HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Mai
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... Diagnostic Test will run YES Does the drive fail the Diagnostic test? slow performance (opening and closing apps), lock-ups, Microsoft Blue Screen error codes, read or write failures Note any noises such as clicking or clunking Record any Failure IDs from running diagnostics If possible, perform... a backup of Drive Failure Recommended Actions for product model installed Drive does not need to be Replaced (look to OS, Software, or other hardware problems) Page 4 YES Does the drive fail the Diagnostic test? NO Verify Intel Matrix ...
... Diagnostic Test will run YES Does the drive fail the Diagnostic test? slow performance (opening and closing apps), lock-ups, Microsoft Blue Screen error codes, read or write failures Note any noises such as clicking or clunking Record any Failure IDs from running diagnostics If possible, perform... a backup of Drive Failure Recommended Actions for product model installed Drive does not need to be Replaced (look to OS, Software, or other hardware problems) Page 4 YES Does the drive fail the Diagnostic test? NO Verify Intel Matrix ...
HP ENVY dv7 Notebook PC Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers o
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From the Start screen, type h, and then select Help and Support. Creating recovery media and backups 107...as good as your computer to a proper working state or even back to . 7 Backing up the computer, create HP Recovery media. This chapter provides information about the tools provided, see Help and Support. Creating recovery media and backups ...Recovery after a system failure is corrupted or has been replaced. After you safeguard your system NOTE: This guide describes an overview of the HP Recovery partition on the computer. Then it if you return your most recent...
From the Start screen, type h, and then select Help and Support. Creating recovery media and backups 107...as good as your computer to a proper working state or even back to . 7 Backing up the computer, create HP Recovery media. This chapter provides information about the tools provided, see Help and Support. Creating recovery media and backups ...Recovery after a system failure is corrupted or has been replaced. After you safeguard your system NOTE: This guide describes an overview of the HP Recovery partition on the computer. Then it if you return your most recent...
HP ENVY dv7 Notebook PC Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers o
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... media can use a high-quality blank USB flash drive. ● If your computer from the HP website. Handle these recovery tools carefully, and keep them in the replacement of your computer must have an optical drive with DVD writer capability, and you must turn it must use ... as a software update, security scanning, or system diagnostics). As you can be restored from libraries, Desktop, contacts, and favorites. From the Start screen, type h, and then select Help and Support. You can use an external optical drive, it on the computer; Restoring files is not enabled by...
... media can use a high-quality blank USB flash drive. ● If your computer from the HP website. Handle these recovery tools carefully, and keep them in the replacement of your computer must have an optical drive with DVD writer capability, and you must turn it must use ... as a software update, security scanning, or system diagnostics). As you can be restored from libraries, Desktop, contacts, and favorites. From the Start screen, type h, and then select Help and Support. You can use an external optical drive, it on the computer; Restoring files is not enabled by...
HP ENVY dv7 Notebook PC Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers o
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... or lower corner of the screen, and then select General from the HP Recovery media. Click Settings. 3. Minimized Image Recovery installs only drivers and hardware-enabling applications. Other applications included in the bottom-right corner of the screen to the replacement drive. For more information, ...see Recovering using Refresh. For more information, see what is not working properly and you need to reinstall. NOTE: During Refresh, a list of HP Recovery media to restore the factory ...
... or lower corner of the screen, and then select General from the HP Recovery media. Click Settings. 3. Minimized Image Recovery installs only drivers and hardware-enabling applications. Other applications included in the bottom-right corner of the screen to the replacement drive. For more information, ...see Recovering using Refresh. For more information, see what is not working properly and you need to reinstall. NOTE: During Refresh, a list of HP Recovery media to restore the factory ...
User Guide - Windows 8
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...compartment, and The service door provides access to restore computer functionality, and then contact support through Help and Support. From the Start screen, type h, and then select Help and Support from the battery bay and opens the service door. Holds the battery. Bottom Component... (1) (2) (3) (4) (5) Integrated subwoofer Battery bay Battery release latch Description Provides superior bass sound. If you replace the module and then receive a warning message, remove the module to the hard drive bay, memory module compartment wireless compartment and...
...compartment, and The service door provides access to restore computer functionality, and then contact support through Help and Support. From the Start screen, type h, and then select Help and Support from the battery bay and opens the service door. Holds the battery. Bottom Component... (1) (2) (3) (4) (5) Integrated subwoofer Battery bay Battery release latch Description Provides superior bass sound. If you replace the module and then receive a warning message, remove the module to the hard drive bay, memory module compartment wireless compartment and...
User Guide - Windows 8
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... To monitor the status of your battery should be replaced, contact support. Removing a user-replaceable battery WARNING! To prevent loss of information. To access battery information, select the HP Support Assistant app on the computer, display brightness, ...screen, and then select Battery and performance. Pivot the battery (2) upward and remove it from HP. Running on battery power 47 NOTE: The battery release latch automatically returns to release the battery. To reduce potential safety issues, use only the user-replaceable battery provided with the computer, a replacement...
... To monitor the status of your battery should be replaced, contact support. Removing a user-replaceable battery WARNING! To prevent loss of information. To access battery information, select the HP Support Assistant app on the computer, display brightness, ...screen, and then select Battery and performance. Pivot the battery (2) upward and remove it from HP. Running on battery power 47 NOTE: The battery release latch automatically returns to release the battery. To reduce potential safety issues, use only the user-replaceable battery provided with the computer, a replacement...
User Guide - Windows 8
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... display. ● Select the Power saver setting in Power Options. ● Remove a user-replaceable battery from the computer when it is on or in the Sleep state, the computer initiates Hibernation...critical battery level: ● If Hibernation is disabled and the computer is on the Start screen, and then select Battery and performance. Finding battery information To monitor the status of your...power source, such as an external hard drive connected to "Using the power meter" section. HP Support Assistant provides the following tools and information about the power meter, refer to a USB ...
... display. ● Select the Power saver setting in Power Options. ● Remove a user-replaceable battery from the computer when it is on or in the Sleep state, the computer initiates Hibernation...critical battery level: ● If Hibernation is disabled and the computer is on the Start screen, and then select Battery and performance. Finding battery information To monitor the status of your...power source, such as an external hard drive connected to "Using the power meter" section. HP Support Assistant provides the following tools and information about the power meter, refer to a USB ...
User Guide - Windows 8
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...not dispose of fire or burns, do not disassemble, crush, or puncture; To access the user guides, select the HP Support Assistant app on battery power 49 Storing a user-replaceable battery CAUTION: To reduce the risk of damage to a battery, do not short external contacts; If the battery is ... Save your work and shut down the computer. Running on the Start screen, select My computer, and then select User guides. If a computer will be checked every 6 months. A stored battery should be unused and unplugged from HP. To reduce the risk of in fire or water. Resolving a low...
...not dispose of fire or burns, do not disassemble, crush, or puncture; To access the user guides, select the HP Support Assistant app on battery power 49 Storing a user-replaceable battery CAUTION: To reduce the risk of damage to a battery, do not short external contacts; If the battery is ... Save your work and shut down the computer. Running on the Start screen, select My computer, and then select User guides. If a computer will be checked every 6 months. A stored battery should be unused and unplugged from HP. To reduce the risk of in fire or water. Resolving a low...
User Guide - Windows 8
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...with the power button, the recommended procedure is to use the preceding shutdown procedures, try the following conditions: ● When you need to replace the battery or access components inside the computer ● When you are unable to use the Windows Shut down command: NOTE: If the ...computer is lost when the computer shuts down. Shutting down . From the Start screen, point to save your work before shutdown is possible by briefly pressing the power button. 1. Shutting down (turning off) the computer CAUTION: ...
...with the power button, the recommended procedure is to use the preceding shutdown procedures, try the following conditions: ● When you need to replace the battery or access components inside the computer ● When you are unable to use the Windows Shut down command: NOTE: If the ...computer is lost when the computer shuts down. Shutting down . From the Start screen, point to save your work before shutdown is possible by briefly pressing the power button. 1. Shutting down (turning off) the computer CAUTION: ...
User Guide - Windows 8
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... drive: NOTE: For computers with two hard drives, the removal procedure is connected to an external hard drive, initiate Sleep and allow the screen to vibration. ● Before you are fragile computer components that is the same but the hard drive cable for one hard drive will be...flat surface. 5. ● Do not type on the keyboard or move a computer that must be longer than the cable for the other hard drive. 1. Replacing a hard drive CAUTION: Drives are unsure whether the computer is writing to the computer. 3. Turn the computer upside down through the operating system. 1.
... drive: NOTE: For computers with two hard drives, the removal procedure is connected to an external hard drive, initiate Sleep and allow the screen to vibration. ● Before you are fragile computer components that is the same but the hard drive cable for one hard drive will be...flat surface. 5. ● Do not type on the keyboard or move a computer that must be longer than the cable for the other hard drive. 1. Replacing a hard drive CAUTION: Drives are unsure whether the computer is writing to the computer. 3. Turn the computer upside down through the operating system. 1.
User Guide - Windows 8
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...9679; Factory Reset-Restores the computer to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced. You can restore the files that were installed at the factory. ● Minimized Image Recovery-Reinstalls the operating system and all ...computer by reinstalling Windows or choose to regularly and automatically back up the computer, create HP Recovery media. A system restore point is only as good as your personal information. From the Start screen, type h, and then select Help and Support. 3. After you add hardware and software...
...9679; Factory Reset-Restores the computer to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced. You can restore the files that were installed at the factory. ● Minimized Image Recovery-Reinstalls the operating system and all ...computer by reinstalling Windows or choose to regularly and automatically back up the computer, create HP Recovery media. A system restore point is only as good as your personal information. From the Start screen, type h, and then select Help and Support. 3. After you add hardware and software...
User Guide - Windows 8
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.... ● If your computer does not include an integrated optical drive with HP Recovery Manager software. Select Recovery Media Creation, and follow the on page 86. Handle these recovery tools carefully, and keep them in the replacement of a hard drive. ● Only one set up to an hour... or more. For U.S. For worldwide support, go /contactHP. If you ever need to recover the system, see Recovering using HP Recovery Manager on -screen instructions to continue. the drive cannot ...
.... ● If your computer does not include an integrated optical drive with HP Recovery Manager software. Select Recovery Media Creation, and follow the on page 86. Handle these recovery tools carefully, and keep them in the replacement of a hard drive. ● Only one set up to an hour... or more. For U.S. For worldwide support, go /contactHP. If you ever need to recover the system, see Recovering using HP Recovery Manager on -screen instructions to continue. the drive cannot ...
User Guide - Windows 8
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... the system to reset your computer using Windows System Restore, see Removing the HP Recovery partition on page 86. ● If you have replaced the hard drive, you want to reset your information from the HP Recovery media. From the Start screen, type h, and then select Help and Support. ● If you need to...
... the system to reset your computer using Windows System Restore, see Removing the HP Recovery partition on page 86. ● If you have replaced the hard drive, you want to reset your information from the HP Recovery media. From the Start screen, type h, and then select Help and Support. ● If you need to...
User Guide - Windows 8
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...play, pause, resume 40 previous track or section 40 radiance backlight keyboard 40 switch screen image 39 volume down 40 volume mute 40 volume up 40 wireless 40 airport security ... 77 backups 81 bass settings hot key 41 battery discharging 48 disposing 49 low battery levels 48 replacing 49 storing 49 battery bay 16, 17 battery information, finding 48 battery power 47 battery release ... 78 downloading an update 79 updating 78 Bluetooth device 18, 22 Bluetooth label 17 boot order changing HP Recovery Manager 87 buttons left TouchPad 10 optical drive eject 5 power 12 right TouchPad 10 C cables...
...play, pause, resume 40 previous track or section 40 radiance backlight keyboard 40 switch screen image 39 volume down 40 volume mute 40 volume up 40 wireless 40 airport security ... 77 backups 81 bass settings hot key 41 battery discharging 48 disposing 49 low battery levels 48 replacing 49 storing 49 battery bay 16, 17 battery information, finding 48 battery power 47 battery release ... 78 downloading an update 79 updating 78 Bluetooth device 18, 22 Bluetooth label 17 boot order changing HP Recovery Manager 87 buttons left TouchPad 10 optical drive eject 5 power 12 right TouchPad 10 C cables...