HP ENVY PC 17-ce2000 Support and Manuals
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Maintenance and Service Guide - Page 1
This document is intended for HP authorized service providers only. Maintenance and Service Guide
HP ENVY 17m Laptop PC
IMPORTANT!
Maintenance and Service Guide - Page 2
... U.S. To access the latest user guides, go to http://www.hp.com/support, and follow the instructions to most models. NVIDIA and GeForce are common to find your seller. The only warranties for details. Systems may apply over time for technical or editorial errors or omissions contained herein. Then select User Guides.
Bluetooth is a trademark owned by...
Maintenance and Service Guide - Page 6
... update ...59
7 Using HP PC Hardware Diagnostics ...60 Using HP PC Hardware Diagnostics Windows (select products only 60 Downloading HP PC Hardware Diagnostics Windows 60 Downloading the latest HP PC Hardware Diagnostics Windows version 61 Downloading HP Hardware Diagnostics Windows by product name or number (select products only) ...61 Installing HP PC Hardware Diagnostics Windows 61 Using HP...
Maintenance and Service Guide - Page 7
... (select products only) ..... 65 Restoring and recovery ...66 Restoring, resetting, and refreshing using Windows tools 66 Recovering using HP Recovery media 66 Changing the computer boot order 66 9 Specifications ...67 10 Power cord set requirements ...68 Requirements for all countries ...68 Requirements for specific countries and regions 69 11 Recycling ...71 Index ...72
vii
Maintenance and Service Guide - Page 9
...-upgradeable
DDR4-2400 dual channel support
Supports up to 16 GB maximum system memory in ) WLED, anti glare, slim-flat (3.5 mm), 16:9 ultra wide aspect ratio
Full high-definition (FHD) (1920 × 1080), UWVA, eDP, narrow bezel (DBCG); 1 Product description
Table 1-1 Product components and their descriptions
Category
Description
Product Name
HP ENVY 17m Laptop PC
Model numbers: 17...
Maintenance and Service Guide - Page 13
... optical disc.
(3)
Optical drive eject button
Releases the optical drive disc tray.
(4)
USB SuperSpeed port with HP Sleep and Charge Connects a USB device, provides high-speed data transfer, and
even when the computer is ...Turns the camera off and on.
(2)
Optical drive
Depending on your computer model, reads an optical disc or reads and writes to know your components, where they are located, and...
Maintenance and Service Guide - Page 22
Table 2-9 Service label components Component (1) HP product name (2) Model number (3) Product ID (4) Serial number (5) Warranty period ● Regulatory.... When contacting support, you
may be in this information before you troubleshoot system problems or travel internationally with the computer. Labels may be asked for the serial number, the product number, or the model number. Labels
...
Maintenance and Service Guide - Page 34
... the computer. Make special note of each screw size and location during removal and replacement. Disconnect the power from the computer by an authorized service provider. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on page 21...
Maintenance and Service Guide - Page 66
...; HP Support Assistant
1. Select My notebook, and then select Specifications. ● Setup Utility (BIOS)
1. Setup Utility (BIOS) includes settings for the types of devices installed, the startup sequence of the computer, and the amount of the BIOS version. 3. Errors can prevent the computer from operating properly. ▲ Turn on page 58). 2. Turn on -screen instructions. ●...
Maintenance and Service Guide - Page 67
... your hard drive. Type support in the taskbar search box, and then select File Explorer. 2. Identify the most recent BIOS update and compare it has been downloaded to an optional power source. Select Updates, and then select Check for later BIOS versions, see Downloading a BIOS update on -screen instructions to install the update. Double-click the file...
Maintenance and Service Guide - Page 69
... displayed. 2. Select Get software and drivers, select your computer or USB flash drive. Contact support, and provide the Failure ID code. Downloading the latest HP PC Hardware Diagnostics Windows version
To download HP PC Hardware Diagnostics Windows, follow the on-screen instructions. HP PC Hardware Diagnostics UEFI (Unified Extensible Firmware Interface) allows you can isolate hardware...
Maintenance and Service Guide - Page 71
...com/support. 2. Downloading Remote HP PC Hardware Diagnostics UEFI by using the product name or number. To download HP Remote PC Hardware Diagnostics UEFI by selecting Execute Remote HP PC Hardware Diagnostics. ● Set the location for use. Customizing Remote HP PC Hardware Diagnostics UEFI settings
Using the Remote HP PC Hardware Diagnostics setting in the
search box that is a firmware...
Maintenance and Service Guide - Page 72
... Changes and Exit to enter Computer Setup. 2. Turn on or restart the computer, and when the HP logo appears, press f10 to save your customization selections. 4. Your changes take effect when the computer restarts.
64 Chapter 7 Using HP PC Hardware Diagnostics You can also set the user name and password settings used for storing the test results...
Maintenance and Service Guide - Page 80
..., 35 hard drive rubber holder removal 35 spare part number 35 HDMI port identifying 6 heat sink removal 47 spare part number 17, 47 HP PC Hardware Diagnostics UEFI downloading 62 starting 62 using 61 HP PC Hardware Diagnostics Windows downloading 60 installing 61 using 60 HP Recovery Manager correcting boot problems 66 HP Recovery media recovery 66
I integrated numeric keypad,
identifying...
Maintenance and Service Guide - Page 81
...model name 1 mute light, identifying 10
N network jack, identifying 6
O operating system, product
description 3
Optane Memory Module removal 38 spare part numbers 38
optical drive removal 31 spare part number 17, 18, 31
optical drive bezel removal 31 spare part number 17... labels 14 Remote HP PC Hardware Diagnostics UEFI settings customizing 63 using 63 removal/replacement procedures 26 restoring ...
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