User Guide
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... software information 5 Locating hardware ...5 Locating software ...5 Front ...6 Right side ...7 Left side ...9 Top ...11 Bottom ...12 Labels ...13 Identifying the labels ...13 3 Connecting to a network ...14 Connecting to a wireless network ...14 Using the wireless controls 14 Using an Internet service provider 14 Setting up a WLAN ...15 Configuring a wireless router 15 Protecting your WLAN ...15 Connecting to a WLAN ...16 Connecting to a wired network ...17 Connecting to a local area network (LAN 17 4 Enjoying entertainment features ...18 Using the webcam ...19 Using audio...
... software information 5 Locating hardware ...5 Locating software ...5 Front ...6 Right side ...7 Left side ...9 Top ...11 Bottom ...12 Labels ...13 Identifying the labels ...13 3 Connecting to a network ...14 Connecting to a wireless network ...14 Using the wireless controls 14 Using an Internet service provider 14 Setting up a WLAN ...15 Configuring a wireless router 15 Protecting your WLAN ...15 Connecting to a WLAN ...16 Connecting to a wired network ...17 Connecting to a local area network (LAN 17 4 Enjoying entertainment features ...18 Using the webcam ...19 Using audio...
User Guide
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... Using Computer Setup (BIOS) and HP PC Hardware Diagnostics (UEFI 48 Starting Computer Setup (BIOS) ...48 Updating the BIOS ...48 Determining the BIOS version 48 Downloading a BIOS update 49 Using HP PC Hardware Diagnostics (UEFI 50 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device 50 10 Backing up, restoring, and recovering ...51 Creating recovery media and backups 52 Creating HP Recovery media 52 Restore and recovery ...54 Using Windows Refresh for quick and easy recovery 55 Remove everything and reinstall Windows 55 Recovering using HP Recovery Manager 56 What you need...
... Using Computer Setup (BIOS) and HP PC Hardware Diagnostics (UEFI 48 Starting Computer Setup (BIOS) ...48 Updating the BIOS ...48 Determining the BIOS version 48 Downloading a BIOS update 49 Using HP PC Hardware Diagnostics (UEFI 50 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device 50 10 Backing up, restoring, and recovering ...51 Creating recovery media and backups 52 Creating HP Recovery media 52 Restore and recovery ...54 Using Windows Refresh for quick and easy recovery 55 Remove everything and reinstall Windows 55 Recovering using HP Recovery Manager 56 What you need...
User Guide
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Using the HP Recovery partition (select models only 57 Using HP Recovery media to recover 57 Changing the computer boot order 57 Removing the HP Recovery partition 58 11 Troubleshooting ...59 Wireless connection problems ...59 Cannot connect to a WLAN 59 Cannot connect to a preferred network 59 Current network security codes are unavailable 60 Cannot connect to the wireless router 60 Network status icon is not displayed 61 Power problems ...62 Computer will not turn on or start 62 Hard drive error ...62 Computer is not responding...
Using the HP Recovery partition (select models only 57 Using HP Recovery media to recover 57 Changing the computer boot order 57 Removing the HP Recovery partition 58 11 Troubleshooting ...59 Wireless connection problems ...59 Cannot connect to a WLAN 59 Cannot connect to a preferred network 59 Current network security codes are unavailable 60 Cannot connect to the wireless router 60 Network status icon is not displayed 61 Power problems ...62 Computer will not turn on or start 62 Hard drive error ...62 Computer is not responding...
User Guide
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... Support. Troubleshooting ● Instructions for more , use this guide for upgrading or replacing components of your computer. support, go to http://www.hp.com/go /contactHP. For worldwide support, go to http://www.hp.com/ergo. ● Worldwide support web page ● Guidelines for posture and work habits that provide product details, how-to information, and more information. ◦ Wireless connection problems ◦ Power problems ◦ Display problems ◦ Keyboard and mouse problems...
... Support. Troubleshooting ● Instructions for more , use this guide for upgrading or replacing components of your computer. support, go to http://www.hp.com/go /contactHP. For worldwide support, go to http://www.hp.com/ergo. ● Worldwide support web page ● Guidelines for posture and work habits that provide product details, how-to information, and more information. ◦ Wireless connection problems ◦ Power problems ◦ Display problems ◦ Keyboard and mouse problems...
User Guide
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... Device Manager. Locating software To find out what software is installed on your computer: 1. A list displays all the devices installed on your computer: 1. or - Swipe down from the top edge of the computer screen. 2. Select the All apps icon. From the Start screen, type c, and then select Control Panel. 2. Finding your hardware and software information 5 From the Start screen, right-click using the external wireless mouse. - 2 Getting to know your computer Finding your hardware and software...
... Device Manager. Locating software To find out what software is installed on your computer: 1. A list displays all the devices installed on your computer: 1. or - Swipe down from the top edge of the computer screen. 2. Select the All apps icon. From the Start screen, type c, and then select Control Panel. 2. Finding your hardware and software information 5 From the Start screen, right-click using the external wireless mouse. - 2 Getting to know your computer Finding your hardware and software...
User Guide
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Blinking: The hard drive is being used. 8 Chapter 2 Getting to know your computer Connect optional USB devices. Component (3) (4) Subwoofer connector USB 2.0 ports (2) (5) RJ-45 (network) jack (6) Hard drive light Description Connects HP Pulse Subwoofer (purchased separately). Connects a network cable. The subwoofer provides superior bass sound.
Blinking: The hard drive is being used. 8 Chapter 2 Getting to know your computer Connect optional USB devices. Component (3) (4) Subwoofer connector USB 2.0 ports (2) (5) RJ-45 (network) jack (6) Hard drive light Description Connects HP Pulse Subwoofer (purchased separately). Connects a network cable. The subwoofer provides superior bass sound.
User Guide
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... a password to other devices, and devices must establish an account with a wireless router or a wireless access point. ● Bluetooth® device-Creates a personal area network (PAN) to connect to use the Network and Sharing Center: 1. Using an Internet service provider When you get connected to Help and Support. NOTE: Your ISP will help set up Internet access in Help and Support. Select Network and Internet, and the select Network and Sharing Center. From the Start screen, type h, and...
... a password to other devices, and devices must establish an account with a wireless router or a wireless access point. ● Bluetooth® device-Creates a personal area network (PAN) to connect to use the Network and Sharing Center: 1. Using an Internet service provider When you get connected to Help and Support. NOTE: Your ISP will help set up Internet access in Help and Support. Select Network and Internet, and the select Network and Sharing Center. From the Start screen, type h, and...
User Guide
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... be unused and disconnected from external power for a password when the computer exits Sleep or Hibernation, follow the onscreen instructions. From the Start screen, type power, select Settings, and then select Power Options. 2. When the computer exits Hibernation, the power lights turn on wakeup. 3. From the Start screen, type power, select Settings, and then select Power Options. 2. In the left pane, select Require a password on and your work returns to a port other power settings and timeouts using Power Options in Control Panel. 1.
... be unused and disconnected from external power for a password when the computer exits Sleep or Hibernation, follow the onscreen instructions. From the Start screen, type power, select Settings, and then select Power Options. 2. When the computer exits Hibernation, the power lights turn on wakeup. 3. From the Start screen, type power, select Settings, and then select Power Options. 2. In the left pane, select Require a password on and your work returns to a port other power settings and timeouts using Power Options in Control Panel. 1.
User Guide
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Installing software updates Installing Windows updates Updates to http://www.hp.com/support. From the Start screen, type u, select Settings, and then select Windows Update. ● Enable automatic Windows Update thereafter. Updating software HP recommends that you have become available. If you regularly update the software and drivers that all critical updates from other software may have installed software from Microsoft as soon as possible after the computer left the factory. To protect the computer from security breaches and computer...
Installing software updates Installing Windows updates Updates to http://www.hp.com/support. From the Start screen, type u, select Settings, and then select Windows Update. ● Enable automatic Windows Update thereafter. Updating software HP recommends that you have become available. If you regularly update the software and drivers that all critical updates from other software may have installed software from Microsoft as soon as possible after the computer left the factory. To protect the computer from security breaches and computer...
User Guide
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... (if you need to know the version of the system BIOS currently installed. 9 Using Computer Setup (BIOS) and HP PC Hardware Diagnostics (UEFI) Computer Setup, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as ROM date and System BIOS) can prevent the computer from operating properly. Computer Setup (BIOS) includes settings for the types of devices installed, the startup sequence of the...
... (if you need to know the version of the system BIOS currently installed. 9 Using Computer Setup (BIOS) and HP PC Hardware Diagnostics (UEFI) Computer Setup, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as ROM date and System BIOS) can prevent the computer from operating properly. Computer Setup (BIOS) includes settings for the types of devices installed, the startup sequence of the...
User Guide
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... install a BIOS update only when the computer is connected to your hard drive. From the Start screen, type e, and then select File Explorer. 2. From the Start screen, type support, and then select the HP Support Assistant app. 2. Using the hard drive path you connect your computer to the location on your hard drive designation. During the download and installation, follow these instructions: Do not disconnect power from the computer by following the on -screen instructions. 4. You may need to access...
... install a BIOS update only when the computer is connected to your hard drive. From the Start screen, type e, and then select File Explorer. 2. From the Start screen, type support, and then select the HP Support Assistant app. 2. Using the hard drive path you connect your computer to the location on your hard drive designation. During the download and installation, follow these instructions: Do not disconnect power from the computer by following the on -screen instructions. 4. You may need to access...
User Guide
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... several options for installation through the Drivers and Applications Reinstall option in the image continue to reclaim hard drive space, HP Recovery Manager offers the Remove Recovery Partition option. From the Start screen, type h, and then select Help and Support. ● If you need to restore your personal files and data, you can use the Drivers and Applications Reinstall option of HP Recovery Manager to restore your system. If you have created. System Restore allows you want to reset...
... several options for installation through the Drivers and Applications Reinstall option in the image continue to reclaim hard drive space, HP Recovery Manager offers the Remove Recovery Partition option. From the Start screen, type h, and then select Help and Support. ● If you need to restore your personal files and data, you can use the Drivers and Applications Reinstall option of HP Recovery Manager to restore your system. If you have created. System Restore allows you want to reset...
User Guide
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... keyboard layout. 3. Using the HP Recovery partition (select models only) The HP Recovery partition (select models only) allows you to perform a system recovery or minimized image recovery without the need for boot options. 3. Restart the computer, quickly press esc, and then press f9 for recovery discs or a recovery USB flash drive. NOTE: If the computer does not automatically restart in HP Recovery Manager, you can only be used if the hard drive is still working properly. 1. To start HP Recovery Manager from the boot options menu. 4. Select Troubleshoot...
... keyboard layout. 3. Using the HP Recovery partition (select models only) The HP Recovery partition (select models only) allows you to perform a system recovery or minimized image recovery without the need for boot options. 3. Restart the computer, quickly press esc, and then press f9 for recovery discs or a recovery USB flash drive. NOTE: If the computer does not automatically restart in HP Recovery Manager, you can only be used if the hard drive is still working properly. 1. To start HP Recovery Manager from the boot options menu. 4. Select Troubleshoot...
User Guide
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... Sleep state, exit Sleep by briefly pressing the power button. ● Check the audio functions. From the Start screen, type s, and then select Sound Recorder. 2. Audio problems 67 Be sure that the speakers are properly connected. ● Unplug headphones if they are connected to your computer, follow these steps: 1. When the Sound window opens, click the Sounds tab. Select Hardware and Sound, and then select Sound. From the Start screen, type c, and then select Control Panel...
... Sleep state, exit Sleep by briefly pressing the power button. ● Check the audio functions. From the Start screen, type s, and then select Sound Recorder. 2. Audio problems 67 Be sure that the speakers are properly connected. ● Unplug headphones if they are connected to your computer, follow these steps: 1. When the Sound window opens, click the Sounds tab. Select Hardware and Sound, and then select Sound. From the Start screen, type c, and then select Control Panel...
User Guide
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...in button, identifying 12 HDMI-in port connecting 20 HDMI-in port, identifying 9 headphone jack, identifying 10 headphones, connecting 20 Hibernation exiting 36 initiating 36 high-definition devices, connecting 20 HP PC Hardware Diagnostics (UEFI) downloading 50 HP Recovery Manager correcting boot problems 57 starting 57 HP Recovery media creating 52 recovery 57 HP Recovery partition recovery 57 removing 58 hubs 38 I installing, critical updates 47 integrated numeric keypad, identifying 31, 34 integrated webcam light, identifying 6 Internet connection setup 15 Internet security software, using...
...in button, identifying 12 HDMI-in port connecting 20 HDMI-in port, identifying 9 headphone jack, identifying 10 headphones, connecting 20 Hibernation exiting 36 initiating 36 high-definition devices, connecting 20 HP PC Hardware Diagnostics (UEFI) downloading 50 HP Recovery Manager correcting boot problems 57 starting 57 HP Recovery media creating 52 recovery 57 HP Recovery partition recovery 57 removing 58 hubs 38 I installing, critical updates 47 integrated numeric keypad, identifying 31, 34 integrated webcam light, identifying 6 Internet connection setup 15 Internet security software, using...
User Guide
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...phone 23 num lock key, identifying 34 O operating specifications 69 original system recovery 56 P passwords Computer Setup (BIOS) 46 Windows 45 pinching touch screen gesture 27 ports HDMI-in 9, 20 USB 2.0 ports 8 USB 3.0 7 USB 3.0 (charging) powered 7 power button, identifying 11 power connector, identifying 10 product name and number, computer 13 programs, updating 41 public WLAN connection 16 R re-pair, wireless keyboard and mouse 65 recovery discs 53, 57 HP Recovery Manager 56 media 57 options 52 refresh 55 starting 57 supported discs 53 system 56 USB flash drive 57 using HP Recovery media...
...phone 23 num lock key, identifying 34 O operating specifications 69 original system recovery 56 P passwords Computer Setup (BIOS) 46 Windows 45 pinching touch screen gesture 27 ports HDMI-in 9, 20 USB 2.0 ports 8 USB 3.0 7 USB 3.0 (charging) powered 7 power button, identifying 11 power connector, identifying 10 product name and number, computer 13 programs, updating 41 public WLAN connection 16 R re-pair, wireless keyboard and mouse 65 recovery discs 53, 57 HP Recovery Manager 56 media 57 options 52 refresh 55 starting 57 supported discs 53 system 56 USB flash drive 57 using HP Recovery media...
User Guide
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... not turn on 62 display is blank 64 hard drive error 62 images on screen problems 64 keyboard 65 mouse 65 re-pair the wireless keyboard and mouse 65 software problems 68 wireless connection 59 turning off the computer 36 U unresponsive system 36 USB 2.0 ports, identifying 8 USB 3.0 (charging) powered port, identifying 7 USB 3.0 port, identifying 7 USB cable, connecting 39 USB devices connecting 39 description 38 removing 39 USB hubs 38 V video 20 volume keys, identifying 31 volume, adjusting 19 W webcam using 19 webcam light identifying 6 webcam light, identifying 6 Windows backup...
... not turn on 62 display is blank 64 hard drive error 62 images on screen problems 64 keyboard 65 mouse 65 re-pair the wireless keyboard and mouse 65 software problems 68 wireless connection 59 turning off the computer 36 U unresponsive system 36 USB 2.0 ports, identifying 8 USB 3.0 (charging) powered port, identifying 7 USB 3.0 port, identifying 7 USB cable, connecting 39 USB devices connecting 39 description 38 removing 39 USB hubs 38 V video 20 volume keys, identifying 31 volume, adjusting 19 W webcam using 19 webcam light identifying 6 webcam light, identifying 6 Windows backup...
Start Here
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... screen ...2 Locating the Start button and the Start menu 3 Shutting down the computer ...3 Displaying all apps ...3 Closing apps ...4 Enhanced search feature ...4 Enhanced snap feature ...4 Discovering and connecting to a Miracast-certified wireless display (select models only 4 Opening to the Windows desktop instead of the Start screen 5 This PC ...5 3 Backup, restore, and recovery updates ...6 Using Windows backup and restore ...6 Checking for recovery partitions ...6 Using HP Software Setup (select models only 6 Using other backup, restore, and recovery tools 6 4 Specifications update...
... screen ...2 Locating the Start button and the Start menu 3 Shutting down the computer ...3 Displaying all apps ...3 Closing apps ...4 Enhanced search feature ...4 Enhanced snap feature ...4 Discovering and connecting to a Miracast-certified wireless display (select models only 4 Opening to the Windows desktop instead of the Start screen 5 This PC ...5 3 Backup, restore, and recovery updates ...6 Using Windows backup and restore ...6 Checking for recovery partitions ...6 Using HP Software Setup (select models only 6 Using other backup, restore, and recovery tools 6 4 Specifications update...
Start Here
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...the User Guide for restore and recovery steps for accessing HP Software Setup have changed. From the Start screen, type HP Software Setup. To access HP Software Setup: 1. Using Windows backup and restore For information about the Windows backup and restore features, see the HP Support Assistant. From the Start screen, select the HP Support Assistant app. 2. Select HP Software Setup. 3. Using HP Software Setup (select models only) NOTE: If you need to use HP Software Setup to check for your system does not support this feature. NOTE: The path to reinstall drivers or...
...the User Guide for restore and recovery steps for accessing HP Software Setup have changed. From the Start screen, type HP Software Setup. To access HP Software Setup: 1. Using Windows backup and restore For information about the Windows backup and restore features, see the HP Support Assistant. From the Start screen, select the HP Support Assistant app. 2. Select HP Software Setup. 3. Using HP Software Setup (select models only) NOTE: If you need to use HP Software Setup to check for your system does not support this feature. NOTE: The path to reinstall drivers or...
Regulatory, Safety and Environmental Notices User Guide
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TV antenna connectors protection External television antenna grounding If an outside antenna or cable system is connected to the product, be sure the antenna or cable system is left unattended and unused for the grounding electrode. Table 4-1 Antenna Grounding Reference Grounding Component 1 Electric Service Equipment 2 Power Service Grounding Electrode System (NEC Art 250, Part III) 3 Ground Clamps 4 Grounding Conductors (NEC...
TV antenna connectors protection External television antenna grounding If an outside antenna or cable system is connected to the product, be sure the antenna or cable system is left unattended and unused for the grounding electrode. Table 4-1 Antenna Grounding Reference Grounding Component 1 Electric Service Equipment 2 Power Service Grounding Electrode System (NEC Art 250, Part III) 3 Ground Clamps 4 Grounding Conductors (NEC...