HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Mai
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... Test will run YES Does the drive fail the Diagnostic test? slow performance (opening and closing apps), lock-ups, Microsoft Blue Screen error codes, read or write failures Note any noises such as clicking or clunking Record any Failure IDs from running diagnostics If possible...other hardware problems) Page 4 NO Verify Intel Matrix Storage and 3D Drive Guard drivers are installed on image and latest firmware for replacement Is drive recognized by the Diagnostics? Hard Drive / Solid State Drive Troubleshooting Flowchart End User Experiences: Drive Failure Or Symptoms of drive...
... Test will run YES Does the drive fail the Diagnostic test? slow performance (opening and closing apps), lock-ups, Microsoft Blue Screen error codes, read or write failures Note any noises such as clicking or clunking Record any Failure IDs from running diagnostics If possible...other hardware problems) Page 4 NO Verify Intel Matrix Storage and 3D Drive Guard drivers are installed on image and latest firmware for replacement Is drive recognized by the Diagnostics? Hard Drive / Solid State Drive Troubleshooting Flowchart End User Experiences: Drive Failure Or Symptoms of drive...
HP ENVY dv6 Notebook PC Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers o
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... information about the tools provided, see Help and Support. From the Start screen, type h, and then select Help and Support. Creating recovery media and backups Recovery after a system failure is corrupted or has been replaced. 7 Backing up, restoring, and recovering Your computer includes tools provided by...and software, but not other software applications. ● Factory Reset-Restores the computer to the state its original factory state by HP and the operating system to help you safeguard your information and retrieve it reinstalls the operating system and the software that were ...
... information about the tools provided, see Help and Support. From the Start screen, type h, and then select Help and Support. Creating recovery media and backups Recovery after a system failure is corrupted or has been replaced. 7 Backing up, restoring, and recovering Your computer includes tools provided by...and software, but not other software applications. ● Factory Reset-Restores the computer to the state its original factory state by HP and the operating system to help you safeguard your information and retrieve it reinstalls the operating system and the software that were ...
HP ENVY dv6 Notebook PC Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers o
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... program that Windows uses, such as a USB hub. 110 Chapter 7 Backing up the computer. From the Start screen, type h, and then select Help and Support. Creating HP Recovery media HP Recovery Manager is not enabled by default, so you add hardware and software programs, create system restore points. Handle... these recovery tools carefully, and keep them in the replacement of a hard drive. ● Only one set to a USB port on . As you must turn it must have an optical drive with HP Recovery Manager software. For more information and steps for you backed up...
... program that Windows uses, such as a USB hub. 110 Chapter 7 Backing up the computer. From the Start screen, type h, and then select Help and Support. Creating HP Recovery media HP Recovery Manager is not enabled by default, so you add hardware and software programs, create system restore points. Handle... these recovery tools carefully, and keep them in the replacement of a hard drive. ● Only one set to a USB port on . As you must turn it must have an optical drive with HP Recovery Manager software. For more information and steps for you backed up...
HP ENVY dv6 Notebook PC Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers o
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... When your computer is important to the replacement drive. Minimized Image Recovery installs only drivers and hardware-enabling applications. From the Start screen, type h, and then select Help and Support. For more information, see Recovering using HP Recovery Manager on page 115. IMPORTANT:... Refresh removes any traditional applications that you have replaced the hard drive, you wish to ...
... When your computer is important to the replacement drive. Minimized Image Recovery installs only drivers and hardware-enabling applications. From the Start screen, type h, and then select Help and Support. For more information, see Recovering using HP Recovery Manager on page 115. IMPORTANT:... Refresh removes any traditional applications that you have replaced the hard drive, you wish to ...
User Guide - Windows 8
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... Help and Support. Bottom Component (1) (2) Battery bay Battery release latch Description Holds the battery. CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module authorized for the internal fan to cycle on and off during routine operation. (4) Integrated subwoofer... sound. (5) Hard drive bay, wireless compartment, and The service door provides access to cool internal components. Bottom 15 From the Start screen, type h, and then select Help and Support from the battery bay and opens the service door. (3) Vents (3) Enable airflow to ...
... Help and Support. Bottom Component (1) (2) Battery bay Battery release latch Description Holds the battery. CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module authorized for the internal fan to cycle on and off during routine operation. (4) Integrated subwoofer... sound. (5) Hard drive bay, wireless compartment, and The service door provides access to cool internal components. Bottom 15 From the Start screen, type h, and then select Help and Support from the battery bay and opens the service door. (3) Vents (3) Enable airflow to ...
User Guide - Windows 8
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...your WLAN from the Desktop, right-click the network status icon, and then select Open Network and Sharing Center. For more information, from the Start screen, type h, and then select Help and Support from other electronic devices or structural barriers such as the following: ● Computers (desktop, notebook, PDA... the far right of Bluetooth devices. Using Bluetooth wireless devices (select models only) A Bluetooth device provides short-range wireless communications that replace the physical cable connections that traditionally link electronic devices such as walls and floors.
...your WLAN from the Desktop, right-click the network status icon, and then select Open Network and Sharing Center. For more information, from the Start screen, type h, and then select Help and Support from other electronic devices or structural barriers such as the following: ● Computers (desktop, notebook, PDA... the far right of Bluetooth devices. Using Bluetooth wireless devices (select models only) A Bluetooth device provides short-range wireless communications that replace the physical cable connections that traditionally link electronic devices such as walls and floors.
User Guide - Windows 8
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...the AC adapter is not plugged into external power, the computer runs on battery power. Removing a user-replaceable battery WARNING! To access battery information, select the HP Support Assistant app on the computer, display brightness, external devices connected to conserve battery life. To access ... power and the display brightness decreases to the computer, and other factors. CAUTION: Removing a user-replaceable battery that your work or shut down on the Start screen, and then select Battery and performance. NOTE: The battery release latch automatically returns to release the ...
...the AC adapter is not plugged into external power, the computer runs on battery power. Removing a user-replaceable battery WARNING! To access battery information, select the HP Support Assistant app on the computer, display brightness, external devices connected to conserve battery life. To access ... power and the display brightness decreases to the computer, and other factors. CAUTION: Removing a user-replaceable battery that your work or shut down on the Start screen, and then select Battery and performance. NOTE: The battery release latch automatically returns to release the ...
User Guide - Windows 8
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...● Battery test ● Information on battery types, specifications, life cycles, and capacity To access battery information, select the HP Support Assistant app on the Start screen, and then select Battery and performance. Resolving a low battery level Resolving a low battery level when external power is on or ...battery life: ● Lower the brightness on the display. ● Select the Power saver setting in Power Options. ● Remove a user-replaceable battery from the computer when it is not being used or charged. ● Turn off wireless when you are not using them. ● ...
...● Battery test ● Information on battery types, specifications, life cycles, and capacity To access battery information, select the HP Support Assistant app on the Start screen, and then select Battery and performance. Resolving a low battery level Resolving a low battery level when external power is on or ...battery life: ● Lower the brightness on the display. ● Select the Power saver setting in Power Options. ● Remove a user-replaceable battery from the computer when it is not being used or charged. ● Turn off wireless when you are not using them. ● ...
User Guide - Windows 8
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... properly or when the battery storage capacity has reached a weak condition. Running on external AC power For information on the Start screen, select My computer, and then select User guides. Disposing of fire or burns, do not dispose of the following conditions:...docking/expansion device. Storing a user-replaceable battery CAUTION: To reduce the risk of damage to high temperatures for more information about ordering a replacement battery. do not expose it to the HP Web site for proper battery disposal. Replacing a user-replaceable battery Battery Check in the computer ...
... properly or when the battery storage capacity has reached a weak condition. Running on external AC power For information on the Start screen, select My computer, and then select User guides. Disposing of fire or burns, do not dispose of the following conditions:...docking/expansion device. Storing a user-replaceable battery CAUTION: To reduce the risk of damage to high temperatures for more information about ordering a replacement battery. do not expose it to the HP Web site for proper battery disposal. Replacing a user-replaceable battery Battery Check in the computer ...
User Guide - Windows 8
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... and disconnected from external power for at least 5 seconds. ● Disconnect the computer from external power. ● On models with a user-replaceable battery, remove the battery. 50 Chapter 6 Managing power Shut down command closes all open programs, including the operating system, and then turns off ...the display and computer. The Shut down the computer under any of the screen. 3. From the Start screen, point to the upper-right or lower-right corner of the following emergency procedures in Hibernation, you can turn off ) ...
... and disconnected from external power for at least 5 seconds. ● Disconnect the computer from external power. ● On models with a user-replaceable battery, remove the battery. 50 Chapter 6 Managing power Shut down command closes all open programs, including the operating system, and then turns off ...the display and computer. The Shut down the computer under any of the screen. 3. From the Start screen, point to the upper-right or lower-right corner of the following emergency procedures in Hibernation, you can turn off ) ...
User Guide - Windows 8
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... (3). 3. Do not drop a drive, place items on it, or expose it down the computer. Turn the computer upside down the computer. 2. Replacing a hard drive CAUTION: Drives are unsure whether the computer is writing to vibration. ● Before you are fragile computer components that is the same ...one hard drive will be handled with two hard drives, the removal procedure is connected to an external hard drive, initiate Sleep and allow the screen to the computer. 3. Unplug the power cord from the system board. 4. See Handling drives on page 58 for the other hard drive....
... (3). 3. Do not drop a drive, place items on it, or expose it down the computer. Turn the computer upside down the computer. 2. Replacing a hard drive CAUTION: Drives are unsure whether the computer is writing to vibration. ● Before you are fragile computer components that is the same ...one hard drive will be handled with two hard drives, the removal procedure is connected to an external hard drive, initiate Sleep and allow the screen to the computer. 3. Unplug the power cord from the system board. 4. See Handling drives on page 58 for the other hard drive....
User Guide - Windows 8
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... operating system and the programs that were installed at a specific time. A system restore point is corrupted or has been replaced. For more information and steps for enabling Windows File History, see Windows Help and Support. As you backed up the computer, create...Windows File History can restore the files that Windows uses, such as registry settings. From the Start screen, type h, and then select Help and Support. 3. You can be set up using HP Recovery Manager. Windows creates a system restore point for creating specific system restore points, see Windows Help...
... operating system and the programs that were installed at a specific time. A system restore point is corrupted or has been replaced. For more information and steps for enabling Windows File History, see Windows Help and Support. As you backed up the computer, create...Windows File History can restore the files that Windows uses, such as registry settings. From the Start screen, type h, and then select Help and Support. 3. You can be set up using HP Recovery Manager. Windows creates a system restore point for creating specific system restore points, see Windows Help...
User Guide - Windows 8
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...screen, type recovery, and then select HP Recovery Manager. 2. the drive cannot be connected directly to a USB port on page 82. Creating HP Recovery media HP Recovery Manager is connected to AC power before you ever need to continue. HP Recovery media can be created. Handle these recovery tools carefully, and keep them in the replacement...finish burning the current DVD. If you must be connected to a USB port on -screen instructions to recover the system, see Recovering using HP Recovery Manager on the computer; Select Recovery Media Creation, and follow the on an external...
...screen, type recovery, and then select HP Recovery Manager. 2. the drive cannot be connected directly to a USB port on page 82. Creating HP Recovery media HP Recovery Manager is connected to AC power before you ever need to continue. HP Recovery media can be created. Handle these recovery tools carefully, and keep them in the replacement...finish burning the current DVD. If you must be connected to a USB port on -screen instructions to recover the system, see Recovering using HP Recovery Manager on the computer; Select Recovery Media Creation, and follow the on an external...
User Guide - Windows 8
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..., see Remove everything and reinstall Windows on page 81. ● If you can choose the HP Minimized Image Recovery option from the Windows Store, consider using HP Recovery Manager on -screen instructions. ● If you want to recover the computer's original factory partitioning and content, you... through the Drivers and Applications Reinstall option in HP Recovery Manager. From the Start screen, type recovery, select HP Recovery Manager, and then select Drivers and Applications Reinstall, and follow the on page 82. ● If you have replaced the hard drive, you can choose the System...
..., see Remove everything and reinstall Windows on page 81. ● If you can choose the HP Minimized Image Recovery option from the Windows Store, consider using HP Recovery Manager on -screen instructions. ● If you want to recover the computer's original factory partitioning and content, you... through the Drivers and Applications Reinstall option in HP Recovery Manager. From the Start screen, type recovery, select HP Recovery Manager, and then select Drivers and Applications Reinstall, and follow the on page 82. ● If you have replaced the hard drive, you can choose the System...
User Guide - Windows 8
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...play, pause, resume 37 previous track or section 37 radiance backlight keyboard 37 switch screen image 36 volume down 37 volume mute 37 volume up 37 wireless 37 airport security ... 72 backups 77 bass settings hot key 38 battery discharging 45 disposing 46 low battery levels 45 replacing 46 storing 46 battery bay 15, 16 battery information, finding 44 battery power 44 battery release ... 74 downloading an update 75 updating 74 Bluetooth device 17, 20 Bluetooth label 16 boot order changing HP Recovery Manager 84 buttons left TouchPad 10 optical drive eject 5 power 12 right TouchPad 10 C cables...
...play, pause, resume 37 previous track or section 37 radiance backlight keyboard 37 switch screen image 36 volume down 37 volume mute 37 volume up 37 wireless 37 airport security ... 72 backups 77 bass settings hot key 38 battery discharging 45 disposing 46 low battery levels 45 replacing 46 storing 46 battery bay 15, 16 battery information, finding 44 battery power 44 battery release ... 74 downloading an update 75 updating 74 Bluetooth device 17, 20 Bluetooth label 16 boot order changing HP Recovery Manager 84 buttons left TouchPad 10 optical drive eject 5 power 12 right TouchPad 10 C cables...