User Guide
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... software information 5 Locating hardware ...5 Locating software ...5 Front ...6 Right side ...7 Left side ...9 Top ...11 Bottom ...12 Labels ...13 Identifying the labels ...13 3 Connecting to a network ...14 Connecting to a wireless network ...14 Using the wireless controls 14 Using an Internet service provider 14 Setting up a WLAN ...15 Configuring a wireless router 15 Protecting your WLAN ...15 Connecting to a WLAN ...16 Connecting to a wired network ...17 Connecting to a local area network (LAN 17 4 Enjoying entertainment features ...18 Using the webcam ...19 Using audio...
... software information 5 Locating hardware ...5 Locating software ...5 Front ...6 Right side ...7 Left side ...9 Top ...11 Bottom ...12 Labels ...13 Identifying the labels ...13 3 Connecting to a network ...14 Connecting to a wireless network ...14 Using the wireless controls 14 Using an Internet service provider 14 Setting up a WLAN ...15 Configuring a wireless router 15 Protecting your WLAN ...15 Connecting to a WLAN ...16 Connecting to a wired network ...17 Connecting to a local area network (LAN 17 4 Enjoying entertainment features ...18 Using the webcam ...19 Using audio...
User Guide
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Adjusting the volume ...19 Connecting speakers ...19 Connecting headphones ...20 Using Beats Audio ...20 Accessing Beats Audio 20 Using video ...20 Connecting an HDMI device 20 Using HDMI audio ...21 Managing your audio and video files 21 Share media and data across your home group network (select models only 22 Enable media sharing and set up a home group network 22 Stream and share media between mobile devices 22 Migrate or synchronize data 23 Share photos, videos, and music to and...
Adjusting the volume ...19 Connecting speakers ...19 Connecting headphones ...20 Using Beats Audio ...20 Accessing Beats Audio 20 Using video ...20 Connecting an HDMI device 20 Using HDMI audio ...21 Managing your audio and video files 21 Share media and data across your home group network (select models only 22 Enable media sharing and set up a home group network 22 Stream and share media between mobile devices 22 Migrate or synchronize data 23 Share photos, videos, and music to and...
User Guide
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... Using Computer Setup (BIOS) and HP PC Hardware Diagnostics (UEFI 48 Starting Computer Setup (BIOS) ...48 Updating the BIOS ...48 Determining the BIOS version 48 Downloading a BIOS update 49 Using HP PC Hardware Diagnostics (UEFI 50 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device 50 10 Backing up, restoring, and recovering ...51 Creating recovery media and backups 52 Creating HP Recovery media 52 Restore and recovery ...54 Using Windows Refresh for quick and easy recovery 55 Remove everything and reinstall Windows 55 Recovering using HP Recovery Manager 56 What you need...
... Using Computer Setup (BIOS) and HP PC Hardware Diagnostics (UEFI 48 Starting Computer Setup (BIOS) ...48 Updating the BIOS ...48 Determining the BIOS version 48 Downloading a BIOS update 49 Using HP PC Hardware Diagnostics (UEFI 50 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device 50 10 Backing up, restoring, and recovering ...51 Creating recovery media and backups 52 Creating HP Recovery media 52 Restore and recovery ...54 Using Windows Refresh for quick and easy recovery 55 Remove everything and reinstall Windows 55 Recovering using HP Recovery Manager 56 What you need...
User Guide
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Using the HP Recovery partition (select models only 57 Using HP Recovery media to recover 57 Changing the computer boot order 57 Removing the HP Recovery partition 58 11 Troubleshooting ...59 Wireless connection problems ...59 Cannot connect to a WLAN 59 Cannot connect to a preferred network 59 Current network security codes are unavailable 60 Cannot connect to the wireless router 60 Network status icon is not displayed 61 Power problems ...62 Computer will not turn on or start 62 Hard drive error ...62 Computer is not responding...
Using the HP Recovery partition (select models only 57 Using HP Recovery media to recover 57 Changing the computer boot order 57 Removing the HP Recovery partition 58 11 Troubleshooting ...59 Wireless connection problems ...59 Cannot connect to a WLAN 59 Cannot connect to a preferred network 59 Current network security codes are unavailable 60 Cannot connect to the wireless router 60 Network status icon is not displayed 61 Power problems ...62 Computer will not turn on or start 62 Hard drive error ...62 Computer is not responding...
User Guide
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... more information. ◦ Wireless connection problems ◦ Power problems ◦ Display problems ◦ Keyboard and mouse problems ◦ Audio problems Safety & Comfort Guide ◦ Software problems ● Proper workstation setup. Solutions to the following support options: To get support in this guide for upgrading or replacing components of your computer. To access this guide, select HP Support Assistant on the Start screen, select My computer, and then select User guides. More HP resources You have already used Setup Instructions to turn on page 59 in...
... more information. ◦ Wireless connection problems ◦ Power problems ◦ Display problems ◦ Keyboard and mouse problems ◦ Audio problems Safety & Comfort Guide ◦ Software problems ● Proper workstation setup. Solutions to the following support options: To get support in this guide for upgrading or replacing components of your computer. To access this guide, select HP Support Assistant on the Start screen, select My computer, and then select User guides. More HP resources You have already used Setup Instructions to turn on page 59 in...
User Guide
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Finding your computer. A list displays all the devices installed on your hardware and software information 5 Swipe down from the top edge of the computer screen. 2. or - From the Start screen, type c, and then select Control Panel. 2. Select System and Security, and then in the System area, click Device Manager. Locating software To find out what software is installed on your computer: 1. From the Start screen, right-click using the external wireless mouse. - Select the All...
Finding your computer. A list displays all the devices installed on your hardware and software information 5 Swipe down from the top edge of the computer screen. 2. or - From the Start screen, type c, and then select Control Panel. 2. Select System and Security, and then in the System area, click Device Manager. Locating software To find out what software is installed on your computer: 1. From the Start screen, right-click using the external wireless mouse. - Select the All...
User Guide
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Component (3) (4) Subwoofer connector USB 2.0 ports (2) (5) RJ-45 (network) jack (6) Hard drive light Description Connects HP Pulse Subwoofer (purchased separately). The subwoofer provides superior bass sound. Connects a network cable. Blinking: The hard drive is being used. 8 Chapter 2 Getting to know your computer Connect optional USB devices.
Component (3) (4) Subwoofer connector USB 2.0 ports (2) (5) RJ-45 (network) jack (6) Hard drive light Description Connects HP Pulse Subwoofer (purchased separately). The subwoofer provides superior bass sound. Connects a network cable. Blinking: The hard drive is being used. 8 Chapter 2 Getting to know your computer Connect optional USB devices.
User Guide
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... Support. From the Start screen, type c, and then select Control Panel. 2. Using an Internet service provider When you are setting up Internet access in a safe place. 14 Chapter 3 Connecting to a network, and diagnose and repair network problems. To use for Internet access. To purchase Internet service and a modem, contact a local ISP. 3 Connecting to a network You can explore the globe and access information from millions of websites using your wireless router to the modem, and test the Internet service. Select Network and Internet...
... Support. From the Start screen, type c, and then select Control Panel. 2. Using an Internet service provider When you are setting up Internet access in a safe place. 14 Chapter 3 Connecting to a network, and diagnose and repair network problems. To use for Internet access. To purchase Internet service and a modem, contact a local ISP. 3 Connecting to a network You can explore the globe and access information from millions of websites using your wireless router to the modem, and test the Internet service. Select Network and Internet...
User Guide
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... the power button does. 3. If you are connecting an external hardware device to a port other power settings and timeouts using Power Options in Control Panel. 1. When the computer exits Hibernation, the power lights turn on wakeup To set a password to be unused and disconnected from external power for a password when the computer exits Sleep or Hibernation, follow the onscreen instructions. Click Save changes. From the Start screen, type power, select Settings, and then select Power Options. 2. If you need to create or change a user account password...
... the power button does. 3. If you are connecting an external hardware device to a port other power settings and timeouts using Power Options in Control Panel. 1. When the computer exits Hibernation, the power lights turn on wakeup To set a password to be unused and disconnected from external power for a password when the computer exits Sleep or Hibernation, follow the onscreen instructions. Click Save changes. From the Start screen, type power, select Settings, and then select Power Options. 2. If you need to create or change a user account password...
User Guide
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... guidelines: ● Run Windows Update as soon as you regularly update the software and drivers that all critical updates from other software may have installed software from Microsoft as soon as possible after the computer left the factory. If you can also register to http://www.hp.com/support. Installing software updates Installing Windows updates Updates to the operating system and other companies, regularly update the software to correct security problems and improve the...
... guidelines: ● Run Windows Update as soon as you regularly update the software and drivers that all critical updates from other software may have installed software from Microsoft as soon as possible after the computer left the factory. If you can also register to http://www.hp.com/support. Installing software updates Installing Windows updates Updates to the operating system and other companies, regularly update the software to correct security problems and improve the...
User Guide
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... Setup (BIOS) includes settings for the types of devices installed, the startup sequence of the computer, and the amount of the system BIOS currently installed. Errors can be available on the HP website. NOTE: Use extreme care when making changes in Windows) or by pressing fn+esc (if you need to know the version of system and extended memory. Starting Computer Setup (BIOS) To start Computer Setup (BIOS), turn on page 48. 2. Use the arrow keys...
... Setup (BIOS) includes settings for the types of devices installed, the startup sequence of the computer, and the amount of the system BIOS currently installed. Errors can be available on the HP website. NOTE: Use extreme care when making changes in Windows) or by pressing fn+esc (if you need to know the version of system and extended memory. Starting Computer Setup (BIOS) To start Computer Setup (BIOS), turn on page 48. 2. Use the arrow keys...
User Guide
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... the location on your BIOS, make a note of damage to the computer or an unsuccessful installation, download and install a BIOS update only when the computer is running on battery power, docked in an optional docking device, or connected to an optional power source. Follow any instructions that are revealed on the screen after it to the BIOS version currently installed on your computer to a network, consult the network administrator before installing any device, cable, or...
... the location on your BIOS, make a note of damage to the computer or an unsuccessful installation, download and install a BIOS update only when the computer is running on battery power, docked in an optional docking device, or connected to an optional power source. Follow any instructions that are revealed on the screen after it to the BIOS version currently installed on your computer to a network, consult the network administrator before installing any device, cable, or...
User Guide
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... can use the Factory Reset option of expertise: ● If you created. Windows creates system restore points automatically during a Windows update and other system maintenance events. From the Start screen, type h, and then select Help and Support. ● If you want to reset your information from the backups you need to correct a problem with a preinstalled application or driver, use Windows File History to the replacement drive. For more information, see Remove everything...
... can use the Factory Reset option of expertise: ● If you created. Windows creates system restore points automatically during a Windows update and other system maintenance events. From the Start screen, type h, and then select Help and Support. ● If you want to reset your information from the backups you need to correct a problem with a preinstalled application or driver, use Windows File History to the replacement drive. For more information, see Remove everything...
User Guide
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... an optical drive or a USB flash drive. To start HP Recovery Manager from the boot options menu. 4. or - Insert the HP Recovery USB flash drive you created into an optional external optical drive, and then restart the computer. - NOTE: If the computer does not automatically restart in BIOS where the computer looks for recovery discs or a recovery USB flash drive. This type of devices listed in HP Recovery Manager, change the computer boot order. or - Select Troubleshoot from the HP Recovery partition: 1. Insert the first HP Recovery disc you created into the optical drive...
... an optical drive or a USB flash drive. To start HP Recovery Manager from the boot options menu. 4. or - Insert the HP Recovery USB flash drive you created into an optional external optical drive, and then restart the computer. - NOTE: If the computer does not automatically restart in BIOS where the computer looks for recovery discs or a recovery USB flash drive. This type of devices listed in HP Recovery Manager, change the computer boot order. or - Select Troubleshoot from the HP Recovery partition: 1. Insert the first HP Recovery disc you created into the optical drive...
User Guide
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...; If the computer is produced ● Be sure that you connected powered speakers and that the speakers are properly connected. ● Unplug headphones if they are turned on. ● Adjust the volume, either on your computer, from the Start screen, type c, and then select Control Panel. From the Start screen, type c, and then select Control Panel. 2. When the Sound window opens, click the Sounds tab. From the Start screen, type s, and then select...
...; If the computer is produced ● Be sure that you connected powered speakers and that the speakers are properly connected. ● Unplug headphones if they are turned on. ● Adjust the volume, either on your computer, from the Start screen, type c, and then select Control Panel. From the Start screen, type c, and then select Control Panel. 2. When the Sound window opens, click the Sounds tab. From the Start screen, type s, and then select...
User Guide
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...in button, identifying 12 HDMI-in port connecting 20 HDMI-in port, identifying 9 headphone jack, identifying 10 headphones, connecting 20 Hibernation exiting 36 initiating 36 high-definition devices, connecting 20 HP PC Hardware Diagnostics (UEFI) downloading 50 HP Recovery Manager correcting boot problems 57 starting 57 HP Recovery media creating 52 recovery 57 HP Recovery partition recovery 57 removing 58 hubs 38 I installing, critical updates 47 integrated numeric keypad, identifying 31, 34 integrated webcam light, identifying 6 Internet connection setup 15 Internet security software, using...
...in button, identifying 12 HDMI-in port connecting 20 HDMI-in port, identifying 9 headphone jack, identifying 10 headphones, connecting 20 Hibernation exiting 36 initiating 36 high-definition devices, connecting 20 HP PC Hardware Diagnostics (UEFI) downloading 50 HP Recovery Manager correcting boot problems 57 starting 57 HP Recovery media creating 52 recovery 57 HP Recovery partition recovery 57 removing 58 hubs 38 I installing, critical updates 47 integrated numeric keypad, identifying 31, 34 integrated webcam light, identifying 6 Internet connection setup 15 Internet security software, using...
User Guide
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...phone 23 num lock key, identifying 34 O operating specifications 69 original system recovery 56 P passwords Computer Setup (BIOS) 46 Windows 45 pinching touch screen gesture 27 ports HDMI-in 9, 20 USB 2.0 ports 8 USB 3.0 7 USB 3.0 (charging) powered 7 power button, identifying 11 power connector, identifying 10 product name and number, computer 13 programs, updating 41 public WLAN connection 16 R re-pair, wireless keyboard and mouse 65 recovery discs 53, 57 HP Recovery Manager 56 media 57 options 52 refresh 55 starting 57 supported discs 53 system 56 USB flash drive 57 using HP Recovery media...
...phone 23 num lock key, identifying 34 O operating specifications 69 original system recovery 56 P passwords Computer Setup (BIOS) 46 Windows 45 pinching touch screen gesture 27 ports HDMI-in 9, 20 USB 2.0 ports 8 USB 3.0 7 USB 3.0 (charging) powered 7 power button, identifying 11 power connector, identifying 10 product name and number, computer 13 programs, updating 41 public WLAN connection 16 R re-pair, wireless keyboard and mouse 65 recovery discs 53, 57 HP Recovery Manager 56 media 57 options 52 refresh 55 starting 57 supported discs 53 system 56 USB flash drive 57 using HP Recovery media...
User Guide
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... not turn on 62 display is blank 64 hard drive error 62 images on screen problems 64 keyboard 65 mouse 65 re-pair the wireless keyboard and mouse 65 software problems 68 wireless connection 59 turning off the computer 36 U unresponsive system 36 USB 2.0 ports, identifying 8 USB 3.0 (charging) powered port, identifying 7 USB 3.0 port, identifying 7 USB cable, connecting 39 USB devices connecting 39 description 38 removing 39 USB hubs 38 V video 20 volume keys, identifying 31 volume, adjusting 19 W webcam using 19 webcam light identifying 6 webcam light, identifying 6 Windows backup...
... not turn on 62 display is blank 64 hard drive error 62 images on screen problems 64 keyboard 65 mouse 65 re-pair the wireless keyboard and mouse 65 software problems 68 wireless connection 59 turning off the computer 36 U unresponsive system 36 USB 2.0 ports, identifying 8 USB 3.0 (charging) powered port, identifying 7 USB 3.0 port, identifying 7 USB cable, connecting 39 USB devices connecting 39 description 38 removing 39 USB hubs 38 V video 20 volume keys, identifying 31 volume, adjusting 19 W webcam using 19 webcam light identifying 6 webcam light, identifying 6 Windows backup...
Start Here
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... screen ...2 Locating the Start button and the Start menu 3 Shutting down the computer ...3 Displaying all apps ...3 Closing apps ...4 Enhanced search feature ...4 Enhanced snap feature ...4 Discovering and connecting to a Miracast-certified wireless display (select models only 4 Opening to the Windows desktop instead of the Start screen 5 This PC ...5 3 Backup, restore, and recovery updates ...6 Using Windows backup and restore ...6 Checking for recovery partitions ...6 Using HP Software Setup (select models only 6 Using other backup, restore, and recovery tools 6 4 Specifications update...
... screen ...2 Locating the Start button and the Start menu 3 Shutting down the computer ...3 Displaying all apps ...3 Closing apps ...4 Enhanced search feature ...4 Enhanced snap feature ...4 Discovering and connecting to a Miracast-certified wireless display (select models only 4 Opening to the Windows desktop instead of the Start screen 5 This PC ...5 3 Backup, restore, and recovery updates ...6 Using Windows backup and restore ...6 Checking for recovery partitions ...6 Using HP Software Setup (select models only 6 Using other backup, restore, and recovery tools 6 4 Specifications update...
Start Here
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... drivers or select software. Checking for recovery partitions NOTE: If you need to access the HP Support Assistant has changed . From the Start screen, select the HP Support Assistant app. 2. Refer to reinstall drivers or software that has been corrupted or deleted from the Start screen, type file and then select File Explorer. Using other backup, restore, and recovery tools For additional information on -screen instructions to the User Guide provided for accessing HP Software Setup have changed. Using Windows backup and restore...
... drivers or select software. Checking for recovery partitions NOTE: If you need to access the HP Support Assistant has changed . From the Start screen, select the HP Support Assistant app. 2. Refer to reinstall drivers or software that has been corrupted or deleted from the Start screen, type file and then select File Explorer. Using other backup, restore, and recovery tools For additional information on -screen instructions to the User Guide provided for accessing HP Software Setup have changed. Using Windows backup and restore...