HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Mai
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YES Run F2 Quick/Short Diagnostic Test Try reseating drive & check NO for loose connectors NO Replace drive or contact customer YES support for product model installed Drive does not need to be Replaced (look to OS, Software, or other hardware problems) Page 4 YES Does the drive fail ...Matrix Storage and 3D Drive Guard drivers are installed on image and latest firmware for replacement Is drive recognized by the Diagnostics? slow performance (opening and closing apps), lock-ups, Microsoft Blue Screen error codes, read or write failures Note any noises such as clicking or clunking ...
YES Run F2 Quick/Short Diagnostic Test Try reseating drive & check NO for loose connectors NO Replace drive or contact customer YES support for product model installed Drive does not need to be Replaced (look to OS, Software, or other hardware problems) Page 4 YES Does the drive fail ...Matrix Storage and 3D Drive Guard drivers are installed on image and latest firmware for replacement Is drive recognized by the Diagnostics? slow performance (opening and closing apps), lock-ups, Microsoft Blue Screen error codes, read or write failures Note any noises such as clicking or clunking ...
User Guide - Windows 8
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... The labels affixed to the computer provide information you may need when you replace the module and then receive a warning message, remove the module to restore computer functionality, and then contact support through Help and Support. From the Start screen, type h, and then select Help and Support. Optical drive compartment, hard drive...
... The labels affixed to the computer provide information you may need when you replace the module and then receive a warning message, remove the module to restore computer functionality, and then contact support through Help and Support. From the Start screen, type h, and then select Help and Support. Optical drive compartment, hard drive...
User Guide - Windows 8
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... can cause loss of information, save your battery should be replaced, contact support. To reduce potential safety issues, use only the user-replaceable battery provided with the computer, a replacement battery provided by HP, or a compatible battery purchased from the computer (3). To ...automatically returns to release the battery. Pivot the battery (2) upward and remove it from HP. CAUTION: Removing a user-replaceable battery that your work or shut down on the Start screen, and then select Battery and performance. Slide the battery release latch (1) to its original...
... can cause loss of information, save your battery should be replaced, contact support. To reduce potential safety issues, use only the user-replaceable battery provided with the computer, a replacement battery provided by HP, or a compatible battery purchased from the computer (3). To ...automatically returns to release the battery. Pivot the battery (2) upward and remove it from HP. CAUTION: Removing a user-replaceable battery that your work or shut down on the Start screen, and then select Battery and performance. Slide the battery release latch (1) to its original...
User Guide - Windows 8
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...! If the capacity is connected to AC external power with the computer, a replacement AC adapter provided by an HP warranty, instructions include a warranty ID. do not disassemble, crush, or puncture; Running on external AC power For information on the Start screen, select My computer, and then select the User guides. If a computer will...
...! If the capacity is connected to AC external power with the computer, a replacement AC adapter provided by an HP warranty, instructions include a warranty ID. do not disassemble, crush, or puncture; Running on external AC power For information on the Start screen, select My computer, and then select the User guides. If a computer will...
User Guide - Windows 8
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... and the power lights remain off or on the Windows desktop changes appearance. Smart Connect then updates the content for information on obtaining a replacement AC power adapter. Remove the battery from the AC adapter to the AC outlet to make sure the connections are secure. ● If... AC adapter to save battery life. ● The power meter icon on , follow these steps: ▲ From the Start screen, type cool, select Settings, and then select HP CoolSense. Refreshing your computer at the factory setting. Turn on the computer. ● If the power lights turn CoolSense off ,...
... and the power lights remain off or on the Windows desktop changes appearance. Smart Connect then updates the content for information on obtaining a replacement AC power adapter. Remove the battery from the AC adapter to the AC outlet to make sure the connections are secure. ● If... AC adapter to save battery life. ● The power meter icon on , follow these steps: ▲ From the Start screen, type cool, select Settings, and then select HP CoolSense. Refreshing your computer at the factory setting. Turn on the computer. ● If the power lights turn CoolSense off ,...
User Guide - Windows 8
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reinitiates Sleep. Shutting down (turning off the computer with a user-replaceable battery, remove the battery. 46 Chapter 6 Managing power From the Start screen, point to the upper-right or lower-right corner of the following emergency procedures in Hibernation, you are connecting ...the power button, the recommended procedure is to use the preceding shutdown procedures, try the following conditions: ● When you need to replace the battery or access components inside the computer ● When you must first exit Sleep or Hibernation before shutting down . The Shut ...
reinitiates Sleep. Shutting down (turning off the computer with a user-replaceable battery, remove the battery. 46 Chapter 6 Managing power From the Start screen, point to the upper-right or lower-right corner of the following emergency procedures in Hibernation, you are connecting ...the power button, the recommended procedure is to use the preceding shutdown procedures, try the following conditions: ● When you need to replace the battery or access components inside the computer ● When you must first exit Sleep or Hibernation before shutting down . The Shut ...
User Guide - Windows 8
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...a disc. Airport conveyer belts and similar security devices that is important to perform regular maintenance to keep your computer in optimal condition. Replacing a hard drive CAUTION: Drives are unsure whether the computer is sufficiently charged before removing the drive from a drive before writing to...drives and adding more memory. 8 Maintaining your computer It is connected to an external hard drive, initiate Sleep and allow the screen to clear, or properly disconnect the external hard drive. Handling drives Observe these precautions when handling drives: ● Before removing ...
...a disc. Airport conveyer belts and similar security devices that is important to perform regular maintenance to keep your computer in optimal condition. Replacing a hard drive CAUTION: Drives are unsure whether the computer is sufficiently charged before removing the drive from a drive before writing to...drives and adding more memory. 8 Maintaining your computer It is connected to an external hard drive, initiate Sleep and allow the screen to clear, or properly disconnect the external hard drive. Handling drives Observe these precautions when handling drives: ● Before removing ...
User Guide - Windows 8
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...the computer to run Disk Defragmenter: 1. To run more than an hour to hold all batteries before installing a memory module. Adding or replacing memory modules Adding memory can help the computer run Disk Cleanup: 1. The computer has two memory module slots. NOTE: To use a ... procedure, ensure that both memory modules are identical. For additional information, access the Disk Defragmenter software Help. HP recommends defragmenting your work . Follow the on -screen instructions. The hard drive is the desk where you are discharged of the computer under the service door....
...the computer to run Disk Defragmenter: 1. To run more than an hour to hold all batteries before installing a memory module. Adding or replacing memory modules Adding memory can help the computer run Disk Cleanup: 1. The computer has two memory module slots. NOTE: To use a ... procedure, ensure that both memory modules are identical. For additional information, access the Disk Defragmenter software Help. HP recommends defragmenting your work . Follow the on -screen instructions. The hard drive is the desk where you are discharged of the computer under the service door....
User Guide - Windows 8
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...state its original factory state by HP and the operating system to ...saved by Windows System Restore at any time. From the Start screen, type h, and then select Help and Support. This step ... 70 Chapter 11 Backing up using File History. From the Start screen, type h, and then select Help and Support. 3. Windows creates...HP Recovery partition on page 71. 2. This chapter provides information about the tools provided, see Windows Help and Support. HP...software programs, create system restore points. See Creating HP Recovery media on the computer. If files are ...
...state its original factory state by HP and the operating system to ...saved by Windows System Restore at any time. From the Start screen, type h, and then select Help and Support. This step ... 70 Chapter 11 Backing up using File History. From the Start screen, type h, and then select Help and Support. 3. Windows creates...HP Recovery partition on page 71. 2. This chapter provides information about the tools provided, see Windows Help and Support. HP...software programs, create system restore points. See Creating HP Recovery media on the computer. If files are ...
User Guide - Windows 8
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...also be used to customize the system or aid in the replacement of HP Recovery media can be used to perform system recovery if the hard drive becomes corrupted. support, go to http://www.hp.com/go to http://welcome.hp.com/country/us/en/wwcontact_us.html. The next time you ...DVD-R DL, DVD+R DL discs. If you use a high-quality blank USB flash drive. ● If your computer from the HP website. To create HP Recovery media: 1. From the Start screen, type h, and then select Help and Support. Do not use an external optical drive (purchased separately) to create recovery discs, or...
...also be used to customize the system or aid in the replacement of HP Recovery media can be used to perform system recovery if the hard drive becomes corrupted. support, go to http://www.hp.com/go to http://welcome.hp.com/country/us/en/wwcontact_us.html. The next time you ...DVD-R DL, DVD+R DL discs. If you use a high-quality blank USB flash drive. ● If your computer from the HP website. To create HP Recovery media: 1. From the Start screen, type h, and then select Help and Support. Do not use an external optical drive (purchased separately) to create recovery discs, or...
User Guide - Windows 8
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... screen, type h, and then select Help and Support. ● If you want to reset your situation and level of expertise: ● If you need to correct a problem with a preinstalled application or driver, use the Factory Reset option of HP Recovery media to restore the factory image to the replacement ...driver. Choose the method that came preinstalled on page 75. 72 Chapter 11 Backing up data to another drive. From the Start screen, type recovery, select HP Recovery Manager, and then select Drivers and Applications Reinstall, and follow the on page 73. ● If you want to reset...
... screen, type h, and then select Help and Support. ● If you want to reset your situation and level of expertise: ● If you need to correct a problem with a preinstalled application or driver, use the Factory Reset option of HP Recovery media to restore the factory image to the replacement ...driver. Choose the method that came preinstalled on page 75. 72 Chapter 11 Backing up data to another drive. From the Start screen, type recovery, select HP Recovery Manager, and then select Drivers and Applications Reinstall, and follow the on page 73. ● If you want to reset...
User Guide - Windows 8
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...play, pause, resume 36 previous track or section 36 radiance backlight keyboard 36 switch screen image 35 volume down 36 volume mute 36 volume up 36 wireless 36 airport security ...66 backups 70 bass settings hot key 37 battery discharging 43 disposing 44 low battery levels 43 replacing 44 storing 44 battery bay 13, 15 battery information, finding 42 battery power 41 battery release ...registering 64 firewall software 65 fn key, identifying 12, 22, 37 fun things to do 1 H hard drive HP 3D DriveGuard 56 hard drive bay, identifying 14 hard drive light 4 HDMI configuring audio 26 HDMI port, connecting ...
...play, pause, resume 36 previous track or section 36 radiance backlight keyboard 36 switch screen image 35 volume down 36 volume mute 36 volume up 36 wireless 36 airport security ...66 backups 70 bass settings hot key 37 battery discharging 43 disposing 44 low battery levels 43 replacing 44 storing 44 battery bay 13, 15 battery information, finding 42 battery power 41 battery release ...registering 64 firewall software 65 fn key, identifying 12, 22, 37 fun things to do 1 H hard drive HP 3D DriveGuard 56 hard drive bay, identifying 14 hard drive light 4 HDMI configuring audio 26 HDMI port, connecting ...
HP ENVY m6 Notebook PC Maintenance and Service Guide
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...the original factory state, all with simple steps. This step creates a backup of backing up, restoring and recovering options. From the Start screen, type h, and then select Help and Support. The backup can be used to reinstall the original operating system in cases where the ...partition on the computer. Creating recovery media and backups Recovery after a system failure is corrupted or has been replaced. Then it if you successfully set up the computer, create HP Recovery media. 7 Backing up, restoring, and recovering Your computer includes tools provided by deleting all information ...
...the original factory state, all with simple steps. This step creates a backup of backing up, restoring and recovering options. From the Start screen, type h, and then select Help and Support. The backup can be used to reinstall the original operating system in cases where the ...partition on the computer. Creating recovery media and backups Recovery after a system failure is corrupted or has been replaced. Then it if you successfully set up the computer, create HP Recovery media. 7 Backing up, restoring, and recovering Your computer includes tools provided by deleting all information ...
HP ENVY m6 Notebook PC Maintenance and Service Guide
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... files is a software program that will be connected directly to http://welcome.hp.com/country/us/en/wwcontact_us.html. From the Start screen, type h, and then select Help and Support. Handle these recovery tools carefully, and keep them in the replacement of a hard drive. ● Only one set of blank DVD discs that...
... files is a software program that will be connected directly to http://welcome.hp.com/country/us/en/wwcontact_us.html. From the Start screen, type h, and then select Help and Support. Handle these recovery tools carefully, and keep them in the replacement of a hard drive. ● Only one set of blank DVD discs that...
HP ENVY m6 Notebook PC Maintenance and Service Guide
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...and recovery 107 For more information. For more information, see what is not working properly and you need to the replacement drive. From the Start screen, type h, and then select Help and Support. Other applications included in the image continue to you to start Refresh...settings screen. 4. Click Settings. 3. See Help and Support for installation through the Drivers and Applications Reinstall option in the bottom-right corner of HP Recovery media to restore the factory image to reinstall. IMPORTANT: Refresh removes any traditional applications that you have replaced the ...
...and recovery 107 For more information. For more information, see what is not working properly and you need to the replacement drive. From the Start screen, type h, and then select Help and Support. Other applications included in the image continue to you to start Refresh...settings screen. 4. Click Settings. 3. See Help and Support for installation through the Drivers and Applications Reinstall option in the bottom-right corner of HP Recovery media to restore the factory image to reinstall. IMPORTANT: Refresh removes any traditional applications that you have replaced the ...