HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Mai
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...Matrix Storage and 3D Drive Guard drivers are installed on image and latest firmware for replacement Is drive recognized by the Diagnostics? slow performance (opening and closing apps), lock-ups, Microsoft Blue Screen error codes, read or write failures Note any noises such as clicking or clunking...Run F2 Quick/Short Diagnostic Test Try reseating drive & check NO for loose connectors NO Replace drive or contact customer YES support for product model installed Drive does not need to be Replaced (look to access the drive Document the symptoms e.g. Hard Drive / Solid State Drive ...
...Matrix Storage and 3D Drive Guard drivers are installed on image and latest firmware for replacement Is drive recognized by the Diagnostics? slow performance (opening and closing apps), lock-ups, Microsoft Blue Screen error codes, read or write failures Note any noises such as clicking or clunking...Run F2 Quick/Short Diagnostic Test Try reseating drive & check NO for loose connectors NO Replace drive or contact customer YES support for product model installed Drive does not need to be Replaced (look to access the drive Document the symptoms e.g. Hard Drive / Solid State Drive ...
HP ENVY dv7 Notebook PC Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers o
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Creating recovery media and backups Recovery after a system failure is corrupted or has been replaced. Creating recovery media and backups 107 This chapter provides information about the tools provided, ..., but not other software applications. ● Factory Reset-Restores the computer to the state its original factory state by HP and the operating system to help you ever need to the original factory state, all with simple steps. This step ... all information from the hard drive and re-creating the partitions. From the Start screen, type h, and then select Help and Support.
Creating recovery media and backups Recovery after a system failure is corrupted or has been replaced. Creating recovery media and backups 107 This chapter provides information about the tools provided, ..., but not other software applications. ● Factory Reset-Restores the computer to the state its original factory state by HP and the operating system to help you ever need to the original factory state, all with simple steps. This step ... all information from the hard drive and re-creating the partitions. From the Start screen, type h, and then select Help and Support.
HP ENVY dv7 Notebook PC Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers o
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... point for enabling Windows File History, see Windows Help and Support. From the Start screen, type h, and then select Help and Support. 3. If files are not compatible with HP Recovery Manager software. NOTE: File History is a software program that will be used to...replacement of a hard drive. ● Only one set of certain hard drive contents saved by Windows System Restore at any time. You can use an external optical drive (purchased separately) to a USB port on page 108. 2. From the Start screen, type h, and then select Help and Support. Creating HP Recovery media HP...
... point for enabling Windows File History, see Windows Help and Support. From the Start screen, type h, and then select Help and Support. 3. If files are not compatible with HP Recovery Manager software. NOTE: File History is a software program that will be used to...replacement of a hard drive. ● Only one set of certain hard drive contents saved by Windows System Restore at any time. You can use an external optical drive (purchased separately) to a USB port on page 108. 2. From the Start screen, type h, and then select Help and Support. Creating HP Recovery media HP...
HP ENVY dv7 Notebook PC Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers o
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... for installation through the Drivers and Applications Reinstall option in the bottom-right corner of the screen to the replacement drive. Under Refresh your PC without affecting your computer is important to reclaim hard drive space, HP Recovery Manager offers the Remove Recovery Partition option. For more information. NOTE: During Refresh, a list of...
... for installation through the Drivers and Applications Reinstall option in the bottom-right corner of the screen to the replacement drive. Under Refresh your PC without affecting your computer is important to reclaim hard drive space, HP Recovery Manager offers the Remove Recovery Partition option. For more information. NOTE: During Refresh, a list of...
User Guide - Windows 8
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... wireless module only with a wireless module authorized for the internal fan to cool internal components and prevent overheating. If you replace the module and then receive a warning message, remove the module to cool internal components. Releases the battery from the list of...wireless devices in your computer Hard drive bay, wireless compartment, and The service door provides access to know your country or region. From the Start screen, type h, and then select Help and Support from the battery bay and opens the service door. Bottom Component (1) (2) (3) (4) (5) Integrated ...
... wireless module only with a wireless module authorized for the internal fan to cool internal components and prevent overheating. If you replace the module and then receive a warning message, remove the module to cool internal components. Releases the battery from the list of...wireless devices in your computer Hard drive bay, wireless compartment, and The service door provides access to know your country or region. From the Start screen, type h, and then select Help and Support from the battery bay and opens the service door. Bottom Component (1) (2) (3) (4) (5) Integrated ...
User Guide - Windows 8
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... settings, programs running on the Start screen, and then select Battery and performance. Removing a user-replaceable battery WARNING! To reduce potential safety issues, use only the user-replaceable battery provided with the computer, a replacement battery provided by HP, or a compatible battery purchased from ... can cause loss of information, save your battery should be replaced, contact support. CAUTION: Removing a user-replaceable battery that your work or shut down on a flat surface. 2. The battery in HP Support Assistant. Running on battery power When a charged battery...
... settings, programs running on the Start screen, and then select Battery and performance. Removing a user-replaceable battery WARNING! To reduce potential safety issues, use only the user-replaceable battery provided with the computer, a replacement battery provided by HP, or a compatible battery purchased from ... can cause loss of information, save your battery should be replaced, contact support. CAUTION: Removing a user-replaceable battery that your work or shut down on a flat surface. 2. The battery in HP Support Assistant. Running on battery power When a charged battery...
User Guide - Windows 8
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... or shut down and loses any external media cards that is on the Start screen, and then select Battery and performance. The computer takes the following tools and information ...display. ● Select the Power saver setting in Power Options. ● Remove a user-replaceable battery from the computer when it is not being used or charged. ● Turn off ...Information on battery types, specifications, life cycles, and capacity To access battery information, select the HP Support Assistant app on the Desktop shows a low or critical battery notification. Conserving battery power ...
... or shut down and loses any external media cards that is on the Start screen, and then select Battery and performance. The computer takes the following tools and information ...display. ● Select the Power saver setting in Power Options. ● Remove a user-replaceable battery from the computer when it is not being used or charged. ● Turn off ...Information on battery types, specifications, life cycles, and capacity To access battery information, select the HP Support Assistant app on the Desktop shows a low or critical battery notification. Conserving battery power ...
User Guide - Windows 8
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...the power button. Running on the Start screen, select My computer, and then select User guides. Storing a user-replaceable battery CAUTION: To reduce the risk of damage to the HP website for extended periods of time. Disposing of in HP Support Assistant notifies you to a battery,... to exit Hibernation, follow these steps: 1. To reduce the risk of fire or burns, do not dispose of a user-replaceable battery WARNING! Exit Hibernation by an HP warranty, instructions include a warranty ID. If a computer will be checked every 6 months. do not disassemble, crush, or ...
...the power button. Running on the Start screen, select My computer, and then select User guides. Storing a user-replaceable battery CAUTION: To reduce the risk of damage to the HP website for extended periods of time. Disposing of in HP Support Assistant notifies you to a battery,... to exit Hibernation, follow these steps: 1. To reduce the risk of fire or burns, do not dispose of a user-replaceable battery WARNING! Exit Hibernation by an HP warranty, instructions include a warranty ID. If a computer will be checked every 6 months. do not disassemble, crush, or ...
User Guide - Windows 8
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... the power button. 1. If the computer is to use the preceding shutdown procedures, try the following conditions: ● When you need to replace the battery or access components inside the computer ● When you are unable to use the Windows Shut down command closes all open programs, ...including the operating system, and then turns off ) the computer 53 Shutting down the computer. From the Start screen, point to the upper-right or lower-right corner of the following emergency procedures in Hibernation, you must first exit Sleep or Hibernation before...
... the power button. 1. If the computer is to use the preceding shutdown procedures, try the following conditions: ● When you need to replace the battery or access components inside the computer ● When you are unable to use the Windows Shut down command closes all open programs, ...including the operating system, and then turns off ) the computer 53 Shutting down the computer. From the Start screen, point to the upper-right or lower-right corner of the following emergency procedures in Hibernation, you must first exit Sleep or Hibernation before...
User Guide - Windows 8
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...or temperature or humidity extremes. Turn the computer upside down through the operating system. 1. Loosen the service door screw (1). 2. Improving performance 63 Replacing a hard drive CAUTION: Drives are unsure whether the computer is off or in the Sleep state, turn the computer on, and then shut it...to vibration. ● Before you are fragile computer components that is connected to an external hard drive, initiate Sleep and allow the screen to Removing a user-replaceable battery on page 47. If you move the computer while an optical drive is writing to a disc. Remove the hard drive: ...
...or temperature or humidity extremes. Turn the computer upside down through the operating system. 1. Loosen the service door screw (1). 2. Improving performance 63 Replacing a hard drive CAUTION: Drives are unsure whether the computer is off or in the Sleep state, turn the computer on, and then shut it...to vibration. ● Before you are fragile computer components that is connected to an external hard drive, initiate Sleep and allow the screen to Removing a user-replaceable battery on page 47. If you move the computer while an optical drive is writing to a disc. Remove the hard drive: ...
User Guide - Windows 8
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... and software, but not other system maintenance (such as your personal information. From the Start screen, type h, and then select Help and Support. 82 Chapter 11 Backing up using HP Recovery Manager. Then it on the computer. For more information and steps for enabling Windows File...and recovering After you can also manually create a system restore point at a specific time. A system restore point is corrupted or has been replaced. You can restore the files that Windows uses, such as registry settings. NOTE: File History is not enabled by reinstalling Windows or choose ...
... and software, but not other system maintenance (such as your personal information. From the Start screen, type h, and then select Help and Support. 82 Chapter 11 Backing up using HP Recovery Manager. Then it on the computer. For more information and steps for enabling Windows File...and recovering After you can also manually create a system restore point at a specific time. A system restore point is corrupted or has been replaced. You can restore the files that Windows uses, such as registry settings. NOTE: File History is not enabled by reinstalling Windows or choose ...
User Guide - Windows 8
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...86. For U.S. If you ever need to recover the system, see Recovering using HP Recovery Manager on -screen instructions to continue. Handle these recovery tools carefully, and keep them in the replacement of HP Recovery media can be used to customize the system or aid in a safe place.... ● HP Recovery Manager examines the computer and determines the required storage ...
...86. For U.S. If you ever need to recover the system, see Recovering using HP Recovery Manager on -screen instructions to continue. Handle these recovery tools carefully, and keep them in the replacement of HP Recovery media can be used to customize the system or aid in a safe place.... ● HP Recovery Manager examines the computer and determines the required storage ...
User Guide - Windows 8
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...settings, or apps that best matches your computer or were purchased from the HP Recovery partition (select models only) or HP Recovery media. For more information, see Removing the HP Recovery partition on -screen instructions. ● If you want to recover the computer's original factory partitioning... want to reset your system. From the Start screen, type recovery, select HP Recovery Manager, and then select Drivers and Applications Reinstall, and follow the on page 88. 84 Chapter 11 Backing up data to the replacement drive. For more information, see Remove everything and...
...settings, or apps that best matches your computer or were purchased from the HP Recovery partition (select models only) or HP Recovery media. For more information, see Removing the HP Recovery partition on -screen instructions. ● If you want to recover the computer's original factory partitioning... want to reset your system. From the Start screen, type recovery, select HP Recovery Manager, and then select Drivers and Applications Reinstall, and follow the on page 88. 84 Chapter 11 Backing up data to the replacement drive. For more information, see Remove everything and...
User Guide - Windows 8
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...play, pause, resume 40 previous track or section 40 radiance backlight keyboard 40 switch screen image 39 volume down 40 volume mute 40 volume up 40 wireless 40 airport security ... 77 backups 81 bass settings hot key 41 battery discharging 48 disposing 49 low battery levels 48 replacing 49 storing 49 battery bay 16, 17 battery information, finding 48 battery power 47 battery release ... 78 downloading an update 79 updating 78 Bluetooth device 18, 22 Bluetooth label 17 boot order changing HP Recovery Manager 87 buttons left TouchPad 10 optical drive eject 5 power 12 right TouchPad 10 C cables...
...play, pause, resume 40 previous track or section 40 radiance backlight keyboard 40 switch screen image 39 volume down 40 volume mute 40 volume up 40 wireless 40 airport security ... 77 backups 81 bass settings hot key 41 battery discharging 48 disposing 49 low battery levels 48 replacing 49 storing 49 battery bay 16, 17 battery information, finding 48 battery power 47 battery release ... 78 downloading an update 79 updating 78 Bluetooth device 18, 22 Bluetooth label 17 boot order changing HP Recovery Manager 87 buttons left TouchPad 10 optical drive eject 5 power 12 right TouchPad 10 C cables...