Reference Guide
Page 3
... sure your computer through USB, disconnect the printer from the computer. 2. Check the wireless status light to a network. 4. Visit the HP Diagnostic Tools website at the left, and then choose Reset printing system. 3. If your printer is connected to your printer is powered on...Add the printer you can use . Uninstall the software: 1. Double-click HP Uninstaller, and then follow the on . Anonymous usage information storage: The HP cartridges store a limited set as you click the list at www.hp.com/go/tools to download free diagnostic utilities (tools) that you want to...
... sure your computer through USB, disconnect the printer from the computer. 2. Check the wireless status light to a network. 4. Visit the HP Diagnostic Tools website at the left, and then choose Reset printing system. 3. If your printer is connected to your printer is powered on...Add the printer you can use . Uninstall the software: 1. Double-click HP Uninstaller, and then follow the on . Anonymous usage information storage: The HP cartridges store a limited set as you click the list at www.hp.com/go/tools to download free diagnostic utilities (tools) that you want to...
Reference Guide
Page 10
...interrupted or error free. 3. Operation outside the United States (including provinces in Canada), may: a. For HP printer products, the use of a non-HP or refilled cartridge or an expired ink cartridge, HP will charge its standard time and materials charges to service the printer for the product. 7. Any replacement ... Statement is valid in any product will be available from any product which is attributable to the use of a non-HP cartridge or a refilled cartridge does not affect either the warranty to the customer or any way affected by this Warranty Statement are not in your...
...interrupted or error free. 3. Operation outside the United States (including provinces in Canada), may: a. For HP printer products, the use of a non-HP or refilled cartridge or an expired ink cartridge, HP will charge its standard time and materials charges to service the printer for the product. 7. Any replacement ... Statement is valid in any product will be available from any product which is attributable to the use of a non-HP cartridge or a refilled cartridge does not affect either the warranty to the customer or any way affected by this Warranty Statement are not in your...
User Guide
Page 4
......67 Use reports ...68 7 Work with cartridges ...72 Check the estimated ink levels ...73 Replace the cartridges ...74 Order ink supplies ...76 Use single-cartridge mode ...77 Cartridge warranty information ...78 Anonymous usage information storage ...79 Tips for working with cartridges ...80 8 Connect Your Printer ...81 Set...Tips for setting up and using a networked printer 91 9 Solve a problem ...92 Jams and paper-feed issues ...93 Ink cartridge issues ...98 Printing issues ...100 Copy issues ...108 Scan issues ...109 Fax issues ...110 Network and connection issues ...119 Printer hardware issues...
......67 Use reports ...68 7 Work with cartridges ...72 Check the estimated ink levels ...73 Replace the cartridges ...74 Order ink supplies ...76 Use single-cartridge mode ...77 Cartridge warranty information ...78 Anonymous usage information storage ...79 Tips for working with cartridges ...80 8 Connect Your Printer ...81 Set...Tips for setting up and using a networked printer 91 9 Solve a problem ...92 Jams and paper-feed issues ...93 Ink cartridge issues ...98 Printing issues ...100 Copy issues ...108 Scan issues ...109 Fax issues ...110 Network and connection issues ...119 Printer hardware issues...
User Guide
Page 7
1 How do I? Learn how to use your HP ENVY 7640 series ● Get started on page 2 ● Print on page 19 ● Use Web Services on page 29 ● Copy and scan on page 39 ● Fax on page 47 ● Work with cartridges on page 72 ● Connect Your Printer on page 81 ● Technical information on page 124 ● Solve a problem on page 92 ENWW 1
1 How do I? Learn how to use your HP ENVY 7640 series ● Get started on page 2 ● Print on page 19 ● Use Web Services on page 29 ● Copy and scan on page 39 ● Fax on page 47 ● Work with cartridges on page 72 ● Connect Your Printer on page 81 ● Technical information on page 124 ● Solve a problem on page 92 ENWW 1
User Guide
Page 9
... Front view Figure 2-1 Front and top views of HP ENVY 7640 e-All-in-One series Feature 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 ENWW Description Lid Lid-backing Scanner glass Printer model name Cartridge access door Memory device area Cartridge access area Ink cartridges Photo tray On button (also referred to as the...
... Front view Figure 2-1 Front and top views of HP ENVY 7640 e-All-in-One series Feature 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 ENWW Description Lid Lid-backing Scanner glass Printer model name Cartridge access door Memory device area Cartridge access area Ink cartridges Photo tray On button (also referred to as the...
User Guide
Page 13
... status screen. Icon Purpose Wireless icon: Opens the Wireless Summary menu where you receive a lowink warning message, consider having a replacement cartridge available to avoid possible printing delays. Fax Status icon: Displays status information for planning purposes only. NOTE: Ink level warnings and indicators... Answer function, fax logs, and the fax sound volume. You can configure some of the printer has not been set up, by cartridge. ECO icon: Displays a screen where you can also print a wireless test report, helping diagnose network connection issues. Ink icon: Shows...
... status screen. Icon Purpose Wireless icon: Opens the Wireless Summary menu where you receive a lowink warning message, consider having a replacement cartridge available to avoid possible printing delays. Fax Status icon: Displays status information for planning purposes only. NOTE: Ink level warnings and indicators... Answer function, fax logs, and the fax sound volume. You can configure some of the printer has not been set up, by cartridge. ECO icon: Displays a screen where you can also print a wireless test report, helping diagnose network connection issues. Ink icon: Shows...
User Guide
Page 15
... more substantial than documents printed on both sides for optimum print quality. All papers with most types of office paper. Original HP inks and HP Advanced Photo Paper have been designed to work well with the ColorLok logo are matte-coated on standard multipurpose or copy paper....out an entire vacation's worth of photos or multiple prints to share. It is a high-quality multifunction paper. HP Photo Value Packs conveniently package original HP ink cartridges and HP Advanced Photo Paper to save you time and take the guesswork out of printing affordable, lab-quality photos with 30...
... more substantial than documents printed on both sides for optimum print quality. All papers with most types of office paper. Original HP inks and HP Advanced Photo Paper have been designed to work well with the ColorLok logo are matte-coated on standard multipurpose or copy paper....out an entire vacation's worth of photos or multiple prints to share. It is a high-quality multifunction paper. HP Photo Value Packs conveniently package original HP ink cartridges and HP Advanced Photo Paper to save you time and take the guesswork out of printing affordable, lab-quality photos with 30...
User Guide
Page 33
... a black and white document using black ink only, click the Advanced button. ENWW Tips for ink and paper ● Use original HP cartridges. Tips for print success 27 To learn more information. Access the Advanced Options dialog box by clicking the Advanced button on the app ... in the printer software. Windows 7, Windows Vista, and Windows XP: From the computer desktop, click Start, select All Programs, click HP, click HP ENVY 7640 series, and then click HP ENVY 7640 series. ● If you produce great results, time after time. ● Make sure the cartridges have sufficient ink.
... a black and white document using black ink only, click the Advanced button. ENWW Tips for ink and paper ● Use original HP cartridges. Tips for print success 27 To learn more information. Access the Advanced Options dialog box by clicking the Advanced button on the app ... in the printer software. Windows 7, Windows Vista, and Windows XP: From the computer desktop, click Start, select All Programs, click HP, click HP ENVY 7640 series, and then click HP ENVY 7640 series. ● If you produce great results, time after time. ● Make sure the cartridges have sufficient ink.
User Guide
Page 34
...avoid possible printing delays. NOTE: When you purchased original HP ink cartridges, go to: www.hp.com/go/anticounterfeit ● Ink level warnings and indicators provide estimates for planning purposes only. You do not need to replace the cartridges until print quality becomes unacceptable. ● Software settings ... both sides of the paper. 28 Chapter 3 Print ENWW Product service or repairs required as a result of non-HP supplies. Notes ● Original HP ink cartridges are designed and tested with HP printers and papers to help you easily produce great results, time after time.
...avoid possible printing delays. NOTE: When you purchased original HP ink cartridges, go to: www.hp.com/go/anticounterfeit ● Ink level warnings and indicators provide estimates for planning purposes only. You do not need to replace the cartridges until print quality becomes unacceptable. ● Software settings ... both sides of the paper. 28 Chapter 3 Print ENWW Product service or repairs required as a result of non-HP supplies. Notes ● Original HP ink cartridges are designed and tested with HP printers and papers to help you easily produce great results, time after time.
User Guide
Page 74
... received. The default setting is On (Fax Send). A confirmation message that the printheads and ink cartridges are not legible, you scan the fax to send from the control panel or the HP software. NOTE: You can include an image of the first page of the last fax transaction ...the Scan and Fax option. NOTE: Ink level alerts and indicators provide estimates for each fax you receive a lowink alert, consider having a replacement cartridge available to avoid possible printing delays. Use reports You can set to print a report only if there is a problem sending or receiving a fax....
... received. The default setting is On (Fax Send). A confirmation message that the printheads and ink cartridges are not legible, you scan the fax to send from the control panel or the HP software. NOTE: You can include an image of the first page of the last fax transaction ...the Scan and Fax option. NOTE: Ink level alerts and indicators provide estimates for each fax you receive a lowink alert, consider having a replacement cartridge available to avoid possible printing delays. Use reports You can set to print a report only if there is a problem sending or receiving a fax....
User Guide
Page 78
7 Work with cartridges ● Check the estimated ink levels ● Replace the cartridges ● Order ink supplies ● Use single-cartridge mode ● Cartridge warranty information ● Anonymous usage information storage ● Tips for working with cartridges 72 Chapter 7 Work with cartridges ENWW
7 Work with cartridges ● Check the estimated ink levels ● Replace the cartridges ● Order ink supplies ● Use single-cartridge mode ● Cartridge warranty information ● Anonymous usage information storage ● Tips for working with cartridges 72 Chapter 7 Work with cartridges ENWW
User Guide
Page 79
To check the ink levels from HP Utility 1. Open HP Utility. Click Supplies Status. You do not have installed a refilled or remanufactured cartridge, or a cartridge that has been used in printhead servicing, which prepares the product and cartridges for planning purposes only. In addition, some residual ink is ...at the left of the window. 3. For more information, see www.hp.com/go/inkusage. HP Utility is located in the Hewlett-Packard folder in the cartridge after it is used . Select the HP ENVY 7640 series from the list of devices at the top level of different ways,...
To check the ink levels from HP Utility 1. Open HP Utility. Click Supplies Status. You do not have installed a refilled or remanufactured cartridge, or a cartridge that has been used in printhead servicing, which prepares the product and cartridges for planning purposes only. In addition, some residual ink is ...at the left of the window. 3. For more information, see www.hp.com/go/inkusage. HP Utility is located in the Hewlett-Packard folder in the cartridge after it is used . Select the HP ENVY 7640 series from the list of devices at the top level of different ways,...
User Guide
Page 80
a. Open the access door. Insert a new cartridge. Remove the old cartridge. Remove plastic tape using the pull tab. 74 Chapter 7 Work with cartridges ENWW Remove the cartridge from the slot. 3. Remove the cartridge from packaging. b. Replace the cartridges To replace the cartridges 1. b. Check that power is on. 2. a.
a. Open the access door. Insert a new cartridge. Remove the old cartridge. Remove plastic tape using the pull tab. 74 Chapter 7 Work with cartridges ENWW Remove the cartridge from the slot. 3. Remove the cartridge from packaging. b. Replace the cartridges To replace the cartridges 1. b. Check that power is on. 2. a.
User Guide
Page 81
Slide the new cartridge in the slot until it clicks. 4. ENWW Replace the cartridges 75 c. NOTE: The HP printer software prompts you to align the ink cartridges when you print a document after installing a new ink cartridge. Close the cartridge access door.
Slide the new cartridge in the slot until it clicks. 4. ENWW Replace the cartridges 75 c. NOTE: The HP printer software prompts you to align the ink cartridges when you print a document after installing a new ink cartridge. Close the cartridge access door.
User Guide
Page 82
... in all countries/regions. The correct cartridge number appears when you may still view supplies information and print a list for the HP ENVY 7640 series, go to find the print cartridge reorder numbers 1. NOTE: HP Utility is located inside the cartridge access door. If it is not ...supported in the Applications folder at a local HP reseller. 76 Chapter 7 Work with the printer's ...
... in all countries/regions. The correct cartridge number appears when you may still view supplies information and print a list for the HP ENVY 7640 series, go to find the print cartridge reorder numbers 1. NOTE: HP Utility is located inside the cartridge access door. If it is not ...supported in the Applications folder at a local HP reseller. 76 Chapter 7 Work with the printer's ...
User Guide
Page 83
NOTE: When the HP ENVY 7640 series operates in single-cartridge mode, a message is displayed and two ink cartridges are installed in the HP ENVY 7640 series to operate the HP ENVY 7640 series with only one ink cartridge. If the message is displayed on the printer display. When plastic tape covers the ink cartridge contacts, the printer cannot detect that the protective piece...
NOTE: When the HP ENVY 7640 series operates in single-cartridge mode, a message is displayed and two ink cartridges are installed in the HP ENVY 7640 series to operate the HP ENVY 7640 series with only one ink cartridge. If the message is displayed on the printer display. When plastic tape covers the ink cartridge contacts, the printer cannot detect that the protective piece...
User Guide
Page 84
...Work with . During the warranty period the cartridge is not depleted and the end of warranty date has not been reached. The end of warranty date, in its designated HP printing device. Cartridge warranty information The HP cartridge warranty is applicable when the cartridge is used in YYYY/MM format, may... be found on the cartridge as the HP ink is covered as long as indicated: For a copy of...
...Work with . During the warranty period the cartridge is not depleted and the end of warranty date has not been reached. The end of warranty date, in its designated HP printing device. Cartridge warranty information The HP cartridge warranty is applicable when the cartridge is used in YYYY/MM format, may... be found on the cartridge as the HP ink is covered as long as indicated: For a copy of...
User Guide
Page 85
... access to collect the printer's usage information. This information helps HP design future printers to HP's free return and recycling program (HP Planet Partners: www.hp.com/recycle ). Anonymous usage information storage The HP cartridges used with this printer contain a memory chip that can be used . HP collects a sampling of printing, and the printing modes used in...
... access to collect the printer's usage information. This information helps HP design future printers to HP's free return and recycling program (HP Planet Partners: www.hp.com/recycle ). Anonymous usage information storage The HP cartridges used with this printer contain a memory chip that can be used . HP collects a sampling of printing, and the printing modes used in...
User Guide
Page 86
... color and icon for each slot. Match the color and icon of the printer, if unprotected, cartridges begin to dry out. 80 Chapter 7 Work with cartridges: ● To protect the cartridges from the printer for any reason, try to replace it again as soon as possible. See Fix...and wait until the On button light goes out. ● Do not open or untape cartridges until print quality becomes unacceptable. Alignment can also help later, in a low state, consider getting replacement cartridges to avoid possible printing delays. Leaving tape on page 103 for more information. ● If...
... color and icon for each slot. Match the color and icon of the printer, if unprotected, cartridges begin to dry out. 80 Chapter 7 Work with cartridges: ● To protect the cartridges from the printer for any reason, try to replace it again as soon as possible. See Fix...and wait until the On button light goes out. ● Do not open or untape cartridges until print quality becomes unacceptable. Alignment can also help later, in a low state, consider getting replacement cartridges to avoid possible printing delays. Leaving tape on page 103 for more information. ● If...
User Guide
Page 95
...'s name. 2. Depending on your printer. However, some settings, you receive a low-ink warning message, consider having a replacement cartridge available to replace cartridges until the print quality becomes unacceptable. System requirements can be installed from the HP Software CD if the computer meets the system requirements. Click Print, Scan & Fax . 3. NOTE: The Toolbox can...
...'s name. 2. Depending on your printer. However, some settings, you receive a low-ink warning message, consider having a replacement cartridge available to replace cartridges until the print quality becomes unacceptable. System requirements can be installed from the HP Software CD if the computer meets the system requirements. Click Print, Scan & Fax . 3. NOTE: The Toolbox can...