Setup Guide
Page 9
Action: Cancel all connections. Remove, and then re-insert the green HP All-in again. Action: Unplug the device and plug it in -One CD. Check all screens. Problem: (Windows only) You did not see the screen prompting you to section A. Make sure the USB...HP Photosmart C6300 All-in -One CD. Refer to connect the USB cable. Refer to section A. Action: Cancel all screens. Refer to section A. Problem: (Windows only) The Device Setup Has Failed To Complete screen appears. Unplug the USB cable, and then insert the green HP All-in -One series • 9 USB Troubleshooting www.hp...
Action: Cancel all connections. Remove, and then re-insert the green HP All-in again. Action: Unplug the device and plug it in -One CD. Check all screens. Problem: (Windows only) You did not see the screen prompting you to section A. Make sure the USB...HP Photosmart C6300 All-in -One CD. Refer to connect the USB cable. Refer to section A. Action: Cancel all screens. Refer to section A. Problem: (Windows only) The Device Setup Has Failed To Complete screen appears. Unplug the USB cable, and then insert the green HP All-in -One series • 9 USB Troubleshooting www.hp...
Setup Guide
Page 15
...8226; You may help identify the problem. For a wired Ethernet connection, check all cable connections between your network name is unique. HP Photosmart C6300 All-in -One. Then run the Wireless Setup Wizard on . Make sure you have typed the WEP key or WPA passphrase incorrectly. Make sure your...key or Invalid WPA passphrase when you run the Wireless Setup Wizard. Network Troubleshooting www.hp.com/support Problem: After you run the Wireless Setup Wizard from the HP All-in-One control panel, the HP All-in -One and your wireless router may be weak. Make sure your network name ...
...8226; You may help identify the problem. For a wired Ethernet connection, check all cable connections between your network name is unique. HP Photosmart C6300 All-in -One. Then run the Wireless Setup Wizard on . Make sure you have typed the WEP key or WPA passphrase incorrectly. Make sure your...key or Invalid WPA passphrase when you run the Wireless Setup Wizard. Network Troubleshooting www.hp.com/support Problem: After you run the Wireless Setup Wizard from the HP All-in-One control panel, the HP All-in -One and your wireless router may be weak. Make sure your network name ...
Basic Guide
Page 3
... your network settings 14 2 HP All-in-One overview The HP All-in-One at a glance 16 Control panel features...17 Find more information...18 Load paper...19 Avoid paper jams...21 Print a photo on photo paper...22 Scan an image...23 Make a copy...23 Replace the ink cartridges...24 3 Troubleshooting and support Uninstall and...
... your network settings 14 2 HP All-in-One overview The HP All-in-One at a glance 16 Control panel features...17 Find more information...18 Load paper...19 Avoid paper jams...21 Print a photo on photo paper...22 Scan an image...23 Make a copy...23 Replace the ink cartridges...24 3 Troubleshooting and support Uninstall and...
Basic Guide
Page 4
... a router, switch, or hub using an ad hoc wireless connection" on page 7 Install the HP Photosmart Software for use in a "Install the software for a network connection. "Network troubleshooting" on page 30 NOTE: You can connect the HP All-in-One to more computers on the network. on page 11 Add connections to either a wireless or...
... a router, switch, or hub using an ad hoc wireless connection" on page 7 Install the HP Photosmart Software for use in a "Install the software for a network connection. "Network troubleshooting" on page 30 NOTE: You can connect the HP All-in-One to more computers on the network. on page 11 Add connections to either a wireless or...
Basic Guide
Page 18
The HP All-in-One at a glance HP All-in-One overview Label Description 1 Color graphics display (also referred to as the display) 2 Control ... NOTE: This guide introduces basic operations and troubleshooting, as well as provides information for contacting HP support and ordering supplies. 2 HP All-in-One overview Use the HP All-in-One to as the input tray) 8 Photo ...16 HP All-in-One overview You can access many HP All-in -One. The onscreen Help details the full range of features and functions, including use of the HP Photosmart Software that came with the HP All-in -One functions...
The HP All-in-One at a glance HP All-in-One overview Label Description 1 Color graphics display (also referred to as the display) 2 Control ... NOTE: This guide introduces basic operations and troubleshooting, as well as provides information for contacting HP support and ordering supplies. 2 HP All-in-One overview Use the HP All-in-One to as the input tray) 8 Photo ...16 HP All-in-One overview You can access many HP All-in -One. The onscreen Help details the full range of features and functions, including use of the HP Photosmart Software that came with the HP All-in -One functions...
Basic Guide
Page 20
...The product automatically corrects red-eye coloring in all the photos in order. Find more information. Make sure you installed with your HP All-in this guide. If you have problems during setup, see "Troubleshooting and support" on your HP All-in -One. Print Photos: Prints the photos ... selected, the product prints the photo currently showing on features of the Start Here guide, or see Troubleshooting in the last section of your HP All-in -One and installing software. The onscreen Help also provides regulatory and environmental information. From the Home screen, pressing...
...The product automatically corrects red-eye coloring in all the photos in order. Find more information. Make sure you installed with your HP All-in this guide. If you have problems during setup, see "Troubleshooting and support" on your HP All-in -One. Print Photos: Prints the photos ... selected, the product prints the photo currently showing on features of the Start Here guide, or see Troubleshooting in the last section of your HP All-in -One and installing software. The onscreen Help also provides regulatory and environmental information. From the Home screen, pressing...
Basic Guide
Page 29
... verify that came with your installation is provided for the HP All-in -One application files from your computer. For more troubleshooting information, see the inside back cover of this guide. Do not simply delete the HP All-in -One. To uninstall and reinstall the software 1. Follow the onscreen... the software from the computer. 2. On the Windows taskbar, click Start, Settings, Control Panel (or just Control Panel). 2. Select HP Photosmart All-In-One Driver Software, and then click Change/Remove. NOTE: It is installed on the desktop. Disconnect the USB cable from www...
... verify that came with your installation is provided for the HP All-in -One application files from your computer. For more troubleshooting information, see the inside back cover of this guide. Do not simply delete the HP All-in -One. To uninstall and reinstall the software 1. Follow the onscreen... the software from the computer. 2. On the Windows taskbar, click Start, Settings, Control Panel (or just Control Panel). 2. Select HP Photosmart All-In-One Driver Software, and then click Change/Remove. NOTE: It is installed on the desktop. Disconnect the USB cable from www...
Basic Guide
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... use with this product or it is turned on . Plug in -One hardware. If this did not solve the issue, try the next solution. Go to both the product and the power adapter. Solution 5: Contact HP support for use the power cord that you know works, and see .../support. Cause: You pressed the On button too quickly. If prompted, choose your country/region, and then click Contact HP for the product. Troubleshooting and support 28 Troubleshooting and support If this did not solve the issue, try plugging the product directly into a switched outlet, make sure the power strip ...
... use with this product or it is turned on . Plug in -One hardware. If this did not solve the issue, try the next solution. Go to both the product and the power adapter. Solution 5: Contact HP support for use the power cord that you know works, and see .../support. Cause: You pressed the On button too quickly. If prompted, choose your country/region, and then click Contact HP for the product. Troubleshooting and support 28 Troubleshooting and support If this did not solve the issue, try plugging the product directly into a switched outlet, make sure the power strip ...
Basic Guide
Page 31
... sure the power cord is firmly connected to resolve the issue. Cause: The product might not have been out of the product. Troubleshooting and support Setup troubleshooting 29 After setting up the product, it does not print Try the following solutions to the product and plugged into a power outlet...the onscreen instructions. If this did not solve the issue, try the next solution. Cause: The product might have installed the software, plug one or more information on the product. If the display is blank and the On button is not lit, the product is resolved. Solution 3:...
... sure the power cord is firmly connected to resolve the issue. Cause: The product might not have been out of the product. Troubleshooting and support Setup troubleshooting 29 After setting up the product, it does not print Try the following solutions to the product and plugged into a power outlet...the onscreen instructions. If this did not solve the issue, try the next solution. Cause: The product might have installed the software, plug one or more information on the product. If the display is blank and the On button is not lit, the product is resolved. Solution 3:...
Basic Guide
Page 32
...not help solve the problem. If you are two indicator lights, one that blinks. Make sure the HP Device Discovery software is running Step 1: Make sure that the computer.... The Wireless Network Test prints. Make sure the product is blocking communication 4. Chapter 3 Network troubleshooting If you are on. Turn off the router, product, and computer, and then turn them back...the computer. Position the product and computer near each other and have successfully installed the HP Photosmart Software on your computer. To run the Wireless Network Test from the product control panel...
...not help solve the problem. If you are two indicator lights, one that blinks. Make sure the HP Device Discovery software is running Step 1: Make sure that the computer.... The Wireless Network Test prints. Make sure the product is blocking communication 4. Chapter 3 Network troubleshooting If you are on. Turn off the router, product, and computer, and then turn them back...the computer. Position the product and computer near each other and have successfully installed the HP Photosmart Software on your computer. To run the Wireless Network Test from the product control panel...
Basic Guide
Page 33
... is connected to a wireless network, print the product Network Configuration Page, and then check the Network Status and URL. Troubleshooting and support Network troubleshooting 31 Make sure that the HP All-in setting up your network or the router manufacturer as your operating system: • Windows XP: Click Start, ...are unable to get your computer connected to the same network as there might be connected to access the Internet, you can help in -One is connected to your network If your product is connected to the correct network. A: Make sure the product is on the network To...
... is connected to a wireless network, print the product Network Configuration Page, and then check the Network Status and URL. Troubleshooting and support Network troubleshooting 31 Make sure that the HP All-in setting up your network or the router manufacturer as your operating system: • Windows XP: Click Start, ...are unable to get your computer connected to the same network as there might be connected to access the Internet, you can help in -One is connected to your network If your product is connected to the correct network. A: Make sure the product is on the network To...
Basic Guide
Page 34
...firewall to work with the firewall turned off any recommendations. If you from using the HP Photosmart C6300 All-in-One series (for example, http://192.168.1.101.) The HP Photosmart C6300 All-in-One series home page should appear. Step 4: Make sure the product is online and ...within the HP All-in-One.) To access the HP Photosmart C6300 All-in-One series home page ▲ On your computer, open the Web browser you will need to reconfigure your router. Troubleshooting and support 32 Troubleshooting and support If you cannot access the HP Photosmart C6300 All-in-One series home...
...firewall to work with the firewall turned off any recommendations. If you from using the HP Photosmart C6300 All-in-One series (for example, http://192.168.1.101.) The HP Photosmart C6300 All-in-One series home page should appear. Step 4: Make sure the product is online and ...within the HP All-in-One.) To access the HP Photosmart C6300 All-in-One series home page ▲ On your computer, open the Web browser you will need to reconfigure your router. Troubleshooting and support 32 Troubleshooting and support If you cannot access the HP Photosmart C6300 All-in-One series home...
Basic Guide
Page 35
... to Control Panel, and then select Printers and Faxes. 2. Step 5: Make sure the HP Network Devices Support service is running To restart the HP Network Device Support service 1. Do one of the following , depending on page 13. You might be a problem with your firewall...cannot use your network or the router manufacturer for additional troubleshooting help . If this step in the print queue. 2. Troubleshooting and support Clear paper jams 33 To check the printer status 1. Do one of services, right click HP Network Devices Support, and then select Restart. 4. If...
... to Control Panel, and then select Printers and Faxes. 2. Step 5: Make sure the HP Network Devices Support service is running To restart the HP Network Device Support service 1. Do one of the following , depending on page 13. You might be a problem with your firewall...cannot use your network or the router manufacturer for additional troubleshooting help . If this step in the print queue. 2. Troubleshooting and support Clear paper jams 33 To check the printer status 1. Do one of services, right click HP Network Devices Support, and then select Restart. 4. If...
Basic Guide
Page 36
...online support specialists • Software and driver updates for the product • Valuable product and troubleshooting information for common problems • Proactive product updates, support alerts, and HP newsgrams that you do not remove all ink cartridges in print quality. • Do not ... more paper jams are transporting the product make sure you register the product 3. HP online support is the fastest source for torn pieces of this guide. 34 Troubleshooting and support Troubleshooting and support It is available to the correct position. • Store ink cartridges...
...online support specialists • Software and driver updates for the product • Valuable product and troubleshooting information for common problems • Proactive product updates, support alerts, and HP newsgrams that you do not remove all ink cartridges in print quality. • Do not ... more paper jams are transporting the product make sure you register the product 3. HP online support is the fastest source for torn pieces of this guide. 34 Troubleshooting and support Troubleshooting and support It is available to the correct position. • Store ink cartridges...
User Guide
Page 7
... the product, it does not print 142 Uninstall and reinstall the software 148 Network troubleshooting...149 Wired network setup troubleshooting 149 Wireless setup troubleshooting 153 Paper jams...158 Information on paper...159 Print quality troubleshooting 159 Wrong, inaccurate, or bleeding colors 160 Ink is not filling the text or graphics completely 163 The printout has...
... the product, it does not print 142 Uninstall and reinstall the software 148 Network troubleshooting...149 Wired network setup troubleshooting 149 Wireless setup troubleshooting 153 Paper jams...158 Information on paper...159 Print quality troubleshooting 159 Wrong, inaccurate, or bleeding colors 160 Ink is not filling the text or graphics completely 163 The printout has...
User Guide
Page 8
Contents Contents Copy troubleshooting...199 Nothing happens when I try to copy 199 Fit to Page is not working as expected 201 The image is cropped when I make a borderless copy ... the ink system...307 Remove the control panel faceplate 307 Pack the HP All-in-One...308 16 Technical information Specifications...309 Environmental product stewardship program 310 Paper use...311 Plastics...311 Material safety data sheets 311 Recycling program...311 HP inkjet supplies recycling program 311 Energy Star® notice...311 Attention California users...
Contents Contents Copy troubleshooting...199 Nothing happens when I try to copy 199 Fit to Page is not working as expected 201 The image is cropped when I make a borderless copy ... the ink system...307 Remove the control panel faceplate 307 Pack the HP All-in-One...308 16 Technical information Specifications...309 Environmental product stewardship program 310 Paper use...311 Plastics...311 Material safety data sheets 311 Recycling program...311 HP inkjet supplies recycling program 311 Energy Star® notice...311 Attention California users...
User Guide
Page 17
... or symbol in -One overview Overview 14 HP All-in the visual keyboard, press the arrows on the display. Use Control Panel Insert Ink Cartridges Load Paper in Photo Tray Load Paper in Main Tray Load Original on the display. Error Messages General Troubleshooting Networking Troubleshooting Use Memory Card Get ...press OK. • To enter uppercase letters, select the ABC button on your computer. If you select one of the first five topics, the help topics. If you select one of the remaining topics, the help appears on the visual keyboard, and then press OK. Chapter 2 Tools ...
... or symbol in -One overview Overview 14 HP All-in the visual keyboard, press the arrows on the display. Use Control Panel Insert Ink Cartridges Load Paper in Photo Tray Load Paper in Main Tray Load Original on the display. Error Messages General Troubleshooting Networking Troubleshooting Use Memory Card Get ...press OK. • To enter uppercase letters, select the ABC button on your computer. If you select one of the first five topics, the help topics. If you select one of the remaining topics, the help appears on the visual keyboard, and then press OK. Chapter 2 Tools ...
User Guide
Page 20
...check the Start Here guide for setting up and using all features of the HP All-in-One. • The Troubleshooting section provides information about the main features of the HP All-in other publications. You will learn how to access the Readme file. ... You can quickly find information on using the HP All-in -One. Start Here guide The Start Here guide provides instructions for troubleshooting information, or see "Troubleshooting" on the HP All-in -One. www.hp.com/support HP Photosmart animations The HP Photosmart animations, located in the relevant sections of the...
...check the Start Here guide for setting up and using all features of the HP All-in-One. • The Troubleshooting section provides information about the main features of the HP All-in other publications. You will learn how to access the Readme file. ... You can quickly find information on using the HP All-in -One. Start Here guide The Start Here guide provides instructions for troubleshooting information, or see "Troubleshooting" on the HP All-in -One. www.hp.com/support HP Photosmart animations The HP Photosmart animations, located in the relevant sections of the...
User Guide
Page 27
... (ad hoc). If you first installed the HP All-in -One from a USB connection to a computer with your network settings" on the network. NOTE: Use the instructions in this section if you want to change the network settings. "Network troubleshooting" on page 30 Install the HP Photosmart Software for the best performance. To connect the...
... (ad hoc). If you first installed the HP All-in -One from a USB connection to a computer with your network settings" on the network. NOTE: Use the instructions in this section if you want to change the network settings. "Network troubleshooting" on page 30 Install the HP Photosmart Software for the best performance. To connect the...
User Guide
Page 33
...There are two methods you activated SecureEasySetup. Once connected, you can install the HP All-inOne software. ▲ Turn on the wireless radio for a network connection" on page 34 • "Network troubleshooting" on the display to a wireless-capable computer without using an ad hoc wireless... network connection. Related topics • "Install the software for the HP All-in-One and the wireless radio on each computer that you want...
...There are two methods you activated SecureEasySetup. Once connected, you can install the HP All-inOne software. ▲ Turn on the wireless radio for a network connection" on page 34 • "Network troubleshooting" on the display to a wireless-capable computer without using an ad hoc wireless... network connection. Related topics • "Install the software for the HP All-in-One and the wireless radio on each computer that you want...