HP ENVY 17 - Maintenance and Service Guide
Page 6
Component replacement procedures 35 Service tag ...35 Computer feet ...36 Battery ...37 Primary hard drive 38 RTC battery ...41 Memory module ...42 Secondary hard drive 44 WLAN module ...48 Keyboard ...50 Top cover ...52 Power button board 55 USB/Card Reader...78 Updating the BIOS ...79 Determining the BIOS version 79 Downloading a BIOS update 80 6 Specifications ...82 Computer specifications ...82 17.3-inch, WVA, FHD, LED AntiGlare display specifications 83 17.3-inch, SVA, HD+, LED AntiGlare display specifications 84 Hard drive specifications ...85 Blu-ray ROM DVD±RW Super Multi ...
Component replacement procedures 35 Service tag ...35 Computer feet ...36 Battery ...37 Primary hard drive 38 RTC battery ...41 Memory module ...42 Secondary hard drive 44 WLAN module ...48 Keyboard ...50 Top cover ...52 Power button board 55 USB/Card Reader...78 Updating the BIOS ...79 Determining the BIOS version 79 Downloading a BIOS update 80 6 Specifications ...82 Computer specifications ...82 17.3-inch, WVA, FHD, LED AntiGlare display specifications 83 17.3-inch, SVA, HD+, LED AntiGlare display specifications 84 Hard drive specifications ...85 Blu-ray ROM DVD±RW Super Multi ...
HP ENVY 17 - Maintenance and Service Guide
Page 13
Category Description Support for the following batteries: ● 9-cell, 2.80-Ah (93-Wh) Li-ion battery ● 6-cell, 2.80-Ah (62-Wh) Li-ion battery Security Security cable slot Operating system Preinstalled: ● Windows® 7 Home Premium 64 ● Windows 7 Professional 64 ● Windows 7 Ultimate ● Linux embedded HP QuickWeb Serviceability End-user replaceable parts: ● AC adapter ● Battery ● Hard drive (primary and secondary) ● RTC battery ● WLAN module ● Memory modules (2) ENWW 5
Category Description Support for the following batteries: ● 9-cell, 2.80-Ah (93-Wh) Li-ion battery ● 6-cell, 2.80-Ah (62-Wh) Li-ion battery Security Security cable slot Operating system Preinstalled: ● Windows® 7 Home Premium 64 ● Windows 7 Professional 64 ● Windows 7 Ultimate ● Linux embedded HP QuickWeb Serviceability End-user replaceable parts: ● AC adapter ● Battery ● Hard drive (primary and secondary) ● RTC battery ● WLAN module ● Memory modules (2) ENWW 5
HP ENVY 17 - Maintenance and Service Guide
Page 28
Item (9a) (9b) (10) (11) (12) (13) (14) (15) (16) (17) (18) Description Plastics Kit, includes: Hard drive cover memory module compartment cover Processor (includes replacement thermal material): Intel Core i7-820QM 1.73-GHz (SC turbo up to 3.06-GHz), 45W processor Intel Core i7-720QM 1.60-GHz (SC... solid-state drive Hard Drive Hardware Kit (not illustrated, includes primary hard drive bracket and cable and secondary hard drive bracket and cable) RTC battery Memory modules (2, PC3, 10600, 1333-MHz) 4-GB Spare part number 603795-001 583053-001 586170-001 594188-001 594187-001 597624-001 608650...
Item (9a) (9b) (10) (11) (12) (13) (14) (15) (16) (17) (18) Description Plastics Kit, includes: Hard drive cover memory module compartment cover Processor (includes replacement thermal material): Intel Core i7-820QM 1.73-GHz (SC turbo up to 3.06-GHz), 45W processor Intel Core i7-720QM 1.60-GHz (SC... solid-state drive Hard Drive Hardware Kit (not illustrated, includes primary hard drive bracket and cable and secondary hard drive bracket and cable) RTC battery Memory modules (2, PC3, 10600, 1333-MHz) 4-GB Spare part number 603795-001 583053-001 586170-001 594188-001 594187-001 597624-001 608650...
HP ENVY 17 - Maintenance and Service Guide
Page 35
...up to 2.80-GHz), 45W processor (includes replacement thermal material) 9-cell, 93-Wh, 2.8-Ah, Li-ion battery 6-cell, 62-Wh, 2.8-Ah, Li-ion battery Intel Core i5-520M 2.40-GHz (SC turbo up to 2.93-GHz), 35W processor (includes replacement thermal material) Intel Core i5-540M 2.53-GHz...memory module (PC3, 10600, 1333-MHz) RTC battery System board (includes 1 GB of discrete graphics subsystem memory and replacement thermal material) Hard Drive Hardware Kit (includes primary hard drive bracket and cable and secondary hard drive bracket and cable) 17.3-in AG, FG, HD display assembly (includes display...
...up to 2.80-GHz), 45W processor (includes replacement thermal material) 9-cell, 93-Wh, 2.8-Ah, Li-ion battery 6-cell, 62-Wh, 2.8-Ah, Li-ion battery Intel Core i5-520M 2.40-GHz (SC turbo up to 2.93-GHz), 35W processor (includes replacement thermal material) Intel Core i5-540M 2.53-GHz...memory module (PC3, 10600, 1333-MHz) RTC battery System board (includes 1 GB of discrete graphics subsystem memory and replacement thermal material) Hard Drive Hardware Kit (includes primary hard drive bracket and cable and secondary hard drive bracket and cable) 17.3-in AG, FG, HD display assembly (includes display...
HP ENVY 17 - Maintenance and Service Guide
Page 45
... the computer is off or in Hibernation, turn the computer on, and then shut it is seated. ENWW Component replacement procedures 37 Battery Description 9-cell, 93-Wh, 2.8-Ah, Li-ion battery 6-cell, 62-Wh, 2.8-Ah, Li-ion battery Spare part number 593550-001 593562-001 Before disassembling the computer, follow these steps: 1. Remove the...
... the computer is off or in Hibernation, turn the computer on, and then shut it is seated. ENWW Component replacement procedures 37 Battery Description 9-cell, 93-Wh, 2.8-Ah, Li-ion battery 6-cell, 62-Wh, 2.8-Ah, Li-ion battery Spare part number 593550-001 593562-001 Before disassembling the computer, follow these steps: 1. Remove the...
HP ENVY 17 - Maintenance and Service Guide
Page 46
... all external devices connected to the computer. 38 Chapter 4 Removal and replacement procedures ENWW Description Spare part number 640-GB, 7200-rpm 603786-001 ...are unsure whether the computer is off or in Hibernation, turn the computer on page 38). Remove the battery (see Primary hard drive on , and then shut it down the computer. Remove the primary hard drive: 1.... Remove the hard drive cover (see Battery on page 42). 6. Remove the memory module compartment cover (see Memory module on page 37). 5. Disconnect...
... all external devices connected to the computer. 38 Chapter 4 Removal and replacement procedures ENWW Description Spare part number 640-GB, 7200-rpm 603786-001 ...are unsure whether the computer is off or in Hibernation, turn the computer on page 38). Remove the battery (see Primary hard drive on , and then shut it down the computer. Remove the primary hard drive: 1.... Remove the hard drive cover (see Battery on page 42). 6. Remove the memory module compartment cover (see Memory module on page 37). 5. Disconnect...
HP ENVY 17 - Maintenance and Service Guide
Page 49
...AC outlet and then unplugging the AC adapter from the socket on , and then shut it down the computer. When installing the RTC battery, make sure the "+" sign faces up. Shut down through the operating system. 2. If you are unsure whether the computer is off ... the computer on the system board. Remove the battery (see Primary hard drive on page 37). 5. Remove the hard drive cover (see Battery on page 38). Remove the RTC battery: ▲ Remove the RTC battery from the computer. 4. Reverse this procedure to the computer. 3. ENWW Component replacement procedures 41
...AC outlet and then unplugging the AC adapter from the socket on , and then shut it down the computer. When installing the RTC battery, make sure the "+" sign faces up. Shut down through the operating system. 2. If you are unsure whether the computer is off ... the computer on the system board. Remove the battery (see Primary hard drive on page 37). 5. Remove the hard drive cover (see Battery on page 38). Remove the RTC battery: ▲ Remove the RTC battery from the computer. 4. Reverse this procedure to the computer. 3. ENWW Component replacement procedures 41
HP ENVY 17 - Maintenance and Service Guide
Page 50
...the front edge of the memory module slot to release the memory module. (The memory module tilts up.) 42 Chapter 4 Removal and replacement procedures ENWW If you are unsure whether the computer is included in Hibernation, turn the computer on each side of the memory module compartment... cover (2) upward. 3. Remove the battery (see Primary hard drive on page 37). 5. Remove the hard drive cover (see Battery on page 38). The memory module compartment cover is off or in the Plastics Kit, spare part ...
...the front edge of the memory module slot to release the memory module. (The memory module tilts up.) 42 Chapter 4 Removal and replacement procedures ENWW If you are unsure whether the computer is included in Hibernation, turn the computer on each side of the memory module compartment... cover (2) upward. 3. Remove the battery (see Primary hard drive on page 37). 5. Remove the hard drive cover (see Battery on page 38). The memory module compartment cover is off or in the Plastics Kit, spare part ...
HP ENVY 17 - Maintenance and Service Guide
Page 52
...AC adapter from the computer. 4. Remove the memory module compartment cover (see Primary hard drive on page 42). 44 Chapter 4 Removal and replacement procedures ENWW Secondary hard drive NOTE: The hard drive spare part kit includes a hard drive bracket and hard drive connector cable. Disconnect all ...external devices connected to the computer. 3. Remove the hard drive cover (see Memory module on page 38). 6. Remove the battery (see Battery on , and then shut it down the computer. Description Spare part number 640-GB, 7200-rpm 603786-001 500-GB, 7200-rpm 603784...
...AC adapter from the computer. 4. Remove the memory module compartment cover (see Primary hard drive on page 42). 44 Chapter 4 Removal and replacement procedures ENWW Secondary hard drive NOTE: The hard drive spare part kit includes a hard drive bracket and hard drive connector cable. Disconnect all ...external devices connected to the computer. 3. Remove the hard drive cover (see Memory module on page 38). 6. Remove the battery (see Battery on , and then shut it down the computer. Description Spare part number 640-GB, 7200-rpm 603786-001 500-GB, 7200-rpm 603784...
HP ENVY 17 - Maintenance and Service Guide
Page 56
....11a/b/g/n WLAN module 572509-001 Intel Centrino Advanced-N 6200 802.11a/b/g WLAN module 572510-001 CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module authorized for use in the computer by first unplugging the power cord from the AC outlet... and then unplugging the AC adapter from the computer. 4. Before removing the WLAN module, follow these steps: 1. Remove the battery (see Memory module on page 37). 5. WLAN module Description Spare part number Broadcom 43224 802.11a/b/g/n 2x2 WiFi Adapter for use in Hibernation...
....11a/b/g/n WLAN module 572509-001 Intel Centrino Advanced-N 6200 802.11a/b/g WLAN module 572510-001 CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module authorized for use in the computer by first unplugging the power cord from the AC outlet... and then unplugging the AC adapter from the computer. 4. Before removing the WLAN module, follow these steps: 1. Remove the battery (see Memory module on page 37). 5. WLAN module Description Spare part number Broadcom 43224 802.11a/b/g/n 2x2 WiFi Adapter for use in Hibernation...
HP ENVY 17 - Maintenance and Service Guide
Page 58
...-131 603791-251 603791-AD1 603791-071 603791-BG1 603791-281 603791-031 603791-001 Before removing the keyboard, follow these steps: 1. Remove the battery (see Memory module on page 37). 5. Description For use in Belgium For use in Brazil For use in Denmark, Finland, and Sweden For... For use in Hibernation, turn the computer on, and then shut it down the computer. Remove the memory module compartment cover (see Battery on page 42). 50 Chapter 4 Removal and replacement procedures ENWW Keyboard NOTE: The keyboard spare part kit includes a keyboard cable and a keyboard light cable.
...-131 603791-251 603791-AD1 603791-071 603791-BG1 603791-281 603791-031 603791-001 Before removing the keyboard, follow these steps: 1. Remove the battery (see Memory module on page 37). 5. Description For use in Belgium For use in Brazil For use in Denmark, Finland, and Sweden For... For use in Hibernation, turn the computer on, and then shut it down the computer. Remove the memory module compartment cover (see Battery on page 42). 50 Chapter 4 Removal and replacement procedures ENWW Keyboard NOTE: The keyboard spare part kit includes a keyboard cable and a keyboard light cable.
HP ENVY 17 - Maintenance and Service Guide
Page 60
...computer. 4. The rubber feet are unsure whether the computer is attached, and then disconnect the keyboard light cable (2) from the system board. 6. Remove the battery (see Memory module on page 37). 5. If you . 2. Turn the computer upside down the computer. Remove the keyboard (see Keyboard on , and ...to which the keyboard light cable is off or in the Rubber Feet Kit, spare part number 603798-001. 52 Chapter 4 Removal and replacement procedures ENWW Shut down , with the front toward you are included in Hibernation, turn the computer on page 50). Remove the keyboard.
...computer. 4. The rubber feet are unsure whether the computer is attached, and then disconnect the keyboard light cable (2) from the system board. 6. Remove the battery (see Memory module on page 37). 5. If you . 2. Turn the computer upside down the computer. Remove the keyboard (see Keyboard on , and ...to which the keyboard light cable is off or in the Rubber Feet Kit, spare part number 603798-001. 52 Chapter 4 Removal and replacement procedures ENWW Shut down , with the front toward you are included in Hibernation, turn the computer on page 50). Remove the keyboard.
HP ENVY 17 - Maintenance and Service Guide
Page 61
... then disconnect the TouchPad cable from the system board. 8. Release the ZIF connector (2) to the computer in the battery bay. 5. Open the computer as far as it rests at an angle. ENWW Component replacement procedures 53 Turn the computer display-side up, with the front toward you. 6. Remove the two Phillips PM2...
... then disconnect the TouchPad cable from the system board. 8. Release the ZIF connector (2) to the computer in the battery bay. 5. Open the computer as far as it rests at an angle. ENWW Component replacement procedures 53 Turn the computer display-side up, with the front toward you. 6. Remove the two Phillips PM2...
HP ENVY 17 - Maintenance and Service Guide
Page 63
Disconnect all external devices connected to the top cover. 3. Remove the battery (see Keyboard on page 37), and then remove the following components: a. Keyboard (see Battery on page 50) c. Remove the two Phillips PM2.5×5.0 screws (1) that secure the power button board to the ... with the front toward you. 2. Top cover (see Memory module on page 52) Remove the power button board: 1. ENWW Component replacement procedures 55 Shut down the computer. Power button board Description Power button board (includes cable) Spare part number 603794-001 Before removing the...
Disconnect all external devices connected to the top cover. 3. Remove the battery (see Keyboard on page 37), and then remove the following components: a. Keyboard (see Battery on page 50) c. Remove the two Phillips PM2.5×5.0 screws (1) that secure the power button board to the ... with the front toward you. 2. Top cover (see Memory module on page 52) Remove the power button board: 1. ENWW Component replacement procedures 55 Shut down the computer. Power button board Description Power button board (includes cable) Spare part number 603794-001 Before removing the...
HP ENVY 17 - Maintenance and Service Guide
Page 64
...secure the USB/Card Reader board to the computer. 3. Release the ZIF connector to the base enclosure with double-sided tape). 3. Remove the battery (see Memory module on page 37), and then remove the following components: a. Keyboard (see Top cover on page 50) c. Disconnect all ...external devices connected to the base enclosure. 56 Chapter 4 Removal and replacement procedures ENWW Top cover (see Keyboard on page 52) Remove the processor USB/Card Reader board: 1. USB/Card Reader board Description USB/Card...
...secure the USB/Card Reader board to the computer. 3. Release the ZIF connector to the base enclosure with double-sided tape). 3. Remove the battery (see Memory module on page 37), and then remove the following components: a. Keyboard (see Top cover on page 50) c. Disconnect all ...external devices connected to the base enclosure. 56 Chapter 4 Removal and replacement procedures ENWW Top cover (see Keyboard on page 52) Remove the processor USB/Card Reader board: 1. USB/Card Reader board Description USB/Card...
HP ENVY 17 - Maintenance and Service Guide
Page 65
... Optical drive NOTE: The optical drive spare part kit includes a optical drive bracket. Shut down through the operating system. 2. Remove the battery (see Keyboard on page 37), and then remove the following components: a. Disconnect the power from the computer by first unplugging the power cord...AC outlet and then unplugging the AC adapter from the computer. 4. Top cover (see Memory module on page 52) ENWW Component replacement procedures 57 Remove the USB/Card Reader board (4). 4. Reverse this procedure to the computer. 3. memory module compartment cover (see Top ...
... Optical drive NOTE: The optical drive spare part kit includes a optical drive bracket. Shut down through the operating system. 2. Remove the battery (see Keyboard on page 37), and then remove the following components: a. Disconnect the power from the computer by first unplugging the power cord...AC outlet and then unplugging the AC adapter from the computer. 4. Top cover (see Memory module on page 52) ENWW Component replacement procedures 57 Remove the USB/Card Reader board (4). 4. Reverse this procedure to the computer. 3. memory module compartment cover (see Top ...
Resolving Start Up and No Boot Problems Checklist
Page 1
... and do a Hard Reset. If memory or hard drive components were replaced, reinstall original components. Remove memory modules and replace one-at the notebook, contact HP to purchase a replacement battery or AC adapter. There are no fan or drive sounds are resolved. Disconnect the... AC power adapter, remove the battery, and then press and hold the power button ...
... and do a Hard Reset. If memory or hard drive components were replaced, reinstall original components. Remove memory modules and replace one-at the notebook, contact HP to purchase a replacement battery or AC adapter. There are no fan or drive sounds are resolved. Disconnect the... AC power adapter, remove the battery, and then press and hold the power button ...
HP Notebook Reference Guide - Windows 7
Page 32
... 4 Power management To reduce potential safety issues, use only the battery provided with the computer, a replacement battery provided by HP, or a compatible battery purchased from external power. WARNING! Finding battery information Help and Support provides the following tools and information about the battery: ● Battery Check tool to test battery performance ● Information on calibration, power management, and proper...
... 4 Power management To reduce potential safety issues, use only the battery provided with the computer, a replacement battery provided by HP, or a compatible battery purchased from external power. WARNING! Finding battery information Help and Support provides the following tools and information about the battery: ● Battery Check tool to test battery performance ● Information on calibration, power management, and proper...
HP Notebook Reference Guide - Windows 7
Page 35
... is turned on connecting to AC power, refer to replace the battery when an internal cell is automatically decreased to the HP Web site for one month or more information about ordering a replacement battery. To reduce the risk of in the computer box. Replacing the battery In Windows 7, Battery Check in the notification area changes appearance. To reduce...
... is turned on connecting to AC power, refer to replace the battery when an internal cell is automatically decreased to the HP Web site for one month or more information about ordering a replacement battery. To reduce the risk of in the computer box. Replacing the battery In Windows 7, Battery Check in the notification area changes appearance. To reduce...
HP Notebook Reference Guide - Windows 7
Page 66
If the battery fails the test, contact HP Customer Support to report the issue and purchase a replacement battery. When the Startup Menu is running, press esc. 56 Chapter 9 Setup Utility (BIOS) and System Diagnostics If it attempts to move the data to a good ... displayed in every sector of the memory modules. Turn on -screen instructions. If the test detects a damaged sector, it reports an error, replace the memory modules immediately. ● Battery test-This test analyzes the condition of the screen, press esc. To start -up test does not detect. ● Hard disk test-This...
If the battery fails the test, contact HP Customer Support to report the issue and purchase a replacement battery. When the Startup Menu is running, press esc. 56 Chapter 9 Setup Utility (BIOS) and System Diagnostics If it attempts to move the data to a good ... displayed in every sector of the memory modules. Turn on -screen instructions. If the test detects a damaged sector, it reports an error, replace the memory modules immediately. ● Battery test-This test analyzes the condition of the screen, press esc. To start -up test does not detect. ● Hard disk test-This...