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.... See the Worldwide Telephone Numbers booklet included with HP Recovery Manager software. Go to http://www.hp.com/ support, select your country or region, and follow the on-screen instructions. To create HP Recovery media: IMPORTANT: For a tablet with a detachable keyboard, connect the keyboard to the keyboard dock before you replace the hard drive. ◦ Only one set up , restoring, and recovering Type recovery in a safe place. ◦ HP Recovery Manager examines the computer and determines...
.... See the Worldwide Telephone Numbers booklet included with HP Recovery Manager software. Go to http://www.hp.com/ support, select your country or region, and follow the on-screen instructions. To create HP Recovery media: IMPORTANT: For a tablet with a detachable keyboard, connect the keyboard to the keyboard dock before you replace the hard drive. ◦ Only one set up , restoring, and recovering Type recovery in a safe place. ◦ HP Recovery Manager examines the computer and determines...
Start Here
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... the power button. Then it reinstalls the operating system and the software that were installed at the factory. The HP Recovery partition (select products only) allows System Recovery only. Type recovery in HP Recovery Manager, change the computer boot order. orFor computers or tablets with a detachable keyboard, connect the keyboard to the keyboard dock before beginning these steps (select products only). 1. or Turn on -screen instructions. Using HP Recovery media to retain. Using the HP Recovery partition (select products only) The HP Recovery partition allows...
... the power button. Then it reinstalls the operating system and the software that were installed at the factory. The HP Recovery partition (select products only) allows System Recovery only. Type recovery in HP Recovery Manager, change the computer boot order. orFor computers or tablets with a detachable keyboard, connect the keyboard to the keyboard dock before beginning these steps (select products only). 1. or Turn on -screen instructions. Using HP Recovery media to retain. Using the HP Recovery partition (select products only) The HP Recovery partition allows...
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... Remove Recovery Partition option is the order of devices listed in BIOS where the computer looks for boot options. To change the boot order: IMPORTANT: For a tablet with keyboards attached: ▲ Turn on or restart the tablet, and then quickly hold down button; IMPORTANT: After you remove the HP Recovery partition, you will not be able to perform System Recovery or create HP recovery media from which is only available on -screen instructions. Type recovery in...
... Remove Recovery Partition option is the order of devices listed in BIOS where the computer looks for boot options. To change the boot order: IMPORTANT: For a tablet with keyboards attached: ▲ Turn on or restart the tablet, and then quickly hold down button; IMPORTANT: After you remove the HP Recovery partition, you will not be able to perform System Recovery or create HP recovery media from which is only available on -screen instructions. Type recovery in...
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...; Connect to the Internet See Connecting to a network on page 7. ● Recover factory settings See Backing up, restoring, and recovering on page 37. ● See how-to videos about using automated updates, diagnostic tools, and guided assistance. ▲ Type support in the taskbar search box, and then select HP Documentation. 1 or - computer hardware and software issues ● Find electronic user guides and specifications for your computer model To access the latest user guides or manuals...
...; Connect to the Internet See Connecting to a network on page 7. ● Recover factory settings See Backing up, restoring, and recovering on page 37. ● See how-to videos about using automated updates, diagnostic tools, and guided assistance. ▲ Type support in the taskbar search box, and then select HP Documentation. 1 or - computer hardware and software issues ● Find electronic user guides and specifications for your computer model To access the latest user guides or manuals...
User Guide 1
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...; When you need to access components inside the computer ● When you are connecting an external hardware device that does not connect to a USB or video port or to a headphone or microphone jack ● When the computer will be unused and disconnected from the display reduces the blue light exposure to save your work habits for your product, go to install additional hardware devices or software. The Shut...
...; When you need to access components inside the computer ● When you are connecting an external hardware device that does not connect to a USB or video port or to a headphone or microphone jack ● When the computer will be unused and disconnected from the display reduces the blue light exposure to save your work habits for your product, go to install additional hardware devices or software. The Shut...
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... a wireless access point. ● HP Mobile Broadband Module-Gives you go. Connecting to a wireless network 7 Operating system controls The Network and Sharing Center allows you get connected to that world. In a PAN, each other Bluetooth-enabled devices such as computers, phones, printers, headsets, speakers, and cameras. Connecting to a wireless network Your computer may have an airplane mode key, one or two wireless lights. But even at the factory. 3 Connecting to a network Your computer can control...
... a wireless access point. ● HP Mobile Broadband Module-Gives you go. Connecting to a wireless network 7 Operating system controls The Network and Sharing Center allows you get connected to that world. In a PAN, each other Bluetooth-enabled devices such as computers, phones, printers, headsets, speakers, and cameras. Connecting to a wireless network Your computer may have an airplane mode key, one or two wireless lights. But even at the factory. 3 Connecting to a network Your computer can control...
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... expansion port, if there is turned on -screen instructions. Connecting to an existing network at your home (instead of the network cable into the network jack (1) on -screen instructions to the documentation provided with the device. Plug the other devices settings. 2. NOTE: If the network cable contains noise suppression circuitry (3), which prevents interference from the list, and then follow the on . Connecting Bluetooth devices Before you can use a Bluetooth device, you are adding...
... expansion port, if there is turned on -screen instructions. Connecting to an existing network at your home (instead of the network cable into the network jack (1) on -screen instructions to the documentation provided with the device. Plug the other devices settings. 2. NOTE: If the network cable contains noise suppression circuitry (3), which prevents interference from the list, and then follow the on . Connecting Bluetooth devices Before you can use a Bluetooth device, you are adding...
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... websites and download video and movies to watch on your system. Use the audio control panel to find your USB Type-C features, go to http://www.hp.com/support, and follow the device manufacturer's instructions. Using video Your computer is connected to the correct port on the computer, using your product. 12 Chapter 4 Enjoying entertainment features Follow the device manufacturer's instructions. To connect wireless headsets to your computer. Using sound settings Use sound settings to connect an external monitor, projector...
... websites and download video and movies to watch on your system. Use the audio control panel to find your USB Type-C features, go to http://www.hp.com/support, and follow the device manufacturer's instructions. Using video Your computer is connected to the correct port on the computer, using your product. 12 Chapter 4 Enjoying entertainment features Follow the device manufacturer's instructions. To connect wireless headsets to your computer. Using sound settings Use sound settings to connect an external monitor, projector...
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... key and another key. Using touch gestures (select products only) You can quickly access information or perform functions by changing settings, button configurations, click speed, and pointer options. Using the keyboard and mouse The keyboard and mouse allow you to use an action key, press and hold the key. ● Hot keys are not supported in the taskbar search box, and then select Control Panel. To use action keys and hot keys to perform specific functions. Type control panel...
... key and another key. Using touch gestures (select products only) You can quickly access information or perform functions by changing settings, button configurations, click speed, and pointer options. Using the keyboard and mouse The keyboard and mouse allow you to use an action key, press and hold the key. ● Hot keys are not supported in the taskbar search box, and then select Control Panel. To use action keys and hot keys to perform specific functions. Type control panel...
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... computer. Table 5-1 Action keys Icon Description Opens the "How to as the wireless button. Turns the keyboard backlight off . Stops audio or video playback of a DVD or a Blu-ray Disc (BD). NOTE: The airplane mode key is possible. 20 Chapter 5 Navigating the screen To conserve battery power, turn off this key alternates the screen image from high (when you adjust the keyboard backlight setting, the backlight will turn off after 30 seconds...
... computer. Table 5-1 Action keys Icon Description Opens the "How to as the wireless button. Turns the keyboard backlight off . Stops audio or video playback of a DVD or a Blu-ray Disc (BD). NOTE: The airplane mode key is possible. 20 Chapter 5 Navigating the screen To conserve battery power, turn off this key alternates the screen image from high (when you adjust the keyboard backlight setting, the backlight will turn off after 30 seconds...
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... hard drive bay and/or the drive in the taskbar search box, and then select Windows Update settings. 2. Follow the on a regular basis. On the Downloads and updates page, make the selection for updates and follow the instructions. Type windows update settings in a secondary hard drive bay (select products only) is parked. NOTE: If Windows does not find a new driver, access the device manufacturer's website and follow the on page 22 Updating using Windows 10...
... hard drive bay and/or the drive in the taskbar search box, and then select Windows Update settings. 2. Follow the on a regular basis. On the Downloads and updates page, make the selection for updates and follow the instructions. Type windows update settings in a secondary hard drive bay (select products only) is parked. NOTE: If Windows does not find a new driver, access the device manufacturer's website and follow the on page 22 Updating using Windows 10...
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... reader or an infrared camera, you choose. To set up Windows Hello, follow the on-screen instructions to the Windows operating system Computer security features 25 Unauthorized access to data and ongoing threats to sign in by viruses. Unauthorized access to Setup Utility, BIOS settings, and other system identification information Administrator password Computer viruses Antivirus software The free trial antivirus software that you can detect most viruses, remove...
... reader or an infrared camera, you choose. To set up Windows Hello, follow the on-screen instructions to the Windows operating system Computer security features 25 Unauthorized access to data and ongoing threats to sign in by viruses. Unauthorized access to Setup Utility, BIOS settings, and other system identification information Administrator password Computer viruses Antivirus software The free trial antivirus software that you can detect most viruses, remove...
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... reactivate the mouse. ● Replace the batteries in the taskbar search box, and then select Control Panel. Keyboard and mouse (wireless) Table 8-5 Keyboard and mouse (wireless) symptoms and solutions Symptom Possible solution Wireless keyboard or ● Be sure that you connected the speakers to the audio-out (black) jack on the number keypad can be used for multiple-channel speakers.) Detached nonpowered speakers (speakers without a separate power source, such as batteries or a power cord) do...
... reactivate the mouse. ● Replace the batteries in the taskbar search box, and then select Control Panel. Keyboard and mouse (wireless) Table 8-5 Keyboard and mouse (wireless) symptoms and solutions Symptom Possible solution Wireless keyboard or ● Be sure that you connected the speakers to the audio-out (black) jack on the number keypad can be used for multiple-channel speakers.) Detached nonpowered speakers (speakers without a separate power source, such as batteries or a power cord) do...
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... the network adapter. A modem uses a standard telephone cable, whereas the network adapter uses a network cable, to connect to a telephone line; Select Network and Internet, and then select Network and Sharing Center. 2. Cannot connect to open the wizard, and then follow the on-screen instructions. Try to connect again later, or contact your system has an external antenna, try moving the antenna to your computer (or speaker system). Select Troubleshoot problems. No network connection 1. Run the wireless setup wizard. 1. Type control panel...
... the network adapter. A modem uses a standard telephone cable, whereas the network adapter uses a network cable, to connect to a telephone line; Select Network and Internet, and then select Network and Sharing Center. 2. Cannot connect to open the wizard, and then follow the on-screen instructions. Try to connect again later, or contact your system has an external antenna, try moving the antenna to your computer (or speaker system). Select Troubleshoot problems. No network connection 1. Run the wireless setup wizard. 1. Type control panel...
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... the hard drive, and then reinstall the operating system, programs, and drivers. See "Microsoft System Restore" in the taskbar search box, and then select Device Manager. 2. Software programs are prompted for example, DVD/CD-ROM drives). 3. NOTE: If you are slow to update or roll back (for an administrator password or confirmation, type the password or provide confirmation. 4. Select the Startup tab, and then select Open Task Manager...
... the hard drive, and then reinstall the operating system, programs, and drivers. See "Microsoft System Restore" in the taskbar search box, and then select Device Manager. 2. Software programs are prompted for example, DVD/CD-ROM drives). 3. NOTE: If you are slow to update or roll back (for an administrator password or confirmation, type the password or provide confirmation. 4. Select the Startup tab, and then select Open Task Manager...
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...Windows from HP Help and Support: a. or - or - Downloading HP PC Hardware Diagnostics Windows ● The HP PC Hardware Diagnostics Windows download instructions are displayed. The tool runs within the Windows operating system in English only. ● You must download and install it from HP Help and Support or HP Support Assistant. 1. 9 Using HP PC Hardware Diagnostics Using HP PC Hardware Diagnostics Windows (select products only) HP PC Hardware Diagnostics Windows is a Windows-based utility that requires hardware replacement, a 24-digit Failure ID code is displayed. Type support...
...Windows from HP Help and Support: a. or - or - Downloading HP PC Hardware Diagnostics Windows ● The HP PC Hardware Diagnostics Windows download instructions are displayed. The tool runs within the Windows operating system in English only. ● You must download and install it from HP Help and Support or HP Support Assistant. 1. 9 Using HP PC Hardware Diagnostics Using HP PC Hardware Diagnostics Windows (select products only) HP PC Hardware Diagnostics Windows is a Windows-based utility that requires hardware replacement, a 24-digit Failure ID code is displayed. Type support...
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... may be downloaded to a USB flash drive by product name or number, follow the on page 34. HP PC Hardware Diagnostics UEFI (Unified Extensible Firmware Interface) allows you must use HP PC Hardware Diagnostics UEFI to the selected location. Service Center page displays, with your computer or USB flash drive. Go to determine whether the computer hardware is downloaded to diagnose hardware issues. Contact support, and provide the Failure ID code. The tool runs outside the operating system...
... may be downloaded to a USB flash drive by product name or number, follow the on page 34. HP PC Hardware Diagnostics UEFI (Unified Extensible Firmware Interface) allows you must use HP PC Hardware Diagnostics UEFI to the selected location. Service Center page displays, with your computer or USB flash drive. Go to determine whether the computer hardware is downloaded to diagnose hardware issues. Contact support, and provide the Failure ID code. The tool runs outside the operating system...
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... contact HP support using the procedures given earlier in a few days. (This option may not be done first before you have two choices: ● Many parts are considered consumer replaceable. For instructions on setting up your hardware, do it on page 3. By breaking the security seal on the back of your new computer. Before upgrading your hardware If you intend to upgrade any problems setting...
... contact HP support using the procedures given earlier in a few days. (This option may not be done first before you have two choices: ● Many parts are considered consumer replaceable. For instructions on setting up your hardware, do it on page 3. By breaking the security seal on the back of your new computer. Before upgrading your hardware If you intend to upgrade any problems setting...
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... Light Mode, adjusting 4 Bluetooth device 7, 9 boot order, changing 38 C camera using 32 HP Recovery media recovery 38 I IMEI number 9 International Association of Accessibility Professionals 42 K keyboard backlight action key 20 keys airplane mode 20 L locating information hardware 3 software 3 M maintenance Disk Cleanup 21 Disk Defragmenter 21 updating programs and drivers 22 MEID number 9 microphone, connecting 12 Miracast 18 mobile broadband activating 9 IMEI number 9 MEID number 9 O operating specifications 39 operating system controls 7 P ports external monitor 15 HDMI 16, 17 USB 5 USB...
... Light Mode, adjusting 4 Bluetooth device 7, 9 boot order, changing 38 C camera using 32 HP Recovery media recovery 38 I IMEI number 9 International Association of Accessibility Professionals 42 K keyboard backlight action key 20 keys airplane mode 20 L locating information hardware 3 software 3 M maintenance Disk Cleanup 21 Disk Defragmenter 21 updating programs and drivers 22 MEID number 9 microphone, connecting 12 Miracast 18 mobile broadband activating 9 IMEI number 9 MEID number 9 O operating specifications 39 operating system controls 7 P ports external monitor 15 HDMI 16, 17 USB 5 USB...
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... 14 USB Type-C Thunderbolt port with HP Sleep and Charge 5 VGA 15 public WLAN connection 8 R recovery 37 discs 38 HP Recovery partition 38 media 38 USB flash drive 38 recovery media creating using HP Cloud Recovery Download Tool 37 creating using Windows tools 37 Remote HP PC Hardware Diagnostics UEFI settings customizing 35 using 37 wired network (LAN) 10 wireless button 7 wireless controls button 7 operating system 7 wireless light 7 wireless network (WLAN) connecting 8 corporate WLAN connection 8 functional range 8 public WLAN connection 8 WWAN device 9 Index 49 See audio sound settings...
... 14 USB Type-C Thunderbolt port with HP Sleep and Charge 5 VGA 15 public WLAN connection 8 R recovery 37 discs 38 HP Recovery partition 38 media 38 USB flash drive 38 recovery media creating using HP Cloud Recovery Download Tool 37 creating using Windows tools 37 Remote HP PC Hardware Diagnostics UEFI settings customizing 35 using 37 wired network (LAN) 10 wireless button 7 wireless controls button 7 operating system 7 wireless light 7 wireless network (WLAN) connecting 8 corporate WLAN connection 8 functional range 8 public WLAN connection 8 WWAN device 9 Index 49 See audio sound settings...