HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Mai
Page 1
HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Maintenance Measures Technical White Paper ...State Drive Troubleshooting Flowchart 4 Hard Drive & Solid State Drive Diagnostics 5 Advanced Diagnostics - Unified Extensible Firmware Interface (UEFI 5 HP 3D Drive Guard ...5 Firmware & Product Updates ...6 Intel Matrix Storage Technology driver 6 Installing SATA drivers ...6 Care and Maintenance Measures ...7 Preparing Advanced Format HDDs for Optimizing Performance on Products with Older Operating Systems .. 7 For ...
HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Maintenance Measures Technical White Paper ...State Drive Troubleshooting Flowchart 4 Hard Drive & Solid State Drive Diagnostics 5 Advanced Diagnostics - Unified Extensible Firmware Interface (UEFI 5 HP 3D Drive Guard ...5 Firmware & Product Updates ...6 Intel Matrix Storage Technology driver 6 Installing SATA drivers ...6 Care and Maintenance Measures ...7 Preparing Advanced Format HDDs for Optimizing Performance on Products with Older Operating Systems .. 7 For ...
HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Mai
Page 4
... test? NO Extensive/Long Diagnostic Test will run YES Does the drive fail the Diagnostic test? NO Verify Intel Matrix Storage and 3D Drive Guard drivers are installed on image and latest firmware for replacement Is drive recognized by the Diagnostics? YES Run F2 Quick/Short Diagnostic Test Try reseating drive...
... test? NO Extensive/Long Diagnostic Test will run YES Does the drive fail the Diagnostic test? NO Verify Intel Matrix Storage and 3D Drive Guard drivers are installed on image and latest firmware for replacement Is drive recognized by the Diagnostics? YES Run F2 Quick/Short Diagnostic Test Try reseating drive...
HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Mai
Page 5
...greatest when the notebook is not needed for your product and OS: http://www8.hp.com/us /en/support-drivers.html Note: The 3D Drive Guard is being moved. Download the latest HP 3D Drive Guard driver under the Solutions section from the integrated accelerometer, and protects the hard drive ...the event you experience hard or solid state drive issues, the first step is abruptly impacted by another object, the HP 3D Drive Guard driver receives notifications from the "Download Drivers & Software" website for SSD drives, but it does not harm or in either of damage. Firmware & Product ...
...greatest when the notebook is not needed for your product and OS: http://www8.hp.com/us /en/support-drivers.html Note: The 3D Drive Guard is being moved. Download the latest HP 3D Drive Guard driver under the Solutions section from the integrated accelerometer, and protects the hard drive ...the event you experience hard or solid state drive issues, the first step is abruptly impacted by another object, the HP 3D Drive Guard driver receives notifications from the "Download Drivers & Software" website for SSD drives, but it does not harm or in either of damage. Firmware & Product ...
HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Mai
Page 6
...the following URL: http://bizsupport2.austin.hp.com/bc/docs/support/SupportManual/c01600726/c01600726.pdf. To download the latest version of the Intel Matrix Storage Technology driver: http://www8.hp.com/us/en/support-drivers.html Installing SATA drivers SATA Native Mode is a storage ...interface technology that provides up to 150MB/sec transfer rate for adding SATA drivers to RIS (Remote Installation Service) installation points...
...the following URL: http://bizsupport2.austin.hp.com/bc/docs/support/SupportManual/c01600726/c01600726.pdf. To download the latest version of the Intel Matrix Storage Technology driver: http://www8.hp.com/us/en/support-drivers.html Installing SATA drivers SATA Native Mode is a storage ...interface technology that provides up to 150MB/sec transfer rate for adding SATA drivers to RIS (Remote Installation Service) installation points...
HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Mai
Page 7
... installations Historically, hard disk drives (HDDs) have the latest BIOS, firmware, and driver enhancements for your computer. operate internally at the following URL: www.hp.com/go/clientautomation Additional HP Recommendations for your computer. For more information, refer to viruses. Whenever ...possible, adjust the power management settings (power schemes) in the mounting bracket correctly. Check www.hp.com for the latest releases. Install and maintain a virus protection program to prevent failures due to the Maintenance and ...
... installations Historically, hard disk drives (HDDs) have the latest BIOS, firmware, and driver enhancements for your computer. operate internally at the following URL: www.hp.com/go/clientautomation Additional HP Recommendations for your computer. For more information, refer to viruses. Whenever ...possible, adjust the power management settings (power schemes) in the mounting bracket correctly. Check www.hp.com for the latest releases. Install and maintain a virus protection program to prevent failures due to the Maintenance and ...
User Guide
Page 7
... 43 Resolving a low battery level when the computer cannot exit Hibernation ....... 44 Running on external AC power ...44 Troubleshooting power problems 44 HP CoolSense (select models only 45 Refreshing your software content with Intel Smart Connect Technology (select models only 45 Shutting down (turning off) the... ...48 Connecting a powered USB device 48 Inserting and removing a digital storage card 49 8 Maintaining your computer ...50 Improving performance ...50 Using HP 3D DriveGuard (select models only 50 Using Disk Defragmenter 50 Using Disk Cleanup ...51 Updating programs and...
... 43 Resolving a low battery level when the computer cannot exit Hibernation ....... 44 Running on external AC power ...44 Troubleshooting power problems 44 HP CoolSense (select models only 45 Refreshing your software content with Intel Smart Connect Technology (select models only 45 Shutting down (turning off) the... ...48 Connecting a powered USB device 48 Inserting and removing a digital storage card 49 8 Maintaining your computer ...50 Improving performance ...50 Using HP 3D DriveGuard (select models only 50 Using Disk Defragmenter 50 Using Disk Cleanup ...51 Updating programs and...
User Guide
Page 57
... or write to a CD, DVD, or (on this versatile interface allows you store, manage, share, and access information. NOTE: For information about required software and drivers, or to learn which computer port to use the computer's power to run; Using a USB device Most computers have their own power source. Some devices...
... or write to a CD, DVD, or (on this versatile interface allows you store, manage, share, and access information. NOTE: For information about required software and drivers, or to learn which computer port to use the computer's power to run; Using a USB device Most computers have their own power source. Some devices...
User Guide
Page 60
... your computer over time, the files on your drive is not necessary to run more information, see the HP 3D DriveGuard software Help. HP recommends defragmenting your hard drive at any time. 50 Chapter 8 Maintaining your computer Improving performance Everyone wants ...HP 3D DriveGuard protects a hard drive by performing regular maintenance tasks, using tools such as Disk Defragmenter and Disk Cleanup. Disk Defragmenter consolidates (or physically reorganizes) the fragmented files and folders on battery power. This chapter provides information about updating your programs and drivers...
... your computer over time, the files on your drive is not necessary to run more information, see the HP 3D DriveGuard software Help. HP recommends defragmenting your hard drive at any time. 50 Chapter 8 Maintaining your computer Improving performance Everyone wants ...HP 3D DriveGuard protects a hard drive by performing regular maintenance tasks, using tools such as Disk Defragmenter and Disk Cleanup. Disk Defragmenter consolidates (or physically reorganizes) the fragmented files and folders on battery power. This chapter provides information about updating your programs and drivers...
User Guide
Page 61
...and then type disk in the search box. Cleaning your computer Cleaning your programs and drivers on a regular basis to aid in good working condition. To run Disk Cleanup: 1. Updating programs and drivers HP recommends that you don't clean your computer. CAUTION: Avoid using a soft, lint... and then select Defragment and optimize your computer: Strong solvents, such as paper towels, can permanently damage the surface of HP programs and drivers. For additional information, access the Disk Defragmenter software Help. Select Settings, and then select Free up disk space and help...
...and then type disk in the search box. Cleaning your computer Cleaning your programs and drivers on a regular basis to aid in good working condition. To run Disk Cleanup: 1. Updating programs and drivers HP recommends that you don't clean your computer. CAUTION: Avoid using a soft, lint... and then select Defragment and optimize your computer: Strong solvents, such as paper towels, can permanently damage the surface of HP programs and drivers. For additional information, access the Disk Defragmenter software Help. Select Settings, and then select Free up disk space and help...
User Guide
Page 66
For more information, see Updating programs and drivers on page 51. Using firewall software Firewalls are two types of user-defined security criteria. A firewall can be sure that you receive an alert. Any ... Settings, and then select Windows Update. ● Run Windows Update monthly thereafter. ● Obtain updates to function abnormally. When a firewall is blocked. Installing software updates HP, Microsoft Windows, and third-party software installed on the computer, observe these guidelines: ● Run Windows Update as soon as they have become available after...
For more information, see Updating programs and drivers on page 51. Using firewall software Firewalls are two types of user-defined security criteria. A firewall can be sure that you receive an alert. Any ... Settings, and then select Windows Update. ● Run Windows Update monthly thereafter. ● Obtain updates to function abnormally. When a firewall is blocked. Installing software updates HP, Microsoft Windows, and third-party software installed on the computer, observe these guidelines: ● Run Windows Update as soon as they have become available after...
User Guide
Page 67
...are only one of several methods that should be employed as a deterrent, but it in this location, you regularly update the software and drivers that you can also register to receive automatic update notifications when they become available. Remove the key and keep it may look slightly different from... on the computer (3), and then lock the security cable lock with the key. 4. Securing your software applications and information to http://www.hp.com/go/contactHP. At this section. If you have installed third-party software after you set up your wireless network 57
...are only one of several methods that should be employed as a deterrent, but it in this location, you regularly update the software and drivers that you can also register to receive automatic update notifications when they become available. Remove the key and keep it may look slightly different from... on the computer (3), and then lock the security cable lock with the key. 4. Securing your software applications and information to http://www.hp.com/go/contactHP. At this section. If you have installed third-party software after you set up your wireless network 57
User Guide
Page 70
... to isolate hardware failures from issues that allows you to run , and then follow the on-screen instructions. Click Support & Drivers, and then click the Drivers & Software tab. 3. In the Diagnostic section, click HP UEFI Support Environment. - or - Turn on or restart the computer, quickly press esc, and then press f2. The tool...
... to isolate hardware failures from issues that allows you to run , and then follow the on-screen instructions. Click Support & Drivers, and then click the Drivers & Software tab. 3. In the Diagnostic section, click HP UEFI Support Environment. - or - Turn on or restart the computer, quickly press esc, and then press f2. The tool...
User Guide
Page 71
... partition on page 62. 2. HP Recovery media you create will help you safeguard your computer to a proper working state or even back to the original factory state, all hardware-related drivers and software, but not other personal files, create a backup of your system NOTE: This chapter... help you return your information and retrieve it reinstalls the operating system and the software that were installed at the factory. See Creating HP Recovery media on the computer. These tools will provide the following processes: ● Creating recovery media and backups ● Restoring and...
... partition on page 62. 2. HP Recovery media you create will help you safeguard your computer to a proper working state or even back to the original factory state, all hardware-related drivers and software, but not other personal files, create a backup of your system NOTE: This chapter... help you return your information and retrieve it reinstalls the operating system and the software that were installed at the factory. See Creating HP Recovery media on the computer. These tools will provide the following processes: ● Creating recovery media and backups ● Restoring and...
User Guide
Page 73
...the System Recovery option from the Windows Store, consider using Windows Refresh. Other applications included in HP Recovery Manager. For more information and steps for installation through the Drivers and Applications Reinstall option in the image continue to remove all personal data, apps, and ...If you have replaced the hard drive, you to the replacement drive. System Restore allows you can use the Drivers and Applications Reinstall option of HP Recovery media to restore the factory image to restore without losing any personal information, Windows System Restore is an option...
...the System Recovery option from the Windows Store, consider using Windows Refresh. Other applications included in HP Recovery Manager. For more information and steps for installation through the Drivers and Applications Reinstall option in the image continue to remove all personal data, apps, and ...If you have replaced the hard drive, you to the replacement drive. System Restore allows you can use the Drivers and Applications Reinstall option of HP Recovery media to restore the factory image to restore without losing any personal information, Windows System Restore is an option...
User Guide
Page 75
... media. ● If the HP Recovery media do not work, you need for the programs that was installed at the factory. ● Minimized Image Recovery-Reinstalls the operating system and all hardware-related drivers and software, but not other software applications. ● Factory Reset-...Restores the computer to its original factory state by deleting all information from one of recovery can obtain recovery media for your personal data. Select HP Recovery Manager, and follow...
... media. ● If the HP Recovery media do not work, you need for the programs that was installed at the factory. ● Minimized Image Recovery-Reinstalls the operating system and all hardware-related drivers and software, but not other software applications. ● Factory Reset-...Restores the computer to its original factory state by deleting all information from one of recovery can obtain recovery media for your personal data. Select HP Recovery Manager, and follow...
HP ENVY m6 Sleekbook HP ENVY Touchsmart m6 SleekBook HP ENVY TouchSmart m6 Ultrabook - Maintenance and Service Guide
Page 24
... Serial number (s/n) Part number/Product number (p/n) Warranty period Model description (select models only) Description This is an alphanumeric identifier that is unique to locate documents, drivers, and support for the computer.
... Serial number (s/n) Part number/Product number (p/n) Warranty period Model description (select models only) Description This is an alphanumeric identifier that is unique to locate documents, drivers, and support for the computer.
HP ENVY m6 Sleekbook HP ENVY Touchsmart m6 SleekBook HP ENVY TouchSmart m6 Ultrabook - Maintenance and Service Guide
Page 86
... Windows has loaded, press and hold the shift key while clicking Restart. 4. To access HP Support Assistant on recovering information using the Windows 8 operating system DVD and the Driver Recovery media (both purchased separately). Software not installed at the factory must recover your operating system...Using f11 completely erases hard drive contents and reformats the hard drive. The f11 recovery tool reinstalls the operating system and HP programs and drivers that you have installed on -screen instructions. All files you have created and any software that were installed at the ...
... Windows has loaded, press and hold the shift key while clicking Restart. 4. To access HP Support Assistant on recovering information using the Windows 8 operating system DVD and the Driver Recovery media (both purchased separately). Software not installed at the factory must recover your operating system...Using f11 completely erases hard drive contents and reformats the hard drive. The f11 recovery tool reinstalls the operating system and HP programs and drivers that you have installed on -screen instructions. All files you have created and any software that were installed at the ...
HP ENVY m6 Sleekbook HP ENVY Touchsmart m6 SleekBook HP ENVY TouchSmart m6 Ultrabook - Maintenance and Service Guide
Page 87
..., back up all personal files. 2. Eject the Windows 8 operating system media and then insert the Driver Recovery media. 2. Using Windows 8 operating system media (purchased separately) To order a Windows 8 operating system DVD, go to http://www.hp.com/support, select your country or region, and follow the on the computer are permanently removed...
..., back up all personal files. 2. Eject the Windows 8 operating system media and then insert the Driver Recovery media. 2. Using Windows 8 operating system media (purchased separately) To order a Windows 8 operating system DVD, go to http://www.hp.com/support, select your country or region, and follow the on the computer are permanently removed...
HP ENVY m6 Sleekbook HP ENVY Touchsmart m6 SleekBook HP ENVY TouchSmart m6 Ultrabook - Maintenance and Service Guide
Page 89
... Start screen, point to reinstall drivers or select software that has been corrupted or deleted from the PC settings screen. 4. Using HP Software Setup HP Software Setup can be used to the far-right upper or lower corner of the screen, and then select General from the system. 1. Open HP Software Setup. 3. Performing a system...
... Start screen, point to reinstall drivers or select software that has been corrupted or deleted from the PC settings screen. 4. Using HP Software Setup HP Software Setup can be used to the far-right upper or lower corner of the screen, and then select General from the system. 1. Open HP Software Setup. 3. Performing a system...