones, earbuds, or a ...
... connect an external microphone. ● Download music from the Internet. ● Create multimedia presentations using your desktop. 3. NOTE: A driver is securely connected to the Regulatory, Safety and Environmental Notices. You should hear sound through the speakers or through connected headphones. When the...: ● Play music using audio and images. ● Transmit sound and images with the device. Under Program Events, select any drivers required by the external device. To reduce the risk of personal injury, adjust the volume before putting on headphones, earbuds, or a ...
Notebook PC User Guide - Windows 7
Page 83
...it stops. 2. Insert the end of a paper clip (1) into the release access in the front bezel of the disc. Troubleshooting drive and device driver problems 73 Remove the disc (3) from the tray by the edges and avoid touching the flat surfaces. Close the disc tray, and then place ...in gently on the drive bezel to release the disc tray, and then gently pull out the tray (2) until it . 3. Troubleshooting drive and device driver problems The following sections describe several common issues and their solutions. Removing a CD, DVD, or BD 1. Press in a protective case. Hold the ...
...it stops. 2. Insert the end of a paper clip (1) into the release access in the front bezel of the disc. Troubleshooting drive and device driver problems 73 Remove the disc (3) from the tray by the edges and avoid touching the flat surfaces. Close the disc tray, and then place ...in gently on the drive bezel to release the disc tray, and then gently pull out the tray (2) until it . 3. Troubleshooting drive and device driver problems The following sections describe several common issues and their solutions. Removing a CD, DVD, or BD 1. Press in a protective case. Hold the ...
Notebook PC User Guide - Windows 7
Page 85
... designated as a printer, scanner, camera, or handheld device. b. To get information about a multimedia question not covered in Device Manager. A device driver must be reinstalled 1. Remove any other programs are turned on ). 4. When prompted, confirm that you are using both the computer display and an... this guide, go to make the external display primary: a. A DVD movie is also available from the HP Web site at http://www.hp.com. Troubleshooting drive and device driver problems 75 Configure the monitor settings to Start > Help and Support. A DVD playing in the System area...
... designated as a printer, scanner, camera, or handheld device. b. To get information about a multimedia question not covered in Device Manager. A device driver must be reinstalled 1. Remove any other programs are turned on ). 4. When prompted, confirm that you are using both the computer display and an... this guide, go to make the external display primary: a. A DVD movie is also available from the HP Web site at http://www.hp.com. Troubleshooting drive and device driver problems 75 Configure the monitor settings to Start > Help and Support. A DVD playing in the System area...
Notebook PC User Guide - Windows 7
Page 86
.... 6. Obtaining the latest HP device drivers 1. or - Click your hard drive. NOTE: In some locations you are once again listed. 7. After the file is complete, and then verify the operation of drivers is displayed, click an updated driver to update your drivers using the procedures in the...click Action, and then click Scan for any devices requiring drivers. Windows scans your country or region. 2. Try to http://www.hp.com/support, and then select your system for installed hardware and installs default drivers for hardware changes. Open your Internet browser, go to ...
.... 6. Obtaining the latest HP device drivers 1. or - Click your hard drive. NOTE: In some locations you are once again listed. 7. After the file is complete, and then verify the operation of drivers is displayed, click an updated driver to update your drivers using the procedures in the...click Action, and then click Scan for any devices requiring drivers. Windows scans your country or region. 2. Try to http://www.hp.com/support, and then select your system for installed hardware and installs default drivers for hardware changes. Open your Internet browser, go to ...
Notebook PC User Guide - Windows 7
Page 87
Click Check for updates. 3. Follow the on-screen instructions. Click Start > All Programs > Windows Update. Troubleshooting drive and device driver problems 77 To use Windows Update: 1. NOTE: If you have not previously set up Windows Update, you will be set to enter settings before you can check for updates. 2. Obtaining the latest Windows device drivers You can be prompted to automatically check for and install updates for the Windows operating system and other Microsoft products. This feature can obtain the latest Windows device drivers by using Windows Update.
Click Check for updates. 3. Follow the on-screen instructions. Click Start > All Programs > Windows Update. Troubleshooting drive and device driver problems 77 To use Windows Update: 1. NOTE: If you have not previously set up Windows Update, you will be set to enter settings before you can check for updates. 2. Obtaining the latest Windows device drivers You can be prompted to automatically check for and install updates for the Windows operating system and other Microsoft products. This feature can obtain the latest Windows device drivers by using Windows Update.
Notebook PC User Guide - Windows 7
Page 88
...-ROM Drive ● DVD/CD-RW Combo Drive ● DVD±RW and CD-RW Combo Drive NOTE: For more information about required software and drivers, or to learn which computer port to use, refer to a USB port on the computer or on an optional expansion product. To disconnect a powered drive...
...-ROM Drive ● DVD/CD-RW Combo Drive ● DVD±RW and CD-RW Combo Drive NOTE: For more information about required software and drivers, or to learn which computer port to use, refer to a USB port on the computer or on an optional expansion product. To disconnect a powered drive...
Notebook PC User Guide - Windows 7
Page 94
... to the computer, connect the USB cable for the device to the USB port. NOTE: The first time you connect a USB device, the "Installing device driver software" message is usually included with the device.
... to the computer, connect the USB cable for the device to the USB port. NOTE: The first time you connect a USB device, the "Installing device driver software" message is usually included with the device.
Notebook PC User Guide - Windows 7
Page 115
...-click the file to do this, click Download only to save the file to http://www.hp.com/support, and then select your computer. If prompted to install. 7. Updating programs and drivers 105 Select your computer model number in the Search box, press enter, and then follow these... steps: To use the HP Web site: 1. After the file is displayed, click an updated driver to download the driver and install it later. Updating programs and drivers To download and install software other than a BIOS update, follow the instructions provided...
...-click the file to do this, click Download only to save the file to http://www.hp.com/support, and then select your computer. If prompted to install. 7. Updating programs and drivers 105 Select your computer model number in the Search box, press enter, and then follow these... steps: To use the HP Web site: 1. After the file is displayed, click an updated driver to download the driver and install it later. Updating programs and drivers To download and install software other than a BIOS update, follow the instructions provided...
Notebook PC User Guide - Windows 7
Page 116
... your operating system and software. Tools provided by restoring the computer to an earlier state. ● Recovering a program or driver (Recovery Manager software feature). This feature helps you create recovery discs immediately after a system failure is listed in the Hard Disk... your information and restoring it in case of the window. 106 Appendix C Backup and recovery HP recommends that do not have been included for computers that you reinstall a program or driver without performing a full system recovery. ● Performing a full system recovery (Recovery Manager software...
... your operating system and software. Tools provided by restoring the computer to an earlier state. ● Recovering a program or driver (Recovery Manager software feature). This feature helps you create recovery discs immediately after a system failure is listed in the Hard Disk... your information and restoring it in case of the window. 106 Appendix C Backup and recovery HP recommends that do not have been included for computers that you reinstall a program or driver without performing a full system recovery. ● Performing a full system recovery (Recovery Manager software...
Notebook PC User Guide - Windows 7
Page 123
..., power 11 corporate WLAN connection 18 country-specific modem cable adapter 24 critical battery level 56 critical updates, software 96 CyberLink PowerDVD 39 D device drivers HP drivers 76 Windows drivers 77 Diagnostics menu 101 digital card defined 86 inserting 86 removing 87 stopping 87 digital dual array microphone, identifying 36 Digital Media Slot, identifying...
..., power 11 corporate WLAN connection 18 country-specific modem cable adapter 24 critical battery level 56 critical updates, software 96 CyberLink PowerDVD 39 D device drivers HP drivers 76 Windows drivers 77 Diagnostics menu 101 digital card defined 86 inserting 86 removing 87 stopping 87 digital dual array microphone, identifying 36 Digital Media Slot, identifying...