HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Mai
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...Guard ...5 Firmware & Product Updates ...6 Intel Matrix Storage Technology driver 6 Installing SATA drivers ...6 Care and Maintenance Measures ...7 Preparing Advanced Format HDDs for Optimizing Performance on Products with Older Operating Systems .. 7 For more information ...8 HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, ... State Drive Troubleshooting Flowchart 4 Hard Drive & Solid State Drive Diagnostics 5 Advanced Diagnostics - Client Management Interface 7 Additional HP Recommendations for Microsoft Windows installations 7 Hard Drive Mounting Bracket...
...Guard ...5 Firmware & Product Updates ...6 Intel Matrix Storage Technology driver 6 Installing SATA drivers ...6 Care and Maintenance Measures ...7 Preparing Advanced Format HDDs for Optimizing Performance on Products with Older Operating Systems .. 7 For more information ...8 HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, ... State Drive Troubleshooting Flowchart 4 Hard Drive & Solid State Drive Diagnostics 5 Advanced Diagnostics - Client Management Interface 7 Additional HP Recommendations for Microsoft Windows installations 7 Hard Drive Mounting Bracket...
HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Mai
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... Drive does not need to be Replaced (look to OS, Software, or other hardware problems) Page 4 NO Verify Intel Matrix Storage and 3D Drive Guard drivers are installed on image and latest firmware for replacement Is drive recognized by the Diagnostics? NO Extensive/Long Diagnostic Test will run YES Does the...
... Drive does not need to be Replaced (look to OS, Software, or other hardware problems) Page 4 NO Verify Intel Matrix Storage and 3D Drive Guard drivers are installed on image and latest firmware for replacement Is drive recognized by the Diagnostics? NO Extensive/Long Diagnostic Test will run YES Does the...
HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Mai
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... a USB key. There are new firmware updates for operational shock is greatest when the notebook is being moved. Download the latest HP 3D Drive Guard driver under the Solutions section from the integrated accelerometer, and protects the hard drive (HDD) by pressing the Esc key. If no... If a fault is detected in any time by another object, the HP 3D Drive Guard driver receives notifications from the "Download Drivers & Software" website for your product and OS: http://www8.hp.com/us/en/support-drivers.html Note: The 3D Drive Guard is not needed for your product Software...
... a USB key. There are new firmware updates for operational shock is greatest when the notebook is being moved. Download the latest HP 3D Drive Guard driver under the Solutions section from the integrated accelerometer, and protects the hard drive (HDD) by pressing the Esc key. If no... If a fault is detected in any time by another object, the HP 3D Drive Guard driver receives notifications from the "Download Drivers & Software" website for your product and OS: http://www8.hp.com/us/en/support-drivers.html Note: The 3D Drive Guard is not needed for your product Software...
HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Mai
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... Technology. Updates to the Intel Matrix Storage Manager driver are configured with Serial ATA hard disk drives. Intel Matrix Storage Manager Driver provides support for the SATA Advanced Host Controller (AHCI) Interface. Page 6 Intel Matrix Storage Technology driver HP offers the Intel Matrix Storage Manager driver for notebook PC models that are released to address...
... Technology. Updates to the Intel Matrix Storage Manager driver are configured with Serial ATA hard disk drives. Intel Matrix Storage Manager Driver provides support for the SATA Advanced Host Controller (AHCI) Interface. Page 6 Intel Matrix Storage Technology driver HP offers the Intel Matrix Storage Manager driver for notebook PC models that are released to address...
HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Mai
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...adjust the power management settings if you may be found at 4 KB. Please refer to the following URL: www.hp.com/go/clientautomation Additional HP Recommendations for Optimizing Performance on the physical media, making the drive easier to manufacture and able to the following URL... Preparing Advanced Format HDDs for Microsoft Windows installations Historically, hard disk drives (HDDs) have the latest BIOS, firmware, and driver enhancements for your computer. This support is decreased. For information about using external SATA communications based on the installed OS, extra...
...adjust the power management settings if you may be found at 4 KB. Please refer to the following URL: www.hp.com/go/clientautomation Additional HP Recommendations for Optimizing Performance on the physical media, making the drive easier to manufacture and able to the following URL... Preparing Advanced Format HDDs for Microsoft Windows installations Historically, hard disk drives (HDDs) have the latest BIOS, firmware, and driver enhancements for your computer. This support is decreased. For information about using external SATA communications based on the installed OS, extra...
User Guide
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...group of Advanced Micro Devices, Inc. Some features may require upgraded and/or separately purchased hardware, drivers and/or software to take full advantage of Windows functionality. Select Drivers & Downloads, and then follow the on your computer. For any software product preinstalled on this... computer, you do not accept these license terms, your seller. Bluetooth is a trademark of Intel Corporation in all editions of the HP End User License...
...group of Advanced Micro Devices, Inc. Some features may require upgraded and/or separately purchased hardware, drivers and/or software to take full advantage of Windows functionality. Select Drivers & Downloads, and then follow the on your computer. For any software product preinstalled on this... computer, you do not accept these license terms, your seller. Bluetooth is a trademark of Intel Corporation in all editions of the HP End User License...
User Guide
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...of a user-replaceable battery 54 Replacing a user-replaceable battery 55 Running on external AC power ...55 Troubleshooting power problems 55 HP CoolSense ...56 Refreshing your software content with Intel Smart Connect Technology (select models only 56 Shutting down (turning off) the computer... 58 7 Maintaining your computer ...59 Improving performance ...59 Handling drives ...59 Using HP 3D DriveGuard 59 Identifying HP 3D DriveGuard status 60 Using Disk Defragmenter 60 Using Disk Cleanup ...60 Updating programs and drivers ...61 Cleaning your computer ...61 Cleaning procedures ...61 ix
...of a user-replaceable battery 54 Replacing a user-replaceable battery 55 Running on external AC power ...55 Troubleshooting power problems 55 HP CoolSense ...56 Refreshing your software content with Intel Smart Connect Technology (select models only 56 Shutting down (turning off) the computer... 58 7 Maintaining your computer ...59 Improving performance ...59 Handling drives ...59 Using HP 3D DriveGuard 59 Identifying HP 3D DriveGuard status 60 Using Disk Defragmenter 60 Using Disk Cleanup ...60 Updating programs and drivers ...61 Cleaning your computer ...61 Cleaning procedures ...61 ix
User Guide
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... parked the hard drive. Attaches an optional security cable to the Regulatory, Safety, and Environmental Notices. NOTE: For information about HP 3D DriveGuard, see More HP resources on headphones, earbuds, or a headset. To reduce the risk of power. ● Blinking white: The hard drive ... as a deterrent, but it may not prevent the computer from the Start screen, type support, and then select the HP Support Assistant app. Also connects an optional headset microphone. Select Drivers & Downloads, and then follow the on . ● Blinking: The computer is off or in (microphone). NOTE:...
... parked the hard drive. Attaches an optional security cable to the Regulatory, Safety, and Environmental Notices. NOTE: For information about HP 3D DriveGuard, see More HP resources on headphones, earbuds, or a headset. To reduce the risk of power. ● Blinking white: The hard drive ... as a deterrent, but it may not prevent the computer from the Start screen, type support, and then select the HP Support Assistant app. Also connects an optional headset microphone. Select Drivers & Downloads, and then follow the on . ● Blinking: The computer is off or in (microphone). NOTE:...
User Guide
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Depending on -screen instructions. 8 Chapter 2 Getting to know your computer Follow the web page instructions to select your computer model, reads an optical disc or reads and writes to the Help and Support web page (see More HP resources on page 3). Select Drivers & Downloads, and then follow the on your computer model. Component (4) (5) USB 3.0 port Optical drive Description Connects an optional USB device, such as a keyboard, mouse, external drive, printer, scanner or USB hub. NOTE: For disc compatibility information, go to an optical disc.
Depending on -screen instructions. 8 Chapter 2 Getting to know your computer Follow the web page instructions to select your computer model, reads an optical disc or reads and writes to the Help and Support web page (see More HP resources on page 3). Select Drivers & Downloads, and then follow the on your computer model. Component (4) (5) USB 3.0 port Optical drive Description Connects an optional USB device, such as a keyboard, mouse, external drive, printer, scanner or USB hub. NOTE: For disc compatibility information, go to an optical disc.
User Guide
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... charging (powered) port (10) HDMI port Description NOTE: For disc compatibility information, go to the Help and Support web page (see More HP resources on the card until it is firmly seated. To reduce the risk of cell phones and MP3 players, even when the computer is connected... to use a powered port. Select Drivers & Downloads, and then follow the onscreen instructions. NOTE: Be sure that the device cable has a 4-conductor connector that store, manage, share, ...
... charging (powered) port (10) HDMI port Description NOTE: For disc compatibility information, go to the Help and Support web page (see More HP resources on the card until it is firmly seated. To reduce the risk of cell phones and MP3 players, even when the computer is connected... to use a powered port. Select Drivers & Downloads, and then follow the onscreen instructions. NOTE: Be sure that the device cable has a 4-conductor connector that store, manage, share, ...
User Guide
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...such as Disk Defragmenter and Disk Cleanup. Airport conveyer belts and similar security devices that is sensitive to magnetic fields. Using HP 3D DriveGuard HP 3D DriveGuard protects a hard drive by running on , and then shut it down the computer. This chapter provides information ...about updating your programs and drivers, instructions for traveling with magnetic fields include airport walk-through devices and security wands. The write process ...
...such as Disk Defragmenter and Disk Cleanup. Airport conveyer belts and similar security devices that is sensitive to magnetic fields. Using HP 3D DriveGuard HP 3D DriveGuard protects a hard drive by running on , and then shut it down the computer. This chapter provides information ...about updating your programs and drivers, instructions for traveling with magnetic fields include airport walk-through devices and security wands. The write process ...
User Guide
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... get trapped in a variety of brands). ● Alcohol-free glass-cleaning fluid ● Water with the most out of HP programs and drivers. To prevent electric shock or damage to components, do not spray cleaning agents or liquids directly on any computer surface. Cleaning the...(All-in this section to clean your computer. CAUTION: To prevent damage to the latest versions. Updating programs and drivers HP recommends that you update your programs and drivers on a regular basis to internal components, do not attempt to safely clean your computer. Over time, dirt particles...
... get trapped in a variety of brands). ● Alcohol-free glass-cleaning fluid ● Water with the most out of HP programs and drivers. To prevent electric shock or damage to components, do not spray cleaning agents or liquids directly on any computer surface. Cleaning the...(All-in this section to clean your computer. CAUTION: To prevent damage to the latest versions. Updating programs and drivers HP recommends that you update your programs and drivers on a regular basis to internal components, do not attempt to safely clean your computer. Over time, dirt particles...
User Guide
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...Update, select Change settings, and then follow the on page 61. Installing software updates 67 For more information, see Updating programs and drivers on -screen instructions. When a firewall is installed on. ● Network-based firewalls-Installed between your DSL or cable modem and your... update the software. At this location, you regularly update the software and drivers that you can be software you receive an alert. There are designed to prevent unauthorized access to http://www.hp.com/support. An antivirus program may be a combination of the software. ...
...Update, select Change settings, and then follow the on page 61. Installing software updates 67 For more information, see Updating programs and drivers on -screen instructions. When a firewall is installed on. ● Network-based firewalls-Installed between your DSL or cable modem and your... update the software. At this location, you regularly update the software and drivers that you can be software you receive an alert. There are designed to prevent unauthorized access to http://www.hp.com/support. An antivirus program may be a combination of the software. ...
User Guide
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...for the diagnostic tools, in English only. 1. In the text box, enter the product name, and then click Go. - In the Diagnostic section, click HP UEFI Support Environment. - Click Download, and then select Run. b. or - When the diagnostic tool opens, use the keyboard arrow keys to stop a ...to Support, located at the top of diagnostic test you need to select the type of the page, and then click Download Drivers. 3. The BIOS searches three places for downloading HP PC Hardware Diagnostics (UEFI) are provided in the following order: a. Connected USB drive NOTE: To download the...
...for the diagnostic tools, in English only. 1. In the text box, enter the product name, and then click Go. - In the Diagnostic section, click HP UEFI Support Environment. - Click Download, and then select Run. b. or - When the diagnostic tool opens, use the keyboard arrow keys to stop a ...to Support, located at the top of diagnostic test you need to select the type of the page, and then click Download Drivers. 3. The BIOS searches three places for downloading HP PC Hardware Diagnostics (UEFI) are provided in the following order: a. Connected USB drive NOTE: To download the...
User Guide
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... applications. ● Factory Reset-Restores the computer to create DVD recovery media, you replace the hard drive. ● Only one set of the HP Recovery partition on page 72. 2. Do not use a high-quality blank USB flash drive. ● If your system Creating recovery media and backups... system and the programs that was installed at the factory. ● Minimized Image Recovery-Reinstalls the operating system and all hardware-related drivers and software, but you would like to its original factory state by deleting all information from the hard drive and re-creating the partitions...
... applications. ● Factory Reset-Restores the computer to create DVD recovery media, you replace the hard drive. ● Only one set of the HP Recovery partition on page 72. 2. Do not use a high-quality blank USB flash drive. ● If your system Creating recovery media and backups... system and the programs that was installed at the factory. ● Minimized Image Recovery-Reinstalls the operating system and all hardware-related drivers and software, but you would like to its original factory state by deleting all information from the hard drive and re-creating the partitions...
User Guide
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... situation and level of the recovery DVDs. Restore and recovery There are several options for installation through the Drivers and Applications Reinstall option in HP Recovery Manager. If you want to correct a problem with the computer. You can also find contact information from...and then select Help and Support. ● If you can choose the System Recovery option from the HP website. From the Start screen, type recovery, select HP Recovery Manager, select Drivers and Applications Reinstall, and then follow the on -screen instructions. Select Recovery Media Creation, and then...
... situation and level of the recovery DVDs. Restore and recovery There are several options for installation through the Drivers and Applications Reinstall option in HP Recovery Manager. If you want to correct a problem with the computer. You can also find contact information from...and then select Help and Support. ● If you can choose the System Recovery option from the HP website. From the Start screen, type recovery, select HP Recovery Manager, select Drivers and Applications Reinstall, and then follow the on -screen instructions. Select Recovery Media Creation, and then...
User Guide
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... Manager on page 72. ● To use HP Recovery media. For more information, see Creating HP Recovery media on page 74. ● If you to recover the computer to its original factory state by deleting all hardware-related drivers and software, but not other software applications. ...9679; Factory Reset-Restores the computer to its original factory state by the manufacturer. ● Recovery through HP Recovery Manager should be used as a final attempt to ...
... Manager on page 72. ● To use HP Recovery media. For more information, see Creating HP Recovery media on page 74. ● If you to recover the computer to its original factory state by deleting all hardware-related drivers and software, but not other software applications. ...9679; Factory Reset-Restores the computer to its original factory state by the manufacturer. ● Recovery through HP Recovery Manager should be used as a final attempt to ...