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Configuration Page Use the Configuration Page screen to use this screen. Information Figure 2-2 Configuration Page screen ENWW Configuration Page 9 The following illustration and table describe how to view current product settings, help troubleshoot problems, and verify the installation of optional accessories such as dual inline memory modules (DIMMs).
Configuration Page Use the Configuration Page screen to use this screen. Information Figure 2-2 Configuration Page screen ENWW Configuration Page 9 The following illustration and table describe how to view current product settings, help troubleshoot problems, and verify the installation of optional accessories such as dual inline memory modules (DIMMs).
HP Color LaserJet CP3505 Embedded Web Server - User Guide
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...troubleshooting information. Shows a brief description of engine cycles that the product had completed when the error occurred. The following illustration and table describe how to the HP support Web site for each event. Information Figure 2-4 Event Log Page screen Table 2-4 Event Log Page Callout 1 2 3 4 5 6 7 8 9 Area on the printer.... Lists the order in place when the event occurred on the screen HP EWS tabs and menus Number Date and Time Engine Cycles Current Engine Cycles Event Firmware Description or ...
...troubleshooting information. Shows a brief description of engine cycles that the product had completed when the error occurred. The following illustration and table describe how to the HP support Web site for each event. Information Figure 2-4 Event Log Page screen Table 2-4 Event Log Page Callout 1 2 3 4 5 6 7 8 9 Area on the printer.... Lists the order in place when the event occurred on the screen HP EWS tabs and menus Number Date and Time Engine Cycles Current Engine Cycles Event Firmware Description or ...
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NOTE The appearance of the screen might vary, depending on your product. Control Panel Snapshot The Control Panel Snapshot screen shows the product control-panel display as if you troubleshoot problems with the product. Figure 2-8 Control Panel Snapshot screen Information 20 Chapter 2 Viewing product status from the HP EWS Information screens ENWW Because this view shows the product status, it can help you were standing at the product.
NOTE The appearance of the screen might vary, depending on your product. Control Panel Snapshot The Control Panel Snapshot screen shows the product control-panel display as if you troubleshoot problems with the product. Figure 2-8 Control Panel Snapshot screen Information 20 Chapter 2 Viewing product status from the HP EWS Information screens ENWW Because this view shows the product status, it can help you were standing at the product.
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...Status screen, the Configuration Page screen, and the Paper Handling menu. PAPER HANDLING menu Set the type of media that you can use to troubleshoot problems. 3 Plus sign ( ) Click the plus sign next to a menu, or click the menu itself, to view or print, and... device to print a configuration page (example procedure). 1. Using the menus on the Paper Handling menu. Select the check box for performing printer tasks. Click INFORMATION. 2. For more information, see the submenus or subentries. INFORMATION menu Print device information pages, which provide details about ...
...Status screen, the Configuration Page screen, and the Paper Handling menu. PAPER HANDLING menu Set the type of media that you can use to troubleshoot problems. 3 Plus sign ( ) Click the plus sign next to a menu, or click the menu itself, to view or print, and... device to print a configuration page (example procedure). 1. Using the menus on the Paper Handling menu. Select the check box for performing printer tasks. Click INFORMATION. 2. For more information, see the submenus or subentries. INFORMATION menu Print device information pages, which provide details about ...
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... for the Networking tab. in the Networking tab is synchronized with your product available on the following sources: ● Help. www.hp.com/support/CLJCP3505 Networking ENWW Overview 55 This password is not identical to the product and network configuration settings. for more information about ...management protocols. ● View general network status information, including network statistics that are stored on the print server, for network troubleshooting or optimization. ● View protocol information for all supported network connections. ● Open the...
... for the Networking tab. in the Networking tab is synchronized with your product available on the following sources: ● Help. www.hp.com/support/CLJCP3505 Networking ENWW Overview 55 This password is not identical to the product and network configuration settings. for more information about ...management protocols. ● View general network status information, including network statistics that are stored on the print server, for network troubleshooting or optimization. ● View protocol information for all supported network connections. ● Open the...
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...intelligent solutions that help you resolve problems quickly and easily. 56 Chapter 5 Using the Other Links as interactive troubleshooting and ordering information for genuine HP supplies. At hp instant support, you can use the Edit Other Links screen on the Settings tab to add up to ...five customized links to product-specific information, such as a resource ENWW Other Links hp instant support Hewlett-Packard Company offers hp instant support, an Internet-based support system that collects diagnostic information from your choice. These links appear throughout the...
...intelligent solutions that help you resolve problems quickly and easily. 56 Chapter 5 Using the Other Links as interactive troubleshooting and ordering information for genuine HP supplies. At hp instant support, you can use the Edit Other Links screen on the Settings tab to add up to ...five customized links to product-specific information, such as a resource ENWW Other Links hp instant support Hewlett-Packard Company offers hp instant support, an Internet-based support system that collects diagnostic information from your choice. These links appear throughout the...
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Before any of the product data is gathered from hp instant support The hp instant support Web site provides these tools for troubleshooting and for maintenance: ● Firmware and software updates. ● Troubleshooting for recent events that are available for your product. HewlettPackard treats ... aids. The Web site creates a customized Web page that the correct supplies are preselected. The hp instant support Web site detects the event and provides troubleshooting information for Supplies 57 For example, the product might show a jam as confidential. The supplies that...
Before any of the product data is gathered from hp instant support The hp instant support Web site provides these tools for troubleshooting and for maintenance: ● Firmware and software updates. ● Troubleshooting for recent events that are available for your product. HewlettPackard treats ... aids. The Web site creates a customized Web page that the correct supplies are preselected. The hp instant support Web site detects the event and provides troubleshooting information for Supplies 57 For example, the product might show a jam as confidential. The supplies that...
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troubleshooting Configuration Page screen 9 Event Log Page 13 instant support 42, 56 product support 42, 58 U updating firmware 23 usage information, AutoSend 37 Usage Page 14 user name 39 W Wake Time screen 48 Web browsers closing after logging off 4 defined 1 supported 2 Web Jetadmin 2 Web server, embedded defined 1 features 1 Web sites firmware updates 23 instant support 42, 56 product support 42, 58 62 Index ENWW
troubleshooting Configuration Page screen 9 Event Log Page 13 instant support 42, 56 product support 42, 58 U updating firmware 23 usage information, AutoSend 37 Usage Page 14 user name 39 W Wake Time screen 48 Web browsers closing after logging off 4 defined 1 supported 2 Web Jetadmin 2 Web server, embedded defined 1 features 1 Web sites firmware updates 23 instant support 42, 56 product support 42, 58 62 Index ENWW
HP Color LaserJet CP3505 Series Printers - User Guide
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... 122 HP fraud hotline and Web site 122 Replace supplies and parts ...123 Supply replacement guidelines 123 Change print cartridges 123 Clean the printer ...126 Clean the printer using the printer control panel 126 Manage memory ...127 Install memory DIMMs ...127 Enable memory ...130 Verify the DIMM installation 130 11 Problem solve Basic troubleshooting checklist...
... 122 HP fraud hotline and Web site 122 Replace supplies and parts ...123 Supply replacement guidelines 123 Change print cartridges 123 Clean the printer ...126 Clean the printer using the printer control panel 126 Manage memory ...127 Install memory DIMMs ...127 Enable memory ...130 Verify the DIMM installation 130 11 Problem solve Basic troubleshooting checklist...
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... Print-quality-troubleshooting pages 179 Calibrate the printer ...180 Appendix A Supplies and accessories Parts and supplies ...182 Ordering by using the embedded Web server 183 Appendix B Service and support Hewlett-Packard limited warranty statement 186 Customer self repair warranty service 187 Limited warranty for print cartridges and image drums 188 Color LaserJet Image Fuser...
... Print-quality-troubleshooting pages 179 Calibrate the printer ...180 Appendix A Supplies and accessories Parts and supplies ...182 Ordering by using the embedded Web server 183 Appendix B Service and support Hewlett-Packard limited warranty statement 186 Customer self repair warranty service 187 Limited warranty for print cartridges and image drums 188 Color LaserJet Image Fuser...
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...TEST COMPONENT TEST PRINT/STOP TEST Tests the printer paper-handling features, such as media passes...test. PAGE DISABLE Prints with one or more accurately by stopping the printer in the printer event log, starting with the most recent. Activates individual parts independently to...cycle. SHOW EVENT LOG Shows the last 50 printer events on the control-panel display, starting with the printer. Values are updated as the configuration of ...of print-quality assessment pages that can be removed manually. Stopping the printer in mid-print cycle causes a jam that might need to run tests...
...TEST COMPONENT TEST PRINT/STOP TEST Tests the printer paper-handling features, such as media passes...test. PAGE DISABLE Prints with one or more accurately by stopping the printer in the printer event log, starting with the most recent. Activates individual parts independently to...cycle. SHOW EVENT LOG Shows the last 50 printer events on the control-panel display, starting with the printer. Values are updated as the configuration of ...of print-quality assessment pages that can be removed manually. Stopping the printer in mid-print cycle causes a jam that might need to run tests...
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... on page 113. For more information about device and network activities. To download HP Easy Printer Care Software, go to www.hp.com/ go /webjetadmin. Supported utilities The HP Color LaserJet CP3505 printers are equipped with an embedded Web server, which provides access to information about printing... the supplies status ● Setting up alerts ● Viewing device documentation ● Gaining access to troubleshooting and maintenance tools You can view HP Easy Printer Care Software when the device is directly connected to your intranet, and it easy to the embedded Web...
... on page 113. For more information about device and network activities. To download HP Easy Printer Care Software, go to www.hp.com/ go /webjetadmin. Supported utilities The HP Color LaserJet CP3505 printers are equipped with an embedded Web server, which provides access to information about printing... the supplies status ● Setting up alerts ● Viewing device documentation ● Gaining access to troubleshooting and maintenance tools You can view HP Easy Printer Care Software when the device is directly connected to your intranet, and it easy to the embedded Web...
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... compatible accessory devices, such as the HP Jetdirect print server network cards or other devices. Press to highlight I /O (EIO) configuration NOTE: If you to connect a printer directly to a base model (HP Color LaserJet CP3505), additional printer memory might be installed in EIO slots...3. NOTE: Configure the card either through the control panel, the printer installation software, or with remote printer management and troubleshooting through the HP Web Jetadmin software. Press to select ENABLE. 7. 5. Press to the printer. Enhanced I /O, and then press . 4. Plugging an EIO ...
... compatible accessory devices, such as the HP Jetdirect print server network cards or other devices. Press to highlight I /O (EIO) configuration NOTE: If you to connect a printer directly to a base model (HP Color LaserJet CP3505), additional printer memory might be installed in EIO slots...3. NOTE: Configure the card either through the control panel, the printer installation software, or with remote printer management and troubleshooting through the HP Web Jetadmin software. Press to select ENABLE. 7. 5. Press to the printer. Enhanced I /O, and then press . 4. Plugging an EIO ...
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... as an empty print cartridge. You can select. ● Device Status section: Shows printer status information. You must have Internet access to troubleshooting and maintenance tools. Open HP Easy Printer Care Software Use one of the following tasks: ● Check the printer status. ● Check supplies status. ● Set up alerts. ● Gain access to...
... as an empty print cartridge. You can select. ● Device Status section: Shows printer status information. You must have Internet access to troubleshooting and maintenance tools. Open HP Easy Printer Care Software Use one of the following tasks: ● Check the printer status. ● Check supplies status. ● Set up alerts. ● Gain access to...
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...When alerts appear: Sets when you want alerts to appear-either when you are printing to the Internet when you first opened the HP Easy Printer Care Software, you must connect before you have checked the Order check box for any error, including continuable errors. Notification type:... in the Devices list. ● NOTE: If you can be transferred to troubleshooting information and tools. Alerts on or off: Activates or deactivates the alerts feature for items needing attention. Printer information, including printer name, make, and model An icon (if the View as drop-down box...
...When alerts appear: Sets when you want alerts to appear-either when you are printing to the Internet when you first opened the HP Easy Printer Care Software, you must connect before you have checked the Order check box for any error, including continuable errors. Notification type:... in the Devices list. ● NOTE: If you can be transferred to troubleshooting information and tools. Alerts on or off: Activates or deactivates the alerts feature for items needing attention. Printer information, including printer name, make, and model An icon (if the View as drop-down box...
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11 Problem solve ● Basic troubleshooting checklist ● Control-panel messages ● Common causes of jams ● Clear jams ● Paper-handling problems ● Diagnostic test pages ● Printer response problems ● Printer control-panel problems ● Color-printing problems ● Incorrect printer output ● Macintosh problems ● Software program problems ● Print-quality troubleshooting ENWW 131
11 Problem solve ● Basic troubleshooting checklist ● Control-panel messages ● Common causes of jams ● Clear jams ● Paper-handling problems ● Diagnostic test pages ● Printer response problems ● Printer control-panel problems ● Color-printing problems ● Incorrect printer output ● Macintosh problems ● Software program problems ● Print-quality troubleshooting ENWW 131
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... power? ● Is the printer on the cartridge removed? Basic troubleshooting checklist If you are using ● The USB connection ● The printer I/O configuration ● The amount of printer memory installed ● The network operating system and configuration (if applicable) ● Printer personality (HP JetReady, PCL, or PS) NOTE: Although additional printer memory can resolve memory problems...
... power? ● Is the printer on the cartridge removed? Basic troubleshooting checklist If you are using ● The USB connection ● The printer I/O configuration ● The amount of printer memory installed ● The network operating system and configuration (if applicable) ● Printer personality (HP JetReady, PCL, or PS) NOTE: Although additional printer memory can resolve memory problems...
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... return to the Ready state when the page has printed. Follow the instructions on the printed pages. The printer is generating the print quality troubleshooting pages. ENWW Control-panel messages 143 No action necessary. printer will return to rest a short time before it is being printed from No action necessary. The RAM disk...
... return to the Ready state when the page has printed. Follow the instructions on the printed pages. The printer is generating the print quality troubleshooting pages. ENWW Control-panel messages 143 No action necessary. printer will return to rest a short time before it is being printed from No action necessary. The RAM disk...
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...3. Press to remove any duplicated pages. For instructions to highlight SYSTEM SETUP, and then press . 4. Turn off jam recovery 1. Figure 11-1 Jam locations (printer shown without optional tray 3) 1 6 5 2 3 4 1 Output bin 2 Paper path 3 Tray 1 4 Trays 2 or 3 5 Duplex path (for 2-sided printing) 6 Fuser ...that were printed before the jam occurred. Press to clear jams, see Clear jams from input trays on page 150. Press to troubleshoot jams in the printer. Clear jams Jam locations Use this illustration to highlight JAM RECOVERY, and then press . Press Menu. 2. To improve print ...
...3. Press to remove any duplicated pages. For instructions to highlight SYSTEM SETUP, and then press . 4. Turn off jam recovery 1. Figure 11-1 Jam locations (printer shown without optional tray 3) 1 6 5 2 3 4 1 Output bin 2 Paper path 3 Tray 1 4 Trays 2 or 3 5 Duplex path (for 2-sided printing) 6 Fuser ...that were printed before the jam occurred. Press to clear jams, see Clear jams from input trays on page 150. Press to troubleshoot jams in the printer. Clear jams Jam locations Use this illustration to highlight JAM RECOVERY, and then press . Press Menu. 2. To improve print ...
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... PRINT QUALITY, and then press . 4. Press Menu. 2. This page provides information about printer calibration, color density, and other available options. 1. Press to highlight PRINT DIAGNOSTICS PAGE, and then press . See Print-quality-troubleshooting pages on the control-panel display until the printer finishes the paper-path test. Press to highlight DIAGNOSTICS, and then press...
... PRINT QUALITY, and then press . 4. Press Menu. 2. This page provides information about printer calibration, color density, and other available options. 1. Press to highlight PRINT DIAGNOSTICS PAGE, and then press . See Print-quality-troubleshooting pages on the control-panel display until the printer finishes the paper-path test. Press to highlight DIAGNOSTICS, and then press...