User Guide
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... (for networked printers 63 Tips for setting up and using a networked printer 65 8 Solve a problem ...66 Jams and paper-feed issues ...67 Ink cartridge issues ...72 Printing issues ...74 Copy issues ...82 Scan issues ...83 Network and connection issues ...84 Printer hardware issues... ...86 HP support ...88 Appendix A Technical information ...90 Hewlett-Packard Company notices ...91 Specifications ...92 Environmental ...
... (for networked printers 63 Tips for setting up and using a networked printer 65 8 Solve a problem ...66 Jams and paper-feed issues ...67 Ink cartridge issues ...72 Printing issues ...74 Copy issues ...82 Scan issues ...83 Network and connection issues ...84 Printer hardware issues... ...86 HP support ...88 Appendix A Technical information ...90 Hewlett-Packard Company notices ...91 Specifications ...92 Environmental ...
User Guide
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... Paper size mismatch ...111 Ink cartridge carriage stalled ...112 Paper jam or tray problem ...113 Out of paper ...114 Document failed to print ...115 Printer failure ...116 Door open ...117 Ink cartridge failure ...118 Counterfeit Cartridge Advisory ...119 Incompatible ink cartridges... ...120 Paper too short ...121 Paper too long to auto-duplex ...122 Incompatible HP Instant Ink Cartridge 123 Used HP Instant Ink Cartridge ...124 Please Connect Printer to HP Connected 125 Cannot Print ...126 HP Protected Cartridge Installed ...127 Index ...128 ENWW v
... Paper size mismatch ...111 Ink cartridge carriage stalled ...112 Paper jam or tray problem ...113 Out of paper ...114 Document failed to print ...115 Printer failure ...116 Door open ...117 Ink cartridge failure ...118 Counterfeit Cartridge Advisory ...119 Incompatible ink cartridges... ...120 Paper too short ...121 Paper too long to auto-duplex ...122 Incompatible HP Instant Ink Cartridge 123 Used HP Instant Ink Cartridge ...124 Please Connect Printer to HP Connected 125 Cannot Print ...126 HP Protected Cartridge Installed ...127 Index ...128 ENWW v
User Guide
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1 How do I? Learn how to use your HP ENVY 5640 series ● Get started on page 2 ● Print on page 20 ● Use Web Services on page 29 ● Copy and scan on page 39 ● Work with cartridges on page 47 ● Connect Your Printer on page 56 ● Technical information on page 90 ● Solve a problem on page 66 ENWW 1
1 How do I? Learn how to use your HP ENVY 5640 series ● Get started on page 2 ● Print on page 20 ● Use Web Services on page 29 ● Copy and scan on page 39 ● Work with cartridges on page 47 ● Connect Your Printer on page 56 ● Technical information on page 90 ● Solve a problem on page 66 ENWW 1
User Guide
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..., and produce documents with crisp, vivid color, bolder blacks and dry faster than ordinary plain papers. To order HP papers and other printing problems, avoid loading the following guidelines. ● Load only one type of paper at a time into the paper or photo tray. ● When loading the tray, ...
..., and produce documents with crisp, vivid color, bolder blacks and dry faster than ordinary plain papers. To order HP papers and other printing problems, avoid loading the following guidelines. ● Load only one type of paper at a time into the paper or photo tray. ● When loading the tray, ...
User Guide
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8 Solve a problem This section contains the following topics: ● Jams and paper-feed issues ● Ink cartridge issues ● Printing issues ● Copy issues ● Scan issues ● Network and connection issues ● Printer hardware issues ● HP support 66 Chapter 8 Solve a problem ENWW
8 Solve a problem This section contains the following topics: ● Jams and paper-feed issues ● Ink cartridge issues ● Printing issues ● Copy issues ● Scan issues ● Network and connection issues ● Printer hardware issues ● HP support 66 Chapter 8 Solve a problem ENWW
User Guide
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...the printer. Reinsert the paper path cover until it . 68 Chapter 8 Solve a problem ENWW a. If the problem is not resolved, check the print carriage area inside the printer, grasp it with both hands and pull it from the ...to the far right of paper that might be remaining inside the printer. Locate any jammed paper, move the print carriage to occur. CAUTION: During the process, avoid touching the cable attached to extend it snaps into place... access door. 6. c. Pull out the input tray to the print carriage. a. If the problem is still not resolved, check the tray area.
...the printer. Reinsert the paper path cover until it . 68 Chapter 8 Solve a problem ENWW a. If the problem is not resolved, check the print carriage area inside the printer, grasp it with both hands and pull it from the ...to the far right of paper that might be remaining inside the printer. Locate any jammed paper, move the print carriage to occur. CAUTION: During the process, avoid touching the cable attached to extend it snaps into place... access door. 6. c. Pull out the input tray to the print carriage. a. If the problem is still not resolved, check the tray area.
User Guide
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... too far inside the printer 2. To get help avoid paper jams, follow these guidelines. ● Remove printed papers from a tray 70 Chapter 8 Solve a problem ENWW Solve paper-feed problems What kind of paper, allow the printer to navigate through help topics, touch Troubleshoot and Support, and then... touch Clear Carriage Jam. Touch the directional button to run out of problem are you are printing on light weight paper. ● Use paper types that are not too full. For more information, see Paper basics on ...
... too far inside the printer 2. To get help avoid paper jams, follow these guidelines. ● Remove printed papers from a tray 70 Chapter 8 Solve a problem ENWW Solve paper-feed problems What kind of paper, allow the printer to navigate through help topics, touch Troubleshoot and Support, and then... touch Clear Carriage Jam. Touch the directional button to run out of problem are you are printing on light weight paper. ● Use paper types that are not too full. For more information, see Paper basics on ...
User Guide
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...the electrical contacts on . 2. Reinstall the ink cartridge. 72 Chapter 8 Solve a problem ENWW Make sure that power is on the ink cartridge. Feature 1 Description Electrical contacts 5. If your problem is not recommended to leave the ink cartridges outside of gold-colored bumps positioned to touch...inside of the ink or other debris elsewhere on page 49 for more information. Check that the ink cartridges are reinstalled in the print carriage. Remove the cartridge indicated in damage to wipe the contacts. 8. The contacts look like a set of the product longer than...
...the electrical contacts on . 2. Reinstall the ink cartridge. 72 Chapter 8 Solve a problem ENWW Make sure that power is on the ink cartridge. Feature 1 Description Electrical contacts 5. If your problem is not recommended to leave the ink cartridges outside of gold-colored bumps positioned to touch...inside of the ink or other debris elsewhere on page 49 for more information. Check that the ink cartridges are reinstalled in the print carriage. Remove the cartridge indicated in damage to wipe the contacts. 8. The contacts look like a set of the product longer than...
User Guide
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... wizard Get step-by following the onscreen instructions. 2. To verify that the connection is connected to the printer with print jobs not printing. Fix problems with page not printing (unable to print) HP Print and Scan Doctor Troubleshoot problems with a wireless connection, confirm that the printer is connected to the printer with a USB cable, disconnect and reconnect the...
... wizard Get step-by following the onscreen instructions. 2. To verify that the connection is connected to the printer with print jobs not printing. Fix problems with page not printing (unable to print) HP Print and Scan Doctor Troubleshoot problems with a wireless connection, confirm that the printer is connected to the printer with a USB cable, disconnect and reconnect the...
User Guide
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... 7. Double-click the icon for your printer again. 6. v. If the service is selected. Double-click Services, and then select Print Spooler. Right-click Print Spooler, and click Restart to it. Try using your printer to Startup type, make sure that Automatic is not already running , ... Panel, System and Maintenance, Administrative Tools. Double-click Services. iii. iv. On the General tab, next to open the print queue. 76 Chapter 8 Solve a problem ENWW v. From the Windows Start menu, right click My Computer. ii. Click Manage, and then click Services and Applications. ...
... 7. Double-click the icon for your printer again. 6. v. If the service is selected. Double-click Services, and then select Print Spooler. Right-click Print Spooler, and click Restart to it. Try using your printer to Startup type, make sure that Automatic is not already running , ... Panel, System and Maintenance, Administrative Tools. Double-click Services. iii. iv. On the General tab, next to open the print queue. 76 Chapter 8 Solve a problem ENWW v. From the Windows Start menu, right click My Computer. ii. Click Manage, and then click Services and Applications. ...
User Guide
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..., and wait until the On button light goes out before you to access the print properties. 3. d. The HP Allin-One remembers the alignment values for resolving print quality issues NOTE: To avoid print quality problems, always turn the printer off using original HP ink cartridges. 2. b. Make sure you to align the cartridges. For more information, see...
..., and wait until the On button light goes out before you to access the print properties. 3. d. The HP Allin-One remembers the alignment values for resolving print quality issues NOTE: To avoid print quality problems, always turn the printer off using original HP ink cartridges. 2. b. Make sure you to align the cartridges. For more information, see...
User Guide
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... white paper into the input tray. c. Open HP Utility. Select the HP ENVY 5640 series from the list of devices at the left of the hard disk. d. b. If cleaning the printhead does not solve the problem, contact HP support. NOTE: HP Utility is located in the Hewlett-Packard folder in..., white paper in the Applications folder at the top level of the window. c. b. e. Print a test page. Load Letter or A4 plain, white paper in the Print dialog. 3. Select the HP ENVY 5640 series from the list of devices at the left of the hard disk. Make sure you have...
... white paper into the input tray. c. Open HP Utility. Select the HP ENVY 5640 series from the list of devices at the left of the hard disk. d. b. If cleaning the printhead does not solve the problem, contact HP support. NOTE: HP Utility is located in the Hewlett-Packard folder in..., white paper in the Applications folder at the top level of the window. c. b. e. Print a test page. Load Letter or A4 plain, white paper in the Print dialog. 3. Select the HP ENVY 5640 series from the list of devices at the left of the hard disk. Make sure you have...
User Guide
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... ink and shortens the life of the text or colored boxes, clean the print cartridges automatically. NOTE: If print quality still seems poor after cleaning and aligning, contact HP support. If print quality problems persist after you are normal at the left of the boxes, then automatically ...display, touch Setup. 3. Check the test page for subsequent prints, try aligning the printer. b. Load Letter or A4 unused plain white paper into the input tray. 2. d. e. Open HP Utility. Select the HP ENVY 5640 series from the HP printer software or embedded web server (EWS). Click Clean, ...
... ink and shortens the life of the text or colored boxes, clean the print cartridges automatically. NOTE: If print quality still seems poor after cleaning and aligning, contact HP support. If print quality problems persist after you are normal at the left of the boxes, then automatically ...display, touch Setup. 3. Check the test page for subsequent prints, try aligning the printer. b. Load Letter or A4 unused plain white paper into the input tray. 2. d. e. Open HP Utility. Select the HP ENVY 5640 series from the HP printer software or embedded web server (EWS). Click Clean, ...
User Guide
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NOTE: The HP Print and Scan Doctor and the HP online troubleshooting wizards may not be available in all languages. Tips for copy and scan success on page 46 ENWW Scan issues 83 Scan issues HP Print and Scan Doctor The HP Print and Scan Doctor is a utility that will try to diagnose and fix the issue automatically. Solve scan problems Use an HP online troubleshooting wizard Get step-by-step instructions if you cannot create a scan or if your scans are low quality.
NOTE: The HP Print and Scan Doctor and the HP online troubleshooting wizards may not be available in all languages. Tips for copy and scan success on page 46 ENWW Scan issues 83 Scan issues HP Print and Scan Doctor The HP Print and Scan Doctor is a utility that will try to diagnose and fix the issue automatically. Solve scan problems Use an HP online troubleshooting wizard Get step-by-step instructions if you cannot create a scan or if your scans are low quality.
User Guide
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NOTE: The HP Print and Scan Doctor and the HP online troubleshooting wizards may not be available in all languages. 84 Chapter 8 Solve a problem ENWW From the Home screen, touch (Wireless) and then touch (Settings). 2. Use an HP online troubleshooting wizard Troubleshoot a firewall or antivirus... options. Fix Wi-Fi Direct connection Use an HP online troubleshooting wizard Troubleshoot your Wi-Fi Direct problem or learn how to assist in all languages. NOTE: The HP Print and Scan Doctor and the HP online troubleshooting wizards may not be available in diagnosing...
NOTE: The HP Print and Scan Doctor and the HP online troubleshooting wizards may not be available in all languages. 84 Chapter 8 Solve a problem ENWW From the Home screen, touch (Wireless) and then touch (Settings). 2. Use an HP online troubleshooting wizard Troubleshoot a firewall or antivirus... options. Fix Wi-Fi Direct connection Use an HP online troubleshooting wizard Troubleshoot your Wi-Fi Direct problem or learn how to assist in all languages. NOTE: The HP Print and Scan Doctor and the HP online troubleshooting wizards may not be available in diagnosing...
User Guide
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... some languages. Go to release the tray extender. 3. Printer hardware issues TIP: Run the HP Print and Scan Doctor to clean the printhead, or you have a defective sensor. ● If cleaning the printhead does not solve the problem, contact HP support. The printer shuts down unexpectedly ● Check the power and power connections. ●...
... some languages. Go to release the tray extender. 3. Printer hardware issues TIP: Run the HP Print and Scan Doctor to clean the printhead, or you have a defective sensor. ● If cleaning the printhead does not solve the problem, contact HP support. The printer shuts down unexpectedly ● Check the power and power connections. ●...
User Guide
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...9679; Ink cartridge problem ● Check cartridge access door ● Ink cartridge problem ● Paper size mismatch ● Ink cartridge carriage stalled ● Paper jam or tray problem ● Out of paper ● Document failed to print ● Printer ...failure ● Door open ● Ink cartridge failure ● Counterfeit Cartridge Advisory ● Incompatible ink cartridges ● Paper too short ● Paper too long to auto-duplex ● Incompatible HP Instant Ink Cartridge ● Used HP...
...9679; Ink cartridge problem ● Check cartridge access door ● Ink cartridge problem ● Paper size mismatch ● Ink cartridge carriage stalled ● Paper jam or tray problem ● Out of paper ● Document failed to print ● Printer ...failure ● Door open ● Ink cartridge failure ● Counterfeit Cartridge Advisory ● Incompatible ink cartridges ● Paper too short ● Paper too long to auto-duplex ● Incompatible HP Instant Ink Cartridge ● Used HP...
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For information about solving printing problems, see Printer hardware issues on page 86. Document failed to print 115 ENWW Document failed to print The printer could not print the document because a problem occurred in the printing system.
For information about solving printing problems, see Printer hardware issues on page 86. Document failed to print 115 ENWW Document failed to print The printer could not print the document because a problem occurred in the printing system.
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If the problem persists after you've securely closed , most doors and covers snap into place. Door open 117 TIP: When completely closed all doors and covers must be closed. For more information, see HP support on page 88. ENWW Door open Before the printer can print documents, all doors and covers, contact HP support.
If the problem persists after you've securely closed , most doors and covers snap into place. Door open 117 TIP: When completely closed all doors and covers must be closed. For more information, see HP support on page 88. ENWW Door open Before the printer can print documents, all doors and covers, contact HP support.
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... status icons 6 copy specifications 93 customer support warranty 89 D double-sided printing 24 E embedded web server Webscan 44 environment Environmental product stewardship program 94 environmental specifications 92 G glass, scanner locating 3 H Help button 6 HP Utility (OS X) opening 63 I ink cartridges 4 IP settings 62 J...paper clear jams 67 HP, order 10 selecting 10 128 Index skewed pages 71 troubleshoot feeding 70 paper-feed problems, troubleshoot 70 phone support 88 phone support period period for support 89 power troubleshoot 86 power input, locating 4 print double-sided 24 ...
... status icons 6 copy specifications 93 customer support warranty 89 D double-sided printing 24 E embedded web server Webscan 44 environment Environmental product stewardship program 94 environmental specifications 92 G glass, scanner locating 3 H Help button 6 HP Utility (OS X) opening 63 I ink cartridges 4 IP settings 62 J...paper clear jams 67 HP, order 10 selecting 10 128 Index skewed pages 71 troubleshoot feeding 70 paper-feed problems, troubleshoot 70 phone support 88 phone support period period for support 89 power troubleshoot 86 power input, locating 4 print double-sided 24 ...