User Guide
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... software information 5 Locating hardware ...5 Locating software ...5 Front ...6 Right side ...7 Left side ...9 Top ...11 Bottom ...12 Labels ...13 Identifying the labels ...13 3 Connecting to a network ...14 Connecting to a wireless network ...14 Using the wireless controls 14 Using an Internet service provider 14 Setting up a WLAN ...15 Configuring a wireless router 15 Protecting your WLAN ...15 Connecting to a WLAN ...16 Connecting to a wired network ...17 Connecting to a local area network (LAN 17 4 Enjoying entertainment features ...18 Using the webcam ...19 Using audio...
... software information 5 Locating hardware ...5 Locating software ...5 Front ...6 Right side ...7 Left side ...9 Top ...11 Bottom ...12 Labels ...13 Identifying the labels ...13 3 Connecting to a network ...14 Connecting to a wireless network ...14 Using the wireless controls 14 Using an Internet service provider 14 Setting up a WLAN ...15 Configuring a wireless router 15 Protecting your WLAN ...15 Connecting to a WLAN ...16 Connecting to a wired network ...17 Connecting to a local area network (LAN 17 4 Enjoying entertainment features ...18 Using the webcam ...19 Using audio...
User Guide
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Adjusting the volume ...19 Connecting speakers ...19 Connecting headphones ...20 Using Beats Audio ...20 Accessing Beats Audio 20 Using video ...20 Connecting an HDMI device 20 Using HDMI audio ...21 Managing your audio and video files 21 Share media and data across your home group network (select models only 22 Enable media sharing and set up a home group network 22 Stream and share media between mobile devices 22 Migrate or synchronize data 23 Share photos, videos, and music to...
Adjusting the volume ...19 Connecting speakers ...19 Connecting headphones ...20 Using Beats Audio ...20 Accessing Beats Audio 20 Using video ...20 Connecting an HDMI device 20 Using HDMI audio ...21 Managing your audio and video files 21 Share media and data across your home group network (select models only 22 Enable media sharing and set up a home group network 22 Stream and share media between mobile devices 22 Migrate or synchronize data 23 Share photos, videos, and music to...
User Guide
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... Using Computer Setup (BIOS) and HP PC Hardware Diagnostics (UEFI 48 Starting Computer Setup (BIOS) ...48 Updating the BIOS ...48 Determining the BIOS version 48 Downloading a BIOS update 49 Using HP PC Hardware Diagnostics (UEFI 50 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device 50 10 Backing up, restoring, and recovering ...51 Creating recovery media and backups 52 Creating HP Recovery media 52 Restore and recovery ...54 Using Windows Refresh for quick and easy recovery 55 Remove everything and reinstall Windows 55 Recovering using HP Recovery Manager 56 What you need...
... Using Computer Setup (BIOS) and HP PC Hardware Diagnostics (UEFI 48 Starting Computer Setup (BIOS) ...48 Updating the BIOS ...48 Determining the BIOS version 48 Downloading a BIOS update 49 Using HP PC Hardware Diagnostics (UEFI 50 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device 50 10 Backing up, restoring, and recovering ...51 Creating recovery media and backups 52 Creating HP Recovery media 52 Restore and recovery ...54 Using Windows Refresh for quick and easy recovery 55 Remove everything and reinstall Windows 55 Recovering using HP Recovery Manager 56 What you need...
User Guide
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Using the HP Recovery partition (select models only 57 Using HP Recovery media to recover 57 Changing the computer boot order 57 Removing the HP Recovery partition 58 11 Troubleshooting ...59 Wireless connection problems ...59 Cannot connect to a WLAN 59 Cannot connect to a preferred network 59 Current network security codes are unavailable 60 Cannot connect to the wireless router 60 Network status icon is not displayed 61 Power problems ...62 Computer will not turn on or start 62 Hard drive error ...62 Computer is not responding...
Using the HP Recovery partition (select models only 57 Using HP Recovery media to recover 57 Changing the computer boot order 57 Removing the HP Recovery partition 58 11 Troubleshooting ...59 Wireless connection problems ...59 Cannot connect to a WLAN 59 Cannot connect to a preferred network 59 Current network security codes are unavailable 60 Cannot connect to the wireless router 60 Network status icon is not displayed 61 Power problems ...62 Computer will not turn on or start 62 Hard drive error ...62 Computer is not responding...
User Guide
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... the Start screen, type h, and then select Help and Support. Troubleshooting ● Instructions for posture and work habits that provide product details, how-to videos about using Windows® 8. ● A broad range of your language, go to information and troubleshooting tips. More HP resources 3 For U.S. Instructional videos ● How-to information, and more information. ◦ Wireless connection problems ◦ Power problems ◦ Display problems ◦ Keyboard and mouse problems ◦ Audio problems Safety & Comfort Guide ◦ Software problems...
... the Start screen, type h, and then select Help and Support. Troubleshooting ● Instructions for posture and work habits that provide product details, how-to videos about using Windows® 8. ● A broad range of your language, go to information and troubleshooting tips. More HP resources 3 For U.S. Instructional videos ● How-to information, and more information. ◦ Wireless connection problems ◦ Power problems ◦ Display problems ◦ Keyboard and mouse problems ◦ Audio problems Safety & Comfort Guide ◦ Software problems...
User Guide
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A list displays all the devices installed on your hardware and software information 5 Swipe down from the top edge of the computer screen. 2. Locating software To find out what software is installed on your computer: 1. or - From the Start screen, type c, and then select Control Panel. 2. From the Start screen, right-click using the external wireless mouse. - Select the All apps icon. Select System and Security, and then in the System area, click Device Manager. Finding...
A list displays all the devices installed on your hardware and software information 5 Swipe down from the top edge of the computer screen. 2. Locating software To find out what software is installed on your computer: 1. or - From the Start screen, type c, and then select Control Panel. 2. From the Start screen, right-click using the external wireless mouse. - Select the All apps icon. Select System and Security, and then in the System area, click Device Manager. Finding...
User Guide
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Blinking: The hard drive is being used. 8 Chapter 2 Getting to know your computer The subwoofer provides superior bass sound. Connect optional USB devices. Component (3) (4) Subwoofer connector USB 2.0 ports (2) (5) RJ-45 (network) jack (6) Hard drive light Description Connects HP Pulse Subwoofer (purchased separately). Connects a network cable.
Blinking: The hard drive is being used. 8 Chapter 2 Getting to know your computer The subwoofer provides superior bass sound. Connect optional USB devices. Component (3) (4) Subwoofer connector USB 2.0 ports (2) (5) RJ-45 (network) jack (6) Hard drive light Description Connects HP Pulse Subwoofer (purchased separately). Connects a network cable.
User Guide
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... give you to set up a connection or network, connect to use the Network and Sharing Center: 1. Using the wireless controls The Network and Sharing Center allows you a user ID and a password to a network, and diagnose and repair network problems. To use for Internet access. Your computer may be relatively close together. For more of wires. To purchase Internet service and a modem, contact a local ISP. From the Start screen, type h, and then select Help and Support. In a PAN, each...
... give you to set up a connection or network, connect to use the Network and Sharing Center: 1. Using the wireless controls The Network and Sharing Center allows you a user ID and a password to a network, and diagnose and repair network problems. To use for Internet access. Your computer may be relatively close together. For more of wires. To purchase Internet service and a modem, contact a local ISP. From the Start screen, type h, and then select Help and Support. In a PAN, each...
User Guide
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... you do not need to create a user account password or change your user account password, and then follow these steps: 1. In the When I press the power button area, select Hibernate. 5. From the Start screen, type power, select Settings, and then select Power Options. 2. If you are connecting an external hardware device to step 5. 5. From the Start screen, type power, select Settings, and then select Power Options. 2. Click Save changes. When the computer exits Hibernation, the power lights turn on wakeup...
... you do not need to create a user account password or change your user account password, and then follow these steps: 1. In the When I press the power button area, select Hibernate. 5. From the Start screen, type power, select Settings, and then select Power Options. 2. If you are connecting an external hardware device to step 5. 5. From the Start screen, type power, select Settings, and then select Power Options. 2. Click Save changes. When the computer exits Hibernation, the power lights turn on wakeup...
User Guide
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From the Start screen, type u, select Settings, and then select Windows Update. ● Enable automatic Windows Update thereafter. Using security measures 47 To download the latest versions, go to http://www.hp.com/support. To be sure that all critical updates from Microsoft as soon as possible after the computer left the factory. If you receive an alert. To protect the computer from other software may have...
From the Start screen, type u, select Settings, and then select Windows Update. ● Enable automatic Windows Update thereafter. Using security measures 47 To download the latest versions, go to http://www.hp.com/support. To be sure that all critical updates from Microsoft as soon as possible after the computer left the factory. If you receive an alert. To protect the computer from other software may have...
User Guide
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... Setup (BIOS) and HP PC Hardware Diagnostics (UEFI) NOTE: Use extreme care when making changes in compressed files called SoftPaqs. Most BIOS updates on the computer, you are packaged in Computer Setup (BIOS). BIOS version information (also known as disk drives, display, keyboard, mouse, and printer). To exit Computer Setup (BIOS) without saving your changes, use the arrow keys to select File and then select System Information. 3. Computer Setup (BIOS) includes settings for the types of devices installed, the startup...
... Setup (BIOS) and HP PC Hardware Diagnostics (UEFI) NOTE: Use extreme care when making changes in compressed files called SoftPaqs. Most BIOS updates on the computer, you are packaged in Computer Setup (BIOS). BIOS version information (also known as disk drives, display, keyboard, mouse, and printer). To exit Computer Setup (BIOS) without saving your changes, use the arrow keys to select File and then select System Information. 3. Computer Setup (BIOS) includes settings for the types of devices installed, the startup...
User Guide
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From the Start screen, type support, and then select the HP Support Assistant app. 2. At the download area, follow these instructions: Do not disconnect power from the computer by following the on -screen instructions to download your selection to the hard drive. NOTE: If you recorded earlier, open the folder on your computer to a network, consult the network administrator before installing any software updates, especially system BIOS updates. Using the hard drive path you connect your hard drive that...
From the Start screen, type support, and then select the HP Support Assistant app. 2. At the download area, follow these instructions: Do not disconnect power from the computer by following the on -screen instructions to download your selection to the hard drive. NOTE: If you recorded earlier, open the folder on your computer to a network, consult the network administrator before installing any software updates, especially system BIOS updates. Using the hard drive path you connect your hard drive that...
User Guide
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... Start screen, type recovery, select HP Recovery Manager, select Drivers and Applications Reinstall, and then follow the on-screen instructions. ● If you need to correct a problem with a preinstalled application or driver, use the HP Recovery media that came preinstalled on page 56. ● If you want to restore the system to the replacement drive. Windows creates system restore points automatically during a Windows update and other system maintenance events. For more information, see Help and Support...
... Start screen, type recovery, select HP Recovery Manager, select Drivers and Applications Reinstall, and then follow the on-screen instructions. ● If you need to correct a problem with a preinstalled application or driver, use the HP Recovery media that came preinstalled on page 56. ● If you want to restore the system to the replacement drive. Windows creates system restore points automatically during a Windows update and other system maintenance events. For more information, see Help and Support...
User Guide
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... models only) allows you created. 2. This type of devices listed in HP Recovery Manager, change the boot order: 1. Select Troubleshoot from the HP Recovery partition: 1. Select Recovery Manager, and follow the on -screen instructions. Press f11 while the computer boots. - or - or - Restart the computer, quickly press esc, and then press f9 for recovery discs or a recovery USB flash drive. Restore and recovery 57 Insert the HP Recovery USB flash drive you want to perform a system recovery or minimized image recovery without the need for boot options...
... models only) allows you created. 2. This type of devices listed in HP Recovery Manager, change the boot order: 1. Select Troubleshoot from the HP Recovery partition: 1. Select Recovery Manager, and follow the on -screen instructions. Press f11 while the computer boots. - or - or - Restart the computer, quickly press esc, and then press f9 for recovery discs or a recovery USB flash drive. Restore and recovery 57 Insert the HP Recovery USB flash drive you want to perform a system recovery or minimized image recovery without the need for boot options...
User Guide
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... on the speakers or through connected headphones. Under Program Events, select any sound event, such as a beep or alarm, and click the Test button. Select Hardware and Sound, and then select Sound. 3. You should hear sound through the speakers or through the computer operating system. ● Turn off your computer, from the Start screen, type c, and then select Control Panel. Select Hardware and Sound, and then select Sound. Audio problems 67 To check...
... on the speakers or through connected headphones. Under Program Events, select any sound event, such as a beep or alarm, and click the Test button. Select Hardware and Sound, and then select Sound. 3. You should hear sound through the speakers or through the computer operating system. ● Turn off your computer, from the Start screen, type c, and then select Control Panel. Select Hardware and Sound, and then select Sound. Audio problems 67 To check...
User Guide
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...in button, identifying 12 HDMI-in port connecting 20 HDMI-in port, identifying 9 headphone jack, identifying 10 headphones, connecting 20 Hibernation exiting 36 initiating 36 high-definition devices, connecting 20 HP PC Hardware Diagnostics (UEFI) downloading 50 HP Recovery Manager correcting boot problems 57 starting 57 HP Recovery media creating 52 recovery 57 HP Recovery partition recovery 57 removing 58 hubs 38 I installing, critical updates 47 integrated numeric keypad, identifying 31, 34 integrated webcam light, identifying 6 Internet connection setup 15 Internet security software, using...
...in button, identifying 12 HDMI-in port connecting 20 HDMI-in port, identifying 9 headphone jack, identifying 10 headphones, connecting 20 Hibernation exiting 36 initiating 36 high-definition devices, connecting 20 HP PC Hardware Diagnostics (UEFI) downloading 50 HP Recovery Manager correcting boot problems 57 starting 57 HP Recovery media creating 52 recovery 57 HP Recovery partition recovery 57 removing 58 hubs 38 I installing, critical updates 47 integrated numeric keypad, identifying 31, 34 integrated webcam light, identifying 6 Internet connection setup 15 Internet security software, using...
User Guide
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...key, identifying 34 O operating specifications 69 original system recovery 56 P passwords Computer Setup (BIOS) 46 Windows 45 pinching touch screen gesture 27 ports HDMI-in 9, 20 USB 2.0 ports 8 USB 3.0 7 USB 3.0 (charging) powered 7 power button, identifying 11 power connector, identifying 10 product name and number, computer 13 programs, updating 41 public WLAN connection 16 R re-pair, wireless keyboard and mouse 65 recovery discs 53, 57 HP Recovery Manager 56 media 57 options 52 refresh 55 starting 57 supported discs 53 system 56 USB flash drive 57 using HP Recovery media 53 recovery media...
...key, identifying 34 O operating specifications 69 original system recovery 56 P passwords Computer Setup (BIOS) 46 Windows 45 pinching touch screen gesture 27 ports HDMI-in 9, 20 USB 2.0 ports 8 USB 3.0 7 USB 3.0 (charging) powered 7 power button, identifying 11 power connector, identifying 10 product name and number, computer 13 programs, updating 41 public WLAN connection 16 R re-pair, wireless keyboard and mouse 65 recovery discs 53, 57 HP Recovery Manager 56 media 57 options 52 refresh 55 starting 57 supported discs 53 system 56 USB flash drive 57 using HP Recovery media 53 recovery media...
User Guide
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... not turn on 62 display is blank 64 hard drive error 62 images on screen problems 64 keyboard 65 mouse 65 re-pair the wireless keyboard and mouse 65 software problems 68 wireless connection 59 turning off the computer 36 U unresponsive system 36 USB 2.0 ports, identifying 8 USB 3.0 (charging) powered port, identifying 7 USB 3.0 port, identifying 7 USB cable, connecting 39 USB devices connecting 39 description 38 removing 39 USB hubs 38 V video 20 volume keys, identifying 31 volume, adjusting 19 W webcam using 19 webcam light identifying 6 webcam light, identifying 6 Windows backup...
... not turn on 62 display is blank 64 hard drive error 62 images on screen problems 64 keyboard 65 mouse 65 re-pair the wireless keyboard and mouse 65 software problems 68 wireless connection 59 turning off the computer 36 U unresponsive system 36 USB 2.0 ports, identifying 8 USB 3.0 (charging) powered port, identifying 7 USB 3.0 port, identifying 7 USB cable, connecting 39 USB devices connecting 39 description 38 removing 39 USB hubs 38 V video 20 volume keys, identifying 31 volume, adjusting 19 W webcam using 19 webcam light identifying 6 webcam light, identifying 6 Windows backup...
Start Here
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... screen ...2 Locating the Start button and the Start menu 3 Shutting down the computer ...3 Displaying all apps ...3 Closing apps ...4 Enhanced search feature ...4 Enhanced snap feature ...4 Discovering and connecting to a Miracast-certified wireless display (select models only 4 Opening to the Windows desktop instead of the Start screen 5 This PC ...5 3 Backup, restore, and recovery updates ...6 Using Windows backup and restore ...6 Checking for recovery partitions ...6 Using HP Software Setup (select models only 6 Using other backup, restore, and recovery tools 6 4 Specifications update...
... screen ...2 Locating the Start button and the Start menu 3 Shutting down the computer ...3 Displaying all apps ...3 Closing apps ...4 Enhanced search feature ...4 Enhanced snap feature ...4 Discovering and connecting to a Miracast-certified wireless display (select models only 4 Opening to the Windows desktop instead of the Start screen 5 This PC ...5 3 Backup, restore, and recovery updates ...6 Using Windows backup and restore ...6 Checking for recovery partitions ...6 Using HP Software Setup (select models only 6 Using other backup, restore, and recovery tools 6 4 Specifications update...
Start Here
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... the User Guide for restore and recovery steps for your computer. 2. Using HP Software Setup (select models only) NOTE: If you need to use HP Software Setup to reinstall drivers or software that has been corrupted or deleted from the Start screen, type file and then select File Explorer. To access HP Software Setup: 1. From the Start screen, type HP Software Setup. From the Start screen, select the HP Support Assistant app. 2. Select HP Software Setup. 3. Using other backup, restore, and recovery tools For additional information on -screen instructions to access the HP Support...
... the User Guide for restore and recovery steps for your computer. 2. Using HP Software Setup (select models only) NOTE: If you need to use HP Software Setup to reinstall drivers or software that has been corrupted or deleted from the Start screen, type file and then select File Explorer. To access HP Software Setup: 1. From the Start screen, type HP Software Setup. From the Start screen, select the HP Support Assistant app. 2. Select HP Software Setup. 3. Using other backup, restore, and recovery tools For additional information on -screen instructions to access the HP Support...