HP Printers - Supported Citrix Presentation Server environments
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... in Citrix environments 12 The difference between the Citrix and HP UPDs 13 Business Inkjet printers and supported driver versions 14 HP Deskjet printers and supported driver versions 15 LIDIL HP Deskjet printers...18 Using HP ink-based All-in-One and Photosmart printers 19 HP Designjets and supported driver versions 22 Resolved issues...22 Unresolved issues...
... in Citrix environments 12 The difference between the Citrix and HP UPDs 13 Business Inkjet printers and supported driver versions 14 HP Deskjet printers and supported driver versions 15 LIDIL HP Deskjet printers...18 Using HP ink-based All-in-One and Photosmart printers 19 HP Designjets and supported driver versions 22 Resolved issues...22 Unresolved issues...
HP Printers - Supported Citrix Presentation Server environments
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...listed as supported. Question: Is a certain HP print driver certified in the knowledge base article...a workaround described in Citrix? However, HP and Citrix do test print drivers and... issues HP printer with DOT4 port on the host machine by HP? Supported...occur with Citrix, only with certain HP drivers in Citrix MetaFrame 1.8 SP3 or.... Frequently asked questions Question: Is my HP printer supported in a Citrix environment by the... feature is unaffected. If an HP printer is connected to networked printers... HP does not recommend the... Unresolved issues HP Deskjet printer...
...listed as supported. Question: Is a certain HP print driver certified in the knowledge base article...a workaround described in Citrix? However, HP and Citrix do test print drivers and... issues HP printer with DOT4 port on the host machine by HP? Supported...occur with Citrix, only with certain HP drivers in Citrix MetaFrame 1.8 SP3 or.... Frequently asked questions Question: Is my HP printer supported in a Citrix environment by the... feature is unaffected. If an HP printer is connected to networked printers... HP does not recommend the... Unresolved issues HP Deskjet printer...
Service Manual
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Contents Using this Manual ii Safety Symbols x 1 Troubleshooting Which Firmware relates to which Ink system 1-2 How do I Check the Hard Disk Drive Version? (Only applicable to HP DesignJet 2500CP/3500CP 1-2 Is the Printer Using the Latest Firmware Revision 1-2 How do I upgrade the Firmware Revision on the Flash SIMM...can I do if the Line Sensor has Problems Detecting Media 1-12 What is the Ink System 1-13 How Do I Troubleshoot the Ink System 1-13 Does the Customer have Mid-Print Refill Problems in HP DesignJets 3500CP/3000CP 1-15 How Do I Clean the Electrical Contacts 1-17 How Do I ...
Contents Using this Manual ii Safety Symbols x 1 Troubleshooting Which Firmware relates to which Ink system 1-2 How do I Check the Hard Disk Drive Version? (Only applicable to HP DesignJet 2500CP/3500CP 1-2 Is the Printer Using the Latest Firmware Revision 1-2 How do I upgrade the Firmware Revision on the Flash SIMM...can I do if the Line Sensor has Problems Detecting Media 1-12 What is the Ink System 1-13 How Do I Troubleshoot the Ink System 1-13 Does the Customer have Mid-Print Refill Problems in HP DesignJets 3500CP/3000CP 1-15 How Do I Clean the Electrical Contacts 1-17 How Do I ...
Service Manual
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.... Erase EEROM 4-29 D17. Media Axis (X-axis 4-13 D05. System Error: 090004 2-31 Error Message: Ink System Error XX-YYYY 2-31 3 User Messages User Messages for HP DesignJets 2500CP and 2000CP with Firmware Version A.02.14 or Higher and HP DesignJets 3500CP and 3000CP 3-2 4 Service Tests Introduction 4-2 Diagnostics - Line Sensor 5-9 C04. Bail 4-23 D12. Sensors...
.... Erase EEROM 4-29 D17. Media Axis (X-axis 4-13 D05. System Error: 090004 2-31 Error Message: Ink System Error XX-YYYY 2-31 3 User Messages User Messages for HP DesignJets 2500CP and 2000CP with Firmware Version A.02.14 or Higher and HP DesignJets 3500CP and 3000CP 3-2 4 Service Tests Introduction 4-2 Diagnostics - Line Sensor 5-9 C04. Bail 4-23 D12. Sensors...
Service Manual
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...Area 7-30 Service Station Assembly Area 7-32 X-axis Motor Assembly 7-34 Drive Roller Area (HP DesignJets 2500CP and 2000CP Only 7-36 Drive Roller Area (HP DesignJets 3500CP and 3000CP Only 7-38 Entry Platen Area 7-40 Pincharm Assembly 7-42 Refill Interconnect PCA ...and 3000CP Only 7-46 Compatible Documentation 7-48 Front Panel Overlays (HP DesignJets 2500CP and 2000CP Only 7-51 Front Panel Overlays (HP DesignJets 3500CP and 3000CP Only 7-51 Interface Cables 7-52 Plug-in memory (DRAMM SIMM 7-52 Ink Delivery Systems 7-52 8 Removal and Installation Introduction 8-3 Safety Precautions...
...Area 7-30 Service Station Assembly Area 7-32 X-axis Motor Assembly 7-34 Drive Roller Area (HP DesignJets 2500CP and 2000CP Only 7-36 Drive Roller Area (HP DesignJets 3500CP and 3000CP Only 7-38 Entry Platen Area 7-40 Pincharm Assembly 7-42 Refill Interconnect PCA ...and 3000CP Only 7-46 Compatible Documentation 7-48 Front Panel Overlays (HP DesignJets 2500CP and 2000CP Only 7-51 Front Panel Overlays (HP DesignJets 3500CP and 3000CP Only 7-51 Interface Cables 7-52 Plug-in memory (DRAMM SIMM 7-52 Ink Delivery Systems 7-52 8 Removal and Installation Introduction 8-3 Safety Precautions...
Service Manual
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Which Firmware relates to which firmware revision the printer is using , use both the Imaging Inks and the new UV Durable Inks. A.03.XX - For HP DesignJet 3500CP - D For the HP DesignJet 2500CP/3500CP, the first slot from the left contains an 8MB SIMM with the firmware code inside and ... / Code Rev. To check which firmware revision the printer is applicable to HP DesignJets 3500CP and 3000CP and means that the Printers can only use both the Imaging Inks and the new UV Durable Inks. A.02.XX - This firmware revision is using . Before spending time troubleshooting...
Which Firmware relates to which firmware revision the printer is using , use both the Imaging Inks and the new UV Durable Inks. A.03.XX - For HP DesignJet 3500CP - D For the HP DesignJet 2500CP/3500CP, the first slot from the left contains an 8MB SIMM with the firmware code inside and ... / Code Rev. To check which firmware revision the printer is applicable to HP DesignJets 3500CP and 3000CP and means that the Printers can only use both the Imaging Inks and the new UV Durable Inks. A.02.XX - This firmware revision is using . Before spending time troubleshooting...
Service Manual
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...Media Loading. 1 Check that the Line Sensor is installed correctly. On HP DesignJets 3500CP and 3000CP a new Media Button has been installed to the slider rods. 2 Check for a faulty Service Station. Troubleshooting HP DesignJet CP Series Printers 1-9 If the Printhead is Noisy? 1 Dirty Carriage ... is still rejected then replace the Printhead with Media Loading? If necessary, apply lubricant to assist in the Carriage using the Ink Cleaner Part Number C6247A. 2 Remove all the Printheads from the Carriage and try installing just the rejected Printhead. Perform the Carriage...
...Media Loading. 1 Check that the Line Sensor is installed correctly. On HP DesignJets 3500CP and 3000CP a new Media Button has been installed to the slider rods. 2 Check for a faulty Service Station. Troubleshooting HP DesignJet CP Series Printers 1-9 If the Printhead is Noisy? 1 Dirty Carriage ... is still rejected then replace the Printhead with Media Loading? If necessary, apply lubricant to assist in the Carriage using the Ink Cleaner Part Number C6247A. 2 Remove all the Printheads from the Carriage and try installing just the rejected Printhead. Perform the Carriage...
Service Manual
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...load the media again. Printhead Heights higher than this can I do if the Line Sensor has Problems Detecting Media? 1 Excessive ink deposits on the front-panel display, then replace the Electronics Module ' page 8-6. If you will not allow the Printer to the ...It is installed correctly in a no -power-up situation before installing a new Electronics Module. Clean the drive-roller ' page 9-3. 1-12 HP DesignJet CP Series Printers Troubleshooting For a printer fabricated before September of the Printer. If nothing appears on the drive-roller surface can fool the sensor...
...load the media again. Printhead Heights higher than this can I do if the Line Sensor has Problems Detecting Media? 1 Excessive ink deposits on the front-panel display, then replace the Electronics Module ' page 8-6. If you will not allow the Printer to the ...It is installed correctly in a no -power-up situation before installing a new Electronics Module. Clean the drive-roller ' page 9-3. 1-12 HP DesignJet CP Series Printers Troubleshooting For a printer fabricated before September of the Printer. If nothing appears on the drive-roller surface can fool the sensor...
Service Manual
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...best possible image quality, and to seal the printhead when it is the first failure try to REINSTALL the failing Ink System. How Do I Troubleshoot the Ink System? 1 If the error message IInk system IncompltI appears on the size and type of prints between refills ...minimum level. Ink Cartridge The ink cartridges are a large-capacity ink supply from drying out. What is the Ink System? For each ink color are three separate components that the ink cartridge valve has been disconnected, so: D If this doesn't solve the problem, continue with the following process. 1-14 HP DesignJet CP Series...
...best possible image quality, and to seal the printhead when it is the first failure try to REINSTALL the failing Ink System. How Do I Troubleshoot the Ink System? 1 If the error message IInk system IncompltI appears on the size and type of prints between refills ...minimum level. Ink Cartridge The ink cartridges are a large-capacity ink supply from drying out. What is the Ink System? For each ink color are three separate components that the ink cartridge valve has been disconnected, so: D If this doesn't solve the problem, continue with the following process. 1-14 HP DesignJet CP Series...
Service Manual
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...Ink System, the ink cartridge is fixed, but it reappears frequently, contact a HP dealer for a replacement (the Ink System may be damaged.) Troubleshooting HP DesignJet CP Series Printers 1-15 D If, after inserting a NEW Ink System, the printhead is not accepted REPLACE THE COMPLETE INK SYSTEM (Printhead/Head Cleaner/Ink... THE NEXT PRINTHEAD UNTIL THE PRINTER HAS ACCEPTED THE CURRENT PRINTHEAD. Make sure that the squares representing the reinstalled ink cartridge are steady. D If, even after the electrical contacts have reinserted the four printheads and the printer has...
...Ink System, the ink cartridge is fixed, but it reappears frequently, contact a HP dealer for a replacement (the Ink System may be damaged.) Troubleshooting HP DesignJet CP Series Printers 1-15 D If, after inserting a NEW Ink System, the printhead is not accepted REPLACE THE COMPLETE INK SYSTEM (Printhead/Head Cleaner/Ink... THE NEXT PRINTHEAD UNTIL THE PRINTER HAS ACCEPTED THE CURRENT PRINTHEAD. Make sure that the squares representing the reinstalled ink cartridge are steady. D If, even after the electrical contacts have reinserted the four printheads and the printer has...
Service Manual
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...feature becomes active when 75% of the ink in HP DesignJets 3500CP/3000CP? D The Default type makes the correct selection for better performance. refill performance is not always "perfect", but almost always is an additional 10% of usable ink. 3 New refill type selections. Photo...Glossy - D Check user's expectations - New Refill Features in HP DesignJet CP Series (in the case of DesignJets 2X00CP, the firmware release must be expected to what HP DesignJet 2xxxCP does at refill. D Type C does a quicker, more useable ink for poster-type applications. B or C Coated - noises) ...
...feature becomes active when 75% of the ink in HP DesignJets 3500CP/3000CP? D The Default type makes the correct selection for better performance. refill performance is not always "perfect", but almost always is an additional 10% of usable ink. 3 New refill type selections. Photo...Glossy - D Check user's expectations - New Refill Features in HP DesignJet CP Series (in the case of DesignJets 2X00CP, the firmware release must be expected to what HP DesignJet 2xxxCP does at refill. D Type C does a quicker, more useable ink for poster-type applications. B or C Coated - noises) ...
Service Manual
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... Use higher image quality settings Use a LOWER image quality setting Use HP media Troubleshooting Table 2 Problem Reason Solution Missing color PRIOR to refill Printhead is out of ink (but got a little more when it refilled) Replace printhead Missing ...nozzles Poor start-up AFTER refill AFTER refill Error hiding does not work in the first swath after a type B refill Occasional occurrence First swath after a Type B refill None/ replace printhead Check printheads/ recover printheads Troubleshooting HP DesignJet...
... Use higher image quality settings Use a LOWER image quality setting Use HP media Troubleshooting Table 2 Problem Reason Solution Missing color PRIOR to refill Printhead is out of ink (but got a little more when it refilled) Replace printhead Missing ...nozzles Poor start-up AFTER refill AFTER refill Error hiding does not work in the first swath after a type B refill Occasional occurrence First swath after a Type B refill None/ replace printhead Check printheads/ recover printheads Troubleshooting HP DesignJet...
Service Manual
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... the printheads. The problem. This causes electrical continuity problems that when you load the printheads into their stalls, sometimes some ink goes to be fixed very easily. includes the instructions). 1-18 HP DesignJet CP Series Printers Troubleshooting How Do I Clean the Electrical Contacts? The solution. The printer fires drops by sending electrical signals...
... the printheads. The problem. This causes electrical continuity problems that when you load the printheads into their stalls, sometimes some ink goes to be fixed very easily. includes the instructions). 1-18 HP DesignJet CP Series Printers Troubleshooting How Do I Clean the Electrical Contacts? The solution. The printer fires drops by sending electrical signals...
Service Manual
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How to Navigate through the Front-Panel Menu ÇÇÇÇÇÇMÇÇÇoveÇÇÇMÇÇÇedÇÇÇiaÇÇÇ Max X= Max Y= Code rev= PS rev= Disk rev= RAM present= Ink= Media= ÇÇÇApplicable only to DesignJets 3XXXCP ÇÊÇÊÇÊApplicable only to DesignJets 2XXXCP ÇÇÇÇÇÇOOnff*ÇÇÇÇ Continued on Next Page 1-22 HP DesignJet CP Series Printers Troubleshooting
How to Navigate through the Front-Panel Menu ÇÇÇÇÇÇMÇÇÇoveÇÇÇMÇÇÇedÇÇÇiaÇÇÇ Max X= Max Y= Code rev= PS rev= Disk rev= RAM present= Ink= Media= ÇÇÇApplicable only to DesignJets 3XXXCP ÇÊÇÊÇÊApplicable only to DesignJets 2XXXCP ÇÇÇÇÇÇOOnff*ÇÇÇÇ Continued on Next Page 1-22 HP DesignJet CP Series Printers Troubleshooting
Service Manual
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... (the black cable that the cables for the Elevator Stepper Motor and Sensor are installed correctly on the Elevator. System Error Codes HP DesignJet CP Series Printers 2-21 Check if the ink cartridges are correctly connected to the Electronics Module) is NOT shorted. Only replace one component at a time and check if the...
... (the black cable that the cables for the Elevator Stepper Motor and Sensor are installed correctly on the Elevator. System Error Codes HP DesignJet CP Series Printers 2-21 Check if the ink cartridges are correctly connected to the Electronics Module) is NOT shorted. Only replace one component at a time and check if the...
Service Manual
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... Make sure that there are no obstacles in the Elevator path. D Replace the Refill Interconnect PCA ' Page 8-64. System Error Codes HP DesignJet CP Series Printers 2-25 Only replace one component at a time and check if the error has gone before replacing another component. D Make... Cable (the black cable that the Elevator stepper motor is correctly connected to the Electronics Module) is NOT shorted. Check if the ink cartridges are correctly connected to determine exactly which component failed. D Replace the Refill interconnect cable ' Page 8-87. System Error: Problem...
... Make sure that there are no obstacles in the Elevator path. D Replace the Refill Interconnect PCA ' Page 8-64. System Error Codes HP DesignJet CP Series Printers 2-25 Only replace one component at a time and check if the error has gone before replacing another component. D Make... Cable (the black cable that the Elevator stepper motor is correctly connected to the Electronics Module) is NOT shorted. Check if the ink cartridges are correctly connected to determine exactly which component failed. D Replace the Refill interconnect cable ' Page 8-87. System Error: Problem...
Service Manual
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...severity of 2 digits plus 4 additional digits, like this: XX-YYYY. HP DesignJets 2500CP and 2000CP with firmware version A.02.14 or higher and HP DesignJets 3500CP and 3000CP only Error Message: Ink System Error XX-YYYY Ink Delivery System errors are codified following : D Switch the printer OFF and ... connected. These digits mean: D XX is the proper code between 01 and 98 D YYYY indicates which ink system is correctly connected at both ends. HP DesignJet 2500CP/3500CP only System Error: 09xxxx Problem Description: Hard Disk Drive Error. D Replace the Hard Disk data...
...severity of 2 digits plus 4 additional digits, like this: XX-YYYY. HP DesignJets 2500CP and 2000CP with firmware version A.02.14 or higher and HP DesignJets 3500CP and 3000CP only Error Message: Ink System Error XX-YYYY Ink Delivery System errors are codified following : D Switch the printer OFF and ... connected. These digits mean: D XX is the proper code between 01 and 98 D YYYY indicates which ink system is correctly connected at both ends. HP DesignJet 2500CP/3500CP only System Error: 09xxxx Problem Description: Hard Disk Drive Error. D Replace the Hard Disk data...
Service Manual
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... are not displayed). 1st Digit 9 8 7 6 5 3 2 1 Cause of Error Missing Ink Systems Mixed Ink Systems Removed Components Electrical Problem Logical Problem (Incorrect Ink System) Alignment Error Printhead Check Error Other errors D The 2nd digit indicates the component causing the ... these digits). 1st Digit 0 1 2 3 4 5 6 7 8 Component Causing Error Media LED or Lens Cover Ink Cartridge Head Cleaner Printhead Thermal Shutdown Bad Printhead Initialization Continuity Error Ink Delivery System (the whole kit potentially affected) System Error Codes HP DesignJet CP Series Printers 2-33
... are not displayed). 1st Digit 9 8 7 6 5 3 2 1 Cause of Error Missing Ink Systems Mixed Ink Systems Removed Components Electrical Problem Logical Problem (Incorrect Ink System) Alignment Error Printhead Check Error Other errors D The 2nd digit indicates the component causing the ... these digits). 1st Digit 0 1 2 3 4 5 6 7 8 Component Causing Error Media LED or Lens Cover Ink Cartridge Head Cleaner Printhead Thermal Shutdown Bad Printhead Initialization Continuity Error Ink Delivery System (the whole kit potentially affected) System Error Codes HP DesignJet CP Series Printers 2-33
Service Manual
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... detected an error in the roll, close the right door of the failing ink systems as soon as possible. When you should replace all components of the printer. User Messages HP DesignJet CP Series Printers 3-3 Press ↓ to check the ink system right now. In this case the image quality cannot be replaced, but...
... detected an error in the roll, close the right door of the failing ink systems as soon as possible. When you should replace all components of the printer. User Messages HP DesignJet CP Series Printers 3-3 Press ↓ to check the ink system right now. In this case the image quality cannot be replaced, but...
Service Manual
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...power. cut a straight edge, if necessary, and reload. Fatal disk error Continue → (HP DesignJet 2500CP/3500CP only) An error on the entry platen when loading. Or: In the ink system replacement process, one or more printhead cleaners have to delete the print. Head cleaner... correct the error now, you will see the status message "Ink system error". 3-4 HP DesignJet CP Series Printers User Messages Press ↓ to replace the entire ink system (printhead, printhead cleaner, and ink cartridge) using the Replace Ink System key. If this does not solve the problem, you ...
...power. cut a straight edge, if necessary, and reload. Fatal disk error Continue → (HP DesignJet 2500CP/3500CP only) An error on the entry platen when loading. Or: In the ink system replacement process, one or more printhead cleaners have to delete the print. Head cleaner... correct the error now, you will see the status message "Ink system error". 3-4 HP DesignJet CP Series Printers User Messages Press ↓ to replace the entire ink system (printhead, printhead cleaner, and ink cartridge) using the Replace Ink System key. If this does not solve the problem, you ...