HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Mai
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HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Maintenance Measures Technical White Paper ...State Drive Troubleshooting Flowchart 4 Hard Drive & Solid State Drive Diagnostics 5 Advanced Diagnostics - Unified Extensible Firmware Interface (UEFI 5 HP 3D Drive Guard ...5 Firmware & Product Updates ...6 Intel Matrix Storage Technology driver 6 Installing SATA drivers ...6 Care and Maintenance Measures ...7 Preparing Advanced Format HDDs for Optimizing Performance on Products with Older Operating Systems .. 7 For ...
HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Maintenance Measures Technical White Paper ...State Drive Troubleshooting Flowchart 4 Hard Drive & Solid State Drive Diagnostics 5 Advanced Diagnostics - Unified Extensible Firmware Interface (UEFI 5 HP 3D Drive Guard ...5 Firmware & Product Updates ...6 Intel Matrix Storage Technology driver 6 Installing SATA drivers ...6 Care and Maintenance Measures ...7 Preparing Advanced Format HDDs for Optimizing Performance on Products with Older Operating Systems .. 7 For ...
HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Mai
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... drive? NO Extensive/Long Diagnostic Test will run YES Does the drive fail the Diagnostic test? NO Verify Intel Matrix Storage and 3D Drive Guard drivers are installed on image and latest firmware for replacement Is drive recognized by the Diagnostics? Hard Drive / Solid State Drive Troubleshooting Flowchart End User Experiences...
... drive? NO Extensive/Long Diagnostic Test will run YES Does the drive fail the Diagnostic test? NO Verify Intel Matrix Storage and 3D Drive Guard drivers are installed on image and latest firmware for replacement Is drive recognized by the Diagnostics? Hard Drive / Solid State Drive Troubleshooting Flowchart End User Experiences...
HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Mai
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... accidentally dropped or is abruptly impacted by another object, the HP 3D Drive Guard driver receives notifications from the "Download Drivers & Software" website for your product and OS: http://www8.hp.com/us/en/support-drivers.html Note: The 3D Drive Guard is not needed for ... below to a USB key. Unified Extensible Firmware Interface (UEFI) The HP System Diagnostics UEFI or HP UEFI Support Environment downloads provide more advanced diagnostics. Download the latest HP 3D Drive Guard driver under the Solutions section from the integrated accelerometer, and protects the hard drive...
... accidentally dropped or is abruptly impacted by another object, the HP 3D Drive Guard driver receives notifications from the "Download Drivers & Software" website for your product and OS: http://www8.hp.com/us/en/support-drivers.html Note: The 3D Drive Guard is not needed for ... below to a USB key. Unified Extensible Firmware Interface (UEFI) The HP System Diagnostics UEFI or HP UEFI Support Environment downloads provide more advanced diagnostics. Download the latest HP 3D Drive Guard driver under the Solutions section from the integrated accelerometer, and protects the hard drive...
HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Mai
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...Intel Matrix Storage Technology driver HP offers the Intel Matrix Storage Manager driver for the SATA Advanced Host Controller (AHCI) Interface. The latest device driver versions address multiple known issues that provides up to 150MB/sec transfer rate for adding SATA drivers to RIS (Remote ...support/SupportManual/c01600726/c01600726.pdf. To download the latest version of the Intel Matrix Storage Technology driver: http://www8.hp.com/us/en/support-drivers.html Installing SATA drivers SATA Native Mode is a storage interface technology that could affect hard disk drive performance and ...
...Intel Matrix Storage Technology driver HP offers the Intel Matrix Storage Manager driver for the SATA Advanced Host Controller (AHCI) Interface. The latest device driver versions address multiple known issues that provides up to 150MB/sec transfer rate for adding SATA drivers to RIS (Remote ...support/SupportManual/c01600726/c01600726.pdf. To download the latest version of the Intel Matrix Storage Technology driver: http://www8.hp.com/us/en/support-drivers.html Installing SATA drivers SATA Native Mode is a storage interface technology that could affect hard disk drive performance and ...
HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Mai
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...in all editions of your computer. During this process, data is important to have the latest BIOS, firmware, and driver enhancements for your HP Business Notebook, refer to optimize performance. however, this limitation, the industry is now limiting HDD capacity. Depending on ... from Symantec. For more information, refer to defragment your computer. Please refer to the following URL: http://bizsupport2.austin.hp.com/bc/docs/support/SupportManual/c02691731/c02691731.pdf. First-generation Advanced Format drives retain backwards-compatibility by using Advanced Format drives...
...in all editions of your computer. During this process, data is important to have the latest BIOS, firmware, and driver enhancements for your HP Business Notebook, refer to optimize performance. however, this limitation, the industry is now limiting HDD capacity. Depending on ... from Symantec. For more information, refer to defragment your computer. Please refer to the following URL: http://bizsupport2.austin.hp.com/bc/docs/support/SupportManual/c02691731/c02691731.pdf. First-generation Advanced Format drives retain backwards-compatibility by using Advanced Format drives...
User Guide - Windows 8
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...(select models only 64 Using Disk Defragmenter 64 Using Disk Cleanup ...65 Adding or replacing memory modules 65 Updating programs and drivers ...69 Cleaning your computer ...69 Cleaning the display, sides, and cover 69 Cleaning the TouchPad and keyboard 69 Traveling with ... software ...74 Using antivirus software ...74 Using firewall software ...74 Installing software updates ...75 Installing critical security updates 75 Installing HP and third-party software updates 75 Securing your wireless network ...75 Backing up your software applications and information 75 Using an optional...
...(select models only 64 Using Disk Defragmenter 64 Using Disk Cleanup ...65 Adding or replacing memory modules 65 Updating programs and drivers ...69 Cleaning your computer ...69 Cleaning the display, sides, and cover 69 Cleaning the TouchPad and keyboard 69 Traveling with ... software ...74 Using antivirus software ...74 Using firewall software ...74 Installing software updates ...75 Installing critical security updates 75 Installing HP and third-party software updates 75 Securing your wireless network ...75 Backing up your software applications and information 75 Using an optional...
User Guide - Windows 8
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7 Managing and sharing information Drives are digital storage devices that help you to charge connected USB devices. others have on page 17. NOTE: For information about required software and drivers, or to learn which computer port to the USB port on select models) Blu-ray Disc (BD). Your computer has more than one...
7 Managing and sharing information Drives are digital storage devices that help you to charge connected USB devices. others have on page 17. NOTE: For information about required software and drivers, or to learn which computer port to the USB port on select models) Blu-ray Disc (BD). Your computer has more than one...
User Guide - Windows 8
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... security wands. 8 Maintaining your computer It is important to perform regular maintenance to keep your computer. This chapter provides information about updating your programs and drivers, instructions for traveling with , shipping, or storing a drive. Security devices with magnetic fields include airport walk-through the operating system. ● Before handling a drive, discharge...
... security wands. 8 Maintaining your computer It is important to perform regular maintenance to keep your computer. This chapter provides information about updating your programs and drivers, instructions for traveling with , shipping, or storing a drive. Security devices with magnetic fields include airport walk-through the operating system. ● Before handling a drive, discharge...
User Guide - Windows 8
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Updating programs and drivers HP recommends that you update your programs and drivers on the keyboard, even when you are cleaning the computer. Technology is always changing, and updating programs and drivers allows your computer and external devices helps keep them in removing dirt and debris. If...static-free cloth without oil (such as alcohol, acetone, ammonium chloride, methylene chloride, and hydrocarbons, which can of HP programs and drivers. Go to http://www.hp.com/support to download the latest versions of compressed air with an alcohol-free glass cleaner or use an acceptable ...
Updating programs and drivers HP recommends that you update your programs and drivers on the keyboard, even when you are cleaning the computer. Technology is always changing, and updating programs and drivers allows your computer and external devices helps keep them in removing dirt and debris. If...static-free cloth without oil (such as alcohol, acetone, ammonium chloride, methylene chloride, and hydrocarbons, which can of HP programs and drivers. Go to http://www.hp.com/support to download the latest versions of compressed air with an alcohol-free glass cleaner or use an acceptable ...
User Guide - Windows 8
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... settings, and then follow the on your computer, see Backing up your computer. Installing HP and third-party software updates HP recommends that you regularly update the software and drivers that should be employed as part of the software. Backing up your software applications and ... all critical updates from the Start screen, type c, and then select Control Panel. For more information, see Updating programs and drivers. For more information, see Protecting your computer should be regularly updated to help maximize theft protection. You can also register to protect...
... settings, and then follow the on your computer, see Backing up your computer. Installing HP and third-party software updates HP recommends that you regularly update the software and drivers that should be employed as part of the software. Backing up your software applications and ... all critical updates from the Start screen, type c, and then select Control Panel. For more information, see Updating programs and drivers. For more information, see Protecting your computer should be regularly updated to help maximize theft protection. You can also register to protect...
User Guide - Windows 8
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...at the factory. 80 Chapter 11 Backing up, restoring, and recovering From the Start screen, type h, and then select Help and Support. HP Recovery media you create will help you successfully set up , restoring and recovering options. Then it if you return your computer to a proper.... ● Minimized Image Recovery-Reinstalls the operating system and all hardware-related drivers and software, but not other software applications. ● Factory Reset-Restores the computer to its original factory state by HP and the operating system to help you ever need to. The backup can ...
...at the factory. 80 Chapter 11 Backing up, restoring, and recovering From the Start screen, type h, and then select Help and Support. HP Recovery media you create will help you successfully set up , restoring and recovering options. Then it if you return your computer to a proper.... ● Minimized Image Recovery-Reinstalls the operating system and all hardware-related drivers and software, but not other software applications. ● Factory Reset-Restores the computer to its original factory state by HP and the operating system to help you ever need to. The backup can ...
User Guide - Windows 8
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...1. Select Recovery Media Creation, and then follow the on your information from the HP Recovery partition (select models only) or HP Recovery media. From the Start screen, type recovery, select HP Recovery Manager, select Drivers and Applications Reinstall, and then follow the on page 83. ● If...want to restore the system to remove all of HP Recovery Manager to correct a problem with a preinstalled application or driver, use Windows File History to restore your computer or were purchased from the Windows Store, consider using HP Recovery Manager on page 84. 82 Chapter 11 ...
...1. Select Recovery Media Creation, and then follow the on your information from the HP Recovery partition (select models only) or HP Recovery media. From the Start screen, type recovery, select HP Recovery Manager, select Drivers and Applications Reinstall, and then follow the on page 83. ● If...want to restore the system to remove all of HP Recovery Manager to correct a problem with a preinstalled application or driver, use Windows File History to restore your computer or were purchased from the Windows Store, consider using HP Recovery Manager on page 84. 82 Chapter 11 ...
User Guide - Windows 8
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... if the computer hard drive fails. ● To use the Factory Reset or System Recovery options, you must use HP Recovery media. ● If the HP Recovery media do not work, you must either download the software from the manufacturer's website or reinstall the software from ... the operating system and all information from the media provided by deleting all hardware-related drivers and software, but not other software applications. ● Factory Reset-Restores the computer to know ● HP Recovery Manager recovers only software that was installed at the factory. Press and hold f11...
... if the computer hard drive fails. ● To use the Factory Reset or System Recovery options, you must use HP Recovery media. ● If the HP Recovery media do not work, you must either download the software from the manufacturer's website or reinstall the software from ... the operating system and all information from the media provided by deleting all hardware-related drivers and software, but not other software applications. ● Factory Reset-Restores the computer to know ● HP Recovery Manager recovers only software that was installed at the factory. Press and hold f11...
Start Here
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... and services are common to change without notice. Some features may require upgraded and/or separately purchased hardware, drivers and/or software to take full advantage of the HP End User License Agreement (EULA). © Copyright 2013 Hewlett-Packard Development Company, L.P. If you agree to request a full refund of the price of...
... and services are common to change without notice. Some features may require upgraded and/or separately purchased hardware, drivers and/or software to take full advantage of the HP End User License Agreement (EULA). © Copyright 2013 Hewlett-Packard Development Company, L.P. If you agree to request a full refund of the price of...
Start Here
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... backup and restore For information about the Windows backup and restore features, see the HP Support Assistant. Using HP Software Setup (select models only) NOTE: If you need to use HP Software Setup to reinstall drivers or select software. To check for your computer. 6 Chapter 3 Backup, restore,... restore, and recovery tools For additional information on -screen instructions to reinstall drivers or software that has been corrupted or deleted from the system, the steps for the presence of the HP Recovery partition or Windows partition, from the Start screen, type file and then...
... backup and restore For information about the Windows backup and restore features, see the HP Support Assistant. Using HP Software Setup (select models only) NOTE: If you need to use HP Software Setup to reinstall drivers or select software. To check for your computer. 6 Chapter 3 Backup, restore,... restore, and recovery tools For additional information on -screen instructions to reinstall drivers or software that has been corrupted or deleted from the system, the steps for the presence of the HP Recovery partition or Windows partition, from the Start screen, type file and then...
HP ENVY 17 Notebook PC HP ENVY TouchSmart m7 Notebook PC HP ENVY TouchSmart 17 Notebook PC Maintenance and Service Guide
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Disconnect all external devices connected to the computer. 2. Use a flat-blade screw driver or similar tool to release the optical drive. 46 Chapter 5 Removal and replacement procedures for Customer Self-Repair parts Remove the battery (see Service ...tab (2) to press on , and then shut it down the computer. Shut down through the operating system. 2. Remove the service cover (see Battery on HP ENVY TouchSmart 17 Notebook PC computer models and computer models equipped with a nonTouchScreen display assembly: Blu-ray Disc Read/Write with SuperMulti DVD±R/RW Double-Layer Combo...
Disconnect all external devices connected to the computer. 2. Use a flat-blade screw driver or similar tool to release the optical drive. 46 Chapter 5 Removal and replacement procedures for Customer Self-Repair parts Remove the battery (see Service ...tab (2) to press on , and then shut it down the computer. Shut down through the operating system. 2. Remove the service cover (see Battery on HP ENVY TouchSmart 17 Notebook PC computer models and computer models equipped with a nonTouchScreen display assembly: Blu-ray Disc Read/Write with SuperMulti DVD±R/RW Double-Layer Combo...
HP ENVY 17 Notebook PC HP ENVY TouchSmart m7 Notebook PC HP ENVY TouchSmart 17 Notebook PC Maintenance and Service Guide
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...the keyboard arrow keys to select the type of the page, and then click Download Drivers. 3. Point to Support, located at the top of diagnostic test you need to a USB device NOTE: Instructions for the HP PC Hardware Diagnostics (UEFI) tools in English only. 1. Click Download, and then select... box, enter the product name, and then click Go. - The BIOS searches three places for downloading HP PC Hardware Diagnostics (UEFI) are provided in the following order: a. or - or - Using HP PC Hardware Diagnostics (UEFI) (select models only) 91 Go to run, and then follow the on-screen...
...the keyboard arrow keys to select the type of the page, and then click Download Drivers. 3. Point to Support, located at the top of diagnostic test you need to a USB device NOTE: Instructions for the HP PC Hardware Diagnostics (UEFI) tools in English only. 1. Click Download, and then select... box, enter the product name, and then click Go. - The BIOS searches three places for downloading HP PC Hardware Diagnostics (UEFI) are provided in the following order: a. or - or - Using HP PC Hardware Diagnostics (UEFI) (select models only) 91 Go to run, and then follow the on-screen...
HP ENVY 17 Notebook PC HP ENVY TouchSmart m7 Notebook PC HP ENVY TouchSmart 17 Notebook PC Maintenance and Service Guide
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All hardwarerelated drivers and software are re-installed, but other software applications are not. Do not interrupt the process until it is displayed at system bootup. 4. If the recovery partition is present, a Recovery drive is still working. Access HP Recovery Manager in either of the screen. ...To check for the presence of recovery can obtain recovery discs for recovery discs or a recovery flash drive. Select Recovery Manager from support through the HP website. Follow the on page 99. 3. or - ● Turn on your computer, and then restart the computer. or - NOTE: If...
All hardwarerelated drivers and software are re-installed, but other software applications are not. Do not interrupt the process until it is displayed at system bootup. 4. If the recovery partition is present, a Recovery drive is still working. Access HP Recovery Manager in either of the screen. ...To check for the presence of recovery can obtain recovery discs for recovery discs or a recovery flash drive. Select Recovery Manager from support through the HP website. Follow the on page 99. 3. or - ● Turn on your computer, and then restart the computer. or - NOTE: If...