Service Manual
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... Motor 7-20 ISS and APS Assembly 7-22 Ink Tubes System 7-24 Boot ROM DIMM, DRAM Memory and Covers 7-26 Rear Electronics Access Covers 7-28 Hard Disk Drive and Cover 7-30 ISS PCA and Main PCA 7-32 Power Supply Unit 7-34 Carriage Assembly 7-36 Tensioner Assembly and Encoder Strip 7-38 Platen Assemblies 7-40... Hand Cover 8-10 Front Panel Assembly 8-14 Left Rear Cover 8-15 Right Rear Cover 8-16 Extension Cover (60" Model only) 8-17 Media Lever Assembly 8-18 HP DesignJet 5000 Series Printers Service Manual 7
... Motor 7-20 ISS and APS Assembly 7-22 Ink Tubes System 7-24 Boot ROM DIMM, DRAM Memory and Covers 7-26 Rear Electronics Access Covers 7-28 Hard Disk Drive and Cover 7-30 ISS PCA and Main PCA 7-32 Power Supply Unit 7-34 Carriage Assembly 7-36 Tensioner Assembly and Encoder Strip 7-38 Platen Assemblies 7-40... Hand Cover 8-10 Front Panel Assembly 8-14 Left Rear Cover 8-15 Right Rear Cover 8-16 Extension Cover (60" Model only) 8-17 Media Lever Assembly 8-18 HP DesignJet 5000 Series Printers Service Manual 7
Service Manual
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...Axis Motor 8-53 Cutter Assembly 8-56 Ink Supply Station (ISS) 8-60 Air Pressurization System (APS) 8-63 Service Station Assembly 8-65 Drop Detector Assembly 8-68 Hard Disk Drive (HDD) 8-70 LAN Card 8-72 Memory and BootROM DIMM's 8-73 Electronics Module Cover 8-75 Main PCA 8-77 Power Supply Unit (PSU) 8-81 Ink...Cam 8-93 Vacuum Fan 8-96 Paper-Axis Motor Assembly 8-98 Booster Fan 8-101 Media Sensor 8-102 Entry Roller 8-104 Center Guide Assembly 8-105 Drive Roller Gear 8-107 Front Platen Assembly 8-108 Center Platen Assembly 8-110 Deflectors 8-112 8 HP DesignJet 5000 Series Printers Service Manual
...Axis Motor 8-53 Cutter Assembly 8-56 Ink Supply Station (ISS) 8-60 Air Pressurization System (APS) 8-63 Service Station Assembly 8-65 Drop Detector Assembly 8-68 Hard Disk Drive (HDD) 8-70 LAN Card 8-72 Memory and BootROM DIMM's 8-73 Electronics Module Cover 8-75 Main PCA 8-77 Power Supply Unit (PSU) 8-81 Ink...Cam 8-93 Vacuum Fan 8-96 Paper-Axis Motor Assembly 8-98 Booster Fan 8-101 Media Sensor 8-102 Entry Roller 8-104 Center Guide Assembly 8-105 Drive Roller Gear 8-107 Front Platen Assembly 8-108 Center Platen Assembly 8-110 Deflectors 8-112 8 HP DesignJet 5000 Series Printers Service Manual
Service Manual
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... general configuration of the Printer, for example, the part number, the manufacturing date or the number of the Hard Disk Drive. In this area you can find information to Use the Service Configuration Print The Service Configuration Print is working ...customer is useful for example, the number times the Printer has been powered ON, the number of the JetDirect Card. 1-38 HP DesignJet 5000 Series Printers Service Manual TDDeiessfpatluaPlytrimcnoetnnstur.a.s.t ... How to troubleshoot the Printer. Troubleshooting 4. n General Configuration - This area also shows ...
... general configuration of the Printer, for example, the part number, the manufacturing date or the number of the Hard Disk Drive. In this area you can find information to Use the Service Configuration Print The Service Configuration Print is working ...customer is useful for example, the number times the Printer has been powered ON, the number of the JetDirect Card. 1-38 HP DesignJet 5000 Series Printers Service Manual TDDeiessfpatluaPlytrimcnoetnnstur.a.s.t ... How to troubleshoot the Printer. Troubleshooting 4. n General Configuration - This area also shows ...
Service Manual
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...of the Printer and power ON the Printer again. If the error does appear again, replace the Main PCA ( ⇒ Page 8-79) or the Hard Disk Drive (⇒ Page 8-72). - Corrective Action: Remove the media and re-boot the Printer. n If the error does not appear again, then the ... to side. If the new I/O card also fails, replace the Main PCA ( ⇒ Page 8-79) or the Hard Disk Drive (⇒ Page 8-72). This error code should not appear again. 2-6 HP DesignJet 5000 Series Printers Service Manual n If the error does appear again, then power OFF the Printer, remove the I/O Card from ...
...of the Printer and power ON the Printer again. If the error does appear again, replace the Main PCA ( ⇒ Page 8-79) or the Hard Disk Drive (⇒ Page 8-72). - Corrective Action: Remove the media and re-boot the Printer. n If the error does not appear again, then the ... to side. If the new I/O card also fails, replace the Main PCA ( ⇒ Page 8-79) or the Hard Disk Drive (⇒ Page 8-72). This error code should not appear again. 2-6 HP DesignJet 5000 Series Printers Service Manual n If the error does appear again, then power OFF the Printer, remove the I/O Card from ...
Service Manual
Page 66
... Using this procedure you will be able to condensation in the Printer. Corrective Action: Refer to dry for ink in the Hard Disk Drive are not consistent with the ones required by the firmware. System Error: 0A0070 (Continuable) Problem Description: The Backup EEROM contents... has detected a leak in the Tubes System after the life of the System. n Replace the Main PCA ⇒ Page 8-79. 2-14 HP DesignJet 5000 Series Printers Service Manual Corrective Action: Try the following : n Perform Backup EEROM ⇒ Page 4-31 and ALL calibrations. System Error: 0B0000 Problem...
... Using this procedure you will be able to condensation in the Printer. Corrective Action: Refer to dry for ink in the Hard Disk Drive are not consistent with the ones required by the firmware. System Error: 0A0070 (Continuable) Problem Description: The Backup EEROM contents... has detected a leak in the Tubes System after the life of the System. n Replace the Main PCA ⇒ Page 8-79. 2-14 HP DesignJet 5000 Series Printers Service Manual Corrective Action: Try the following : n Perform Backup EEROM ⇒ Page 4-31 and ALL calibrations. System Error: 0B0000 Problem...
Service Manual
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... connected. just switching the Printer OFF and ON again will cause it is unlikely to an internal crash involving media profiles and memory. HP DesignJet 5000 Series Printers Service Manual 2-23 n If the customer insists on printing via the Parallel Port is very slow. This configuration should be in... customer to print via the Network Card because the transmission time via the Parallel Port, ask them to the Hard Disk Drive, either the connections are bad or the Hard Disk Drive or the Main PCA are ON and the error continues, replace the Main PCA ⇒ Page 8-79. ...
... connected. just switching the Printer OFF and ON again will cause it is unlikely to an internal crash involving media profiles and memory. HP DesignJet 5000 Series Printers Service Manual 2-23 n If the customer insists on printing via the Parallel Port is very slow. This configuration should be in... customer to print via the Network Card because the transmission time via the Parallel Port, ask them to the Hard Disk Drive, either the connections are bad or the Hard Disk Drive or the Main PCA are ON and the error continues, replace the Main PCA ⇒ Page 8-79. ...
Service Manual
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... the HDD cover and check that the two cables (a flat one and the power cable) are defective. If the problem persists, replace the Hard Disk Drive ⇒ Page 8-72. If they are not ON, probably the PWS or its connections are connected. System Error Codes System Error: e50000 Problem...Hard Disk Drive or the Main PCA are defective. Also check that the flat cable connector is related to the Hard Disk Drive, either the connections are bad or that the Green and Orange LED's on the Main PCA are ON and the error continues, replace the Main PCA ⇒ Page 8-79. 2-24 HP DesignJet 5000...
... the HDD cover and check that the two cables (a flat one and the power cable) are defective. If the problem persists, replace the Hard Disk Drive ⇒ Page 8-72. If they are not ON, probably the PWS or its connections are connected. System Error Codes System Error: e50000 Problem...Hard Disk Drive or the Main PCA are defective. Also check that the flat cable connector is related to the Hard Disk Drive, either the connections are bad or that the Green and Orange LED's on the Main PCA are ON and the error continues, replace the Main PCA ⇒ Page 8-79. 2-24 HP DesignJet 5000...
Service Manual
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... the corrective action. Using this process, it can try the following: n Check that the BootROM DIMM, the DRAM DIMM's and the Hard Disk Drive are about to replace, just to a limited number of the Print Quality LEDs, the error messages and error codes that has failed. ...on-site maintenance. Because of the steps described in Service Tests and Service Utilities and what to see if the error code disappears. 4-2 HP DesignJet 5000 Series Printers Service Manual NOTE Diagnostics - If possible, always perform a Service Test on that you are correctly installed. If the test on...
... the corrective action. Using this process, it can try the following: n Check that the BootROM DIMM, the DRAM DIMM's and the Hard Disk Drive are about to replace, just to a limited number of the Print Quality LEDs, the error messages and error codes that has failed. ...on-site maintenance. Because of the steps described in Service Tests and Service Utilities and what to see if the error code disappears. 4-2 HP DesignJet 5000 Series Printers Service Manual NOTE Diagnostics - If possible, always perform a Service Test on that you are correctly installed. If the test on...
Service Manual
Page 100
.... Download the Necessary BootROM version indicated by the Version:XXX "Necessary Version" message. For Part Numbers see Page 7-1. 4-4 HP DesignJet 5000 Series Printers Service Manual see label on the Back Cover): Make sure Postscript Hard Disk Drives and Firmware are to the Printer ⇒ Page 9-12. Max. For Postscript Printers (Part No. n If the problem...
.... Download the Necessary BootROM version indicated by the Version:XXX "Necessary Version" message. For Part Numbers see Page 7-1. 4-4 HP DesignJet 5000 Series Printers Service Manual see label on the Back Cover): Make sure Postscript Hard Disk Drives and Firmware are to the Printer ⇒ Page 9-12. Max. For Postscript Printers (Part No. n If the problem...
Service Manual
Page 110
... Printers. Reset Life Counters ⇒ Page 4-29 The purpose of this Service Utility is to troubleshoot image quality problems and verify printhead nozzle status. 4-14 HP DesignJet 5000 Series Printers Service Manual Image Quality Warning ⇒ Page 4-33 This Service Utility allows you to set for entering the Service Utilities menu are replaced... was not completed. 3. Backup EEROM ⇒ Page 4-31 The purpose of this Service Utility is to restore the EEROM content when the Main PCA or Hard Disk Drive are given on Page 4-15. 1.
... Printers. Reset Life Counters ⇒ Page 4-29 The purpose of this Service Utility is to troubleshoot image quality problems and verify printhead nozzle status. 4-14 HP DesignJet 5000 Series Printers Service Manual Image Quality Warning ⇒ Page 4-33 This Service Utility allows you to set for entering the Service Utilities menu are replaced... was not completed. 3. Backup EEROM ⇒ Page 4-31 The purpose of this Service Utility is to restore the EEROM content when the Main PCA or Hard Disk Drive are given on Page 4-15. 1.
Service Manual
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...; Make Selection ↓ Enter Press Enter 4-24 HP DesignJet 5000 Series Printers Service Manual Service Utilities Top 1.1 Turn DRIVE ROLLER 1.2 Prime TUBES 1.3 Altitude Setup 1.4 EEROM Setup 1.5 Reset Life Counters 1.6 Backup EEROM Back ↑ Make Selection ↓ Enter Press Enter 2. The following situations: n The Main PCA and Hard Disk Drive are replaced at the same time (EEROM...
...; Make Selection ↓ Enter Press Enter 4-24 HP DesignJet 5000 Series Printers Service Manual Service Utilities Top 1.1 Turn DRIVE ROLLER 1.2 Prime TUBES 1.3 Altitude Setup 1.4 EEROM Setup 1.5 Reset Life Counters 1.6 Backup EEROM Back ↑ Make Selection ↓ Enter Press Enter 2. The following situations: n The Main PCA and Hard Disk Drive are replaced at the same time (EEROM...
Service Manual
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...↑ ↓ Enter Press Back If the printer is a HP DesignJet 5000PS, but the Hard Disk Drive does not contain any internal Japanese PS Fonts, then this utility is NOT a HP DesignJet 5000PS (model no. Press Back to return to the hard disk. Select Yes to load the Japanese fonts to the EEROM menu... message below will be changed Press BACK to return to Japanese? Yes No (Cancel) Top Back ↑ ↓ Enter Press Enter HP DesignJet 5000 Series Printers Service Manual 4-27 C6091A or C6096A), this Service Utility is not necessary. Font type can NOT be displayed.
...↑ ↓ Enter Press Back If the printer is a HP DesignJet 5000PS, but the Hard Disk Drive does not contain any internal Japanese PS Fonts, then this utility is NOT a HP DesignJet 5000PS (model no. Press Back to return to the hard disk. Select Yes to load the Japanese fonts to the EEROM menu... message below will be changed Press BACK to return to Japanese? Yes No (Cancel) Top Back ↑ ↓ Enter Press Enter HP DesignJet 5000 Series Printers Service Manual 4-27 C6091A or C6096A), this Service Utility is not necessary. Font type can NOT be displayed.
Service Manual
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...In the Service Utilities submenu, scroll to the new Hard Disk Drive. Select the part that has been replaced and press Enter: 1.6 Backup EEROM Main PCA Hard Disk Drive (HDD) Top Back ↑ ↓ Enter Make Selection Press Enter HP DesignJet 5000 Series Printers Service Manual 4-31 Before using this ...utility. If NOT, make sure that you are replaced, on Printer start-up on the hard disk, is restored to...
...In the Service Utilities submenu, scroll to the new Hard Disk Drive. Select the part that has been replaced and press Enter: 1.6 Backup EEROM Main PCA Hard Disk Drive (HDD) Top Back ↑ ↓ Enter Make Selection Press Enter HP DesignJet 5000 Series Printers Service Manual 4-31 Before using this ...utility. If NOT, make sure that you are replaced, on Printer start-up on the hard disk, is restored to...
Service Manual
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If you select "Main PCA" a message confirming the selection is displayed. If you select "Hard Disk Drive (HDD)" a message confirming selection is displayed. Press Back to return to the Service Utilities menu. 1.6.1 Backup EEROM Backup performed correctly Press BACK ...menu Top Back ↑ ↓ Enter Press Back 4-32 HP DesignJet 5000 Series Printers Service Manual Service Tests and Utilities 3. Press Enter to confirm and exit this utility or press Back to cancel. 1.6.1 Backup EEROM You have REPLACED the Hard Disk Drive (HDD) Press ENTER to confirm or BACK to cancel Top ...
If you select "Main PCA" a message confirming the selection is displayed. If you select "Hard Disk Drive (HDD)" a message confirming selection is displayed. Press Back to return to the Service Utilities menu. 1.6.1 Backup EEROM Backup performed correctly Press BACK ...menu Top Back ↑ ↓ Enter Press Back 4-32 HP DesignJet 5000 Series Printers Service Manual Service Tests and Utilities 3. Press Enter to confirm and exit this utility or press Back to cancel. 1.6.1 Backup EEROM You have REPLACED the Hard Disk Drive (HDD) Press ENTER to confirm or BACK to cancel Top ...
Service Manual
Page 197
... Motor 7-20 ISS and APS Assembly 7-22 Ink Tubes System 7-24 Boot ROM DIMM, DRAM Memory and Covers 7-26 Rear Electronics Access Covers 7-28 Hard Disk Drive and Cover 7-30 ISS PCA and Main PCA 7-32 Power Supply Unit 7-34 Carriage Assembly 7-36 Tensioner Assembly and Encoder Strip 7-38 Platen Assemblies 7-40... 7-42 Center Guide, Deflector and Entry Roller 7-44 Tubes Guide Assemblies 7-46 EMC Covers 7-48 Spindle and Hub 7-50 Miscellaneous Items 7-52 Media Types 7-53 HP DesignJet 5000 Series Printers Service Manual 7-1
... Motor 7-20 ISS and APS Assembly 7-22 Ink Tubes System 7-24 Boot ROM DIMM, DRAM Memory and Covers 7-26 Rear Electronics Access Covers 7-28 Hard Disk Drive and Cover 7-30 ISS PCA and Main PCA 7-32 Power Supply Unit 7-34 Carriage Assembly 7-36 Tensioner Assembly and Encoder Strip 7-38 Platen Assemblies 7-40... 7-42 Center Guide, Deflector and Entry Roller 7-44 Tubes Guide Assemblies 7-46 EMC Covers 7-48 Spindle and Hub 7-50 Miscellaneous Items 7-52 Media Types 7-53 HP DesignJet 5000 Series Printers Service Manual 7-1
Service Manual
Page 226
Parts and Diagrams Hard Disk Drive and Cover Reference on Drawing 1 2 3 Hard Disk Drive and Cover HP Part Number Quantity Description/Comments C6091-60219 C6090-60219 C6095-00031 0515-0382 1 Hard Disk Drive PS A.02.04 (includes data cable and PS cable) 1 Hard Disk Drive RTL A.02.04 (includes data cable and PS cable) 1 HDD Cover 6 Screw 7-30 HP DesignJet 5000 Series Printers Service Manual
Parts and Diagrams Hard Disk Drive and Cover Reference on Drawing 1 2 3 Hard Disk Drive and Cover HP Part Number Quantity Description/Comments C6091-60219 C6090-60219 C6095-00031 0515-0382 1 Hard Disk Drive PS A.02.04 (includes data cable and PS cable) 1 Hard Disk Drive RTL A.02.04 (includes data cable and PS cable) 1 HDD Cover 6 Screw 7-30 HP DesignJet 5000 Series Printers Service Manual
Service Manual
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Parts and Diagrams 3 2 1 Figure 17: Hard Disk Drive and Cover HP DesignJet 5000 Series Printers Service Manual 7-31
Parts and Diagrams 3 2 1 Figure 17: Hard Disk Drive and Cover HP DesignJet 5000 Series Printers Service Manual 7-31
Service Manual
Page 251
... Motor 8-55 Cutter Assembly 8-58 Ink Supply Station (ISS) 8-62 Air Pressurization System (APS) 8-65 Service Station Assembly 8-67 Drop Detector Assembly 8-70 Hard Disk Drive (HDD) 8-72 LAN Card 8-74 Memory and BootROM DIMM's 8-75 Electronics Module Cover 8-77 Main PCA 8-79 Power Supply Unit (PSU) 8-83 Ink...Cam 8-95 Vacuum Fan 8-98 Paper-Axis Motor Assembly 8-100 Booster Fan 8-103 Media Sensor 8-104 Entry Roller 8-106 Center Guide Assembly 8-107 Drive Roller Gear 8-109 Front Platen Assembly 8-110 Center Platen Assembly 8-112 Deflectors 8-114 HP DesignJet 5000 Series Printers Service Manual 8-1
... Motor 8-55 Cutter Assembly 8-58 Ink Supply Station (ISS) 8-62 Air Pressurization System (APS) 8-65 Service Station Assembly 8-67 Drop Detector Assembly 8-70 Hard Disk Drive (HDD) 8-72 LAN Card 8-74 Memory and BootROM DIMM's 8-75 Electronics Module Cover 8-77 Main PCA 8-79 Power Supply Unit (PSU) 8-83 Ink...Cam 8-95 Vacuum Fan 8-98 Paper-Axis Motor Assembly 8-100 Booster Fan 8-103 Media Sensor 8-104 Entry Roller 8-106 Center Guide Assembly 8-107 Drive Roller Gear 8-109 Front Platen Assembly 8-110 Center Platen Assembly 8-112 Deflectors 8-114 HP DesignJet 5000 Series Printers Service Manual 8-1
Service Manual
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Refer to the table on Page 8-4 for information on screw types. 1. Disconnect the HDD Cable and Power Supply Cable from the HDD Access Cover. Removal and Installation Hard Disk Drive (HDD) Removal WARNING NOTE Switch off the Printer and remove the Power Cord. Remove the HDD with its foam holder. 3. Remove the HDD Access Cover. 2. Remove 6 T-15 screws (Type B) from the HDD. 8-72 HP DesignJet 5000 Series Printers Service Manual
Refer to the table on Page 8-4 for information on screw types. 1. Disconnect the HDD Cable and Power Supply Cable from the HDD Access Cover. Removal and Installation Hard Disk Drive (HDD) Removal WARNING NOTE Switch off the Printer and remove the Power Cord. Remove the HDD with its foam holder. 3. Remove the HDD Access Cover. 2. Remove 6 T-15 screws (Type B) from the HDD. 8-72 HP DesignJet 5000 Series Printers Service Manual
Service Manual
Page 323
WARNING When Installing the Hard Disk Drive make sure the holder is replaced perform the following Service Utility: n Backup EEROM ⇒ Page 4-31. Removal and Installation Installation of Hard Disk Drive NOTE If you replace the Main PCA and the HDD at the same time you must perform ALL Service Calibrations (⇒ Page 5-3) and the EEROM Setup Service Utility (⇒ Page 4-24). NOTE When the Hard Disk Drive is placed in the right position so that it cannot move. HP DesignJet 5000 Series Printers Service Manual 8-73
WARNING When Installing the Hard Disk Drive make sure the holder is replaced perform the following Service Utility: n Backup EEROM ⇒ Page 4-31. Removal and Installation Installation of Hard Disk Drive NOTE If you replace the Main PCA and the HDD at the same time you must perform ALL Service Calibrations (⇒ Page 5-3) and the EEROM Setup Service Utility (⇒ Page 4-24). NOTE When the Hard Disk Drive is placed in the right position so that it cannot move. HP DesignJet 5000 Series Printers Service Manual 8-73