User Guide
Page 3
... software information 5 Locating hardware ...5 Locating software ...5 Front ...6 Right side ...7 Left side ...9 Top ...11 Bottom ...12 Labels ...13 Identifying the labels ...13 3 Connecting to a network ...14 Connecting to a wireless network ...14 Using the wireless controls 14 Using an Internet service provider 14 Setting up a WLAN ...15 Configuring a wireless router 15 Protecting your WLAN ...15 Connecting to a WLAN ...16 Connecting to a wired network ...17 Connecting to a local area network (LAN 17 4 Enjoying entertainment features ...18 Using the webcam ...19 Using audio...
... software information 5 Locating hardware ...5 Locating software ...5 Front ...6 Right side ...7 Left side ...9 Top ...11 Bottom ...12 Labels ...13 Identifying the labels ...13 3 Connecting to a network ...14 Connecting to a wireless network ...14 Using the wireless controls 14 Using an Internet service provider 14 Setting up a WLAN ...15 Configuring a wireless router 15 Protecting your WLAN ...15 Connecting to a WLAN ...16 Connecting to a wired network ...17 Connecting to a local area network (LAN 17 4 Enjoying entertainment features ...18 Using the webcam ...19 Using audio...
User Guide
Page 5
... Using Computer Setup (BIOS) and HP PC Hardware Diagnostics (UEFI 48 Starting Computer Setup (BIOS) ...48 Updating the BIOS ...48 Determining the BIOS version 48 Downloading a BIOS update 49 Using HP PC Hardware Diagnostics (UEFI 50 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device 50 10 Backing up, restoring, and recovering ...51 Creating recovery media and backups 52 Creating HP Recovery media 52 Restore and recovery ...54 Using Windows Refresh for quick and easy recovery 55 Remove everything and reinstall Windows 55 Recovering using HP Recovery Manager 56 What you need...
... Using Computer Setup (BIOS) and HP PC Hardware Diagnostics (UEFI 48 Starting Computer Setup (BIOS) ...48 Updating the BIOS ...48 Determining the BIOS version 48 Downloading a BIOS update 49 Using HP PC Hardware Diagnostics (UEFI 50 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device 50 10 Backing up, restoring, and recovering ...51 Creating recovery media and backups 52 Creating HP Recovery media 52 Restore and recovery ...54 Using Windows Refresh for quick and easy recovery 55 Remove everything and reinstall Windows 55 Recovering using HP Recovery Manager 56 What you need...
User Guide
Page 6
Using the HP Recovery partition (select models only 57 Using HP Recovery media to recover 57 Changing the computer boot order 57 Removing the HP Recovery partition 58 11 Troubleshooting ...59 Wireless connection problems ...59 Cannot connect to a WLAN 59 Cannot connect to a preferred network 59 Current network security codes are unavailable 60 Cannot connect to the wireless router 60 Network status icon is not displayed 61 Power problems ...62 Computer will not turn on or start 62 Hard drive error ...62 Computer is not responding...
Using the HP Recovery partition (select models only 57 Using HP Recovery media to recover 57 Changing the computer boot order 57 Removing the HP Recovery partition 58 11 Troubleshooting ...59 Wireless connection problems ...59 Cannot connect to a WLAN 59 Cannot connect to a preferred network 59 Current network security codes are unavailable 60 Cannot connect to the wireless router 60 Network status icon is not displayed 61 Power problems ...62 Computer will not turn on or start 62 Hard drive error ...62 Computer is not responding...
User Guide
Page 9
....html. Troubleshooting ● Instructions for upgrading or replacing components of your language, go to http://www.hp.com/ergo. ● Worldwide support web page ● Guidelines for more , use this guide for posture and work habits that provide product details, how-to information, and more information. ◦ Wireless connection problems ◦ Power problems ◦ Display problems ◦ Keyboard and mouse problems ◦ Audio problems Safety & Comfort Guide ◦ Software problems ● Proper workstation setup. Solutions...
....html. Troubleshooting ● Instructions for upgrading or replacing components of your language, go to http://www.hp.com/ergo. ● Worldwide support web page ● Guidelines for more , use this guide for posture and work habits that provide product details, how-to information, and more information. ◦ Wireless connection problems ◦ Power problems ◦ Display problems ◦ Keyboard and mouse problems ◦ Audio problems Safety & Comfort Guide ◦ Software problems ● Proper workstation setup. Solutions...
User Guide
Page 11
From the Start screen, type c, and then select Control Panel. 2. Select the All apps icon. 2 Getting to know your computer Finding your hardware and software information Locating hardware To find out what hardware is installed on your computer: 1. Swipe down from the top edge of the computer screen. 2. From the Start screen, right-click using the external wireless mouse. - A list displays all the devices installed on your computer: 1. Select System and Security, and...
From the Start screen, type c, and then select Control Panel. 2. Select the All apps icon. 2 Getting to know your computer Finding your hardware and software information Locating hardware To find out what hardware is installed on your computer: 1. Swipe down from the top edge of the computer screen. 2. From the Start screen, right-click using the external wireless mouse. - A list displays all the devices installed on your computer: 1. Select System and Security, and...
User Guide
Page 14
Connects a network cable. Component (3) (4) Subwoofer connector USB 2.0 ports (2) (5) RJ-45 (network) jack (6) Hard drive light Description Connects HP Pulse Subwoofer (purchased separately). Connect optional USB devices. Blinking: The hard drive is being used. 8 Chapter 2 Getting to know your computer The subwoofer provides superior bass sound.
Connects a network cable. Component (3) (4) Subwoofer connector USB 2.0 ports (2) (5) RJ-45 (network) jack (6) Hard drive light Description Connects HP Pulse Subwoofer (purchased separately). Connect optional USB devices. Blinking: The hard drive is being used. 8 Chapter 2 Getting to know your computer The subwoofer provides superior bass sound.
User Guide
Page 20
... millions of wires. From the Start screen, type h, and then select Help and Support. Using the wireless controls The Network and Sharing Center allows you are setting up the modem, install a network cable to connect your computer and a wired or wireless network connection. Select Network and Internet, and the select Network and Sharing Center. Using an Internet service provider When you to set up Internet access in Help and Support. The ISP will help set up a connection or network, connect to other devices, and devices must...
... millions of wires. From the Start screen, type h, and then select Help and Support. Using the wireless controls The Network and Sharing Center allows you are setting up the modem, install a network cable to connect your computer and a wired or wireless network connection. Select Network and Internet, and the select Network and Sharing Center. Using an Internet service provider When you to set up Internet access in Help and Support. The ISP will help set up a connection or network, connect to other devices, and devices must...
User Guide
Page 42
... power lights turn on wakeup. 3. If you are connecting an external hardware device to a port other power settings and timeouts using Power Options in Control Panel. 1. Click Save changes. In the left pane, select Require a password on and your work will be required on wakeup, you must enter your Windows password before your work returns to the screen. If you need to access components inside the computer ● When you have set the computer to create a user account password...
... power lights turn on wakeup. 3. If you are connecting an external hardware device to a port other power settings and timeouts using Power Options in Control Panel. 1. Click Save changes. In the left pane, select Require a password on and your work will be required on wakeup, you must enter your Windows password before your work returns to the screen. If you need to access components inside the computer ● When you have set the computer to create a user account password...
User Guide
Page 53
... drivers that all critical updates from other software may have installed software from Microsoft as soon as possible after the computer left the factory. At this location, you have become available. Installing software updates Installing Windows updates Updates to the operating system and other companies, regularly update the software to correct security problems and improve the performance of the software. From the Start screen, type u, select Settings, and then select Windows Update. ● Enable automatic Windows Update thereafter. Using...
... drivers that all critical updates from other software may have installed software from Microsoft as soon as possible after the computer left the factory. At this location, you have become available. Installing software updates Installing Windows updates Updates to the operating system and other companies, regularly update the software to correct security problems and improve the performance of the software. From the Start screen, type u, select Settings, and then select Windows Update. ● Enable automatic Windows Update thereafter. Using...
User Guide
Page 54
... of the system BIOS currently installed. To exit Computer Setup (BIOS) without saving your changes, use the arrow keys to select File, and then select Ignore Changes and Exit. 4. 9 Using Computer Setup (BIOS) and HP PC Hardware Diagnostics (UEFI) Computer Setup, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the HP website. Computer Setup (BIOS) includes settings for the types of devices installed, the startup sequence of the...
... of the system BIOS currently installed. To exit Computer Setup (BIOS) without saving your changes, use the arrow keys to select File, and then select Ignore Changes and Exit. 4. 9 Using Computer Setup (BIOS) and HP PC Hardware Diagnostics (UEFI) Computer Setup, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the HP website. Computer Setup (BIOS) includes settings for the types of devices installed, the startup sequence of the...
User Guide
Page 55
... -screen instructions. You may need to access this information to locate the update later, after it to the BIOS version currently installed on the screen after the download is running on the screen reports a successful installation, you recorded earlier, open the folder on your computer to a network, consult the network administrator before installing any device, cable, or cord. 1. You will need this path when you connect your hard drive where the BIOS update is downloaded. Do...
... -screen instructions. You may need to access this information to locate the update later, after it to the BIOS version currently installed on the screen after the download is running on the screen reports a successful installation, you recorded earlier, open the folder on your computer to a network, consult the network administrator before installing any device, cable, or cord. 1. You will need this path when you connect your hard drive where the BIOS update is downloaded. Do...
User Guide
Page 60
... the computer's original factory partitioning and content, you can use the Factory Reset option of Windows Refresh or a reinstallation. For more information, see Removing the HP Recovery partition on page 52. ● If you created. See Using Windows Refresh for installation through the Drivers and Applications Reinstall option in HP Recovery Manager. For more information, see Recovering using HP Recovery Manager on page 55. ● If you to the replacement drive. Minimized Image Recovery installs only drivers and hardware-enabling applications.
... the computer's original factory partitioning and content, you can use the Factory Reset option of Windows Refresh or a reinstallation. For more information, see Removing the HP Recovery partition on page 52. ● If you created. See Using Windows Refresh for installation through the Drivers and Applications Reinstall option in HP Recovery Manager. For more information, see Recovering using HP Recovery Manager on page 55. ● If you to the replacement drive. Minimized Image Recovery installs only drivers and hardware-enabling applications.
User Guide
Page 63
... start HP Recovery Manager from the boot options menu. 4. Insert the HP Recovery USB flash drive you created into an optional external optical drive, and then restart the computer. - Restore and recovery 57 This type of devices listed in HP Recovery Manager, change the computer boot order, which is not working . Choose your system does not have an HP Recovery partition or if the hard drive is the order of recovery can use HP Recovery media to perform a system recovery or minimized image recovery without the need for startup information. Using HP Recovery media to...
... start HP Recovery Manager from the boot options menu. 4. Insert the HP Recovery USB flash drive you created into an optional external optical drive, and then restart the computer. - Restore and recovery 57 This type of devices listed in HP Recovery Manager, change the computer boot order, which is not working . Choose your system does not have an HP Recovery partition or if the hard drive is the order of recovery can use HP Recovery media to perform a system recovery or minimized image recovery without the need for startup information. Using HP Recovery media to...
User Guide
Page 73
... or change the audio settings on your Windows desktop. 3. Audio problems No sound is in the Sleep state, exit Sleep by briefly pressing the power button. ● Check the audio functions. Be sure that they are turned on. ● Adjust the volume, either on your computer, from the Start screen, type c, and then select Control Panel. Select Hardware and Sound, and then select Sound. 3. Under Program Events, select any sound event, such as a beep...
... or change the audio settings on your Windows desktop. 3. Audio problems No sound is in the Sleep state, exit Sleep by briefly pressing the power button. ● Check the audio functions. Be sure that they are turned on. ● Adjust the volume, either on your computer, from the Start screen, type c, and then select Control Panel. Select Hardware and Sound, and then select Sound. 3. Under Program Events, select any sound event, such as a beep...
User Guide
Page 77
...in button, identifying 12 HDMI-in port connecting 20 HDMI-in port, identifying 9 headphone jack, identifying 10 headphones, connecting 20 Hibernation exiting 36 initiating 36 high-definition devices, connecting 20 HP PC Hardware Diagnostics (UEFI) downloading 50 HP Recovery Manager correcting boot problems 57 starting 57 HP Recovery media creating 52 recovery 57 HP Recovery partition recovery 57 removing 58 hubs 38 I installing, critical updates 47 integrated numeric keypad, identifying 31, 34 integrated webcam light, identifying 6 Internet connection setup 15 Internet security software, using...
...in button, identifying 12 HDMI-in port connecting 20 HDMI-in port, identifying 9 headphone jack, identifying 10 headphones, connecting 20 Hibernation exiting 36 initiating 36 high-definition devices, connecting 20 HP PC Hardware Diagnostics (UEFI) downloading 50 HP Recovery Manager correcting boot problems 57 starting 57 HP Recovery media creating 52 recovery 57 HP Recovery partition recovery 57 removing 58 hubs 38 I installing, critical updates 47 integrated numeric keypad, identifying 31, 34 integrated webcam light, identifying 6 Internet connection setup 15 Internet security software, using...
User Guide
Page 78
...key, identifying 34 O operating specifications 69 original system recovery 56 P passwords Computer Setup (BIOS) 46 Windows 45 pinching touch screen gesture 27 ports HDMI-in 9, 20 USB 2.0 ports 8 USB 3.0 7 USB 3.0 (charging) powered 7 power button, identifying 11 power connector, identifying 10 product name and number, computer 13 programs, updating 41 public WLAN connection 16 R re-pair, wireless keyboard and mouse 65 recovery discs 53, 57 HP Recovery Manager 56 media 57 options 52 refresh 55 starting 57 supported discs 53 system 56 USB flash drive 57 using HP Recovery media 53 recovery media...
...key, identifying 34 O operating specifications 69 original system recovery 56 P passwords Computer Setup (BIOS) 46 Windows 45 pinching touch screen gesture 27 ports HDMI-in 9, 20 USB 2.0 ports 8 USB 3.0 7 USB 3.0 (charging) powered 7 power button, identifying 11 power connector, identifying 10 product name and number, computer 13 programs, updating 41 public WLAN connection 16 R re-pair, wireless keyboard and mouse 65 recovery discs 53, 57 HP Recovery Manager 56 media 57 options 52 refresh 55 starting 57 supported discs 53 system 56 USB flash drive 57 using HP Recovery media 53 recovery media...
User Guide
Page 79
... not turn on 62 display is blank 64 hard drive error 62 images on screen problems 64 keyboard 65 mouse 65 re-pair the wireless keyboard and mouse 65 software problems 68 wireless connection 59 turning off the computer 36 U unresponsive system 36 USB 2.0 ports, identifying 8 USB 3.0 (charging) powered port, identifying 7 USB 3.0 port, identifying 7 USB cable, connecting 39 USB devices connecting 39 description 38 removing 39 USB hubs 38 V video 20 volume keys, identifying 31 volume, adjusting 19 W webcam using 19 webcam light identifying 6 webcam light, identifying 6 Windows backup...
... not turn on 62 display is blank 64 hard drive error 62 images on screen problems 64 keyboard 65 mouse 65 re-pair the wireless keyboard and mouse 65 software problems 68 wireless connection 59 turning off the computer 36 U unresponsive system 36 USB 2.0 ports, identifying 8 USB 3.0 (charging) powered port, identifying 7 USB 3.0 port, identifying 7 USB cable, connecting 39 USB devices connecting 39 description 38 removing 39 USB hubs 38 V video 20 volume keys, identifying 31 volume, adjusting 19 W webcam using 19 webcam light identifying 6 webcam light, identifying 6 Windows backup...
Start Here
Page 3
... screen ...2 Locating the Start button and the Start menu 3 Shutting down the computer ...3 Displaying all apps ...3 Closing apps ...4 Enhanced search feature ...4 Enhanced snap feature ...4 Discovering and connecting to a Miracast-certified wireless display (select models only 4 Opening to the Windows desktop instead of the Start screen 5 This PC ...5 3 Backup, restore, and recovery updates ...6 Using Windows backup and restore ...6 Checking for recovery partitions ...6 Using HP Software Setup (select models only 6 Using other backup, restore, and recovery tools 6 4 Specifications update...
... screen ...2 Locating the Start button and the Start menu 3 Shutting down the computer ...3 Displaying all apps ...3 Closing apps ...4 Enhanced search feature ...4 Enhanced snap feature ...4 Discovering and connecting to a Miracast-certified wireless display (select models only 4 Opening to the Windows desktop instead of the Start screen 5 This PC ...5 3 Backup, restore, and recovery updates ...6 Using Windows backup and restore ...6 Checking for recovery partitions ...6 Using HP Software Setup (select models only 6 Using other backup, restore, and recovery tools 6 4 Specifications update...
Start Here
Page 10
... Start screen, type file and then select File Explorer. NOTE: The path to the User Guide provided for accessing HP Software Setup have changed. Select HP Software Setup. 3. NOTE: If the HP Software Setup app does not appear, your computer. 6 Chapter 3 Backup, restore, and recovery updates Using Windows backup and restore For information about the Windows backup and restore features, see the HP Support Assistant. To access HP Software Setup: 1. Using HP Software Setup (select models only) NOTE: If you need to use HP Software Setup to reinstall drivers or select software...
... Start screen, type file and then select File Explorer. NOTE: The path to the User Guide provided for accessing HP Software Setup have changed. Select HP Software Setup. 3. NOTE: If the HP Software Setup app does not appear, your computer. 6 Chapter 3 Backup, restore, and recovery updates Using Windows backup and restore For information about the Windows backup and restore features, see the HP Support Assistant. To access HP Software Setup: 1. Using HP Software Setup (select models only) NOTE: If you need to use HP Software Setup to reinstall drivers or select software...
Regulatory, Safety and Environmental Notices User Guide
Page 39
... 7 Antenna Lead-in wire to an antenna-discharge unit, size of grounding conductors, location of antenna-discharge unit, connection to grounding electrodes, and requirements for long periods of time, unplug the product from lightning and power line surges. TV antenna connectors protection External television antenna grounding If an outside antenna or cable system is connected to the product...
... 7 Antenna Lead-in wire to an antenna-discharge unit, size of grounding conductors, location of antenna-discharge unit, connection to grounding electrodes, and requirements for long periods of time, unplug the product from lightning and power line surges. TV antenna connectors protection External television antenna grounding If an outside antenna or cable system is connected to the product...