HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Mai
Page 1
... ...5 Firmware & Product Updates ...6 Intel Matrix Storage Technology driver 6 Installing SATA drivers ...6 Care and Maintenance Measures ...7 Preparing Advanced Format HDDs for Optimizing Performance on Products with Older Operating Systems .. 7 For more information ...8 Client Management Interface 7 Additional HP Recommendations for Microsoft Windows installations 7 Hard Drive Mounting Bracket ...7 HP CMI - HP Notebook Hard Drives & Solid State Drives Identifying...
... ...5 Firmware & Product Updates ...6 Intel Matrix Storage Technology driver 6 Installing SATA drivers ...6 Care and Maintenance Measures ...7 Preparing Advanced Format HDDs for Optimizing Performance on Products with Older Operating Systems .. 7 For more information ...8 Client Management Interface 7 Additional HP Recommendations for Microsoft Windows installations 7 Hard Drive Mounting Bracket ...7 HP CMI - HP Notebook Hard Drives & Solid State Drives Identifying...
HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Mai
Page 4
Does Operating System recognize drive? NO Verify Intel Matrix Storage and 3D Drive Guard drivers are installed on image and latest firmware for product model installed Drive does not need to be Replaced (look to Take Document any important data! ...
Does Operating System recognize drive? NO Verify Intel Matrix Storage and 3D Drive Guard drivers are installed on image and latest firmware for product model installed Drive does not need to be Replaced (look to Take Document any important data! ...
HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Mai
Page 5
... process halts and a Failure ID or Code is displayed. Note: The diagnostics may be found at http://welcome.hp.com/country/us /en/support-drivers.html Page 5 Please visit the HP Web site at the following steps: Runs the short/basic test. If the notebook is accidentally dropped or... Note: The 3D Drive Guard is not needed for operational shock is greatest when the notebook is being moved. Download the latest HP 3D Drive Guard driver under the Solutions section from the integrated accelerometer, and protects the hard drive (HDD) by pressing the Esc key. Firmware & Product ...
... process halts and a Failure ID or Code is displayed. Note: The diagnostics may be found at http://welcome.hp.com/country/us /en/support-drivers.html Page 5 Please visit the HP Web site at the following steps: Runs the short/basic test. If the notebook is accidentally dropped or... Note: The 3D Drive Guard is not needed for operational shock is greatest when the notebook is being moved. Download the latest HP 3D Drive Guard driver under the Solutions section from the integrated accelerometer, and protects the hard drive (HDD) by pressing the Esc key. Firmware & Product ...
HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Mai
Page 6
...Host Controller (AHCI) Interface. To download the latest version of the Intel Matrix Storage Technology driver: http://www8.hp.com/us/en/support-drivers.html Installing SATA drivers SATA Native Mode is a storage interface technology that provides up to 150MB/sec transfer rate for...Matrix Storage Manager Technology. Page 6 The latest device driver versions address multiple known issues that could affect hard disk drive performance and reliability. Intel Matrix Storage Technology driver HP offers the Intel Matrix Storage Manager driver for notebook PC models that are released to address ...
...Host Controller (AHCI) Interface. To download the latest version of the Intel Matrix Storage Technology driver: http://www8.hp.com/us/en/support-drivers.html Installing SATA drivers SATA Native Mode is a storage interface technology that provides up to 150MB/sec transfer rate for...Matrix Storage Manager Technology. Page 6 The latest device driver versions address multiple known issues that could affect hard disk drive performance and reliability. Intel Matrix Storage Technology driver HP offers the Intel Matrix Storage Manager driver for notebook PC models that are released to address ...
HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Mai
Page 7
...industry is moving Advanced Format drives with applications that is not Advanced Format-aware is important to have the latest BIOS, firmware, and driver enhancements for your hard drive: Page 7 also known as word processors) that do not have used , you work with 4096-...information about using external SATA communications based on a 512-byte sector; Please refer to the following URL: http://bizsupport2.austin.hp.com/bc/docs/support/SupportManual/c02691731/c02691731.pdf. First-generation Advanced Format drives retain backwards-compatibility by using Advanced Format drives...
...industry is moving Advanced Format drives with applications that is not Advanced Format-aware is important to have the latest BIOS, firmware, and driver enhancements for your hard drive: Page 7 also known as word processors) that do not have used , you work with 4096-...information about using external SATA communications based on a 512-byte sector; Please refer to the following URL: http://bizsupport2.austin.hp.com/bc/docs/support/SupportManual/c02691731/c02691731.pdf. First-generation Advanced Format drives retain backwards-compatibility by using Advanced Format drives...
User Guide - Windows 8
Page 8
...(select models only 64 Using Disk Defragmenter 64 Using Disk Cleanup ...65 Adding or replacing memory modules 65 Updating programs and drivers ...69 Cleaning your computer ...69 Cleaning the display, sides, and cover 69 Cleaning the TouchPad and keyboard 69 Traveling with ... software ...74 Using antivirus software ...74 Using firewall software ...74 Installing software updates ...75 Installing critical security updates 75 Installing HP and third-party software updates 75 Securing your wireless network ...75 Backing up your software applications and information 75 Using an optional...
...(select models only 64 Using Disk Defragmenter 64 Using Disk Cleanup ...65 Adding or replacing memory modules 65 Updating programs and drivers ...69 Cleaning your computer ...69 Cleaning the display, sides, and cover 69 Cleaning the TouchPad and keyboard 69 Traveling with ... software ...74 Using antivirus software ...74 Using firewall software ...74 Installing software updates ...75 Installing critical security updates 75 Installing HP and third-party software updates 75 Securing your wireless network ...75 Backing up your software applications and information 75 Using an optional...
User Guide - Windows 8
Page 61
.... The USB 3.0 charging port can also charge select models of USB port. NOTE: For information about required software and drivers, or to learn which computer port to the USB port on page 17. Using a USB device Most computers have a built-in optical drive that stores your computer's software, operating system, and also...
.... The USB 3.0 charging port can also charge select models of USB port. NOTE: For information about required software and drivers, or to learn which computer port to the USB port on page 17. Using a USB device Most computers have a built-in optical drive that stores your computer's software, operating system, and also...
User Guide - Windows 8
Page 69
... when handling drives: ● Before removing or installing a drive, shut down through devices and security wands. This chapter provides information about updating your programs and drivers, instructions for cleaning your computer, and tips for traveling with , shipping, or storing a drive. Also, as Disk Defragmenter and Disk Cleanup. Security devices with magnetic...
... when handling drives: ● Before removing or installing a drive, shut down through devices and security wands. This chapter provides information about updating your programs and drivers, instructions for cleaning your computer, and tips for traveling with , shipping, or storing a drive. Also, as Disk Defragmenter and Disk Cleanup. Security devices with magnetic...
User Guide - Windows 8
Page 79
Technology is always changing, and updating programs and drivers allows your equipment. Go to http://www.hp.com/support to receive automatic update notifications when they become available. If you would not be getting the most recent gaming software. ...solvents, such as a chamois cloth) moistened with a straw extension. CAUTION: Avoid using a soft, lint-free cloth moistened with the most out of HP programs and drivers. Allow the display to clean the sides and cover. Use a pre-moistened germicidal wipe to dry before closing the computer cover. NOTE: When cleaning...
Technology is always changing, and updating programs and drivers allows your equipment. Go to http://www.hp.com/support to receive automatic update notifications when they become available. If you would not be getting the most recent gaming software. ...solvents, such as a chamois cloth) moistened with a straw extension. CAUTION: Avoid using a soft, lint-free cloth moistened with the most out of HP programs and drivers. Allow the display to clean the sides and cover. Use a pre-moistened germicidal wipe to dry before closing the computer cover. NOTE: When cleaning...
User Guide - Windows 8
Page 85
... on your WLAN. Installing critical security updates CAUTION: Microsoft® sends out alerts regarding critical updates. Installing HP and third-party software updates HP recommends that were originally installed on -screen instructions. For more information, see Protecting your computer should be regularly... correct security problems and improve functionality of a complete security solution to http://www.hp.com/support. Securing your wireless network When you regularly update the software and drivers that you set up your software applications and information to act as you can...
... on your WLAN. Installing critical security updates CAUTION: Microsoft® sends out alerts regarding critical updates. Installing HP and third-party software updates HP recommends that were originally installed on -screen instructions. For more information, see Protecting your computer should be regularly... correct security problems and improve functionality of a complete security solution to http://www.hp.com/support. Securing your wireless network When you regularly update the software and drivers that you set up your software applications and information to act as you can...
User Guide - Windows 8
Page 90
... it reinstalls the operating system and the software that were installed at the factory. 80 Chapter 11 Backing up the computer, create HP Recovery media. 11 Backing up, restoring, and recovering Your computer includes tools provided by deleting all with simple steps. For more .... ● Minimized Image Recovery-Reinstalls the operating system and all hardware-related drivers and software, but not other software applications. ● Factory Reset-Restores the computer to its original factory state by HP and the operating system to help you return your computer to a proper working...
... it reinstalls the operating system and the software that were installed at the factory. 80 Chapter 11 Backing up the computer, create HP Recovery media. 11 Backing up, restoring, and recovering Your computer includes tools provided by deleting all with simple steps. For more .... ● Minimized Image Recovery-Reinstalls the operating system and all hardware-related drivers and software, but not other software applications. ● Factory Reset-Restores the computer to its original factory state by HP and the operating system to help you return your computer to a proper working...
User Guide - Windows 8
Page 92
...a problem with a preinstalled application or driver, use Windows File History to restore your situation and level of HP Recovery Manager to reinstall the individual application or driver. From the Start screen, type recovery, select HP Recovery Manager, select Drivers and Applications Reinstall, and then follow ... Refresh for installation through the Drivers and Applications Reinstall option in the image continue to be prompted to continue, and the remaining discs will finish burning the current DVD. For more . Other applications included in HP Recovery Manager. System Restore allows...
...a problem with a preinstalled application or driver, use Windows File History to restore your situation and level of HP Recovery Manager to reinstall the individual application or driver. From the Start screen, type recovery, select HP Recovery Manager, select Drivers and Applications Reinstall, and then follow ... Refresh for installation through the Drivers and Applications Reinstall option in the image continue to be prompted to continue, and the remaining discs will finish burning the current DVD. For more . Other applications included in HP Recovery Manager. System Restore allows...
User Guide - Windows 8
Page 94
...obtain recovery media for the programs that were installed at the factory. Press and hold f11 as a final attempt to correct computer issues. ● HP Recovery media must be used if the computer hard drive fails. ● To use the Factory Reset or System Recovery options, you must either ...download the software from the manufacturer's website or reinstall the software from the media provided by deleting all hardware-related drivers and software, but not other software applications. ● Factory Reset-Restores the computer to its original factory state.
...obtain recovery media for the programs that were installed at the factory. Press and hold f11 as a final attempt to correct computer issues. ● HP Recovery media must be used if the computer hard drive fails. ● To use the Factory Reset or System Recovery options, you must either ...download the software from the manufacturer's website or reinstall the software from the media provided by deleting all hardware-related drivers and software, but not other software applications. ● Factory Reset-Restores the computer to its original factory state.
Start Here
Page 2
... terms, your seller. For any software product preinstalled on your seller. registered trademark of Windows 8. Nothing herein should be liable for HP products and services are common to change without notice. First Edition: August 2013 Document Part Number: 740688-001 Product notice This guide ... agree to request a full refund of the price of Windows 8 functionality. Some features may require upgraded and/or separately purchased hardware, drivers and/or software to the refund policy of your sole remedy is to return the entire unused product (hardware and software) within 14 ...
... terms, your seller. For any software product preinstalled on your seller. registered trademark of Windows 8. Nothing herein should be liable for HP products and services are common to change without notice. First Edition: August 2013 Document Part Number: 740688-001 Product notice This guide ... agree to request a full refund of the price of Windows 8 functionality. Some features may require upgraded and/or separately purchased hardware, drivers and/or software to the refund policy of your sole remedy is to return the entire unused product (hardware and software) within 14 ...
Start Here
Page 10
... partition or Windows partition before performing system recovery tasks, the steps have changed. To access HP Software Setup: 1. Checking for recovery partitions NOTE: If you need to reinstall drivers or select software. Using other backup, restore, and recovery tools For additional information on ... the on backup, restore, and recovery, refer to reinstall drivers or software that has been corrupted or deleted from the Start screen, type file and then select File Explorer. From the Start screen, type HP Software Setup. 3 Backup, restore, and recovery updates The following...
... partition or Windows partition before performing system recovery tasks, the steps have changed. To access HP Software Setup: 1. Checking for recovery partitions NOTE: If you need to reinstall drivers or select software. Using other backup, restore, and recovery tools For additional information on ... the on backup, restore, and recovery, refer to reinstall drivers or software that has been corrupted or deleted from the Start screen, type file and then select File Explorer. From the Start screen, type HP Software Setup. 3 Backup, restore, and recovery updates The following...
HP ENVY 17 Notebook PC HP ENVY TouchSmart m7 Notebook PC HP ENVY TouchSmart 17 Notebook PC Maintenance and Service Guide
Page 56
... the AC adapter from the computer. 4. Use a flat-blade screw driver or similar tool to press on the optical drive bracket tab (2) to the computer. 2. Description Spare part number For use on HP ENVY TouchSmart m7 Notebook PC computer models: Blu-ray Disc Read/Write with SuperMulti... NOTE: The optical drive spare part kit includes the optical drive connector board and cable. Remove the battery (see Service cover on HP ENVY TouchSmart 17 Notebook PC computer models and computer models equipped with a nonTouchScreen display assembly: Blu-ray Disc Read/Write with SuperMulti DVD±R/RW ...
... the AC adapter from the computer. 4. Use a flat-blade screw driver or similar tool to press on the optical drive bracket tab (2) to the computer. 2. Description Spare part number For use on HP ENVY TouchSmart m7 Notebook PC computer models: Blu-ray Disc Read/Write with SuperMulti... NOTE: The optical drive spare part kit includes the optical drive connector board and cable. Remove the battery (see Service cover on HP ENVY TouchSmart 17 Notebook PC computer models and computer models equipped with a nonTouchScreen display assembly: Blu-ray Disc Read/Write with SuperMulti DVD±R/RW ...
HP ENVY 17 Notebook PC HP ENVY TouchSmart m7 Notebook PC HP ENVY TouchSmart 17 Notebook PC Maintenance and Service Guide
Page 101
.... 2. Click Find Now to run, and then follow the on-screen instructions. Click Download, and then select Run. In the Diagnostic section, click HP UEFI Support Environment. - Turn on page 91. When the diagnostic tool opens, use the keyboard arrow keys to select the type of the page, and... then click Download Drivers. 3. NOTE: If you want to let HP automatically detect your operating system. 5. In the text box, enter the product name, and then click Go. - The BIOS searches three ...
.... 2. Click Find Now to run, and then follow the on-screen instructions. Click Download, and then select Run. In the Diagnostic section, click HP UEFI Support Environment. - Turn on page 91. When the diagnostic tool opens, use the keyboard arrow keys to select the type of the page, and... then click Download Drivers. 3. NOTE: If you want to let HP automatically detect your operating system. 5. In the text box, enter the product name, and then click Go. - The BIOS searches three ...
HP ENVY 17 Notebook PC HP ENVY TouchSmart m7 Notebook PC HP ENVY TouchSmart 17 Notebook PC Maintenance and Service Guide
Page 108
...the on page 99. 3. This type of recovery can obtain recovery discs for the presence of the screen. Select Recovery Manager from support through the HP website. Insert the first recovery disc into a USB port on your computer did not ship with a recovery partition. 1. Press f9 at the bottom...drive on -screen instructions. To check for your system from the list. - Select the optical drive or the flash drive. 5. All hardwarerelated drivers and software are re-installed, but other software applications are not. ● If the recovery media do not work, you to http://www...
...the on page 99. 3. This type of recovery can obtain recovery discs for the presence of the screen. Select Recovery Manager from support through the HP website. Insert the first recovery disc into a USB port on your computer did not ship with a recovery partition. 1. Press f9 at the bottom...drive on -screen instructions. To check for your system from the list. - Select the optical drive or the flash drive. 5. All hardwarerelated drivers and software are re-installed, but other software applications are not. ● If the recovery media do not work, you to http://www...