Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintenance and Service Guide
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...major components 3-2 Display assembly components 3-9 Plastics Kit 3-11 Mass storage devices 3-12 Miscellaneous parts 3-13 Sequential part number listing 3-14 4 Removal and replacement procedures Preliminary replacement requirements 4-1 Tools required 4-1 Service considerations 4-1 Grounding guidelines 4-2 Component replacement procedures 4-5 Service tag 4-5 Computer feet 4-6 Battery 4-7 Hard drive 4-8 Memory module 4-10 Wireless module 4-12 Optical drive 4-14 Keyboard 4-17 Top cover 4-20 Power button board 4-23 Touchpad button board 4-24 Maintenance and Service Guide iv
...major components 3-2 Display assembly components 3-9 Plastics Kit 3-11 Mass storage devices 3-12 Miscellaneous parts 3-13 Sequential part number listing 3-14 4 Removal and replacement procedures Preliminary replacement requirements 4-1 Tools required 4-1 Service considerations 4-1 Grounding guidelines 4-2 Component replacement procedures 4-5 Service tag 4-5 Computer feet 4-6 Battery 4-7 Hard drive 4-8 Memory module 4-10 Wireless module 4-12 Optical drive 4-14 Keyboard 4-17 Top cover 4-20 Power button board 4-23 Touchpad button board 4-24 Maintenance and Service Guide iv
Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintenance and Service Guide
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...-bit X X FreeDOS X X Serviceability End-user replaceable parts: AC adapter X X Battery (system) X X Hard drive X X Memory module X X Optical drive X X Mini Card components X X HP G62 UMA X X X X X X X X X X X X X X X X X X X X X X X X X HP G62 Discrete X X X X X X X X X X X X X X X X X X X X X X X Maintenance and Service Guide 1-3 one is an eSATA/USB port) X X VGA (Dsub 15-pin) supporting 1600 × 1200 external resolution at 75 Hz X X Multi-pin AC power X X Keyboard and Full-size keyboard, 39.62-cm (15.6-in (stereo microphone) X X Audio-out (stereo...
...-bit X X FreeDOS X X Serviceability End-user replaceable parts: AC adapter X X Battery (system) X X Hard drive X X Memory module X X Optical drive X X Mini Card components X X HP G62 UMA X X X X X X X X X X X X X X X X X X X X X X X X X HP G62 Discrete X X X X X X X X X X X X X X X X X X X X X X X Maintenance and Service Guide 1-3 one is an eSATA/USB port) X X VGA (Dsub 15-pin) supporting 1600 × 1200 external resolution at 75 Hz X X Multi-pin AC power X X Keyboard and Full-size keyboard, 39.62-cm (15.6-in (stereo microphone) X X Audio-out (stereo...
Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintenance and Service Guide
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... a USB port at this section. Connects a network cable. It is in (microphone) jack 7 Audio-out (headphone) jack 8 Digital media slot (select models only) 9 Drive light Function Connects an external VGA monitor or projector. Connects an optional computer headset microphone, stereo array microphone, or monaural microphone. Enables airflow to cool internal components. ✎ The computer fan starts up automatically to optional powered stereo speakers, headphones, earbuds, a headset, or television audio. Connects an optional USB device. Maintenance and Service Guide 2-5
... a USB port at this section. Connects a network cable. It is in (microphone) jack 7 Audio-out (headphone) jack 8 Digital media slot (select models only) 9 Drive light Function Connects an external VGA monitor or projector. Connects an optional computer headset microphone, stereo array microphone, or monaural microphone. Enables airflow to cool internal components. ✎ The computer fan starts up automatically to optional powered stereo speakers, headphones, earbuds, a headset, or television audio. Connects an optional USB device. Maintenance and Service Guide 2-5
Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintenance and Service Guide
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... might look slightly different from being accessed. Item Component 1 Optical drive light 2 USB port 3 RJ-11 (modem) jack (select models only) 4 AC adapter light 5 Power connector 6 Security cable slot Function Flashing-The optical drive is not connected to an optional USB device. Off-The computer is being mishandled or stolen. 2-6 Maintenance and Service Guide Connects a modem cable. Connects to external power. Flashing amber-The computer is in this section. Flashing white-The computer is charged. External component identification Right-side components...
... might look slightly different from being accessed. Item Component 1 Optical drive light 2 USB port 3 RJ-11 (modem) jack (select models only) 4 AC adapter light 5 Power connector 6 Security cable slot Function Flashing-The optical drive is not connected to an optional USB device. Off-The computer is being mishandled or stolen. 2-6 Maintenance and Service Guide Connects a modem cable. Connects to external power. Flashing amber-The computer is in this section. Flashing white-The computer is charged. External component identification Right-side components...
Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintenance and Service Guide
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...). 8. Remove the wireless module (see "Battery" on page 4-7). 5. Disconnect the power from the computer by first disconnecting the power cord from the AC outlet and then disconnecting the AC adapter from the computer. 4. Remove the memory module (see "Optical drive" on page 4-14). Remove the optical drive (see "Memory module" on page 4-10). 7. Maintenance and Service Guide 4-17 Remove the hard drive (see "Hard drive" on page 4-8). 6. Shut down through the operating system. 2. Keyboard Removal and replacement...
...). 8. Remove the wireless module (see "Battery" on page 4-7). 5. Disconnect the power from the computer by first disconnecting the power cord from the AC outlet and then disconnecting the AC adapter from the computer. 4. Remove the memory module (see "Optical drive" on page 4-14). Remove the optical drive (see "Memory module" on page 4-10). 7. Maintenance and Service Guide 4-17 Remove the hard drive (see "Hard drive" on page 4-8). 6. Shut down through the operating system. 2. Keyboard Removal and replacement...
Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintenance and Service Guide
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To replace the webcam module (select models only), lift the webcam module as the webcam module cable allows. 10. Reverse this procedure to install the webcam module. 4-30 Maintenance and Service Guide The webcam module is available using spare part number 600166-001. Disconnect the webcam module cable 1 from the display enclosure as far from the webcam module, and remove the webcam module 2. Remove the display bezel 3. Reverse this procedure to install the display bezel. 9. Removal and replacement procedures 7. To remove the Display Bezel, flex the inside edges...
To replace the webcam module (select models only), lift the webcam module as the webcam module cable allows. 10. Reverse this procedure to install the webcam module. 4-30 Maintenance and Service Guide The webcam module is available using spare part number 600166-001. Disconnect the webcam module cable 1 from the display enclosure as far from the webcam module, and remove the webcam module 2. Remove the display bezel 3. Reverse this procedure to install the display bezel. 9. Removal and replacement procedures 7. To remove the Display Bezel, flex the inside edges...
Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintenance and Service Guide
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Removal and replacement procedures 15. Remove the display panel brackets 2 from the display cover 2. 18. Reverse this procedure to install the display panel brackets. 17. The wireless antenna transceivers with cable is available with the LCD cable kit using spare part number 595195-001. The display panel brackets are available using spare part number 595196-001. Reverse this procedure to install the display wireless antenna transceivers. 4-32 Maintenance and Service Guide To replace the display panel brackets, remove the two Phillips PM2.0×...
Removal and replacement procedures 15. Remove the display panel brackets 2 from the display cover 2. 18. Reverse this procedure to install the display panel brackets. 17. The wireless antenna transceivers with cable is available with the LCD cable kit using spare part number 595195-001. The display panel brackets are available using spare part number 595196-001. Reverse this procedure to install the display wireless antenna transceivers. 4-32 Maintenance and Service Guide To replace the display panel brackets, remove the two Phillips PM2.0×...
Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintenance and Service Guide
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...). 7. Disconnect all external devices connected to install a USB board. Remove the keyboard (see "Display assembly" on page 4-7). 5. The USB cable is off or in Hibernation, turn the computer on page 4-14). 9. Remove the memory module (see "Hard drive" on page 4-8). 6. Maintenance and Service Guide 4-33 Remove the hard drive (see "Memory module" on page 4-17). 10. Disconnect the USB board cable 1 from the system board. 3. USB board Removal and replacement procedures Description USB board Spare part number 595205-001 Before removing the USB board: 1. Remove the Phillips PM2...
...). 7. Disconnect all external devices connected to install a USB board. Remove the keyboard (see "Display assembly" on page 4-7). 5. The USB cable is off or in Hibernation, turn the computer on page 4-14). 9. Remove the memory module (see "Hard drive" on page 4-8). 6. Maintenance and Service Guide 4-33 Remove the hard drive (see "Memory module" on page 4-17). 10. Disconnect the USB board cable 1 from the system board. 3. USB board Removal and replacement procedures Description USB board Spare part number 595205-001 Before removing the USB board: 1. Remove the Phillips PM2...
Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintenance and Service Guide
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... audio 1-2 cable lock 1-3 chipset 1-1 Ethernet 1-2 external media cards 1-3 graphics 1-1 hard drives 1-2 keyboard 1-3 memory module 1-1 microphone 1-2 modem module 1-2 operating system 1-3 optical drives 1-2 panel 1-1 ports 1-3 power requirements 1-3 product name 1-1 serviceability 1-3 TouchPad 2-1 video 2-5 webcam 1-2 wireless module 1-2 product name 1-1 R recovery methods f11 recovery 8-4 recovery discs 8-4 Recovery Manager 8-4 Maintenance and Service Guide Index recovery partition 8-4 removal/replacement preliminaries 4-1 procedures 4-5 restore points 8-3 restoring factory settings...
... audio 1-2 cable lock 1-3 chipset 1-1 Ethernet 1-2 external media cards 1-3 graphics 1-1 hard drives 1-2 keyboard 1-3 memory module 1-1 microphone 1-2 modem module 1-2 operating system 1-3 optical drives 1-2 panel 1-1 ports 1-3 power requirements 1-3 product name 1-1 serviceability 1-3 TouchPad 2-1 video 2-5 webcam 1-2 wireless module 1-2 product name 1-1 R recovery methods f11 recovery 8-4 recovery discs 8-4 Recovery Manager 8-4 Maintenance and Service Guide Index recovery partition 8-4 removal/replacement preliminaries 4-1 procedures 4-5 restore points 8-3 restoring factory settings...
Notebook PC User Guide - Windows 7
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... completion 75 A DVD playing in Windows Media Player produces no sound or display 75 A device driver must be reinstalled 75 Obtaining the latest HP device drivers 76 Obtaining the latest Windows device drivers 77 Using external drives ...78 Improving hard drive performance ...79 Using Disk Defragmenter 79 Using Disk Cleanup ...79 Replacing the hard drive ...80 7 External devices and external media cards Using a USB device ...84 Connecting a USB device 84 Removing a USB device ...85 Using Digital Media Slot cards ...86 Inserting a digital card ...86 Removing a digital card ...87 viii
... completion 75 A DVD playing in Windows Media Player produces no sound or display 75 A device driver must be reinstalled 75 Obtaining the latest HP device drivers 76 Obtaining the latest Windows device drivers 77 Using external drives ...78 Improving hard drive performance ...79 Using Disk Defragmenter 79 Using Disk Cleanup ...79 Replacing the hard drive ...80 7 External devices and external media cards Using a USB device ...84 Connecting a USB device 84 Removing a USB device ...85 Using Digital Media Slot cards ...86 Inserting a digital card ...86 Removing a digital card ...87 viii
Notebook PC User Guide - Windows 7
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... routine operation. (3) HDMI port (select models only) (4) RJ-45 (network) jack (5) USB ports (6) Audio-in this section. only) (2) Vent Enables airflow to cycle on select models Connects an external VGA monitor or projector. Connects a network cable. Supports the following optional digital card formats: ● Memory Stick (MS) ● Memory Stick Pro (MSP) ● MultiMediaCard (MMC) ● Secure Digital (SD) Memory Card ● xD-Picture Card (XD) On: The hard drive is normal for the internal fan to cool internal components. Connects an optional USB device. Left...
... routine operation. (3) HDMI port (select models only) (4) RJ-45 (network) jack (5) USB ports (6) Audio-in this section. only) (2) Vent Enables airflow to cycle on select models Connects an external VGA monitor or projector. Connects a network cable. Supports the following optional digital card formats: ● Memory Stick (MS) ● Memory Stick Pro (MSP) ● MultiMediaCard (MMC) ● Secure Digital (SD) Memory Card ● xD-Picture Card (XD) On: The hard drive is normal for the internal fan to cool internal components. Connects an optional USB device. Left...
Notebook PC User Guide - Windows 7
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... been changed. ● Wireless device is not properly installed. Click the arrow next to Network adapters to your network connection problem, be prompted for your computer. For more information. 1. The listing for the WLAN device is not installed correctly or has been disabled. ● Wireless device or router hardware has failed. ● Wireless device encountered interference from the Network adapters list. Select Start > Control Panel > System and Security. 2. Troubleshooting wireless connection problems Some possible causes for all adapters. 4. Before working...
... been changed. ● Wireless device is not properly installed. Click the arrow next to Network adapters to your network connection problem, be prompted for your computer. For more information. 1. The listing for the WLAN device is not installed correctly or has been disabled. ● Wireless device or router hardware has failed. ● Wireless device encountered interference from the Network adapters list. Select Start > Control Panel > System and Security. 2. Troubleshooting wireless connection problems Some possible causes for all adapters. 4. Before working...
Notebook PC User Guide - Windows 7
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... correct the problem, you want a specific SoftPaq, enter the SoftPaq number in the Search box, press enter, and follow the instructions provided. Click your hard drive. If prompted to http://www.hp.com/support, and then select your country or region. 2. Open your Internet browser, go to do this, click Download only to your device. If you may be able to install. 7. Click the Windows 7 operating system...
... correct the problem, you want a specific SoftPaq, enter the SoftPaq number in the Search box, press enter, and follow the instructions provided. Click your hard drive. If prompted to http://www.hp.com/support, and then select your country or region. 2. Open your Internet browser, go to do this, click Download only to your device. If you may be able to install. 7. Click the Windows 7 operating system...
Notebook PC User Guide - Windows 7
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...; Internal Network Adapter Boot―Enable/disable boot from the internal network adapter. ● Boot Order―Set the boot order for the f10 and f12 functions of Setup Utility in DC mode. Enabled/disable Fan Always On. Set the following boot options: ● POST Hotkey Delay (sec.)―Set the delay for : ◦ Notebook Hard Drive ◦ Internal CD/DVD ROM Drive ◦ USB Diskette on the system memory. Enable/disable LAN Power Saving. Run a diagnostic test on Key/USB Hard Disk ◦ USB CD/DVD ROM Drive ◦ USB Floppy ◦ Network Adapter Diagnostics menu...
...; Internal Network Adapter Boot―Enable/disable boot from the internal network adapter. ● Boot Order―Set the boot order for the f10 and f12 functions of Setup Utility in DC mode. Enabled/disable Fan Always On. Set the following boot options: ● POST Hotkey Delay (sec.)―Set the delay for : ◦ Notebook Hard Drive ◦ Internal CD/DVD ROM Drive ◦ USB Diskette on the system memory. Enable/disable LAN Power Saving. Run a diagnostic test on Key/USB Hard Disk ◦ USB CD/DVD ROM Drive ◦ USB Floppy ◦ Network Adapter Diagnostics menu...
Notebook PC User Guide - Windows 7
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... permission or password for data transfer among hardware devices, including the time and date. NOTE: The computer system BIOS is connected to improve the security of the software provided with the hardware devices, and provides for tasks such as installing software, running utilities, or changing Windows settings. NOTE: Windows includes the User Account Control feature to a network, consult the network administrator before installing any software updates, especially system BIOS updates. The BIOS initializes the operating system...
... permission or password for data transfer among hardware devices, including the time and date. NOTE: The computer system BIOS is connected to improve the security of the software provided with the hardware devices, and provides for tasks such as installing software, running utilities, or changing Windows settings. NOTE: Windows includes the User Account Control feature to a network, consult the network administrator before installing any software updates, especially system BIOS updates. The BIOS initializes the operating system...
Notebook PC User Guide - Windows 7
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... your hard drive where the BIOS update will need this path when you connect your computer to a network, consult the network administrator before installing any device, cable, or cord. Make a note of the date, name, or other identifier. Using the hard drive path you recorded earlier, open the folder on the screen to download your computer: Select Start > Help and Support > Maintain > Software Updates. 2. Do not insert, remove, connect, or disconnect any software updates, especially system BIOS updates...
... your hard drive where the BIOS update will need this path when you connect your computer to a network, consult the network administrator before installing any device, cable, or cord. Make a note of the date, name, or other identifier. Using the hard drive path you recorded earlier, open the folder on the screen to download your computer: Select Start > Help and Support > Maintain > Software Updates. 2. Do not insert, remove, connect, or disconnect any software updates, especially system BIOS updates...
Notebook PC User Guide - Windows 7
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... to install the updated driver. When the list of the device. Updating programs and drivers To download and install software other than a BIOS update, follow the instructions provided. Open your computer model number in the Search box, press enter, and then follow these steps: To use the HP Web site: 1. If you may be able to install. 7. Click Install now to http://www.hp.com/support, and then select your specific product from the models listed...
... to install the updated driver. When the list of the device. Updating programs and drivers To download and install software other than a BIOS update, follow the instructions provided. Open your computer model number in the Search box, press enter, and then follow these steps: To use the HP Web site: 1. If you may be able to install. 7. Click Install now to http://www.hp.com/support, and then select your specific product from the models listed...
Notebook PC User Guide - Windows 7
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... Bluetooth label 12 boot options 101 112 Index boot order 101 button sound 101 buttons power 4 TouchPad 2 TouchPad off indicator 28 TouchPad right/left 28 C cables LAN 27 modem 23 security 96 USB 84 calibrating battery 57 caps lock light, identifying 3 Card Reader Power Saving 101 CD burning 72 copying 71 playing 68 removing 73 CD drive 78 Certificate of Authenticity label 12 changing the language of Setup Utility 98 charging batteries 55, 57 checking audio functions 40 compartments memory module 8 components additional hardware...
... Bluetooth label 12 boot options 101 112 Index boot order 101 button sound 101 buttons power 4 TouchPad 2 TouchPad off indicator 28 TouchPad right/left 28 C cables LAN 27 modem 23 security 96 USB 84 calibrating battery 57 caps lock light, identifying 3 Card Reader Power Saving 101 CD burning 72 copying 71 playing 68 removing 73 CD drive 78 Certificate of Authenticity label 12 changing the language of Setup Utility 98 charging batteries 55, 57 checking audio functions 40 compartments memory module 8 components additional hardware...
Notebook PC User Guide - Windows 7
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...-on password 94 entering an administrator password 93 esc key, identifying 5 exiting Setup Utility 100 external audio devices, connecting 40 external drive 78 external monitor port, identifying 7 F f11 111 fan always on 101 firewall 17 firewall software 95 fn key, identifying 5 full system recovery 106 G graphics modes, switching 62 H hard drive installing 82 removing 80 replacing 80 hard drive bay, identifying 8 hard drive self test 101 HDMI connecting 42 HDMI port 42 HDMI port, identifying 7 headphone (audio-out) jack 36 headphones 36 Hibernation exiting 47 initiated during critical battery...
...-on password 94 entering an administrator password 93 esc key, identifying 5 exiting Setup Utility 100 external audio devices, connecting 40 external drive 78 external monitor port, identifying 7 F f11 111 fan always on 101 firewall 17 firewall software 95 fn key, identifying 5 full system recovery 106 G graphics modes, switching 62 H hard drive installing 82 removing 80 replacing 80 hard drive bay, identifying 8 hard drive self test 101 HDMI connecting 42 HDMI port 42 HDMI port, identifying 7 headphone (audio-out) jack 36 headphones 36 Hibernation exiting 47 initiated during critical battery...
Notebook PC User Guide - Windows 7
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... driver problems 73 DVD movie play 74 external display 75 HP device drivers 76 modem 26 optical disc tray 73 Windows device drivers 77 wireless connection problems 20 turning off the computer 63 U unresponsive system 63 USB cable, connecting 84 USB devices connecting 84 description 84 removing 85 USB hubs 84 USB port, identifying 6, 7 USB ports, identifying 84 using Setup Utility 98 using system restore 110 V vents, identifying 7, 8 video, using 41 Virtualization Technology 101 volume down action key 36 volume mute action key 36 volume up action key 36 volume, adjusting 37 W webcam adjusting...
... driver problems 73 DVD movie play 74 external display 75 HP device drivers 76 modem 26 optical disc tray 73 Windows device drivers 77 wireless connection problems 20 turning off the computer 63 U unresponsive system 63 USB cable, connecting 84 USB devices connecting 84 description 84 removing 85 USB hubs 84 USB port, identifying 6, 7 USB ports, identifying 84 using Setup Utility 98 using system restore 110 V vents, identifying 7, 8 video, using 41 Virtualization Technology 101 volume down action key 36 volume mute action key 36 volume up action key 36 volume, adjusting 37 W webcam adjusting...