Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintenance and Service Guide
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...major components 3-2 Display assembly components 3-9 Plastics Kit 3-11 Mass storage devices 3-12 Miscellaneous parts 3-13 Sequential part number listing 3-14 4 Removal and replacement procedures Preliminary replacement requirements 4-1 Tools required 4-1 Service considerations 4-1 Grounding guidelines 4-2 Component replacement procedures 4-5 Service tag 4-5 Computer feet 4-6 Battery 4-7 Hard drive 4-8 Memory module 4-10 Wireless module 4-12 Optical drive 4-14 Keyboard 4-17 Top cover 4-20 Power button board 4-23 Touchpad button board 4-24 Maintenance and Service Guide iv
...major components 3-2 Display assembly components 3-9 Plastics Kit 3-11 Mass storage devices 3-12 Miscellaneous parts 3-13 Sequential part number listing 3-14 4 Removal and replacement procedures Preliminary replacement requirements 4-1 Tools required 4-1 Service considerations 4-1 Grounding guidelines 4-2 Component replacement procedures 4-5 Service tag 4-5 Computer feet 4-6 Battery 4-7 Hard drive 4-8 Memory module 4-10 Wireless module 4-12 Optical drive 4-14 Keyboard 4-17 Top cover 4-20 Power button board 4-23 Touchpad button board 4-24 Maintenance and Service Guide iv
Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintenance and Service Guide
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...Serviceability End-user replaceable parts: AC adapter X X Battery (system) X X Hard drive X X Memory module X X Optical drive X X Mini Card components X X HP G62 UMA X X X X X X X X X X X X X X X X X X X X X X X X X HP G62 Discrete X X X X X X X X X X X X X X X X X X X X X X X Maintenance and Service Guide 1-3 Supports mini versions of SD, (select models only) MMC, MS Duo with adapter, not included Ports Audio-in ) with X X TouchPad numeric keypad Supports 2-way scroll with legend X X Taps enabled as default X X Power 65-W AC adapter with localized cable...
...Serviceability End-user replaceable parts: AC adapter X X Battery (system) X X Hard drive X X Memory module X X Optical drive X X Mini Card components X X HP G62 UMA X X X X X X X X X X X X X X X X X X X X X X X X X HP G62 Discrete X X X X X X X X X X X X X X X X X X X X X X X Maintenance and Service Guide 1-3 Supports mini versions of SD, (select models only) MMC, MS Duo with adapter, not included Ports Audio-in ) with X X TouchPad numeric keypad Supports 2-way scroll with legend X X Taps enabled as default X X Power 65-W AC adapter with localized cable...
Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintenance and Service Guide
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... an optional USB device. Produces sound when connected to cool internal components and prevent overheating. External component identification Item Component 1 External monitor port 2 Vent 3 HDMI port (select models only) 4 RJ-45 (network) jack 5 USB ports (2) 6 Audio-in use. Connects an optional computer headset microphone, stereo array microphone, or monaural microphone. It is in (microphone) jack 7 Audio-out (headphone) jack 8 Digital media slot (select models only) 9 Drive light Function Connects an external VGA monitor or projector. Connects an optional video...
... an optional USB device. Produces sound when connected to cool internal components and prevent overheating. External component identification Item Component 1 External monitor port 2 Vent 3 HDMI port (select models only) 4 RJ-45 (network) jack 5 USB ports (2) 6 Audio-in use. Connects an optional computer headset microphone, stereo array microphone, or monaural microphone. It is in (microphone) jack 7 Audio-out (headphone) jack 8 Digital media slot (select models only) 9 Drive light Function Connects an external VGA monitor or projector. Connects an optional video...
Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintenance and Service Guide
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... being mishandled or stolen. 2-6 Maintenance and Service Guide Connects a modem cable. Item Component 1 Optical drive light 2 USB port 3 RJ-11 (modem) jack (select models only) 4 AC adapter light 5 Power connector 6 Security cable slot Function Flashing-The optical drive is connected to an optional USB device. Flashing white-The computer is charged. Flashing amber-The computer is in this section. External component identification Right-side components ✎ Your computer might not prevent the computer from the illustration in Sleep.
... being mishandled or stolen. 2-6 Maintenance and Service Guide Connects a modem cable. Item Component 1 Optical drive light 2 USB port 3 RJ-11 (modem) jack (select models only) 4 AC adapter light 5 Power connector 6 Security cable slot Function Flashing-The optical drive is connected to an optional USB device. Flashing white-The computer is charged. Flashing amber-The computer is in this section. External component identification Right-side components ✎ Your computer might not prevent the computer from the illustration in Sleep.
Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintenance and Service Guide
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... 595199-161 595199-001 595199-DH1 595199-131 595199-251 595199-171 595199-071 595199-BG1 595199-AB1 595199-281 595199-141 595199-031 Before removing the keyboard: 1. Maintenance and Service Guide 4-17 Remove the hard drive (see "Wireless module" on page 4-14). Disconnect all external devices connected to the computer. 3. Remove the memory module (see "Battery" on page 4-7). 5. Remove the battery ( see "Memory module" on page 4-8). 6.
... 595199-161 595199-001 595199-DH1 595199-131 595199-251 595199-171 595199-071 595199-BG1 595199-AB1 595199-281 595199-141 595199-031 Before removing the keyboard: 1. Maintenance and Service Guide 4-17 Remove the hard drive (see "Wireless module" on page 4-14). Disconnect all external devices connected to the computer. 3. Remove the memory module (see "Battery" on page 4-7). 5. Remove the battery ( see "Memory module" on page 4-8). 6.
Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintenance and Service Guide
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... to install the webcam module. 4-30 Maintenance and Service Guide To remove the Display Bezel, flex the inside edges of the bezel at the top and bottom 1, and the left and right sides 2, until the bezel disengages from the webcam module, and remove the webcam module 2. Reverse this procedure to install the display bezel. 9. The webcam module is available using spare part number 600166-001. Removal and replacement procedures 7. To replace the webcam module (select models...
... to install the webcam module. 4-30 Maintenance and Service Guide To remove the Display Bezel, flex the inside edges of the bezel at the top and bottom 1, and the left and right sides 2, until the bezel disengages from the webcam module, and remove the webcam module 2. Reverse this procedure to install the display bezel. 9. The webcam module is available using spare part number 600166-001. Removal and replacement procedures 7. To replace the webcam module (select models...
Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintenance and Service Guide
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... install the display panel brackets. 17. Removal and replacement procedures 15. The display panel brackets are available using spare part number 595196-001. Lift up on the silver transceiver 1 and release the adhesive material from the display panel. Remove the display panel brackets 2 from the display cover 2. 18. To replace the display panel brackets, remove the two Phillips PM2.0×3.0 screws 1 that secure each bracket to install the display wireless antenna transceivers. 4-32 Maintenance and Service Guide...
... install the display panel brackets. 17. Removal and replacement procedures 15. The display panel brackets are available using spare part number 595196-001. Lift up on the silver transceiver 1 and release the adhesive material from the display panel. Remove the display panel brackets 2 from the display cover 2. 18. To replace the display panel brackets, remove the two Phillips PM2.0×3.0 screws 1 that secure each bracket to install the display wireless antenna transceivers. 4-32 Maintenance and Service Guide...
Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintenance and Service Guide
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... Service Guide 4-33 Remove the optical drive (see "Wireless module" on page 4-7). 5. Remove the display assembly (see "Battery" on page 4-12). 8. Disconnect all external devices connected to install a USB board. If you are unsure whether the computer is available with the cable kit using spare part number 595201-001 Reverse this procedure to the computer. 3. Remove the battery (see "Display assembly" on , and then shut it from the computer. 4. USB board Removal and replacement procedures Description USB board...
... Service Guide 4-33 Remove the optical drive (see "Wireless module" on page 4-7). 5. Remove the display assembly (see "Battery" on page 4-12). 8. Disconnect all external devices connected to install a USB board. If you are unsure whether the computer is available with the cable kit using spare part number 595201-001 Reverse this procedure to the computer. 3. Remove the battery (see "Display assembly" on , and then shut it from the computer. 4. USB board Removal and replacement procedures Description USB board...
Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintenance and Service Guide
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... audio 1-2 cable lock 1-3 chipset 1-1 Ethernet 1-2 external media cards 1-3 graphics 1-1 hard drives 1-2 keyboard 1-3 memory module 1-1 microphone 1-2 modem module 1-2 operating system 1-3 optical drives 1-2 panel 1-1 ports 1-3 power requirements 1-3 product name 1-1 serviceability 1-3 TouchPad 2-1 video 2-5 webcam 1-2 wireless module 1-2 product name 1-1 R recovery methods f11 recovery 8-4 recovery discs 8-4 Recovery Manager 8-4 Maintenance and Service Guide Index recovery partition 8-4 removal/replacement preliminaries 4-1 procedures 4-5 restore points 8-3 restoring factory settings...
... audio 1-2 cable lock 1-3 chipset 1-1 Ethernet 1-2 external media cards 1-3 graphics 1-1 hard drives 1-2 keyboard 1-3 memory module 1-1 microphone 1-2 modem module 1-2 operating system 1-3 optical drives 1-2 panel 1-1 ports 1-3 power requirements 1-3 product name 1-1 serviceability 1-3 TouchPad 2-1 video 2-5 webcam 1-2 wireless module 1-2 product name 1-1 R recovery methods f11 recovery 8-4 recovery discs 8-4 Recovery Manager 8-4 Maintenance and Service Guide Index recovery partition 8-4 removal/replacement preliminaries 4-1 procedures 4-5 restore points 8-3 restoring factory settings...
Notebook PC User Guide - Windows 7
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... completion 75 A DVD playing in Windows Media Player produces no sound or display 75 A device driver must be reinstalled 75 Obtaining the latest HP device drivers 76 Obtaining the latest Windows device drivers 77 Using external drives ...78 Improving hard drive performance ...79 Using Disk Defragmenter 79 Using Disk Cleanup ...79 Replacing the hard drive ...80 7 External devices and external media cards Using a USB device ...84 Connecting a USB device 84 Removing a USB device ...85 Using Digital Media Slot cards ...86 Inserting a digital card ...86 Removing a digital card ...87 viii
... completion 75 A DVD playing in Windows Media Player produces no sound or display 75 A device driver must be reinstalled 75 Obtaining the latest HP device drivers 76 Obtaining the latest Windows device drivers 77 Using external drives ...78 Improving hard drive performance ...79 Using Disk Defragmenter 79 Using Disk Cleanup ...79 Replacing the hard drive ...80 7 External devices and external media cards Using a USB device ...84 Connecting a USB device 84 Removing a USB device ...85 Using Digital Media Slot cards ...86 Inserting a digital card ...86 Removing a digital card ...87 viii
Notebook PC User Guide - Windows 7
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...) ● MultiMediaCard (MMC) ● Secure Digital (SD) Memory Card ● xD-Picture Card (XD) On: The hard drive is normal for the internal fan to optional powered stereo speakers, headphones, earbuds, a headset, or television audio. Connects an optional USB device. Connects a network cable. Component Description (1) External monitor port (labeled on and off during routine operation. (3) HDMI port (select models only) (4) RJ-45 (network) jack (5) USB ports (6) Audio-in (microphone) jack Connects an optional video or audio device, such as a highdefinition television, or any...
...) ● MultiMediaCard (MMC) ● Secure Digital (SD) Memory Card ● xD-Picture Card (XD) On: The hard drive is normal for the internal fan to optional powered stereo speakers, headphones, earbuds, a headset, or television audio. Connects an optional USB device. Connects a network cable. Component Description (1) External monitor port (labeled on and off during routine operation. (3) HDMI port (select models only) (4) RJ-45 (network) jack (5) USB ports (6) Audio-in (microphone) jack Connects an optional video or audio device, such as a highdefinition television, or any...
Notebook PC User Guide - Windows 7
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... disabled. ● Wireless device or router hardware has failed. ● Wireless device encountered interference from the Network adapters list. The listing for more information on troubleshooting WLANs, refer to the Web site links provided in this chapter to diagnose and repair a computer that the integrated WLAN device is not properly installed. Troubleshooting wireless connection problems Some possible causes for wireless connection problems include the following: ● Network configuration (SSID or security) has been changed...
... disabled. ● Wireless device or router hardware has failed. ● Wireless device encountered interference from the Network adapters list. The listing for more information on troubleshooting WLANs, refer to the Web site links provided in this chapter to diagnose and repair a computer that the integrated WLAN device is not properly installed. Troubleshooting wireless connection problems Some possible causes for wireless connection problems include the following: ● Network configuration (SSID or security) has been changed...
Notebook PC User Guide - Windows 7
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... is displayed, click an updated driver to http://www.hp.com/support, and then select your system for installed hardware and installs default drivers for any devices requiring drivers. Try to save all open a window containing additional information. 6. Proceed to install. 7. If prompted to do this, click Download only to use your specific product from the models listed. 4. Click the option for hardware changes. NOTE: In some locations you want a specific SoftPaq, enter the SoftPaq number in...
... is displayed, click an updated driver to http://www.hp.com/support, and then select your system for installed hardware and installs default drivers for any devices requiring drivers. Try to save all open a window containing additional information. 6. Proceed to install. 7. If prompted to do this, click Download only to use your specific product from the models listed. 4. Click the option for hardware changes. NOTE: In some locations you want a specific SoftPaq, enter the SoftPaq number in...
Notebook PC User Guide - Windows 7
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...) LAN Power Saving (select models only) Card Reader/1394 Power Saving (select models only) Fan Always On Action Key Mode Boot Options To do this Change the language of 5 seconds each (0, 5, 10, 15, 20). ● CD-ROM Boot―Enable/disable boot from CD-ROM. ● Floppy Boot―Enable/disable boot from diskette. ● Internal Network Adapter Boot―Enable/disable boot from the internal network adapter. ● Boot Order―Set the boot order for: ◦ Notebook Hard Drive ◦ Internal CD/DVD ROM Drive ◦ USB Diskette on Key/USB Hard Disk ◦ USB CD/DVD ROM...
...) LAN Power Saving (select models only) Card Reader/1394 Power Saving (select models only) Fan Always On Action Key Mode Boot Options To do this Change the language of 5 seconds each (0, 5, 10, 15, 20). ● CD-ROM Boot―Enable/disable boot from CD-ROM. ● Floppy Boot―Enable/disable boot from diskette. ● Internal Network Adapter Boot―Enable/disable boot from the internal network adapter. ● Boot Order―Set the boot order for: ◦ Notebook Hard Drive ◦ Internal CD/DVD ROM Drive ◦ USB Diskette on Key/USB Hard Disk ◦ USB CD/DVD ROM...
Notebook PC User Guide - Windows 7
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... be prompted for your computer model, product category, and series or family. NOTE: Windows includes the User Account Control feature to improve the security of the software provided with the hardware devices, and provides for data transfer among hardware devices, including the time and date. Most software and BIOS updates on the system ROM. Prepare for tasks such as installing software, running utilities, or changing Windows settings. Install the updates. 102 Appendix B Software updates
... be prompted for your computer model, product category, and series or family. NOTE: Windows includes the User Account Control feature to improve the security of the software provided with the hardware devices, and provides for data transfer among hardware devices, including the time and date. Most software and BIOS updates on the system ROM. Prepare for tasks such as installing software, running utilities, or changing Windows settings. Install the updates. 102 Appendix B Software updates
Notebook PC User Guide - Windows 7
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... insert, remove, connect, or disconnect any software updates, especially system BIOS updates. Make a note of the path to download. 3. Using the hard drive path you recorded earlier, open the folder on the screen reports a successful installation, you are ready to a network, consult the network administrator before installing any device, cable, or cord. Complete the installation by following the instructions on the screen after the download is complete. To download a BIOS update: 1. Follow the instructions on the screen to...
... insert, remove, connect, or disconnect any software updates, especially system BIOS updates. Make a note of the path to download. 3. Using the hard drive path you recorded earlier, open the folder on the screen reports a successful installation, you are ready to a network, consult the network administrator before installing any device, cable, or cord. Complete the installation by following the instructions on the screen after the download is complete. To download a BIOS update: 1. Follow the instructions on the screen to...
Notebook PC User Guide - Windows 7
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... to install. 7. Click the option for software and driver downloads, enter your specific product from the models listed. 4. Click your computer model number in the Search box, press enter, and then follow these steps: To use the HP Web site: 1. Updating programs and drivers To download and install software other than a BIOS update, follow the instructions provided. or - When the list of drivers is complete, and then verify the operation of the device. Click Install now to open a window...
... to install. 7. Click the option for software and driver downloads, enter your specific product from the models listed. 4. Click your computer model number in the Search box, press enter, and then follow these steps: To use the HP Web site: 1. Updating programs and drivers To download and install software other than a BIOS update, follow the instructions provided. or - When the list of drivers is complete, and then verify the operation of the device. Click Install now to open a window...
Notebook PC User Guide - Windows 7
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... Bluetooth label 12 boot options 101 112 Index boot order 101 button sound 101 buttons power 4 TouchPad 2 TouchPad off indicator 28 TouchPad right/left 28 C cables LAN 27 modem 23 security 96 USB 84 calibrating battery 57 caps lock light, identifying 3 Card Reader Power Saving 101 CD burning 72 copying 71 playing 68 removing 73 CD drive 78 Certificate of Authenticity label 12 changing the language of Setup Utility 98 charging batteries 55, 57 checking audio functions 40 compartments memory module 8 components additional hardware...
... Bluetooth label 12 boot options 101 112 Index boot order 101 button sound 101 buttons power 4 TouchPad 2 TouchPad off indicator 28 TouchPad right/left 28 C cables LAN 27 modem 23 security 96 USB 84 calibrating battery 57 caps lock light, identifying 3 Card Reader Power Saving 101 CD burning 72 copying 71 playing 68 removing 73 CD drive 78 Certificate of Authenticity label 12 changing the language of Setup Utility 98 charging batteries 55, 57 checking audio functions 40 compartments memory module 8 components additional hardware...
Notebook PC User Guide - Windows 7
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...-on password 94 entering an administrator password 93 esc key, identifying 5 exiting Setup Utility 100 external audio devices, connecting 40 external drive 78 external monitor port, identifying 7 F f11 111 fan always on 101 firewall 17 firewall software 95 fn key, identifying 5 full system recovery 106 G graphics modes, switching 62 H hard drive installing 82 removing 80 replacing 80 hard drive bay, identifying 8 hard drive self test 101 HDMI connecting 42 HDMI port 42 HDMI port, identifying 7 headphone (audio-out) jack 36 headphones 36 Hibernation exiting 47 initiated during critical battery...
...-on password 94 entering an administrator password 93 esc key, identifying 5 exiting Setup Utility 100 external audio devices, connecting 40 external drive 78 external monitor port, identifying 7 F f11 111 fan always on 101 firewall 17 firewall software 95 fn key, identifying 5 full system recovery 106 G graphics modes, switching 62 H hard drive installing 82 removing 80 replacing 80 hard drive bay, identifying 8 hard drive self test 101 HDMI connecting 42 HDMI port 42 HDMI port, identifying 7 headphone (audio-out) jack 36 headphones 36 Hibernation exiting 47 initiated during critical battery...
Notebook PC User Guide - Windows 7
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... driver problems 73 DVD movie play 74 external display 75 HP device drivers 76 modem 26 optical disc tray 73 Windows device drivers 77 wireless connection problems 20 turning off the computer 63 U unresponsive system 63 USB cable, connecting 84 USB devices connecting 84 description 84 removing 85 USB hubs 84 USB port, identifying 6, 7 USB ports, identifying 84 using Setup Utility 98 using system restore 110 V vents, identifying 7, 8 video, using 41 Virtualization Technology 101 volume down action key 36 volume mute action key 36 volume up action key 36 volume, adjusting 37 W webcam adjusting...
... driver problems 73 DVD movie play 74 external display 75 HP device drivers 76 modem 26 optical disc tray 73 Windows device drivers 77 wireless connection problems 20 turning off the computer 63 U unresponsive system 63 USB cable, connecting 84 USB devices connecting 84 description 84 removing 85 USB hubs 84 USB port, identifying 6, 7 USB ports, identifying 84 using Setup Utility 98 using system restore 110 V vents, identifying 7, 8 video, using 41 Virtualization Technology 101 volume down action key 36 volume mute action key 36 volume up action key 36 volume, adjusting 37 W webcam adjusting...