Maintenance and Service Guide
Page 8
Hard drive cover ...32 Hard drive/SSD drive ...33 mSATA drive ...35 RTC battery ...37 Service cover ...38 Memory module ...39 WWAN module ...41 WLAN module ...43 Keyboard ...45 6 Removal and replacement procedures for Authorized Service Provider parts 49 Component replacement procedures ...49 Display ...
Hard drive cover ...32 Hard drive/SSD drive ...33 mSATA drive ...35 RTC battery ...37 Service cover ...38 Memory module ...39 WWAN module ...41 WLAN module ...43 Keyboard ...45 6 Removal and replacement procedures for Authorized Service Provider parts 49 Component replacement procedures ...49 Display ...
Maintenance and Service Guide
Page 10
...media (purchased separately 97 Using Windows Refresh or Windows Reset 97 Using HP Software Setup ...97 13 Backup and recovery in Windows 10 ...98 Creating recovery media and backups ...98 Creating HP Recovery media (select products only 98 Using Windows tools ...99 Restore...the HP Recovery partition (select products only 103 14 Specifications ...104 Computer specifications ...104 35.6-cm (14.0-in) display specifications ...105 Hard drive specifications ...106 Solid-state drive specifications ...107 mSATA drive specifications ...108 15 Statement of Volatility ...109 Non-volatile memory usage ...
...media (purchased separately 97 Using Windows Refresh or Windows Reset 97 Using HP Software Setup ...97 13 Backup and recovery in Windows 10 ...98 Creating recovery media and backups ...98 Creating HP Recovery media (select products only 98 Using Windows tools ...99 Restore...the HP Recovery partition (select products only 103 14 Specifications ...104 Computer specifications ...104 35.6-cm (14.0-in) display specifications ...105 Hard drive specifications ...106 Solid-state drive specifications ...107 mSATA drive specifications ...108 15 Statement of Volatility ...109 Non-volatile memory usage ...
Maintenance and Service Guide
Page 13
... or SED. Supports no Flash cache module configuration. 1 Product description Category Product Name Processors Chipset Graphics Panels Memory Flash cache Hard drive Solid-state drive MiniCard SSD Description HP EliteBook Folio 9480m Notebook PC Intel® Core® processors: ● i7-4650U 1.7-GHz (max turbo frequency 3.3-GHz),...mm, flat/thin backlit, LED, HD, AG, SVA (1366×768) display with and without webcam Two customer-accessible/upgradable memory module slots DDR3L PC3-1600-MHz dual channel support Supports 16384-MB of system RAM in ) SATA hard drives and solid-state drives...
... or SED. Supports no Flash cache module configuration. 1 Product description Category Product Name Processors Chipset Graphics Panels Memory Flash cache Hard drive Solid-state drive MiniCard SSD Description HP EliteBook Folio 9480m Notebook PC Intel® Core® processors: ● i7-4650U 1.7-GHz (max turbo frequency 3.3-GHz),...mm, flat/thin backlit, LED, HD, AG, SVA (1366×768) display with and without webcam Two customer-accessible/upgradable memory module slots DDR3L PC3-1600-MHz dual channel support Supports 16384-MB of system RAM in ) SATA hard drives and solid-state drives...
Maintenance and Service Guide
Page 14
...assembly Support for the following WLAN formats: ● Intel Dual Band Wireless-AC 7260 802.11 AC 2x2 WiFi + BT 4.0 Combo Adapter ● HP Intel Dual Band Wireless-N 7260AN 802.11 a/b/g/n (2x2) combination WiFi and Bluetooth 4.0 WLAN module ● Intel Dual Band Wireless-N 7260AN 802.11 .../EV-DO/HSPA+ Gobi 4G Module ● HP hs3110 HSPA+ Mobile Broadband Module Supports no WWAN option Supports WWAN after market option Secure Digital (SD) flash media slot supporting the following digital card formats: ● Secure Digital (SD) Memory Card ● SDHC ● SDXC Headphone/Microphone...
...assembly Support for the following WLAN formats: ● Intel Dual Band Wireless-AC 7260 802.11 AC 2x2 WiFi + BT 4.0 Combo Adapter ● HP Intel Dual Band Wireless-N 7260AN 802.11 a/b/g/n (2x2) combination WiFi and Bluetooth 4.0 WLAN module ● Intel Dual Band Wireless-N 7260AN 802.11 .../EV-DO/HSPA+ Gobi 4G Module ● HP hs3110 HSPA+ Mobile Broadband Module Supports no WWAN option Supports WWAN after market option Secure Digital (SD) flash media slot supporting the following digital card formats: ● Secure Digital (SD) Memory Card ● SDHC ● SDXC Headphone/Microphone...
Maintenance and Service Guide
Page 16
and 32-bit End user replaceable parts: ● AC adapter ● Battery ● Hard drive ● Solid-state drive ● Keyboard ● Memory module ● mSATA flash cache ● WLAN module ● WWAN module 4 Chapter 1 Product description and 32-bit ● Windows 7 Enterprise 64- Category Serviceability Description ● ...
and 32-bit End user replaceable parts: ● AC adapter ● Battery ● Hard drive ● Solid-state drive ● Keyboard ● Memory module ● mSATA flash cache ● WLAN module ● WWAN module 4 Chapter 1 Product description and 32-bit ● Windows 7 Enterprise 64- Category Serviceability Description ● ...
Maintenance and Service Guide
Page 24
Windows 8.1: From the Start screen, type support, and then select the HP Support Assistant app. ‒ or - Reads optional memory cards that supports both audio-out (headphone) and audio-in the notification area, at the far right of.... Windows 10: Select Start, select All apps, select HP Help and Support, and then select HP Documentation. Connects an optional digital display device, such as a keyboard, mouse, external drive, printer, scanner or USB hub. Component (1) USB 3.0 ports (2) (2) DisplayPort (3) Memory card reader (4) External monitor port (5) Docking connector (6)...
Windows 8.1: From the Start screen, type support, and then select the HP Support Assistant app. ‒ or - Reads optional memory cards that supports both audio-out (headphone) and audio-in the notification area, at the far right of.... Windows 10: Select Start, select All apps, select HP Help and Support, and then select HP Documentation. Connects an optional digital display device, such as a keyboard, mouse, external drive, printer, scanner or USB hub. Component (1) USB 3.0 ports (2) (2) DisplayPort (3) Memory card reader (4) External monitor port (5) Docking connector (6)...
Maintenance and Service Guide
Page 25
... system, replace the wireless module only with a wireless module authorized for the internal fan to restore computer functionality, and then contact support through HP Support Assistant. If you replace the module and then receive a warning message, remove the module to cycle on and off during routine operation.... Click the question mark icon in Windows 7, select Start > Help and Support. Bottom Component (1) (2) (3) Wireless and memory module compartment Travel battery connector Vents (2) Description Contains the wireless and memory modules.
... system, replace the wireless module only with a wireless module authorized for the internal fan to restore computer functionality, and then contact support through HP Support Assistant. If you replace the module and then receive a warning message, remove the module to cycle on and off during routine operation.... Click the question mark icon in Windows 7, select Start > Help and Support. Bottom Component (1) (2) (3) Wireless and memory module compartment Travel battery connector Vents (2) Description Contains the wireless and memory modules.
Maintenance and Service Guide
Page 30
...-001 RTC battery 702853-001 Fingerprint reader board (includes cable) 702845-001 Base enclosure 702863-001 Service cover 704441-001 Service cover, RCTO 713547-001 Memory modules (PC3L-12800, 1600-MHz): 4-GB 691740-001 8-GB 693374-001 WLAN module: Intel Dual Band Wireless-AC 7260 802.11 AC 2x2 WiFi + BT...
...-001 RTC battery 702853-001 Fingerprint reader board (includes cable) 702845-001 Base enclosure 702863-001 Service cover 704441-001 Service cover, RCTO 713547-001 Memory modules (PC3L-12800, 1600-MHz): 4-GB 691740-001 8-GB 693374-001 WLAN module: Intel Dual Band Wireless-AC 7260 802.11 AC 2x2 WiFi + BT...
Maintenance and Service Guide
Page 51
... update the computer to www.hp.com. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 4. Spread the retaining tabs (1) on page 38). In the Enter a product name/number box, type the computer model information, and then click Search. 4. Description 4-GB memory module (PC3L, 12800, 1600-MHz...
... update the computer to www.hp.com. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 4. Spread the retaining tabs (1) on page 38). In the Enter a product name/number box, type the computer model information, and then click Search. 4. Description 4-GB memory module (PC3L, 12800, 1600-MHz...
Maintenance and Service Guide
Page 52
2. The top slot houses the expansion memory module and the bottom slot houses the primary memory module. Remove the memory module (2) by pulling the module away from the slot at an angle. NOTE: The computer uses two memory slots. Reverse this procedure to prevent incorrect insertion into the memory module slot. NOTE: Memory modules are designed with a notch to install a memory module. 40 Chapter 5 Removal and replacement procedures for Customer Self-Repair parts
2. The top slot houses the expansion memory module and the bottom slot houses the primary memory module. Remove the memory module (2) by pulling the module away from the slot at an angle. NOTE: The computer uses two memory slots. Reverse this procedure to prevent incorrect insertion into the memory module slot. NOTE: Memory modules are designed with a notch to install a memory module. 40 Chapter 5 Removal and replacement procedures for Customer Self-Repair parts
Maintenance and Service Guide
Page 71
... are removed from the defective system board and installed on the replacement system board: ● SIM (see SIM on page 30, if applicable) ● Memory module (see Memory module on page 39) ● WWAN module (see WWAN module on page 41) ● WLAN module (see WLAN module on page 43) ● Heat...
... are removed from the defective system board and installed on the replacement system board: ● SIM (see SIM on page 30, if applicable) ● Memory module (see Memory module on page 39) ● WWAN module (see WWAN module on page 41) ● WLAN module (see WLAN module on page 43) ● Heat...
Maintenance and Service Guide
Page 85
... while the "Press the ESC key for the types of devices installed, the startup sequence of the computer, and the amount of system and extended memory. Turn on or restart the computer, and then press esc while the "Press the ESC key for Startup Menu" message is displayed at the bottom...
... while the "Press the ESC key for the types of devices installed, the startup sequence of the computer, and the amount of system and extended memory. Turn on or restart the computer, and then press esc while the "Press the ESC key for Startup Menu" message is displayed at the bottom...
Maintenance and Service Guide
Page 90
... while the "Press the ESC key for the types of devices installed, the startup sequence of the computer, and the amount of system and extended memory. Press f10 to a USB port can be used with Computer Setup only if USB legacy support is displayed at the bottom of the screen, or...
... while the "Press the ESC key for the types of devices installed, the startup sequence of the computer, and the amount of system and extended memory. Press f10 to a USB port can be used with Computer Setup only if USB legacy support is displayed at the bottom of the screen, or...
Maintenance and Service Guide
Page 95
... keyboard arrow keys and then press enter, or use the up arrow or the down arrow in the upper-right corner of system and extended memory. Errors can be used with keyboards: ▲ Turn on the keyboard. ● To close open dialog boxes and return to a USB port can ...Setup. To start Computer Setup, follow the on the system (such as disk drives, display, keyboard, mouse, and printer). 9 Computer Setup (BIOS), TPM, and HP Sure Start in Windows 10 Using Computer Setup Computer Setup, or Basic Input/Output System (BIOS), controls communication between all the input and output devices...
... keyboard arrow keys and then press enter, or use the up arrow or the down arrow in the upper-right corner of system and extended memory. Errors can be used with keyboards: ▲ Turn on the keyboard. ● To close open dialog boxes and return to a USB port can ...Setup. To start Computer Setup, follow the on the system (such as disk drives, display, keyboard, mouse, and printer). 9 Computer Setup (BIOS), TPM, and HP Sure Start in Windows 10 Using Computer Setup Computer Setup, or Basic Input/Output System (BIOS), controls communication between all the input and output devices...
Maintenance and Service Guide
Page 116
...;50 ft to 10,000 ft Nonoperating ‑15 m to 12,192 m ‑50 ft to back) 1.95 cm 0.77 in Weight Equipped with one memory module, WLAN module, and mSATA drive 1.63 kg 3.6 lbs Input power Operating voltage and current 18.5 V dc @ 3.5 A - 65 W - The device operates well within this range...
...;50 ft to 10,000 ft Nonoperating ‑15 m to 12,192 m ‑50 ft to back) 1.95 cm 0.77 in Weight Equipped with one memory module, WLAN module, and mSATA drive 1.63 kg 3.6 lbs Input power Operating voltage and current 18.5 V dc @ 3.5 A - 65 W - The device operates well within this range...
Maintenance and Service Guide
Page 121
...model number ends in Intel-based and AMD-based system boards. Intel-based and AMD-based system boards contain nonvolatile memory subcomponents as originally shipped from HP assuming that no applications, features, or functionality have been added to or installed on the system. a. Select the... can contain personal data. Some of these steps are disclosed in industrystandards based HP Business Notebook PC systems and provide general instructions for restoring nonvolatile memory that can remain on volatile system memory (DIMMs) for a finite period of time and will appear. 15 Statement of...
...model number ends in Intel-based and AMD-based system boards. Intel-based and AMD-based system boards contain nonvolatile memory subcomponents as originally shipped from HP assuming that no applications, features, or functionality have been added to or installed on the system. a. Select the... can contain personal data. Some of these steps are disclosed in industrystandards based HP Business Notebook PC systems and provide general instructions for restoring nonvolatile memory that can remain on volatile system memory (DIMMs) for a finite period of time and will appear. 15 Statement of...
Maintenance and Service Guide
Page 122
...and select the desired drive. NOTE: This process will render the NIC non- Non-volatile memory usage Non Volatile Memory Type Real Time Clock (RTC) battery backed-up menu, then press F10. HP and limited Windows® date & time. recommends password keyboard protecting the F10 Setup controller... functional. Hard Disk Drive (HDD) Clear the HDD contents by using the HP Disk Sanitizer® utility or a third party application that, ideally, is available from write data to this memory retain data when power is not write- Department of the drive. Select Secure...
...and select the desired drive. NOTE: This process will render the NIC non- Non-volatile memory usage Non Volatile Memory Type Real Time Clock (RTC) battery backed-up menu, then press F10. HP and limited Windows® date & time. recommends password keyboard protecting the F10 Setup controller... functional. Hard Disk Drive (HDD) Clear the HDD contents by using the HP Disk Sanitizer® utility or a third party application that, ideally, is available from write data to this memory retain data when power is not write- Department of the drive. Select Secure...
Maintenance and Service Guide
Page 123
... manner can be written to Provisioning utility. populated by a remote management console or local applications registered by memory vendor. How is required for configuration manufacturer that can be entered at the factory. on the HP website. module is updated via Intel protection to block all Settings, secure firmware update direct read/write...
... manner can be written to Provisioning utility. populated by a remote management console or local applications registered by memory vendor. How is required for configuration manufacturer that can be entered at the factory. on the HP website. module is updated via Intel protection to block all Settings, secure firmware update direct read/write...
Maintenance and Service Guide
Page 124
... unique issue. This relates to the EEPROM when the memory module is stored on or restart the computer and press F10 when prompted near the bottom of Volatility What kind of configuration data is not installed in HP fingerprint ProtectTools Security templates. Third party tools do exist... that can write to clearing the Real Time Clock (RTC) CMOS memory that updates can make the call to write to perform the write function....
... unique issue. This relates to the EEPROM when the memory module is stored on or restart the computer and press F10 when prompted near the bottom of Volatility What kind of configuration data is not installed in HP fingerprint ProtectTools Security templates. Third party tools do exist... that can write to clearing the Real Time Clock (RTC) CMOS memory that updates can make the call to write to perform the write function....
Maintenance and Service Guide
Page 134
...removal 62 spare part numbers 18, 62 HP PC Hardware Diagnostics (UEFI) using 88 HP Recovery Disc Creator, using 90 HP Recovery Manager correcting boot problems 102 starting 101 HP Recovery media creating 98 recovery 101 HP Recovery partition checking for presence 93 recovery 101...(network) status 12 TouchPad 7 webcam 5 wireless 7, 10 M mass storage device illustrated 21 precautions 25 spare part numbers 21 memory card reader, identifying 12 memory module product description 1 removal 39 spare part numbers 39 microphone product description 2 microphone (audio-in) jack, identifying 11 microphone ...
...removal 62 spare part numbers 18, 62 HP PC Hardware Diagnostics (UEFI) using 88 HP Recovery Disc Creator, using 90 HP Recovery Manager correcting boot problems 102 starting 101 HP Recovery media creating 98 recovery 101 HP Recovery partition checking for presence 93 recovery 101...(network) status 12 TouchPad 7 webcam 5 wireless 7, 10 M mass storage device illustrated 21 precautions 25 spare part numbers 21 memory card reader, identifying 12 memory module product description 1 removal 39 spare part numbers 39 microphone product description 2 microphone (audio-in) jack, identifying 11 microphone ...