User Guide
Page 3
... software information 5 Locating hardware ...5 Locating software ...5 Front ...6 Right side ...7 Left side ...9 Top ...11 Bottom ...12 Labels ...13 Identifying the labels ...13 3 Connecting to a network ...14 Connecting to a wireless network ...14 Using the wireless controls 14 Using an Internet service provider 14 Setting up a WLAN ...15 Configuring a wireless router 15 Protecting your WLAN ...15 Connecting to a WLAN ...16 Connecting to a wired network ...17 Connecting to a local area network (LAN 17 4 Enjoying entertainment features ...18 Using the webcam ...19 Using audio...
... software information 5 Locating hardware ...5 Locating software ...5 Front ...6 Right side ...7 Left side ...9 Top ...11 Bottom ...12 Labels ...13 Identifying the labels ...13 3 Connecting to a network ...14 Connecting to a wireless network ...14 Using the wireless controls 14 Using an Internet service provider 14 Setting up a WLAN ...15 Configuring a wireless router 15 Protecting your WLAN ...15 Connecting to a WLAN ...16 Connecting to a wired network ...17 Connecting to a local area network (LAN 17 4 Enjoying entertainment features ...18 Using the webcam ...19 Using audio...
User Guide
Page 4
Adjusting the volume ...19 Connecting speakers ...19 Connecting headphones ...20 Using Beats Audio ...20 Accessing Beats Audio 20 Using video ...20 Connecting an HDMI device 20 Using HDMI audio ...21 Managing your audio and video files 21 Share media and data across your home group network (select models only 22 Enable media sharing and set up a home group network 22 Stream and share media between mobile devices 22 Migrate or synchronize data 23 Share photos, videos, and music to and...
Adjusting the volume ...19 Connecting speakers ...19 Connecting headphones ...20 Using Beats Audio ...20 Accessing Beats Audio 20 Using video ...20 Connecting an HDMI device 20 Using HDMI audio ...21 Managing your audio and video files 21 Share media and data across your home group network (select models only 22 Enable media sharing and set up a home group network 22 Stream and share media between mobile devices 22 Migrate or synchronize data 23 Share photos, videos, and music to and...
User Guide
Page 5
... Using Computer Setup (BIOS) and HP PC Hardware Diagnostics (UEFI 48 Starting Computer Setup (BIOS) ...48 Updating the BIOS ...48 Determining the BIOS version 48 Downloading a BIOS update 49 Using HP PC Hardware Diagnostics (UEFI 50 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device 50 10 Backing up, restoring, and recovering ...51 Creating recovery media and backups 52 Creating HP Recovery media 52 Restore and recovery ...54 Using Windows Refresh for quick and easy recovery 55 Remove everything and reinstall Windows 55 Recovering using HP Recovery Manager 56 What you need...
... Using Computer Setup (BIOS) and HP PC Hardware Diagnostics (UEFI 48 Starting Computer Setup (BIOS) ...48 Updating the BIOS ...48 Determining the BIOS version 48 Downloading a BIOS update 49 Using HP PC Hardware Diagnostics (UEFI 50 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device 50 10 Backing up, restoring, and recovering ...51 Creating recovery media and backups 52 Creating HP Recovery media 52 Restore and recovery ...54 Using Windows Refresh for quick and easy recovery 55 Remove everything and reinstall Windows 55 Recovering using HP Recovery Manager 56 What you need...
User Guide
Page 6
Using the HP Recovery partition (select models only 57 Using HP Recovery media to recover 57 Changing the computer boot order 57 Removing the HP Recovery partition 58 11 Troubleshooting ...59 Wireless connection problems ...59 Cannot connect to a WLAN 59 Cannot connect to a preferred network 59 Current network security codes are unavailable 60 Cannot connect to the wireless router 60 Network status icon is not displayed 61 Power problems ...62 Computer will not turn on or start 62 Hard drive error ...62 Computer is not responding...
Using the HP Recovery partition (select models only 57 Using HP Recovery media to recover 57 Changing the computer boot order 57 Removing the HP Recovery partition 58 11 Troubleshooting ...59 Wireless connection problems ...59 Cannot connect to a WLAN 59 Cannot connect to a preferred network 59 Current network security codes are unavailable 60 Cannot connect to the wireless router 60 Network status icon is not displayed 61 Power problems ...62 Computer will not turn on or start 62 Hard drive error ...62 Computer is not responding...
User Guide
Page 9
... information. ◦ Wireless connection problems ◦ Power problems ◦ Display problems ◦ Keyboard and mouse problems ◦ Audio problems Safety & Comfort Guide ◦ Software problems ● Proper workstation setup. To access this guide, select HP Support Assistant on page 59 in your risk of how-to information and troubleshooting tips. More HP resources You have already used Setup Instructions to turn on the Start screen, select My computer, and then select User guides. support, go to http://www.hp.com/go to...
... information. ◦ Wireless connection problems ◦ Power problems ◦ Display problems ◦ Keyboard and mouse problems ◦ Audio problems Safety & Comfort Guide ◦ Software problems ● Proper workstation setup. To access this guide, select HP Support Assistant on page 59 in your risk of how-to information and troubleshooting tips. More HP resources You have already used Setup Instructions to turn on the Start screen, select My computer, and then select User guides. support, go to http://www.hp.com/go to...
User Guide
Page 11
... in the System area, click Device Manager. or - Swipe down from the top edge of the computer screen. 2. Locating software To find out what software is installed on your computer: 1. From the Start screen, right-click using the external wireless mouse. - From the Start screen, type c, and then select Control Panel. 2. 2 Getting to know your computer Finding your hardware and software information Locating hardware To find out what hardware is installed on your computer.
... in the System area, click Device Manager. or - Swipe down from the top edge of the computer screen. 2. Locating software To find out what software is installed on your computer: 1. From the Start screen, right-click using the external wireless mouse. - From the Start screen, type c, and then select Control Panel. 2. 2 Getting to know your computer Finding your hardware and software information Locating hardware To find out what hardware is installed on your computer.
User Guide
Page 14
Component (3) (4) Subwoofer connector USB 2.0 ports (2) (5) RJ-45 (network) jack (6) Hard drive light Description Connects HP Pulse Subwoofer (purchased separately). Connects a network cable. The subwoofer provides superior bass sound. Connect optional USB devices. Blinking: The hard drive is being used. 8 Chapter 2 Getting to know your computer
Component (3) (4) Subwoofer connector USB 2.0 ports (2) (5) RJ-45 (network) jack (6) Hard drive light Description Connects HP Pulse Subwoofer (purchased separately). Connects a network cable. The subwoofer provides superior bass sound. Connect optional USB devices. Blinking: The hard drive is being used. 8 Chapter 2 Getting to know your computer
User Guide
Page 20
... to wireless local area networks. From the Start screen, type h, and then select Help and Support. 3 Connecting to a network You can explore the globe and access information from millions of websites using your wireless router to the modem, and test the Internet service. This chapter will give you are setting up a connection or network, connect to a network, and diagnose and repair network problems. To use for Internet access. Using an Internet service provider When you a user ID and a password to...
... to wireless local area networks. From the Start screen, type h, and then select Help and Support. 3 Connecting to a network You can explore the globe and access information from millions of websites using your wireless router to the modem, and test the Internet service. This chapter will give you are setting up a connection or network, connect to a network, and diagnose and repair network problems. To use for Internet access. Using an Internet service provider When you a user ID and a password to...
User Guide
Page 42
... or change a user account password, go to the screen. When the computer exits Hibernation, the power lights turn on and your work returns to step 5. 5. NOTE: If you need to access components inside the computer ● When you need to a port other power settings and timeouts using Power Options in Control Panel. 1. Shutting down (turning off the computer. The Shut down command closes all open programs, including the operating system, and then turns off...
... or change a user account password, go to the screen. When the computer exits Hibernation, the power lights turn on and your work returns to step 5. 5. NOTE: If you need to access components inside the computer ● When you need to a port other power settings and timeouts using Power Options in Control Panel. 1. Shutting down (turning off the computer. The Shut down command closes all open programs, including the operating system, and then turns off...
User Guide
Page 53
... updates are installed on your computer. From the Start screen, type u, select Settings, and then select Windows Update. ● Enable automatic Windows Update thereafter. If you have become available after you can also register to receive automatic update notifications when updates become available. To download the latest versions, go to http://www.hp.com/support. Installing software updates Installing Windows updates Updates to the operating system and other companies, regularly update the software to correct security problems...
... updates are installed on your computer. From the Start screen, type u, select Settings, and then select Windows Update. ● Enable automatic Windows Update thereafter. If you have become available after you can also register to receive automatic update notifications when updates become available. To download the latest versions, go to http://www.hp.com/support. Installing software updates Installing Windows updates Updates to the operating system and other companies, regularly update the software to correct security problems...
User Guide
Page 54
... Chapter 9 Using Computer Setup (BIOS) and HP PC Hardware Diagnostics (UEFI) Errors can be available on page 48. 2. Starting Computer Setup (BIOS) To start Computer Setup (BIOS), turn on the HP website are already in Windows) or by using Computer Setup (BIOS). 1. BIOS version information (also known as disk drives, display, keyboard, mouse, and printer). Most BIOS updates on or restart the computer, quickly press esc, and then press f10. Computer Setup (BIOS) includes settings for the types of devices installed, the startup sequence...
... Chapter 9 Using Computer Setup (BIOS) and HP PC Hardware Diagnostics (UEFI) Errors can be available on page 48. 2. Starting Computer Setup (BIOS) To start Computer Setup (BIOS), turn on the HP website are already in Windows) or by using Computer Setup (BIOS). 1. BIOS version information (also known as disk drives, display, keyboard, mouse, and printer). Most BIOS updates on or restart the computer, quickly press esc, and then press f10. Computer Setup (BIOS) includes settings for the types of devices installed, the startup sequence...
User Guide
Page 55
.... Using the hard drive path you connect your hard drive that has an .exe extension (for HP updates now. 3. Click your selection to a network, consult the network administrator before installing any device, cable, or cord. 1. Identify the most recent BIOS update and compare it has been downloaded to the location on the screen after the download is complete. NOTE: After a message on battery power, docked in an optional docking device, or connected to download your hard drive...
.... Using the hard drive path you connect your hard drive that has an .exe extension (for HP updates now. 3. Click your selection to a network, consult the network administrator before installing any device, cable, or cord. 1. Identify the most recent BIOS update and compare it has been downloaded to the location on the screen after the download is complete. NOTE: After a message on battery power, docked in an optional docking device, or connected to download your hard drive...
User Guide
Page 60
... or driver. Minimized Image Recovery installs only drivers and hardware-enabling applications. For more information, see Recovering using Windows Refresh. Restore and recovery There are several options for installation through the Drivers and Applications Reinstall option in the image continue to another drive. From the Start screen, type recovery, select HP Recovery Manager, select Drivers and Applications Reinstall, and then follow the on your computer or were purchased from the HP Recovery partition (select models only) or use the HP Recovery media that...
... or driver. Minimized Image Recovery installs only drivers and hardware-enabling applications. For more information, see Recovering using Windows Refresh. Restore and recovery There are several options for installation through the Drivers and Applications Reinstall option in the image continue to another drive. From the Start screen, type recovery, select HP Recovery Manager, select Drivers and Applications Reinstall, and then follow the on your computer or were purchased from the HP Recovery partition (select models only) or use the HP Recovery media that...
User Guide
Page 63
... the power button. 2. Using the HP Recovery partition (select models only) The HP Recovery partition (select models only) allows you to boot from. 4. Select Recovery Manager, and follow the on your keyboard layout. 3. This method can change the computer boot order, which is the order of recovery can only be used if the hard drive is not working . or - Choose your computer or into the optical drive on -screen instructions. To start HP Recovery Manager from the boot options menu. 4. This type of devices listed in HP Recovery Manager, change the boot...
... the power button. 2. Using the HP Recovery partition (select models only) The HP Recovery partition (select models only) allows you to boot from. 4. Select Recovery Manager, and follow the on your keyboard layout. 3. This method can change the computer boot order, which is the order of recovery can only be used if the hard drive is not working . or - Choose your computer or into the optical drive on -screen instructions. To start HP Recovery Manager from the boot options menu. 4. This type of devices listed in HP Recovery Manager, change the boot...
User Guide
Page 73
... on your computer, from the Start screen, type c, and then select Control Panel. Select Hardware and Sound, and then select Sound. 3. Save the file to your Windows desktop. 3. Audio problems 67 When the Sound window opens, click the Sounds tab. Select Hardware and Sound, and then select Sound. From the Start screen, type c, and then select Control Panel. 2. You should hear sound through the speakers or through the computer operating system. ● Turn off your computer, and then...
... on your computer, from the Start screen, type c, and then select Control Panel. Select Hardware and Sound, and then select Sound. 3. Save the file to your Windows desktop. 3. Audio problems 67 When the Sound window opens, click the Sounds tab. Select Hardware and Sound, and then select Sound. From the Start screen, type c, and then select Control Panel. 2. You should hear sound through the speakers or through the computer operating system. ● Turn off your computer, and then...
User Guide
Page 77
...in button, identifying 12 HDMI-in port connecting 20 HDMI-in port, identifying 9 headphone jack, identifying 10 headphones, connecting 20 Hibernation exiting 36 initiating 36 high-definition devices, connecting 20 HP PC Hardware Diagnostics (UEFI) downloading 50 HP Recovery Manager correcting boot problems 57 starting 57 HP Recovery media creating 52 recovery 57 HP Recovery partition recovery 57 removing 58 hubs 38 I installing, critical updates 47 integrated numeric keypad, identifying 31, 34 integrated webcam light, identifying 6 Internet connection setup 15 Internet security software, using...
...in button, identifying 12 HDMI-in port connecting 20 HDMI-in port, identifying 9 headphone jack, identifying 10 headphones, connecting 20 Hibernation exiting 36 initiating 36 high-definition devices, connecting 20 HP PC Hardware Diagnostics (UEFI) downloading 50 HP Recovery Manager correcting boot problems 57 starting 57 HP Recovery media creating 52 recovery 57 HP Recovery partition recovery 57 removing 58 hubs 38 I installing, critical updates 47 integrated numeric keypad, identifying 31, 34 integrated webcam light, identifying 6 Internet connection setup 15 Internet security software, using...
User Guide
Page 78
...phone 23 num lock key, identifying 34 O operating specifications 69 original system recovery 56 P passwords Computer Setup (BIOS) 46 Windows 45 pinching touch screen gesture 27 ports HDMI-in 9, 20 USB 2.0 ports 8 USB 3.0 7 USB 3.0 (charging) powered 7 power button, identifying 11 power connector, identifying 10 product name and number, computer 13 programs, updating 41 public WLAN connection 16 R re-pair, wireless keyboard and mouse 65 recovery discs 53, 57 HP Recovery Manager 56 media 57 options 52 refresh 55 starting 57 supported discs 53 system 56 USB flash drive 57 using HP Recovery media...
...phone 23 num lock key, identifying 34 O operating specifications 69 original system recovery 56 P passwords Computer Setup (BIOS) 46 Windows 45 pinching touch screen gesture 27 ports HDMI-in 9, 20 USB 2.0 ports 8 USB 3.0 7 USB 3.0 (charging) powered 7 power button, identifying 11 power connector, identifying 10 product name and number, computer 13 programs, updating 41 public WLAN connection 16 R re-pair, wireless keyboard and mouse 65 recovery discs 53, 57 HP Recovery Manager 56 media 57 options 52 refresh 55 starting 57 supported discs 53 system 56 USB flash drive 57 using HP Recovery media...
User Guide
Page 79
... not turn on 62 display is blank 64 hard drive error 62 images on screen problems 64 keyboard 65 mouse 65 re-pair the wireless keyboard and mouse 65 software problems 68 wireless connection 59 turning off the computer 36 U unresponsive system 36 USB 2.0 ports, identifying 8 USB 3.0 (charging) powered port, identifying 7 USB 3.0 port, identifying 7 USB cable, connecting 39 USB devices connecting 39 description 38 removing 39 USB hubs 38 V video 20 volume keys, identifying 31 volume, adjusting 19 W webcam using 19 webcam light identifying 6 webcam light, identifying 6 Windows backup...
... not turn on 62 display is blank 64 hard drive error 62 images on screen problems 64 keyboard 65 mouse 65 re-pair the wireless keyboard and mouse 65 software problems 68 wireless connection 59 turning off the computer 36 U unresponsive system 36 USB 2.0 ports, identifying 8 USB 3.0 (charging) powered port, identifying 7 USB 3.0 port, identifying 7 USB cable, connecting 39 USB devices connecting 39 description 38 removing 39 USB hubs 38 V video 20 volume keys, identifying 31 volume, adjusting 19 W webcam using 19 webcam light identifying 6 webcam light, identifying 6 Windows backup...
Start Here
Page 3
... screen ...2 Locating the Start button and the Start menu 3 Shutting down the computer ...3 Displaying all apps ...3 Closing apps ...4 Enhanced search feature ...4 Enhanced snap feature ...4 Discovering and connecting to a Miracast-certified wireless display (select models only 4 Opening to the Windows desktop instead of the Start screen 5 This PC ...5 3 Backup, restore, and recovery updates ...6 Using Windows backup and restore ...6 Checking for recovery partitions ...6 Using HP Software Setup (select models only 6 Using other backup, restore, and recovery tools 6 4 Specifications update...
... screen ...2 Locating the Start button and the Start menu 3 Shutting down the computer ...3 Displaying all apps ...3 Closing apps ...4 Enhanced search feature ...4 Enhanced snap feature ...4 Discovering and connecting to a Miracast-certified wireless display (select models only 4 Opening to the Windows desktop instead of the Start screen 5 This PC ...5 3 Backup, restore, and recovery updates ...6 Using Windows backup and restore ...6 Checking for recovery partitions ...6 Using HP Software Setup (select models only 6 Using other backup, restore, and recovery tools 6 4 Specifications update...
Start Here
Page 10
... steps have changed . NOTE: The path to the User Guide for restore and recovery steps for your computer. 6 Chapter 3 Backup, restore, and recovery updates From the Start screen, select the HP Support Assistant app. 2. Using HP Software Setup (select models only) NOTE: If you need to use HP Software Setup to check for the presence of the HP Recovery partition or Windows partition, from the system, the steps for accessing HP Software Setup have changed . For additional backup information, type backup in the...
... steps have changed . NOTE: The path to the User Guide for restore and recovery steps for your computer. 6 Chapter 3 Backup, restore, and recovery updates From the Start screen, select the HP Support Assistant app. 2. Using HP Software Setup (select models only) NOTE: If you need to use HP Software Setup to check for the presence of the HP Recovery partition or Windows partition, from the system, the steps for accessing HP Software Setup have changed . For additional backup information, type backup in the...