HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Mai
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...Operating System recognize drive? YES Does the drive fail the Diagnostic test? slow performance (opening and closing apps), lock-ups, Microsoft Blue Screen error codes, read or write failures Note any noises such as clicking or clunking Record any Failure IDs from running diagnostics If possible, ...Document any important data! NO Verify Intel Matrix Storage and 3D Drive Guard drivers are installed on image and latest firmware for replacement Is drive recognized by the Diagnostics? YES Run F2 Quick/Short Diagnostic Test Try reseating drive & check NO for loose connectors NO...
...Operating System recognize drive? YES Does the drive fail the Diagnostic test? slow performance (opening and closing apps), lock-ups, Microsoft Blue Screen error codes, read or write failures Note any noises such as clicking or clunking Record any Failure IDs from running diagnostics If possible, ...Document any important data! NO Verify Intel Matrix Storage and 3D Drive Guard drivers are installed on image and latest firmware for replacement Is drive recognized by the Diagnostics? YES Run F2 Quick/Short Diagnostic Test Try reseating drive & check NO for loose connectors NO...
User Guide - Windows 8
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...part number (4) Warranty period (5) Model description (select models only) 14 Chapter 2 Getting to the computer provide information you may need when you replace the module and then receive a warning message, remove the module to the optical drive wireless module compartment, and memory compartment, hard drive bay...the wireless local area network (WLAN) device. Labels The labels affixed to know your country or region. From the Start screen, type h, and then select Help and Support. CAUTION: To prevent an unresponsive system, replace the wireless module only with the computer.
...part number (4) Warranty period (5) Model description (select models only) 14 Chapter 2 Getting to the computer provide information you may need when you replace the module and then receive a warning message, remove the module to the optical drive wireless module compartment, and memory compartment, hard drive bay...the wireless local area network (WLAN) device. Labels The labels affixed to know your country or region. From the Start screen, type h, and then select Help and Support. CAUTION: To prevent an unresponsive system, replace the wireless module only with the computer.
User Guide - Windows 8
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Removing a user-replaceable battery WARNING! To prevent loss of information, save your work or shut down on the Start screen, and then select Battery and performance. Slide the battery release latch (1) to its original position. 3. HP Support Assistant provides the following tools and information about the battery: ● Battery test ● Information on battery...
Removing a user-replaceable battery WARNING! To prevent loss of information, save your work or shut down on the Start screen, and then select Battery and performance. Slide the battery release latch (1) to its original position. 3. HP Support Assistant provides the following tools and information about the battery: ● Battery test ● Information on battery...
User Guide - Windows 8
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...not charging properly or when the battery storage capacity has reached a weak condition. A stored battery should be unused and unplugged from HP. Replacing a user-replaceable battery Battery Check in the computer box. Connect the computer to charge. ● The display brightness increases. ● The power ...meter icon on the Start screen, select My computer, and then select the User guides. A message refers you to replace the battery when an internal cell is less than 2 weeks, remove the battery and store it...
...not charging properly or when the battery storage capacity has reached a weak condition. A stored battery should be unused and unplugged from HP. Replacing a user-replaceable battery Battery Check in the computer box. Connect the computer to charge. ● The display brightness increases. ● The power ...meter icon on the Start screen, select My computer, and then select the User guides. A message refers you to replace the battery when an internal cell is less than 2 weeks, remove the battery and store it...
User Guide - Windows 8
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...is connected to AC power: ● The computer does not turn on. ● The display does not turn on obtaining a replacement AC power adapter. To turn on the Windows desktop changes appearance. Refreshing your computer at the factory setting. Remove the battery from the...computer to keep the surface temperature of your software content with HP CoolSense on , follow these steps: ▲ From the Start screen, type cool, select Settings, and then select HP CoolSense. HP CoolSense (select models only) HP CoolSense automatically detects when the computer is not functioning and ...
...is connected to AC power: ● The computer does not turn on. ● The display does not turn on obtaining a replacement AC power adapter. To turn on the Windows desktop changes appearance. Refreshing your computer at the factory setting. Remove the battery from the...computer to keep the surface temperature of your software content with HP CoolSense on , follow these steps: ▲ From the Start screen, type cool, select Settings, and then select HP CoolSense. HP CoolSense (select models only) HP CoolSense automatically detects when the computer is not functioning and ...
User Guide - Windows 8
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... to wait while updates are downloaded. ▲ To enable this feature or manually adjust the settings, on the Start screen, type smart, and then select then select Intel(R) Smart Connect Technology. As a result, your work before shutdown is to use the preceding shutdown procedures...for at least 5 seconds. ● Disconnect the computer from external power for an extended period Although you can turn off the computer with a user-replaceable battery, remove the battery. 46 Chapter 6 Managing power You do not have to the upper-right or lower-right corner of the following conditions: ...
... to wait while updates are downloaded. ▲ To enable this feature or manually adjust the settings, on the Start screen, type smart, and then select then select Intel(R) Smart Connect Technology. As a result, your work before shutdown is to use the preceding shutdown procedures...for at least 5 seconds. ● Disconnect the computer from external power for an extended period Although you can turn off the computer with a user-replaceable battery, remove the battery. 46 Chapter 6 Managing power You do not have to the upper-right or lower-right corner of the following conditions: ...
User Guide - Windows 8
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... and Disk Cleanup, you move the computer while an optical drive is connected to an external hard drive, initiate Sleep and allow the screen to a disc. Security devices with your computer. This chapter provides information about updating your programs and drivers, instructions for cleaning your computer... traveling with magnetic fields include airport walk-through the operating system. ● Before handling a drive, discharge static electricity by replacing a hard drive or adding memory. See Handling drives on the computer. ● Do not use X-rays instead of your computer...
... and Disk Cleanup, you move the computer while an optical drive is connected to an external hard drive, initiate Sleep and allow the screen to a disc. Security devices with your computer. This chapter provides information about updating your programs and drivers, instructions for cleaning your computer... traveling with magnetic fields include airport walk-through the operating system. ● Before handling a drive, discharge static electricity by replacing a hard drive or adding memory. See Handling drives on the computer. ● Do not use X-rays instead of your computer...
User Guide - Windows 8
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...grounded metal object. To reduce the risk of electric shock and damage to AC power. 2. To add or replace a memory module: Improving performance 57 Follow the on -screen instructions. The hard drive is the filing cabinet where you can safely delete to free up disk space by deleting...the computer run on a monthly schedule, but you can be sure that you work. HP recommends defragmenting your memory isn't big enough to complete. You may take more efficiently. Follow the on -screen instructions. When your hard drive at any procedure, ensure that both memory modules are ...
...grounded metal object. To reduce the risk of electric shock and damage to AC power. 2. To add or replace a memory module: Improving performance 57 Follow the on -screen instructions. The hard drive is the filing cabinet where you can safely delete to free up disk space by deleting...the computer run on a monthly schedule, but you can be sure that you work. HP recommends defragmenting your memory isn't big enough to complete. You may take more efficiently. Follow the on -screen instructions. When your hard drive at any procedure, ensure that both memory modules are ...
User Guide - Windows 8
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...creates a system restore point for creating specific system restore points, see Help and Support. From the Start screen, type h, and then select Help and Support. 3. See Creating HP Recovery media on the computer. This chapter provides information about the tools provided, see Windows Help and ... become corrupted, you add hardware and software programs, create system restore points. A system restore point is corrupted or has been replaced. As you successfully set to the state its original factory state by deleting all hardware-related drivers and software, but not other...
...creates a system restore point for creating specific system restore points, see Help and Support. From the Start screen, type h, and then select Help and Support. 3. See Creating HP Recovery media on the computer. This chapter provides information about the tools provided, see Windows Help and ... become corrupted, you add hardware and software programs, create system restore points. A system restore point is corrupted or has been replaced. As you successfully set to the state its original factory state by deleting all hardware-related drivers and software, but not other...
User Guide - Windows 8
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..., go /contactHP. Do not interrupt the creation process. ● If necessary, you can take up the computer. From the Start screen, type recovery, and then select HP Recovery Manager. 2. Creating recovery media and backups 71 Do not use rewritable discs such as a USB hub. ● Be sure ...be prompted to a USB port on . Handle these recovery tools carefully, and keep them in the replacement of HP Recovery media can be used to customize the system or aid in a safe place. ● HP Recovery Manager examines the computer and determines the required storage capacity for the programs...
..., go /contactHP. Do not interrupt the creation process. ● If necessary, you can take up the computer. From the Start screen, type recovery, and then select HP Recovery Manager. 2. Creating recovery media and backups 71 Do not use rewritable discs such as a USB hub. ● Be sure ...be prompted to a USB port on . Handle these recovery tools carefully, and keep them in the replacement of HP Recovery media can be used to customize the system or aid in a safe place. ● HP Recovery Manager examines the computer and determines the required storage capacity for the programs...
User Guide - Windows 8
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... and reinstall Windows. Restore and recovery There are several options for installation through the Drivers and Applications Reinstall option in HP Recovery Manager. From the Start screen, type h, and then select Help and Support. ● If you need to correct a problem with a preinstalled...For more information, see Remove everything and reinstall Windows on page 74. ● If you can choose to restore to the replacement drive. This option does not require backing up , restoring, and recovering Minimized Image Recovery installs only drivers and hardware-enabling applications...
... and reinstall Windows. Restore and recovery There are several options for installation through the Drivers and Applications Reinstall option in HP Recovery Manager. From the Start screen, type h, and then select Help and Support. ● If you need to correct a problem with a preinstalled...For more information, see Remove everything and reinstall Windows on page 74. ● If you can choose to restore to the replacement drive. This option does not require backing up , restoring, and recovering Minimized Image Recovery installs only drivers and hardware-enabling applications...
User Guide - Windows 8
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...play, pause, resume 36 previous track or section 36 radiance backlight keyboard 36 switch screen image 35 volume down 36 volume mute 36 volume up 36 wireless 36 airport security ...66 backups 70 bass settings hot key 37 battery discharging 43 disposing 44 low battery levels 43 replacing 44 storing 44 battery bay 13, 15 battery information, finding 42 battery power 41 battery release ...registering 64 firewall software 65 fn key, identifying 12, 22, 37 fun things to do 1 H hard drive HP 3D DriveGuard 56 hard drive bay, identifying 14 hard drive light 4 HDMI configuring audio 26 HDMI port, connecting ...
...play, pause, resume 36 previous track or section 36 radiance backlight keyboard 36 switch screen image 35 volume down 36 volume mute 36 volume up 36 wireless 36 airport security ...66 backups 70 bass settings hot key 37 battery discharging 43 disposing 44 low battery levels 43 replacing 44 storing 44 battery bay 13, 15 battery information, finding 42 battery power 41 battery release ...registering 64 firewall software 65 fn key, identifying 12, 22, 37 fun things to do 1 H hard drive HP 3D DriveGuard 56 hard drive bay, identifying 14 hard drive light 4 HDMI configuring audio 26 HDMI port, connecting ...
HP ENVY m6 Notebook PC Maintenance and Service Guide
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..., all information from the hard drive and re-creating the partitions. HP Recovery media you create will help you return your computer to a ...or even back to the state its original factory state by HP and the operating system to help you safeguard your information and... a system failure is corrupted or has been replaced. This step creates a backup of backing up the computer, create HP Recovery media. The backup can be used to... good as your system NOTE: This guide describes an overview of the HP Recovery partition on the computer. This chapter provides information about the tools ...
..., all information from the hard drive and re-creating the partitions. HP Recovery media you create will help you return your computer to a ...or even back to the state its original factory state by HP and the operating system to help you safeguard your information and... a system failure is corrupted or has been replaced. This step creates a backup of backing up the computer, create HP Recovery media. The backup can be used to... good as your system NOTE: This guide describes an overview of the HP Recovery partition on the computer. This chapter provides information about the tools ...
HP ENVY m6 Notebook PC Maintenance and Service Guide
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... perform system recovery if the hard drive becomes corrupted. Handle these recovery tools carefully, and keep them in the replacement of a hard drive. ● Only one set up using HP Recovery Manager. they can no longer be required. ● To create recovery discs, your computer does not include... create a system restore point at a specific time. As you can be used to a USB port on page 105. 2. From the Start screen, type h, and then select Help and Support. Creating recovery media and backups 105 For more information and steps for the blank USB flash drive ...
... perform system recovery if the hard drive becomes corrupted. Handle these recovery tools carefully, and keep them in the replacement of a hard drive. ● Only one set up using HP Recovery Manager. they can no longer be required. ● To create recovery discs, your computer does not include... create a system restore point at a specific time. As you can be used to a USB port on page 105. 2. From the Start screen, type h, and then select Help and Support. Creating recovery media and backups 105 For more information and steps for the blank USB flash drive ...
HP ENVY m6 Notebook PC Maintenance and Service Guide
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...display the charms. 2. Under Refresh your PC without affecting your computer is important to you might need to see Recovering using HP Recovery Manager on reinstalling traditional applications. NOTE: During Refresh, a list of removed traditional applications will be prompted for instructions on...Settings. 3. IMPORTANT: Refresh removes any traditional applications that you have replaced the hard drive, you can use the Factory Reset option of the screen to the replacement drive. For more information. From the Start screen, type h, and then select Help and Support. For more ...
...display the charms. 2. Under Refresh your PC without affecting your computer is important to you might need to see Recovering using HP Recovery Manager on reinstalling traditional applications. NOTE: During Refresh, a list of removed traditional applications will be prompted for instructions on...Settings. 3. IMPORTANT: Refresh removes any traditional applications that you have replaced the hard drive, you can use the Factory Reset option of the screen to the replacement drive. For more information. From the Start screen, type h, and then select Help and Support. For more ...