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Configuration Page Use the Configuration Page screen to use this screen. Information Figure 2-2 Configuration Page screen ENWW Configuration Page 9 The following illustration and table describe how to view current product settings, help troubleshoot problems, and verify the installation of optional accessories such as dual inline memory modules (DIMMs).
Configuration Page Use the Configuration Page screen to use this screen. Information Figure 2-2 Configuration Page screen ENWW Configuration Page 9 The following illustration and table describe how to view current product settings, help troubleshoot problems, and verify the installation of optional accessories such as dual inline memory modules (DIMMs).
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... Figure 2-4 Event Log Page screen Table 2-4 Event Log Page Callout 1 2 3 4 5 6 7 8 9 Area on the printer. Lists the order in place when the event occurred on the screen HP EWS tabs and menus Number Date and Time Engine Cycles Current Engine Cycles Event Firmware Description or Personality Product...this screen. The product completes one engine cycle for product-specific troubleshooting information. Shows a brief description of engine cycles that the product had completed when the error occurred. The last error to the HP support Web site for every Letter/A4size page side that was in...
... Figure 2-4 Event Log Page screen Table 2-4 Event Log Page Callout 1 2 3 4 5 6 7 8 9 Area on the printer. Lists the order in place when the event occurred on the screen HP EWS tabs and menus Number Date and Time Engine Cycles Current Engine Cycles Event Firmware Description or Personality Product...this screen. The product completes one engine cycle for product-specific troubleshooting information. Shows a brief description of engine cycles that the product had completed when the error occurred. The last error to the HP support Web site for every Letter/A4size page side that was in...
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Control Panel Snapshot The Control Panel Snapshot screen shows the product control-panel display as if you troubleshoot problems with the product. Figure 2-8 Control Panel Snapshot screen Information 20 Chapter 2 Viewing product status from the HP EWS Information screens ENWW Because this view shows the product status, it can help you were standing at the product. NOTE The appearance of the screen might vary, depending on your product.
Control Panel Snapshot The Control Panel Snapshot screen shows the product control-panel display as if you troubleshoot problems with the product. Figure 2-8 Control Panel Snapshot screen Information 20 Chapter 2 Viewing product status from the HP EWS Information screens ENWW Because this view shows the product status, it can help you were standing at the product. NOTE The appearance of the screen might vary, depending on your product.
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Select the check box for performing printer tasks. Any changes are made on the Paper Handling menu. For example, you want to see the user guide that are reflected on the Device ... only as print-quality settings or destination bins. CONFIGURE DEVICE menu Configure the device to print a configuration page (example procedure). 1. Similar procedures can use to troubleshoot problems. 3 Plus sign ( ) Click the plus sign next to a menu, or click the menu itself, to view or print, and then click Apply. Settings 26...
Select the check box for performing printer tasks. Any changes are made on the Paper Handling menu. For example, you want to see the user guide that are reflected on the Device ... only as print-quality settings or destination bins. CONFIGURE DEVICE menu Configure the device to print a configuration page (example procedure). 1. Similar procedures can use to troubleshoot problems. 3 Plus sign ( ) Click the plus sign next to a menu, or click the menu itself, to view or print, and then click Apply. Settings 26...
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...: ● Help. Table 4-1 Network Settings Callout 1 2 Area on screen HP EWS tabs and menus Select Language 3 Help Information or capability that are stored on the print server, for network troubleshooting or optimization. ● View protocol information for all supported network connections. ●...; Open the HP Jetdirect Configuration page. ● Set the frequency at which the HP EWS checks the network status. The list of ...
...: ● Help. Table 4-1 Network Settings Callout 1 2 Area on screen HP EWS tabs and menus Select Language 3 Help Information or capability that are stored on the print server, for network troubleshooting or optimization. ● View protocol information for all supported network connections. ●...; Open the HP Jetdirect Configuration page. ● Set the frequency at which the HP EWS checks the network status. The list of ...
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... support, an Internet-based support system that provide quick access to the Web sites of your product and matches it with the HP information database. 5 Using the Other Links as a resource The Other Links box contains four permanent links that collects diagnostic information...Other Links screen on the Settings tab to add up to five customized links to product-specific information, such as interactive troubleshooting and ordering information for genuine HP supplies. At hp instant support, you resolve problems quickly and easily. 56 Chapter 5 Using the Other Links as a resource ENWW Other...
... support, an Internet-based support system that provide quick access to the Web sites of your product and matches it with the HP information database. 5 Using the Other Links as a resource The Other Links box contains four permanent links that collects diagnostic information...Other Links screen on the Settings tab to add up to five customized links to product-specific information, such as interactive troubleshooting and ordering information for genuine HP supplies. At hp instant support, you resolve problems quickly and easily. 56 Chapter 5 Using the Other Links as a resource ENWW Other...
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...to-follow text and visual aids. Information you can get from hp instant support The hp instant support Web site provides these tools for troubleshooting and for maintenance: ● Firmware and software updates. ● Troubleshooting for recent events that the correct supplies are listed on the... cart, ready for checkout, ensuring that are ordered through your selected reseller. The hp instant support Web site detects the event and provides troubleshooting information for Supplies 57 The hp instant support Web site reads the product data to analyze the product's current status....
...to-follow text and visual aids. Information you can get from hp instant support The hp instant support Web site provides these tools for troubleshooting and for maintenance: ● Firmware and software updates. ● Troubleshooting for recent events that the correct supplies are listed on the... cart, ready for checkout, ensuring that are ordered through your selected reseller. The hp instant support Web site detects the event and provides troubleshooting information for Supplies 57 The hp instant support Web site reads the product data to analyze the product's current status....
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troubleshooting Configuration Page screen 9 Event Log Page 13 instant support 42, 56 product support 42, 58 U updating firmware 23 usage information, AutoSend 37 Usage Page 14 user name 39 W Wake Time screen 48 Web browsers closing after logging off 4 defined 1 supported 2 Web Jetadmin 2 Web server, embedded defined 1 features 1 Web sites firmware updates 23 instant support 42, 56 product support 42, 58 62 Index ENWW
troubleshooting Configuration Page screen 9 Event Log Page 13 instant support 42, 56 product support 42, 58 U updating firmware 23 usage information, AutoSend 37 Usage Page 14 user name 39 W Wake Time screen 48 Web browsers closing after logging off 4 defined 1 supported 2 Web Jetadmin 2 Web server, embedded defined 1 features 1 Web sites firmware updates 23 instant support 42, 56 product support 42, 58 62 Index ENWW
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...HP fraud hotline and Web site 122 Replace supplies and parts ...123 Supply replacement guidelines 123 Change print cartridges 123 Clean the printer ...126 Clean the printer using the printer control panel 126 Manage memory ...127 Install memory DIMMs ...127 Enable memory ...130 Verify the DIMM installation 130 11 Problem solve Basic troubleshooting... checklist ...132 Factors that affect printer performance 132 Control-panel messages ...133 Common causes of jams ...148 Clear jams ...149...
...HP fraud hotline and Web site 122 Replace supplies and parts ...123 Supply replacement guidelines 123 Change print cartridges 123 Clean the printer ...126 Clean the printer using the printer control panel 126 Manage memory ...127 Install memory DIMMs ...127 Enable memory ...130 Verify the DIMM installation 130 11 Problem solve Basic troubleshooting... checklist ...132 Factors that affect printer performance 132 Control-panel messages ...133 Common causes of jams ...148 Clear jams ...149...
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... Print-quality-troubleshooting pages 179 Calibrate the printer ...180 Appendix A Supplies and accessories Parts and supplies ...182 Ordering by using the embedded Web server 183 Appendix B Service and support Hewlett-Packard limited warranty statement 186 Customer self repair warranty service 187 Limited warranty for print cartridges and image drums 188 Color LaserJet Image Fuser...
... Print-quality-troubleshooting pages 179 Calibrate the printer ...180 Appendix A Supplies and accessories Parts and supplies ...182 Ordering by using the embedded Web server 183 Appendix B Service and support Hewlett-Packard limited warranty statement 186 Customer self repair warranty service 187 Limited warranty for print cartridges and image drums 188 Color LaserJet Image Fuser...
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..., leaking, and other hardware issues. Isolates print-quality issues more cartridges removed so that can help troubleshoot many print-quality problems. TROUBLESHOOTING PRINT DIAGNOSTICS Prints the diagnostics page. ENWW Diagnostics menu 25 SHOW EVENT LOG Shows the last 50 printer events on the control-panel display, starting with the most recent. Stopping the...
..., leaking, and other hardware issues. Isolates print-quality issues more cartridges removed so that can help troubleshoot many print-quality problems. TROUBLESHOOTING PRINT DIAGNOSTICS Prints the diagnostics page. ENWW Diagnostics menu 25 SHOW EVENT LOG Shows the last 50 printer events on the control-panel display, starting with the most recent. Stopping the...
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... troubleshooting and maintenance tools You can gain access to HP Web Jetadmin by navigating to the HP Web Jetadmin host. Embedded Web server The device is a program that make it easy to monitor and manage the printer on a network. HP Easy Printer Care Software The HP Easy Printer ...not loaded on a network server. To download a current version of HP Web Jetadmin and for the latest list of supported host systems, visit www.hp.com/go /easyprintercare. Supported utilities The HP Color LaserJet CP3505 printers are equipped with an embedded Web server, which provides access to information...
... troubleshooting and maintenance tools You can gain access to HP Web Jetadmin by navigating to the HP Web Jetadmin host. Embedded Web server The device is a program that make it easy to monitor and manage the printer on a network. HP Easy Printer Care Software The HP Easy Printer ...not loaded on a network server. To download a current version of HP Web Jetadmin and for the latest list of supported host systems, visit www.hp.com/go /easyprintercare. Supported utilities The HP Color LaserJet CP3505 printers are equipped with an embedded Web server, which provides access to information...
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... software, or with remote printer management and troubleshooting through the HP Web Jetadmin software. Press to your network at any location. These cards support multiple network protocols and operating systems. HP Jetdirect print servers facilitate network management by allowing you are adding a print server to a base model (HP Color LaserJet CP3505), additional printer memory might be installed in...
... software, or with remote printer management and troubleshooting through the HP Web Jetadmin software. Press to your network at any location. These cards support multiple network protocols and operating systems. HP Jetdirect print servers facilitate network management by allowing you are adding a print server to a base model (HP Color LaserJet CP3505), additional printer memory might be installed in...
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... status, such as an empty print cartridge. HP Easy Printer Care Software sections HP Easy Printer Care Software contains the sections described in the lower righthand corner of the following tasks: ● Check the printer status. ● Check supplies status. ● Set up alerts. ● Gain access to troubleshooting and maintenance tools. After you correct a problem...
... status, such as an empty print cartridge. HP Easy Printer Care Software sections HP Easy Printer Care Software contains the sections described in the lower righthand corner of the following tasks: ● Check the printer status. ● Check supplies status. ● Set up alerts. ● Gain access to troubleshooting and maintenance tools. After you correct a problem...
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... feature for any items, the information about ● each printer. Clicking the Find Other Printers link in the Devices list opens the Find Other Printers window. If you click a printer in the list, the HP Easy Printer Care Software opens the Overview tab for that have checked the...Internet when you first opened the HP Easy Printer Care Software, you must connect before you send to the Web site. Provides links to the HP Web site for registration, support, and for any error, including continuable errors. Provides links to troubleshooting information and tools. Email Shopping ...
... feature for any items, the information about ● each printer. Clicking the Find Other Printers link in the Devices list opens the Find Other Printers window. If you click a printer in the list, the HP Easy Printer Care Software opens the Overview tab for that have checked the...Internet when you first opened the HP Easy Printer Care Software, you must connect before you send to the Web site. Provides links to the HP Web site for registration, support, and for any error, including continuable errors. Provides links to troubleshooting information and tools. Email Shopping ...
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11 Problem solve ● Basic troubleshooting checklist ● Control-panel messages ● Common causes of jams ● Clear jams ● Paper-handling problems ● Diagnostic test pages ● Printer response problems ● Printer control-panel problems ● Color-printing problems ● Incorrect printer output ● Macintosh problems ● Software program problems ● Print-quality troubleshooting ENWW 131
11 Problem solve ● Basic troubleshooting checklist ● Control-panel messages ● Common causes of jams ● Clear jams ● Paper-handling problems ● Diagnostic test pages ● Printer response problems ● Printer control-panel problems ● Color-printing problems ● Incorrect printer output ● Macintosh problems ● Software program problems ● Print-quality troubleshooting ENWW 131
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...; Printer personality (HP JetReady, PCL, or PS) NOTE: Although additional printer memory can resolve memory problems, improve how the printer handles complex graphics, and improve download times, it will not increase maximum printer speed (ppm). 132 Chapter 11 Problem solve ENWW For additional information about installation and setup, see the printer getting started guide. Basic troubleshooting checklist...
...; Printer personality (HP JetReady, PCL, or PS) NOTE: Although additional printer memory can resolve memory problems, improve how the printer handles complex graphics, and improve download times, it will not increase maximum printer speed (ppm). 132 Chapter 11 Problem solve ENWW For additional information about installation and setup, see the printer getting started guide. Basic troubleshooting checklist...
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... page has printed. page. MENU MAP Printing... No action necessary. The printer is actively processing a job from . PQ troubleshooting Printing... The printer is generating the print quality troubleshooting pages. The printer will return to move, this message from the display, press . 3. No action necessary. The printer is generating either the PCL or PS personality typeface list...
... page has printed. page. MENU MAP Printing... No action necessary. The printer is actively processing a job from . PQ troubleshooting Printing... The printer is generating the print quality troubleshooting pages. The printer will return to move, this message from the display, press . 3. No action necessary. The printer is generating either the PCL or PS personality typeface list...
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... 4 1 Output bin 2 Paper path 3 Tray 1 4 Trays 2 or 3 5 Duplex path (for 2-sided printing) 6 Fuser Jam recovery This printer automatically provides jam recovery, a feature that were printed before the jam occurred. ENWW Clear jams 149 To improve print speed and increase memory resources, you ... reprint jammed pages. ● AUTO instructs the printer to attempt to reprint jammed pages. ● OFF instructs the printer not to attempt to disable the jam recovery. Turn off jam recovery 1. Press to troubleshoot jams in the printer. Press Menu. 2. Clear jams Jam locations Use...
... 4 1 Output bin 2 Paper path 3 Tray 1 4 Trays 2 or 3 5 Duplex path (for 2-sided printing) 6 Fuser Jam recovery This printer automatically provides jam recovery, a feature that were printed before the jam occurred. ENWW Clear jams 149 To improve print speed and increase memory resources, you ... reprint jammed pages. ● AUTO instructs the printer to attempt to reprint jammed pages. ● OFF instructs the printer not to attempt to disable the jam recovery. Turn off jam recovery 1. Press to troubleshoot jams in the printer. Press Menu. 2. Clear jams Jam locations Use...
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... to the Ready state after printing the paperpath-test page. This page provides information about printer calibration, color density, and other conditions. 1. You can define the paper path that show how far from center an image can help you ...tray to center images on the page. Press to highlight PRINT DIAGNOSTICS PAGE, and then press . Event log 8. See Print-quality-troubleshooting pages on the control-panel display until the printer finishes printing the event log. Press to highlight PRINT QUALITY, and then press . 4. Press to highlight SOURCE, and then press ...
... to the Ready state after printing the paperpath-test page. This page provides information about printer calibration, color density, and other conditions. 1. You can define the paper path that show how far from center an image can help you ...tray to center images on the page. Press to highlight PRINT DIAGNOSTICS PAGE, and then press . Event log 8. See Print-quality-troubleshooting pages on the control-panel display until the printer finishes printing the event log. Press to highlight PRINT QUALITY, and then press . 4. Press to highlight SOURCE, and then press ...