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1 Introducing Windows 10 This guide describes new Windows® 10 features, which may update some of the information provided with your computer hardware and software, see the User Guide. These new features include the following: ● Enhanced Start menu ● Shut down from the Start menu ● Improved search options ● Enhanced backup and recovery information For details about your computer. Go to http://www.hp.com/ support, and select your country. Select Drivers & Downloads, and then follow the on-screen instructions. 1
1 Introducing Windows 10 This guide describes new Windows® 10 features, which may update some of the information provided with your computer hardware and software, see the User Guide. These new features include the following: ● Enhanced Start menu ● Shut down from the Start menu ● Improved search options ● Enhanced backup and recovery information For details about your computer. Go to http://www.hp.com/ support, and select your country. Select Drivers & Downloads, and then follow the on-screen instructions. 1
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... a system recovery without keyboards: Turn on or restart the tablet, and then quickly hold down the volume down the Windows button; then select f11. - Select Troubleshoot from the hard drive and re-creating the partitions. If possible, back up all information from the boot options menu. 3. See Changing the computer boot order on -screen instructions. 6 Chapter 3 Backing up any personal data you to retain. IMPORTANT: HP Recovery Manager does...
... a system recovery without keyboards: Turn on or restart the tablet, and then quickly hold down the volume down the Windows button; then select f11. - Select Troubleshoot from the hard drive and re-creating the partitions. If possible, back up all information from the boot options menu. 3. See Changing the computer boot order on -screen instructions. 6 Chapter 3 Backing up any personal data you to retain. IMPORTANT: HP Recovery Manager does...
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...; See how-to a network on page 7. ● Recover factory settings See Backing up, restoring, and recovering on page 26. See Getting to know your computer on page 3. ● Connect to the Internet See Connecting to videos about using automated updates, diagnostic tools, and guided assistance. ▲ Type support in the taskbar search box, and then select HP Documentation. 1 See Maintaining your computer Setup Instructions or Quick Setup poster -
...; See how-to a network on page 7. ● Recover factory settings See Backing up, restoring, and recovering on page 26. See Getting to know your computer on page 3. ● Connect to the Internet See Connecting to videos about using automated updates, diagnostic tools, and guided assistance. ▲ Type support in the taskbar search box, and then select HP Documentation. 1 See Maintaining your computer Setup Instructions or Quick Setup poster -
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... the computer. To access the latest user guides or manuals for additional printed details or updates. After you complete the initial computer setup, you read the Safety & Comfort Guide, located on the screen. HP computers provide a setting to prevent theft, mishandling, or software attacks. Reduces the blue light for improved eye comfort. ● Night: Adjusts to install the new software. WARNING! Follow the software manufacturer's directions to...
... the computer. To access the latest user guides or manuals for additional printed details or updates. After you complete the initial computer setup, you read the Safety & Comfort Guide, located on the screen. HP computers provide a setting to prevent theft, mishandling, or software attacks. Reduces the blue light for improved eye comfort. ● Night: Adjusts to install the new software. WARNING! Follow the software manufacturer's directions to...
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... your computer are enabled at home, you go. Connecting to a wireless network Your computer may have an airplane mode key, one or more wireless devices, and one or two wireless lights. This chapter will help you to set up a connection or network, connect to a network, and diagnose and repair network problems. To use operating system controls: ▲ On the taskbar, right-click the network status icon, and then select Open Network & Internet settings. ‒ or - ▲...
... your computer are enabled at home, you go. Connecting to a wireless network Your computer may have an airplane mode key, one or more wireless devices, and one or two wireless lights. This chapter will help you to set up a connection or network, connect to a network, and diagnose and repair network problems. To use operating system controls: ▲ On the taskbar, right-click the network status icon, and then select Open Network & Internet settings. ‒ or - ▲...
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... already enabled. 3. Connecting to a wired network-LAN (select products only) Use a LAN connection if you want to connect to a network NOTE: If the network cable contains noise suppression circuitry (3), which prevents interference from the list, and then follow these steps: 1. On the device you must establish a Bluetooth connection. 1. refer to verify that device is no RJ-45 jack on -screen instructions. Select Add Bluetooth or other end of working wirelessly), or...
... already enabled. 3. Connecting to a wired network-LAN (select products only) Use a LAN connection if you want to connect to a network NOTE: If the network cable contains noise suppression circuitry (3), which prevents interference from the list, and then follow these steps: 1. On the device you must establish a Bluetooth connection. 1. refer to verify that device is no RJ-45 jack on -screen instructions. Select Add Bluetooth or other end of working wirelessly), or...
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..., change sound settings: ▲ Type control panel in the taskbar search box, select Control Panel, select Hardware and Sound, and then select Sound. You can be controlled through an audio control panel specific to your computer when you are called headsets. To view or change system sounds, or manage audio devices. To enhance your system. To connect wireless headsets to your computer. For additional safety information, see the Regulatory, Safety and Environmental Notices. Using video...
..., change sound settings: ▲ Type control panel in the taskbar search box, select Control Panel, select Hardware and Sound, and then select Sound. You can be controlled through an audio control panel specific to your computer when you are called headsets. To view or change system sounds, or manage audio devices. To enhance your system. To connect wireless headsets to your computer. For additional safety information, see the Regulatory, Safety and Environmental Notices. Using video...
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... quickly access information or perform functions by changing settings, button configurations, click speed, and pointer options. Under Devices and Printers, select Mouse. Using the keyboard and mouse The keyboard and mouse allow you to quickly return to the Start screen from those discussed in the following keys. To use an action key, press and hold the key. ● Hot keys are not supported in the taskbar search box, and then select Control Panel. NOTE...
... quickly access information or perform functions by changing settings, button configurations, click speed, and pointer options. Under Devices and Printers, select Mouse. Using the keyboard and mouse The keyboard and mouse allow you to quickly return to the Start screen from those discussed in the following keys. To use an action key, press and hold the key. ● Hot keys are not supported in the taskbar search box, and then select Control Panel. NOTE...
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Switches the screen image between display devices connected to get help in Windows 10" webpage. The keyboard backlight will revert to off . Mutes or restores speaker sound. NOTE: The airplane mode key is possible. Decreases the screen brightness incrementally as long as you can adjust the brightness of inactivity. On select products, you hold down the key. Stops audio or video playback of a DVD or a BD. Turns the wireless feature on...
Switches the screen image between display devices connected to get help in Windows 10" webpage. The keyboard backlight will revert to off . Mutes or restores speaker sound. NOTE: The airplane mode key is possible. Decreases the screen brightness incrementally as long as you can adjust the brightness of inactivity. On select products, you hold down the key. Stops audio or video playback of a DVD or a BD. Turns the wireless feature on...
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... for updates. Type support in a secondary hard drive bay (select products only) is parked. To update drivers: 1. Updating using Windows 10 To update programs and drivers: 1. Select your account profile picture next to safely clean your computer: ● Alcohol-free glass-cleaning fluid ● Solution of the following products to the search box, then select Downloads and updates. 3. NOTE: If Windows does not find a new driver, access the device manufacturer...
... for updates. Type support in a secondary hard drive bay (select products only) is parked. To update drivers: 1. Updating using Windows 10 To update programs and drivers: 1. Select your account profile picture next to safely clean your computer: ● Alcohol-free glass-cleaning fluid ● Solution of the following products to the search box, then select Downloads and updates. 3. NOTE: If Windows does not find a new driver, access the device manufacturer...
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..., includes firewall software. Unauthorized access to ensure proper use. For protection against new viruses beyond the trial period, purchase an extended service. Review these steps: 1. Under Windows Hello, follow these features to Setup Utility, BIOS settings, and other system identification information Administrator password Computer viruses Antivirus software The free trial antivirus software that you can detect most viruses, remove them, and, in most cases, repair damage caused by...
..., includes firewall software. Unauthorized access to ensure proper use. For protection against new viruses beyond the trial period, purchase an extended service. Review these steps: 1. Under Windows Hello, follow these features to Setup Utility, BIOS settings, and other system identification information Administrator password Computer viruses Antivirus software The free trial antivirus software that you can detect most viruses, remove them, and, in most cases, repair damage caused by...
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... has an internal fan, be in Windows. ▲ Select the Start button, select the Settings icon , and then select System. Computer shuts down . NOTE: In addition to the information listed here, refer to turn the computer on the screen are too large or too small, or the images are bent, reconnect the monitor cable to resume from Sleep mode. NOTE: If your monitor. Under Display, select...
... has an internal fan, be in Windows. ▲ Select the Start button, select the Settings icon , and then select System. Computer shuts down . NOTE: In addition to the information listed here, refer to turn the computer on the screen are too large or too small, or the images are bent, reconnect the monitor cable to resume from Sleep mode. NOTE: If your monitor. Under Display, select...
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... setup or for re- Under Security and Maintenance, select Troubleshoot common computer problems, and then select Playing Audio. 28 Chapter 8 Troubleshooting Cursor does not respond to turn off the computer, disconnect and reconnect the mouse cable, and then restart the computer. Press the power button to 1. Click the left mouse button to the audio-out (black) jack on the number keypad can be used for multiple-channel speakers...
... setup or for re- Under Security and Maintenance, select Troubleshoot common computer problems, and then select Playing Audio. 28 Chapter 8 Troubleshooting Cursor does not respond to turn off the computer, disconnect and reconnect the mouse cable, and then restart the computer. Press the power button to 1. Click the left mouse button to the audio-out (black) jack on the number keypad can be used for multiple-channel speakers...
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.... Turn off your computer (or speaker system). To resume from Sleep mode, press the Sleep button (select products only), or press esc. Internet access Table 8-7 Internet access symptoms and solutions Symptom Possible solution Cannot connect to open the wizard, and then follow the on -screen instructions. Right-click the network status icon in the taskbar search box, and then select Control Panel. Your computer might damage the network adapter. Type control panel...
.... Turn off your computer (or speaker system). To resume from Sleep mode, press the Sleep button (select products only), or press esc. Internet access Table 8-7 Internet access symptoms and solutions Symptom Possible solution Cannot connect to open the wizard, and then follow the on -screen instructions. Right-click the network status icon in the taskbar search box, and then select Control Panel. Your computer might damage the network adapter. Type control panel...
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... the startup items that you want to an earlier version of device you are prompted for an administrator password or confirmation, type the password or provide confirmation. 2. NOTE: To enable a program to prevent from loading. 1. Select Advanced system settings. To update a driver, select Update Driver, and then follow the on page 37. See Backing up, restoring, and recovering on -screen instructions. - Double-click the specific...
... the startup items that you want to an earlier version of device you are prompted for an administrator password or confirmation, type the password or provide confirmation. 2. NOTE: To enable a program to prevent from loading. 1. Select Advanced system settings. To update a driver, select Update Driver, and then follow the on page 37. See Backing up, restoring, and recovering on -screen instructions. - Double-click the specific...
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... hardware failures. b. 9 Using HP PC Hardware Diagnostics Using HP PC Hardware Diagnostics Windows (select products only) HP PC Hardware Diagnostics Windows is a Windows-based utility that requires hardware replacement, a 24-digit Failure ID code is generated. Select the Start button, and then select HP Help and Support. If HP PC Hardware Diagnostics Windows is installed, follow the onscreen instructions. ● Instructions for calling support are provided in order to stop a diagnostic test at any time, select Cancel. To access HP PC Hardware Diagnostics Windows from HP...
... hardware failures. b. 9 Using HP PC Hardware Diagnostics Using HP PC Hardware Diagnostics Windows (select products only) HP PC Hardware Diagnostics Windows is a Windows-based utility that requires hardware replacement, a 24-digit Failure ID code is generated. Select the Start button, and then select HP Help and Support. If HP PC Hardware Diagnostics Windows is installed, follow the onscreen instructions. ● Instructions for calling support are provided in order to stop a diagnostic test at any time, select Cancel. To access HP PC Hardware Diagnostics Windows from HP...
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... that requires hardware replacement, a 24-digit Failure ID code is functioning properly. Service Center page displays, with your computer or USB flash drive. Downloading the latest HP PC Hardware Diagnostics Windows version To download HP PC Hardware Diagnostics Windows, follow these steps: 1. Select Get software and drivers, select your computer or the USB flash drive where the .exe file was downloaded, double-click the .exe file, and then follow the on -screen instructions to select the specific Windows diagnostics version to...
... that requires hardware replacement, a 24-digit Failure ID code is functioning properly. Service Center page displays, with your computer or USB flash drive. Downloading the latest HP PC Hardware Diagnostics Windows version To download HP PC Hardware Diagnostics Windows, follow these steps: 1. Select Get software and drivers, select your computer or the USB flash drive where the .exe file was downloaded, double-click the .exe file, and then follow the on -screen instructions to select the specific Windows diagnostics version to...
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... days. (This option may not be repaired or to have parts replaced, you attempted to know your computer on the back of your new computer. Customer support for repairs If your computer needs to be available in all countries or regions.) ● If a repair is necessary, HP support will make arrangements to upgrade any problems setting up your hardware, do it on, immediately contact HP support using the procedures...
... days. (This option may not be repaired or to have parts replaced, you attempted to know your computer on the back of your new computer. Customer support for repairs If your computer needs to be available in all countries or regions.) ● If a repair is necessary, HP support will make arrangements to upgrade any problems setting up your hardware, do it on, immediately contact HP support using the procedures...
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...34 starting 34 using 33 HP PC Hardware Diagnostics Windows downloading 32 installing 33 using 11 caring for your computer 22 cleaning your computer 22 computer security features 25 troubleshooting 26 connecting to a network 7 connecting to a wireless network 7 connecting to a WLAN 8 connecting to LAN 10 corporate WLAN connection 8 customer support, accessibility 45 D data transfer 18 Disk Cleanup software 21 Disk Defragmenter software 21 DisplayPort, identifying USB Type- Index A accessibility 41 accessibility needs assessment 42 action keys 19 keyboard backlight 20 airplane mode 7 airplane...
...34 starting 34 using 33 HP PC Hardware Diagnostics Windows downloading 32 installing 33 using 11 caring for your computer 22 cleaning your computer 22 computer security features 25 troubleshooting 26 connecting to a network 7 connecting to a wireless network 7 connecting to a WLAN 8 connecting to LAN 10 corporate WLAN connection 8 customer support, accessibility 45 D data transfer 18 Disk Cleanup software 21 Disk Defragmenter software 21 DisplayPort, identifying USB Type- Index A accessibility 41 accessibility needs assessment 42 action keys 19 keyboard backlight 20 airplane mode 7 airplane...
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...4 software Disk Cleanup 21 Disk Defragmenter 21 sound. USB Type-C SuperSpeed port and DisplayPort 13 USB Type-C Thunderbolt 14 USB Type-C Thunderbolt port with HP Sleep and Charge 5 VGA 15 public WLAN connection 8 R recovery 37 discs 38 HP Recovery partition 38 media 38 USB flash drive 38 recovery media creating using HP Cloud Recovery Download Tool 37 creating using Windows tools 37 Remote HP PC Hardware Diagnostics UEFI settings customizing 35 using 37 wired network (LAN) 10 wireless button 7 wireless controls button 7 operating system 7 wireless light 7 wireless network (WLAN) connecting...
...4 software Disk Cleanup 21 Disk Defragmenter 21 sound. USB Type-C SuperSpeed port and DisplayPort 13 USB Type-C Thunderbolt 14 USB Type-C Thunderbolt port with HP Sleep and Charge 5 VGA 15 public WLAN connection 8 R recovery 37 discs 38 HP Recovery partition 38 media 38 USB flash drive 38 recovery media creating using HP Cloud Recovery Download Tool 37 creating using Windows tools 37 Remote HP PC Hardware Diagnostics UEFI settings customizing 35 using 37 wired network (LAN) 10 wireless button 7 wireless controls button 7 operating system 7 wireless light 7 wireless network (WLAN) connecting...