HP ProLiant Servers Troubleshooting Guide
Page 5
... HP Insight Diagnostics ...74 HP Insight Diagnostics survey functionality 75 Integrated Management Log ...75 Array diagnostic software...76 Remote support and analysis tools ...76 HP Insight Remote Support software 76 Keeping the system current ...77 Drivers ...77 ProLiant Support Packs ...77 Version control ...77 Operating system version support ...77 HP Smart Update Manager...77 System Online ROM flash component utility 78 Subscriber's choice...78 Care Pack ...78 Firmware maintenance...79 Types of ROM...79 Verifying firmware versions...80 Updating firmware ...81 Unsupported processor...
... HP Insight Diagnostics ...74 HP Insight Diagnostics survey functionality 75 Integrated Management Log ...75 Array diagnostic software...76 Remote support and analysis tools ...76 HP Insight Remote Support software 76 Keeping the system current ...77 Drivers ...77 ProLiant Support Packs ...77 Version control ...77 Operating system version support ...77 HP Smart Update Manager...77 System Online ROM flash component utility 78 Subscriber's choice...78 Care Pack ...78 Firmware maintenance...79 Types of ROM...79 Verifying firmware versions...80 Updating firmware ...81 Unsupported processor...
HP ProLiant Servers Troubleshooting Guide
Page 19
... a replacement drive that is not being accessed or being accessed, but it is a replacement drive and rebuild has not yet started; Off Do not remove the drive. SAS and SATA hard drive LED combinations NOTE: Predictive failure alerts can occur only when the server is connected to replace the drive. Off Do not remove the drive. Removing a drive may cause data loss in HP SIM • The drive firmware is being selected by an array configuration utility...
... a replacement drive that is not being accessed or being accessed, but it is a replacement drive and rebuild has not yet started; Off Do not remove the drive. SAS and SATA hard drive LED combinations NOTE: Predictive failure alerts can occur only when the server is connected to replace the drive. Off Do not remove the drive. Removing a drive may cause data loss in HP SIM • The drive firmware is being selected by an array configuration utility...
HP ProLiant Servers Troubleshooting Guide
Page 38
... hardware. 2. If you need the latest Smart Array Controller device driver. c. If no documentation is not caused by a change to CS o Connection of the data cable, but not the power cable, of the new hardware component. 8. Hardware problems 38 To be sure all cables are connected to support the installed processor. Common problems include: o Incomplete population of a memory bank o Installation of a processor without a corresponding PPM o Installation of a SCSI device without termination or without proper ID settings o Setting...
... hardware. 2. If you need the latest Smart Array Controller device driver. c. If no documentation is not caused by a change to CS o Connection of the data cable, but not the power cable, of the new hardware component. 8. Hardware problems 38 To be sure all cables are connected to support the installed processor. Common problems include: o Incomplete population of a memory bank o Installation of a processor without a corresponding PPM o Installation of a SCSI device without termination or without proper ID settings o Setting...
HP ProLiant Servers Troubleshooting Guide
Page 56
... on adding or replacing PCI Hot Plug devices, if applicable. 5. Network controller problems Network controller is assigned to the controller and that the configuration settings are accessing requires error control to an online subscription service Action: 1. Be sure the server and operating system support the controller. Check the PCI Hot Plug power LED to be turned off, do so using the AT command AT&Q6%C0. 2. Be sure a valid IP address is installed but not working Action: 1. Run Insight Diagnostics ("HP Insight Diagnostics...
... on adding or replacing PCI Hot Plug devices, if applicable. 5. Network controller problems Network controller is assigned to the controller and that the configuration settings are accessing requires error control to an online subscription service Action: 1. Be sure the server and operating system support the controller. Check the PCI Hot Plug power LED to be turned off, do so using the AT command AT&Q6%C0. 2. Be sure a valid IP address is installed but not working Action: 1. Run Insight Diagnostics ("HP Insight Diagnostics...
HP ProLiant Servers Troubleshooting Guide
Page 57
... a known functional cable. 5. Be sure the new expansion board has not changed the server configuration, requiring reinstallation of the network driver. Be sure to the server and operating system documentation. 3. Check the PCI Hot Plug power LED to provide the correct recovery password or passwords results in the operating system. Refer to enable BitLocker™ after the installation is working when an expansion board was configured. Uninstall the network controller driver for the controller. Run Insight Diagnostics ("HP Insight Diagnostics" on...
... a known functional cable. 5. Be sure the new expansion board has not changed the server configuration, requiring reinstallation of the network driver. Be sure to the server and operating system documentation. 3. Check the PCI Hot Plug power LED to provide the correct recovery password or passwords results in the operating system. Refer to enable BitLocker™ after the installation is working when an expansion board was configured. Uninstall the network controller driver for the controller. Run Insight Diagnostics ("HP Insight Diagnostics" on...
HP ProLiant Servers Troubleshooting Guide
Page 60
... the projected downtime of all connected hard drives completely. Be sure the server ROM is current and the configuration is recommended that you start over by removing and reinstalling the problem software, or in some cases by using this utility. 2. Windows® 2000-Emergency Repair Diskette. Be sure you have collected to start . If the last-known functioning configuration does not work, try restoring a previously saved version of the...
... the projected downtime of all connected hard drives completely. Be sure the server ROM is current and the configuration is recommended that you start over by removing and reinstalling the problem software, or in some cases by using this utility. 2. Windows® 2000-Emergency Repair Diskette. Be sure you have collected to start . If the last-known functioning configuration does not work, try restoring a previously saved version of the...
HP ProLiant Servers Troubleshooting Guide
Page 66
... failures can do the following advanced memory. • Advanced ECC Mode-Provides memory protection beyond Standard ECC. To change any default settings in less system downtime. This screen is displayed. Advanced memory protection within RBSU enables the following : • Access RBSU by pressing the F9 key when prompted. BIOS Serial Console BIOS Serial Console allows you to receive a fatal/uncorrectable memory error are removed from a supported boot device. RBSU provides menu options only for language, operating...
... failures can do the following advanced memory. • Advanced ECC Mode-Provides memory protection beyond Standard ECC. To change any default settings in less system downtime. This screen is displayed. Advanced memory protection within RBSU enables the following : • Access RBSU by pressing the F9 key when prompted. BIOS Serial Console BIOS Serial Console allows you to receive a fatal/uncorrectable memory error are removed from a supported boot device. RBSU provides menu options only for language, operating...
HP ProLiant Servers Troubleshooting Guide
Page 132
... in drive type occurred. Action: Run the server setup utility to set the diskette drive type correctly. Be sure the diskette drive cables are connected. 2. Replace the diskette drive, the cable, or both. 3. Reformat the diskette. 605-Diskette Drive Type Error. Remove the diskette from working correctly. Action: 1. Audible Beeps: 2 short Possible Cause: Mismatch in the drive. 3. Action: 1. Audible Beeps: 2 short Possible Cause: A hardware conflict in the system is corrupt. Run Insight Diagnostics ("HP Insight Diagnostics" on the boot disk...
... in drive type occurred. Action: Run the server setup utility to set the diskette drive type correctly. Be sure the diskette drive cables are connected. 2. Replace the diskette drive, the cable, or both. 3. Reformat the diskette. 605-Diskette Drive Type Error. Remove the diskette from working correctly. Action: 1. Audible Beeps: 2 short Possible Cause: Mismatch in the drive. 3. Action: 1. Audible Beeps: 2 short Possible Cause: A hardware conflict in the system is corrupt. Run Insight Diagnostics ("HP Insight Diagnostics" on the boot disk...
HP ProLiant Servers Troubleshooting Guide
Page 147
... following drive(s) using ROM Flash Components (download from www.hp.com/support/proliantstorage): Model XYZ (minimum version = ####) Audible Beeps: None Possible Cause: Drive firmware update needed. A controller reset or power cycle occurs while array expansion is required. 1769-Slot X Drive Array - Action: No action is in progress. Audible Beeps: None Possible Cause: The capacity expansion process has been temporarily disabled. therefore, the drives have been temporarily disabled. Action: The indicated drives are running firmware that...
... following drive(s) using ROM Flash Components (download from www.hp.com/support/proliantstorage): Model XYZ (minimum version = ####) Audible Beeps: None Possible Cause: Drive firmware update needed. A controller reset or power cycle occurs while array expansion is required. 1769-Slot X Drive Array - Action: No action is in progress. Audible Beeps: None Possible Cause: The capacity expansion process has been temporarily disabled. therefore, the drives have been temporarily disabled. Action: The indicated drives are running firmware that...
HP ProLiant Servers Troubleshooting Guide
Page 185
... 19 hard drives, moving 43, 44 hardware features 36 hardware problems 36, 38 hardware supported 36 hardware troubleshooting 36, 38, 39, 40, 52 health driver 69 health LEDs 19 hotfixes 59 hot-plug PCI slot, power fault 120 how to use this guide 12 HP BladeSystem infrastructure error codes 159 HP Enterprise Configurator 87 HP Guided Troubleshooting website 85 HP Insight Control Environment Suites 72 HP Insight Control Linux Edition 73 HP Insight Diagnostics 74, 75, 155 HP Insight Diagnostics survey functionality 75 HP ProLiant...
... 19 hard drives, moving 43, 44 hardware features 36 hardware problems 36, 38 hardware supported 36 hardware troubleshooting 36, 38, 39, 40, 52 health driver 69 health LEDs 19 hotfixes 59 hot-plug PCI slot, power fault 120 how to use this guide 12 HP BladeSystem infrastructure error codes 159 HP Enterprise Configurator 87 HP Guided Troubleshooting website 85 HP Insight Control Environment Suites 72 HP Insight Control Linux Edition 73 HP Insight Diagnostics 74, 75, 155 HP Insight Diagnostics survey functionality 75 HP ProLiant...
HP ProLiant Servers Troubleshooting Guide
Page 186
... OS boot problems flowchart 31 P panic error 59 parallel port 131 parameters 62 parity errors 90, 97, 120 part numbers 86 passwords 118 patches 59 PCI boards 39 PCI device 122, 123 PCI slot, power fault 120 PCI slots 120 performance optimization scan 141 phone numbers 171 physical drive state 113 port 85 code, expansion board-related 165 port 85 code, list 163 port 85 code, memory-related 165 port 85 code, miscellaneous 166 port 85 code, processor-related 164 port 85 code, troubleshooting 163 port 85 code...
... OS boot problems flowchart 31 P panic error 59 parallel port 131 parameters 62 parity errors 90, 97, 120 part numbers 86 passwords 118 patches 59 PCI boards 39 PCI device 122, 123 PCI slot, power fault 120 PCI slots 120 performance optimization scan 141 phone numbers 171 physical drive state 113 port 85 code, expansion board-related 165 port 85 code, list 163 port 85 code, memory-related 165 port 85 code, miscellaneous 166 port 85 code, processor-related 164 port 85 code, troubleshooting 163 port 85 code...
HP ProLiant Servers Troubleshooting Guide
Page 187
... Service Packs 59 shared ports 149 shared SAS port connection conflict 149 short circuits 51 SIMM failure detected 141 Smart Array SCSI Diagnosis feature 42, 74 Smart Update Manager 77, 82 SmartStart autorun menu 64 SmartStart Scripting Toolkit 64 SmartStart software 88 SmartStart, overview 64 software 58, 64, 87 software errors 61 software failure 61 software problems 58 software RAID failure 151 software resources 64, 88 software troubleshooting 58, 61 specifications, option 86 specifications, server 86 start...
... Service Packs 59 shared ports 149 shared SAS port connection conflict 149 short circuits 51 SIMM failure detected 141 Smart Array SCSI Diagnosis feature 42, 74 Smart Update Manager 77, 82 SmartStart autorun menu 64 SmartStart Scripting Toolkit 64 SmartStart software 88 SmartStart, overview 64 software 58, 64, 87 software errors 61 software failure 61 software problems 58 software RAID failure 151 software resources 64, 88 software troubleshooting 58, 61 specifications, option 86 specifications, server 86 start...
Implementing Microsoft Windows Server 2003 with Service Pack 1 on ProLiant servers integration note
Page 20
...: Setup had problems installing the following device: Compaq Smart Array 4200 Controller. Do you want to be installed during Windows Server 2003 Setup if this device until after setup is set as prompted. Description When a device driver for Windows 2000/Server 2003 • Download location: http://h18007.www1.hp.com/support/files/server/us /locate/6397.html CPQCISSE.SYS Version 5.42.2.32 (or later) is updated, the Windows Server 2003 operating system may request a reboot. Description When using...
...: Setup had problems installing the following device: Compaq Smart Array 4200 Controller. Do you want to be installed during Windows Server 2003 Setup if this device until after setup is set as prompted. Description When a device driver for Windows 2000/Server 2003 • Download location: http://h18007.www1.hp.com/support/files/server/us /locate/6397.html CPQCISSE.SYS Version 5.42.2.32 (or later) is updated, the Windows Server 2003 operating system may request a reboot. Description When using...
Upgrading to Microsoft Windows Server 2003 with Service Pack 1 on ProLiant servers integration note
Page 8
... ProLiant Management Agents, install the Simple Network Management Protocol (SNMP) as follows: • Select the Control Panel from the Start menu. • Select Add/Remove Programs. • Click the Add/Remove Windows Components button. • Select Management and Monitoring Tools from HP website: http://h18023.www1.hp.com/support/files/server/us /locate/1989.html. If this section support upgrading from the Microsoft website (www.microsoft.com/windows2000/downloads/servicepacks/sp4/default.asp) and install it on ProLiant servers...
... ProLiant Management Agents, install the Simple Network Management Protocol (SNMP) as follows: • Select the Control Panel from the Start menu. • Select Add/Remove Programs. • Click the Add/Remove Windows Components button. • Select Management and Monitoring Tools from HP website: http://h18023.www1.hp.com/support/files/server/us /locate/1989.html. If this section support upgrading from the Microsoft website (www.microsoft.com/windows2000/downloads/servicepacks/sp4/default.asp) and install it on ProLiant servers...
HP Server Management Packs for Microsoft System Center Essentials User Guide
Page 77
...Processor battery connector degraded Remote Management Processor keyboard connector degraded Remote Management Processor mouse connector degraded Remote Management Processor power connector degraded Remove Management Processor failed reset Target class Management Processors (ProLiant SNMP) Management Processors (ProLiant SNMP) Management Processors (ProLiant SNMP) Management Processors (ProLiant SNMP) Management Processors (ProLiant SNMP) Management Processors (ProLiant SNMP) Management Processors (ProLiant SNMP) Management Processors (ProLiant SNMP) ProLiant cluster hardware events Windows...
...Processor battery connector degraded Remote Management Processor keyboard connector degraded Remote Management Processor mouse connector degraded Remote Management Processor power connector degraded Remove Management Processor failed reset Target class Management Processors (ProLiant SNMP) Management Processors (ProLiant SNMP) Management Processors (ProLiant SNMP) Management Processors (ProLiant SNMP) Management Processors (ProLiant SNMP) Management Processors (ProLiant SNMP) Management Processors (ProLiant SNMP) Management Processors (ProLiant SNMP) ProLiant cluster hardware events Windows...
hp ProLiant DL320 generation 2 server high-density deployment
Page 11
... server Enables tiering of a 10/100 network connection. hp ProLiant DL320 generation 2 server high-density deployment technical white paper 11 U.S. provides access for up to CAT5 one for 2 simultaneous user sessions (1 network session and 1 local session at a rackmounted console) 16-port Keyboard Video Mouse switch - Using the TFT5600RKM and an An in-rack console management system may also be used in the rack. provides access for each server (convenient 8-pack) Transitions traditional keyboard/video/mouse cabling...
... server Enables tiering of a 10/100 network connection. hp ProLiant DL320 generation 2 server high-density deployment technical white paper 11 U.S. provides access for up to CAT5 one for 2 simultaneous user sessions (1 network session and 1 local session at a rackmounted console) 16-port Keyboard Video Mouse switch - Using the TFT5600RKM and an An in-rack console management system may also be used in the rack. provides access for each server (convenient 8-pack) Transitions traditional keyboard/video/mouse cabling...
HP ProLiant DL320 Generation 2 Server Maintenance and Service Guide
Page 56
Located on installing the appropriate drivers. Use the information provided in the IML from within: • Insight Manager • Survey Utility • LX32 Enterprise Diagnostics How to run it is overwritten to collect critical hardware and software information from SmartStart, or the Management CD. continued 3-2 HP ProLiant DL320 Generation 2 Server Maintenance and Service Guide Diagnostic Tools Table 3-1: Diagnostic Tools continued Tool What it Install the Survey Utility from various sources. This utility provides a historical...
Located on installing the appropriate drivers. Use the information provided in the IML from within: • Insight Manager • Survey Utility • LX32 Enterprise Diagnostics How to run it is overwritten to collect critical hardware and software information from SmartStart, or the Management CD. continued 3-2 HP ProLiant DL320 Generation 2 Server Maintenance and Service Guide Diagnostic Tools Table 3-1: Diagnostic Tools continued Tool What it Install the Survey Utility from various sources. This utility provides a historical...
HP ProLiant DL320 Generation 2 Server Maintenance and Service Guide
Page 82
... rear panel LEDs 4-9 Remote Insight Lights-Out Edition II connector 4-4 part number 1-4 removal and replacement procedures 2-1 to 2-43 removing access panel 2-6 ATA cables 2-29 ATA hard drives 2-16 bezel 2-12 bezel blank 2-9 DIMMs 2-35 hard drive tray 2-17 heatsink 2-38 memory 2-35 optical device/diskette drive assembly 2-10 optical device/diskette drive assembly backplane 2-20 optical device/diskette drive assembly cable 2-30 PCI card guide 2-24 PCI riser board assembly 2-22 power supply 2-31 processor 2-37 SCSI cable 2-28 SCSI controller module 2-19 SCSI hard drives 2-16 shipping/ejector key...
... rear panel LEDs 4-9 Remote Insight Lights-Out Edition II connector 4-4 part number 1-4 removal and replacement procedures 2-1 to 2-43 removing access panel 2-6 ATA cables 2-29 ATA hard drives 2-16 bezel 2-12 bezel blank 2-9 DIMMs 2-35 hard drive tray 2-17 heatsink 2-38 memory 2-35 optical device/diskette drive assembly 2-10 optical device/diskette drive assembly backplane 2-20 optical device/diskette drive assembly cable 2-30 PCI card guide 2-24 PCI riser board assembly 2-22 power supply 2-31 processor 2-37 SCSI cable 2-28 SCSI controller module 2-19 SCSI hard drives 2-16 shipping/ejector key...
HP ProLiant DL320 Generation 2 Server Setup and Installation Guide
Page 106
... opening access panels to the Servers Troubleshooting Guide for further options. 4. Reseat all expansion boards, DIMMs, processors, and PPMs. Reseat all cable connections. D-6 HP ProLiant DL320 Generation 2 Server Setup and Installation Guide Note: For LED locations and functions, refer to the Servers Troubleshooting Guide for tips on the system board for further technical support. Power down the server, and then disconnect the power cord. Refer to Appendix E, "LEDs, Switches, and Jumpers." Refer to Chapter 3, "Installing Hardware Options," for a list of authorized service...
... opening access panels to the Servers Troubleshooting Guide for further options. 4. Reseat all expansion boards, DIMMs, processors, and PPMs. Reseat all cable connections. D-6 HP ProLiant DL320 Generation 2 Server Setup and Installation Guide Note: For LED locations and functions, refer to the Servers Troubleshooting Guide for tips on the system board for further technical support. Power down the server, and then disconnect the power cord. Refer to Appendix E, "LEDs, Switches, and Jumpers." Refer to Chapter 3, "Installing Hardware Options," for a list of authorized service...
HP ProLiant DL320 Generation 2 Server Setup and Installation Guide
Page 134
... battery warning A-7 locating fan cables 3-20 fan connectors 3-7 rear panel connectors 4-9 Remote Insight Lights-Out Edition II external connectors 4-9 unit identification switches 3-3 locking latches location 3-2 pressing 3-2 M maintenance and service guide, website D-13 maintenance, routine 4-18 marking the rack for server installation 4-3 mass storage devices, optional intallation 3-18 measuring with the template 4-2 memory See DIMMs installation guidelines 3-7 installation procedure 3-8 mirroring, RAID configurations 6-2 modifications, FCC compliance statement A-3 monitor, troubleshooting...
... battery warning A-7 locating fan cables 3-20 fan connectors 3-7 rear panel connectors 4-9 Remote Insight Lights-Out Edition II external connectors 4-9 unit identification switches 3-3 locking latches location 3-2 pressing 3-2 M maintenance and service guide, website D-13 maintenance, routine 4-18 marking the rack for server installation 4-3 mass storage devices, optional intallation 3-18 measuring with the template 4-2 memory See DIMMs installation guidelines 3-7 installation procedure 3-8 mirroring, RAID configurations 6-2 modifications, FCC compliance statement A-3 monitor, troubleshooting...
