HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Mai
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...drive & check NO for loose connectors NO Replace drive or contact customer YES support for End User to OS, Software, or other hardware problems) Page 4 slow performance (opening and closing apps), lock-ups, Microsoft Blue Screen error codes, read or write failures Note any... noises such as clicking or clunking Record any Failure IDs from running diagnostics If possible, perform a backup of Drive Failure Recommended Actions for replacement Is drive recognized by the Diagnostics?
...drive & check NO for loose connectors NO Replace drive or contact customer YES support for End User to OS, Software, or other hardware problems) Page 4 slow performance (opening and closing apps), lock-ups, Microsoft Blue Screen error codes, read or write failures Note any... noises such as clicking or clunking Record any Failure IDs from running diagnostics If possible, perform a backup of Drive Failure Recommended Actions for replacement Is drive recognized by the Diagnostics?
Start Here
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... you need to the User Guide provided for your computer. From the Start screen, type HP Software Setup. 3 Backup, restore, and recovery updates The following backup, restore, and recovery procedures replace the procedures provided in the User Guide for your computer. 6 Chapter 3 ...Backup, restore, and recovery updates Type restore in the Search field. To access HP Software Setup: 1. NOTE: The path to reinstall drivers ...
... you need to the User Guide provided for your computer. From the Start screen, type HP Software Setup. 3 Backup, restore, and recovery updates The following backup, restore, and recovery procedures replace the procedures provided in the User Guide for your computer. 6 Chapter 3 ...Backup, restore, and recovery updates Type restore in the Search field. To access HP Software Setup: 1. NOTE: The path to reinstall drivers ...
HP ENVY m6 Notebook PC Maintenance and Service Guide
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..., and then contact support through Help and Support. Provides superior bass sound. From the Start screen, type help, and then select Help and Support. Bottom 13 If you replace the module and then receive a warning message, remove the module to cool internal components. NOTE... to cool internal components and prevent overheating. Bottom Item (1) (2) (3) (4) (5) Component Service cover Battery bay Vents (4) Battery release latch HP Triple Bass Reflex Subwoofer Description Provides access to the hard drive bay, the WLAN module slot, and the memory module slots. Releases the battery....
..., and then contact support through Help and Support. Provides superior bass sound. From the Start screen, type help, and then select Help and Support. Bottom 13 If you replace the module and then receive a warning message, remove the module to cool internal components. NOTE... to cool internal components and prevent overheating. Bottom Item (1) (2) (3) (4) (5) Component Service cover Battery bay Vents (4) Battery release latch HP Triple Bass Reflex Subwoofer Description Provides access to the hard drive bay, the WLAN module slot, and the memory module slots. Releases the battery....
HP ENVY m6 Notebook PC Maintenance and Service Guide
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...follow the on supported parts for your computer, go to access and replace Customer SelfRepair parts successfully. For complete and current information on -screen instructions. Make special note of your location. Installing a part not ...supported by the Customer Self-Repair program may void your country or region, and then follow the procedures described here to http://partsurfer.hp.com, select your warranty. There are on page 16 for Customer Self-Repair parts. 5 Removal and replacement...
...follow the on supported parts for your computer, go to access and replace Customer SelfRepair parts successfully. For complete and current information on -screen instructions. Make special note of your location. Installing a part not ...supported by the Customer Self-Repair program may void your country or region, and then follow the procedures described here to http://partsurfer.hp.com, select your warranty. There are on page 16 for Customer Self-Repair parts. 5 Removal and replacement...
HP ENVY m6 Notebook PC Maintenance and Service Guide
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4. Remove the service cover (see Battery on page 28). 5. Spread the retaining tabs (1) on -screen instructions. Click the link for the computer model. 5. Click the Download button, and then follow these steps: 1. Before removing a memory module, follow the on each ... Next. 6. Remove the battery (see WLAN module on , and then shut it up and to release the memory module. (The memory module tilts up.) Component replacement procedures 35 Disconnect all external devices from the computer. 3. If you are accessible. 2.
4. Remove the service cover (see Battery on page 28). 5. Spread the retaining tabs (1) on -screen instructions. Click the link for the computer model. 5. Click the Download button, and then follow these steps: 1. Before removing a memory module, follow the on each ... Next. 6. Remove the battery (see WLAN module on , and then shut it up and to release the memory module. (The memory module tilts up.) Component replacement procedures 35 Disconnect all external devices from the computer. 3. If you are accessible. 2.
HP ENVY m6 Notebook PC Maintenance and Service Guide
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...on , and then shut it down through the operating system. 2. Remove the RTC battery: Component replacement procedures 37 NOTE: HP continually improves and changes product parts. RTC battery Description RTC battery Spare part number 651948-001 Before removing... the RTC battery, follow the on page 29). Turn off or in this chapter should only be removed, replaced, and/or loosened when servicing the computer. Remove the battery (see WLAN module on -screen...
...on , and then shut it down through the operating system. 2. Remove the RTC battery: Component replacement procedures 37 NOTE: HP continually improves and changes product parts. RTC battery Description RTC battery Spare part number 651948-001 Before removing... the RTC battery, follow the on page 29). Turn off or in this chapter should only be removed, replaced, and/or loosened when servicing the computer. Remove the battery (see WLAN module on -screen...
HP ENVY m6 Notebook PC Maintenance and Service Guide
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... that were installed at the factory. Use the Windows tools to create system restore points and create backups of the HP Recovery partition on page 71. 2. From the Start screen, type help, and then select Help and Support. 70 Chapter 9 Backing up , restoring, and recovering This chapter... ● Factory Reset-Restores the computer to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced. After you create will provide the following processes: ● Creating recovery media and backups ● Restoring and recovering your system Creating ...
... that were installed at the factory. Use the Windows tools to create system restore points and create backups of the HP Recovery partition on page 71. 2. From the Start screen, type help, and then select Help and Support. 70 Chapter 9 Backing up , restoring, and recovering This chapter... ● Factory Reset-Restores the computer to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced. After you create will provide the following processes: ● Creating recovery media and backups ● Restoring and recovering your system Creating ...
HP ENVY m6 Notebook PC Maintenance and Service Guide
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...;RW, double-layer DVD±RW, or BD-RE (rewritable Bluray) discs; From the Start screen, type recovery, and then select HP Recovery Manager. 2. Creating recovery media and backups 71 Creating HP Recovery media HP Recovery Manager is connected to AC power before you begin creating the recovery media. ● The ...and you have an optical drive with DVD writer capability, but you would like to create DVD recovery media, you can be created. If you replace the hard drive. ● Only one set up to an hour or more. Handle these steps (select models only). 1. the drive cannot be...
...;RW, double-layer DVD±RW, or BD-RE (rewritable Bluray) discs; From the Start screen, type recovery, and then select HP Recovery Manager. 2. Creating recovery media and backups 71 Creating HP Recovery media HP Recovery Manager is connected to AC power before you begin creating the recovery media. ● The ...and you have an optical drive with DVD writer capability, but you would like to create DVD recovery media, you can be created. If you replace the hard drive. ● Only one set up to an hour or more. Handle these steps (select models only). 1. the drive cannot be...
HP ENVY m6 Notebook PC Maintenance and Service Guide
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... option from the HP Recovery partition (select models only) or use the HP Recovery media that you can choose the HP Minimized Image Recovery option from the HP Recovery partition (select models only) or HP Recovery media. From the Start screen, type recovery, select HP Recovery Manager, select...several options for recovering your computer using the HP Recovery partition (select models only). If you can choose from one of HP Recovery media to restore the factory image to the replacement drive. For more information and steps, see Creating HP Recovery media on page 71. For more...
... option from the HP Recovery partition (select models only) or use the HP Recovery media that you can choose the HP Minimized Image Recovery option from the HP Recovery partition (select models only) or HP Recovery media. From the Start screen, type recovery, select HP Recovery Manager, select...several options for recovering your computer using the HP Recovery partition (select models only). If you can choose from one of HP Recovery media to restore the factory image to the replacement drive. For more information and steps, see Creating HP Recovery media on page 71. For more...
HP ENVY m6 Notebook PC Maintenance and Service Guide
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...Releases the battery. Provides superior bass sound. Bottom Item (1) (2) (3) (4) (5) Component Service cover Battery bay Vents (4) Battery release latch HP Triple Bass Reflex Subwoofer Description Provides access to cool internal components. Holds the battery. Enables airflow to the hard drive bay, the WLAN... agency that regulates wireless devices in your country or region. From the Start screen, type help, and then select Help and Support. CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module authorized for the internal fan to...
...Releases the battery. Provides superior bass sound. Bottom Item (1) (2) (3) (4) (5) Component Service cover Battery bay Vents (4) Battery release latch HP Triple Bass Reflex Subwoofer Description Provides access to cool internal components. Holds the battery. Enables airflow to the hard drive bay, the WLAN... agency that regulates wireless devices in your country or region. From the Start screen, type help, and then select Help and Support. CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module authorized for the internal fan to...
HP ENVY m6 Notebook PC Maintenance and Service Guide
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... Chapter 5 Removal and replacement procedures for details. For complete and current information on supported parts for Customer Self-Repair parts. Make special note of your location. NOTE: HP continually improves and changes product parts. See Service tag on -screen instructions. NOTE: Details about your warranty. Installing a part not supported by the Customer Self...
... Chapter 5 Removal and replacement procedures for details. For complete and current information on supported parts for Customer Self-Repair parts. Make special note of your location. NOTE: HP continually improves and changes product parts. See Service tag on -screen instructions. NOTE: Details about your warranty. Installing a part not supported by the Customer Self...
HP ENVY m6 Notebook PC Maintenance and Service Guide
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Remove the service cover (see Battery on -screen instructions. Lift the left edge of the memory module slot to release the memory module. (The memory module tilts up and to the right until ..., and then follow these steps: 1. Remove the memory module: 1. Remove the battery (see WLAN module on , and then shut it up .) 44 Chapter 5 Removal and replacement procedures for Customer Self-Repair parts Spread the retaining tabs (1) on each side of the memory module shield and swing it down through the operating...
Remove the service cover (see Battery on -screen instructions. Lift the left edge of the memory module slot to release the memory module. (The memory module tilts up and to the right until ..., and then follow these steps: 1. Remove the memory module: 1. Remove the battery (see WLAN module on , and then shut it up .) 44 Chapter 5 Removal and replacement procedures for Customer Self-Repair parts Spread the retaining tabs (1) on each side of the memory module shield and swing it down through the operating...
HP ENVY m6 Notebook PC Maintenance and Service Guide
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... 2. Accessing these steps: 1. NOTE: HP continually improves and changes product parts. Make special note of each screw size and location during removal and replacement. Component replacement procedures This chapter provides removal and replacement procedures for Authorized Service Provider parts Disconnect ... battery (see WLAN module on page 38). 46 Chapter 6 Removal and replacement procedures for Authorized Service Provider only parts. Remove the service cover (see Battery on -screen instructions. There are unsure whether the computer is off the computer. Turn off...
... 2. Accessing these steps: 1. NOTE: HP continually improves and changes product parts. Make special note of each screw size and location during removal and replacement. Component replacement procedures This chapter provides removal and replacement procedures for Authorized Service Provider parts Disconnect ... battery (see WLAN module on page 38). 46 Chapter 6 Removal and replacement procedures for Authorized Service Provider only parts. Remove the service cover (see Battery on -screen instructions. There are unsure whether the computer is off the computer. Turn off...
HP ENVY m6 Notebook PC Maintenance and Service Guide
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...has been replaced. After you create will provide the following processes: ● Creating recovery media and backups ● Restoring and recovering your system Creating recovery media and backups 1. HP Recovery media you successfully set up , restoring, and recovering From the Start screen, type help..., and then select Help and Support. 86 Chapter 9 Backing up the computer, create HP Recovery media. This step creates a backup of...
...has been replaced. After you create will provide the following processes: ● Creating recovery media and backups ● Restoring and recovering your system Creating recovery media and backups 1. HP Recovery media you successfully set up , restoring, and recovering From the Start screen, type help..., and then select Help and Support. 86 Chapter 9 Backing up the computer, create HP Recovery media. This step creates a backup of...
HP ENVY m6 Notebook PC Maintenance and Service Guide
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... blank DVD-R, DVD+R, DVD-R DL, or DVD+R DL discs. they are not compatible with the computer. HP Recovery Manager will be created. Select Recovery Media Creation, and then follow the on -screen instructions. Do not interrupt the creation process. ● If necessary, you can take up the computer. To... drive with DVD writer capability, and you begin creating the recovery media. ● The creation process can exit the program before you replace the hard drive. ● Only one set up to perform system recovery if the hard drive becomes corrupted. The next time you start...
... blank DVD-R, DVD+R, DVD-R DL, or DVD+R DL discs. they are not compatible with the computer. HP Recovery Manager will be created. Select Recovery Media Creation, and then follow the on -screen instructions. Do not interrupt the creation process. ● If necessary, you can take up the computer. To... drive with DVD writer capability, and you begin creating the recovery media. ● The creation process can exit the program before you replace the hard drive. ● Only one set up to perform system recovery if the hard drive becomes corrupted. The next time you start...
HP ENVY m6 Notebook PC Maintenance and Service Guide
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...the operating system and the software that you can choose the System Recovery option from the HP Recovery partition (select models only) or HP Recovery media. From the Start screen, type recovery, select HP Recovery Manager, select Drivers and Applications Reinstall, and then follow the on page 88. ...created. If you have not already created recovery media, see Creating HP Recovery media on page 88. ● If you have replaced the hard drive, you can choose the HP Minimized Image Recovery option from the HP Recovery partition (select models only) or use the Drivers and Applications ...
...the operating system and the software that you can choose the System Recovery option from the HP Recovery partition (select models only) or HP Recovery media. From the Start screen, type recovery, select HP Recovery Manager, select Drivers and Applications Reinstall, and then follow the on page 88. ...created. If you have not already created recovery media, see Creating HP Recovery media on page 88. ● If you have replaced the hard drive, you can choose the HP Minimized Image Recovery option from the HP Recovery partition (select models only) or use the Drivers and Applications ...