Setup Guide
Page 9
Do not plug the USB cable into the computer. Remove, and then re-insert the green HP All-in -One series • 9 Check all screens. Problem: (Windows only) You did not see the screen prompting you to section A. Refer to connect the USB cable. ... keyboard or a non-powered USB hub. Action: Cancel all connections. USB Troubleshooting www.hp.com/support Problem: (Windows) The Microsoft Add Hardware screen appears. HP Photosmart C6300 All-in -One CD. Refer to section A. Problem: (Windows only) The Device Setup Has Failed To Complete screen appears. Action: Cancel all...
Do not plug the USB cable into the computer. Remove, and then re-insert the green HP All-in -One series • 9 Check all screens. Problem: (Windows only) You did not see the screen prompting you to section A. Refer to connect the USB cable. ... keyboard or a non-powered USB hub. Action: Cancel all connections. USB Troubleshooting www.hp.com/support Problem: (Windows) The Microsoft Add Hardware screen appears. HP Photosmart C6300 All-in -One CD. Refer to section A. Problem: (Windows only) The Device Setup Has Failed To Complete screen appears. Action: Cancel all...
Setup Guide
Page 15
...can print a diagnostic report that may help identify the problem. Then run the Wireless Setup Wizard on . Action: • You may not be connected to your network. Run the Wireless Network Test from the control panel before continuing with the software installation. Run the Wireless ... your wireless router manufacturer, your HP All- Problem: You see the error message Printer Not Found. in-One may be trying to connect to the network. HP Photosmart C6300 All-in-One series • 15 Problem: While you install the HP All-in-One software, you run the Wireless Setup Wizard...
...can print a diagnostic report that may help identify the problem. Then run the Wireless Setup Wizard on . Action: • You may not be connected to your network. Run the Wireless Network Test from the control panel before continuing with the software installation. Run the Wireless ... your wireless router manufacturer, your HP All- Problem: You see the error message Printer Not Found. in-One may be trying to connect to the network. HP Photosmart C6300 All-in-One series • 15 Problem: While you install the HP All-in-One software, you run the Wireless Setup Wizard...
Basic Guide
Page 15
... Wireless Setup Wizard, and then press OK. This can happen if you installed the HP software. add any firewall dialog boxes that appeared when you answered "block" to any that are having problems such as: • Printer not found when installing HP software • Unable to print, print ...in C:\program files\HP\digital imaging\bin • hpqtra08.exe, located in C:\program files\HP\digital imaging\bin • hpqthb08.exe, located in your computer. NOTE: Not all computers on the local subnet, computers and devices in queue or printer goes offline • Scan communication errors or...
... Wireless Setup Wizard, and then press OK. This can happen if you installed the HP software. add any firewall dialog boxes that appeared when you answered "block" to any that are having problems such as: • Printer not found when installing HP software • Unable to print, print ...in C:\program files\HP\digital imaging\bin • hpqtra08.exe, located in C:\program files\HP\digital imaging\bin • hpqthb08.exe, located in your computer. NOTE: Not all computers on the local subnet, computers and devices in queue or printer goes offline • Scan communication errors or...
Basic Guide
Page 16
... to have problems after you disable them. This includes printing the network settings, restoring the network defaults, turning the wireless radio on and off, and printing a wireless network test. Print network settings You can print a more ...detailed configuration page. Press the down arrow button until Network is highlighted, and then press OK. 3. Press the down arrow button until Print Network Configuration Page is highlighted, and then press OK. 4. Do one of the following ports are used by your HP...
... to have problems after you disable them. This includes printing the network settings, restoring the network defaults, turning the wireless radio on and off, and printing a wireless network test. Print network settings You can print a more ...detailed configuration page. Press the down arrow button until Network is highlighted, and then press OK. 3. Press the down arrow button until Print Network Configuration Page is highlighted, and then press OK. 4. Do one of the following ports are used by your HP...
Basic Guide
Page 20
...: Starts a black-and-white copy. 13 Start Copy Color: Starts a color copy. 14 Start Scan: Opens the Scan Menu where you installed with your HP All-in this guide. When viewing ... turns on your HP All-in-One that are currently selected, the product prints the photo currently showing on or off the product, and then unplug the power cord. 19 Wireless network indicator light:...not described in -One and installing software. HP All-in-One overview 18 HP All-in the print queue. See the display for your computer screen. Depending on the topic you have problems during setup, see ...
...: Starts a black-and-white copy. 13 Start Copy Color: Starts a color copy. 14 Start Scan: Opens the Scan Menu where you installed with your HP All-in this guide. When viewing ... turns on your HP All-in-One that are currently selected, the product prints the photo currently showing on or off the product, and then unplug the power cord. 19 Wireless network indicator light:...not described in -One and installing software. HP All-in-One overview 18 HP All-in the print queue. See the display for your computer screen. Depending on the topic you have problems during setup, see ...
Basic Guide
Page 27
... Do not lift the latch handle on the print carriage to install the ink cartridges. HP All-in order to snap it in the slot. Doing so can result in incorrectly seated ink cartridges and printing problems. The latch must remain down in -One overview 6. Twist the orange cap to correctly... install the ink cartridges. Make sure that you insert the ink cartridge into place and is seated firmly in the product, or printing will fail. 5. CAUTION: Do...
... Do not lift the latch handle on the print carriage to install the ink cartridges. HP All-in order to snap it in the slot. Doing so can result in incorrectly seated ink cartridges and printing problems. The latch must remain down in -One overview 6. Twist the orange cap to correctly... install the ink cartridges. Make sure that you insert the ink cartridge into place and is seated firmly in the product, or printing will fail. 5. CAUTION: Do...
Basic Guide
Page 30
... there might be a problem with the power outlet. • If you plugged the product into a power outlet. • Test the power outlet to make sure it on. Or, try plugging the product directly into a switched outlet, make sure the power strip is turned on . Plug in -One hardware. If it had.... If this did not solve the issue, try the next solution. Chapter 3 Setup troubleshooting Use this section to solve any problems you might encounter while setting up the HP All-in an appliance that came with the product Solution • Make sure the power cord is firmly connected to both the...
... there might be a problem with the power outlet. • If you plugged the product into a power outlet. • Test the power outlet to make sure it on. Or, try plugging the product directly into a switched outlet, make sure the power strip is turned on . Plug in -One hardware. If it had.... If this did not solve the issue, try the next solution. Chapter 3 Setup troubleshooting Use this section to solve any problems you might encounter while setting up the HP All-in an appliance that came with the product Solution • Make sure the power cord is firmly connected to both the...
Basic Guide
Page 31
... solution. If this did not solve the issue, try the next solution. I am having problems using the product with my computer Solution: You must first install the software that came with one end of the USB cable into the back of your computer. You can cause errors. Solution...onscreen instructions. Connecting the USB cable before the software was connected before you have ink. After setting up the product, it does not print Try the following solutions to turn on . Solution 2: Set your product as the default printer Solution: Use the system tools on the...
... solution. If this did not solve the issue, try the next solution. I am having problems using the product with my computer Solution: You must first install the software that came with one end of the USB cable into the back of your computer. You can cause errors. Solution...onscreen instructions. Connecting the USB cable before the software was connected before you have ink. After setting up the product, it does not print Try the following solutions to turn on . Solution 2: Set your product as the default printer Solution: Use the system tools on the...
Basic Guide
Page 32
... is highlighted, and then press OK. The Wireless Network Test prints. If you need to change the network settings on . If you are on your computer, run the Wireless Setup Wizard from the product control panel. Usually there are two indicator lights, one that is on your product or have a... and your computer. To run the Network Diagnostic tool or it does not help solve the problem. If you still do not solve the problem and you have successfully installed the HP Photosmart Software on and another that the product is connected to your computer, check to see lights...
... is highlighted, and then press OK. The Wireless Network Test prints. If you need to change the network settings on . If you are on your computer, run the Wireless Setup Wizard from the product control panel. Usually there are two indicator lights, one that is on your product or have a... and your computer. To run the Network Diagnostic tool or it does not help solve the problem. If you still do not solve the problem and you have successfully installed the HP Photosmart Software on and another that the product is connected to your computer, check to see lights...
Basic Guide
Page 34
... running on the Network Configuration Page (for printing or scanning). Run the Wireless Network Test (using a proxy server in -One series (for example, http://192.168.1.101.) The HP Photosmart C6300 All-in -One series home page, try to access the Embedded Web Server. If you are still having problems using the product over the network (such...
... running on the Network Configuration Page (for printing or scanning). Run the Wireless Network Test (using a proxy server in -One series (for example, http://192.168.1.101.) The HP Photosmart C6300 All-in -One series home page, try to access the Embedded Web Server. If you are still having problems using the product over the network (such...
Basic Guide
Page 35
... product and select Use Printer Online. • If the product says Paused, right-click the product and select Resume Printing. 3. You might be a problem with HP products" on your firewall might be interfering. Do one of the rear door to Control Panel, and then select Printers and Faxes. 2. For more information see "Configure your...
... product and select Use Printer Online. • If the product says Paused, right-click the product and select Resume Printing. 3. You might be a problem with HP products" on your firewall might be interfering. Do one of the rear door to Control Panel, and then select Printers and Faxes. 2. For more information see "Configure your...
Basic Guide
Page 36
...specialists • Software and driver updates for the product • Valuable product and troubleshooting information for common problems • Proactive product updates, support alerts, and HP newsgrams that you are needed. • Turn off a power strip or unplugging the power cord. ... 4. Replace the rear door. Dropping, jarring, or rough handling during installation can cause temporary printing problems. Support process If you leave the ink cartridges installed. HP online support is the fastest source for torn pieces of this guide. 34 Troubleshooting and support ...
...specialists • Software and driver updates for the product • Valuable product and troubleshooting information for common problems • Proactive product updates, support alerts, and HP newsgrams that you are needed. • Turn off a power strip or unplugging the power cord. ... 4. Replace the rear door. Dropping, jarring, or rough handling during installation can cause temporary printing problems. Support process If you leave the ink cartridges installed. HP online support is the fastest source for torn pieces of this guide. 34 Troubleshooting and support ...
User Guide
Page 14
..., a minimal amount of a photo. Zoom out -: Zooms out to print. Attention light: Indicates a problem occurred. Print Photos: Prints the photos selected on the display where you can also use the arrow ... prints the photo currently showing on the display. Overview Control panel overview 11 Red-Eye Removal: Turns the Red-Eye Removal feature on your scan. Start Copy Color: Starts a color copy... of options related to a wireless network. See the display for which help applicable to the photo automatically. Start Copy Black: Starts a black-and-white copy. On: Turns the product ...
..., a minimal amount of a photo. Zoom out -: Zooms out to print. Attention light: Indicates a problem occurred. Print Photos: Prints the photos selected on the display where you can also use the arrow ... prints the photo currently showing on the display. Overview Control panel overview 11 Red-Eye Removal: Turns the Red-Eye Removal feature on your scan. Start Copy Color: Starts a color copy... of options related to a wireless network. See the display for which help applicable to the photo automatically. Start Copy Black: Starts a black-and-white copy. On: Turns the product ...
User Guide
Page 20
... of resources, both printed and onscreen, that provide information about setting up the HP All-in-One, including printhead installation, ink cartridge insertion, paper loading, and software installation. You will learn how to access the Readme file. If you have problems during setup, check... Help The onscreen Help provides detailed instructions on the HP All-in -One. Install the software to load paper, insert a memory card, replace the ink cartridges, and scan originals. www.hp.com/support HP Photosmart animations The HP Photosmart animations, located in the relevant sections of the...
... of resources, both printed and onscreen, that provide information about setting up the HP All-in-One, including printhead installation, ink cartridge insertion, paper loading, and software installation. You will learn how to access the Readme file. If you have problems during setup, check... Help The onscreen Help provides detailed instructions on the HP All-in -One. Install the software to load paper, insert a memory card, replace the ink cartridges, and scan originals. www.hp.com/support HP Photosmart animations The HP Photosmart animations, located in the relevant sections of the...
User Guide
Page 46
...need to know this is set. Hostname The TCP/IP name assigned by Ethernet cable to an IEEE 802.3 network. • Wireless: The HP All-in -One connected to a wireless (802.11) network. • None: There is specified. A password is not currently connected to the Embedded Web Server parameters... setup General network settings The following table describes the general network settings shown on the network. NOTE: If you call HP Support, depending on the problem, you try to a computer 43 Admin Password Status of the Embedded Web Server. mDNS Some local and ad hoc ...
...need to know this is set. Hostname The TCP/IP name assigned by Ethernet cable to an IEEE 802.3 network. • Wireless: The HP All-in -One connected to a wireless (802.11) network. • None: There is specified. A password is not currently connected to the Embedded Web Server parameters... setup General network settings The following table describes the general network settings shown on the network. NOTE: If you call HP Support, depending on the problem, you try to a computer 43 Admin Password Status of the Embedded Web Server. mDNS Some local and ad hoc ...
User Guide
Page 125
...product by pressing the On button located on page 127 Check the estimated ink levels You can cause temporary printing problems. • If you notice a significant decrease in print quality, check the estimated ink levels remaining in the ink cartridges. Replace any ink cartridges that has ... the On light turns off before unplugging the power cord or turning off the HP All-in-One, the print carriage might need to replace the cartridges until the print quality is used in the printing process in printhead servicing, which prepares the product and cartridges for planning purposes only...
...product by pressing the On button located on page 127 Check the estimated ink levels You can cause temporary printing problems. • If you notice a significant decrease in print quality, check the estimated ink levels remaining in the ink cartridges. Replace any ink cartridges that has ... the On light turns off before unplugging the power cord or turning off the HP All-in-One, the print carriage might need to replace the cartridges until the print quality is used in the printing process in printhead servicing, which prepares the product and cartridges for planning purposes only...
User Guide
Page 128
Using the colored shaped icons for help, slide the ink cartridge into the empty slot until it off. 6. Work with ink cartridges 125 Maintain the HP All-in the slot. CAUTION: Do not lift the latch handle on the print carriage to correctly install the ink cartridges. Doing so can result in incorrectly seated ink cartridges and printing problems. The latch must remain down in order to install the ink cartridges. Twist the orange cap to snap it clicks into place and is seated firmly in -One 5.
Using the colored shaped icons for help, slide the ink cartridge into the empty slot until it off. 6. Work with ink cartridges 125 Maintain the HP All-in the slot. CAUTION: Do not lift the latch handle on the print carriage to correctly install the ink cartridges. Doing so can result in incorrectly seated ink cartridges and printing problems. The latch must remain down in order to install the ink cartridges. Twist the orange cap to snap it clicks into place and is seated firmly in -One 5.
User Guide
Page 129
... procedures unnecessarily can set the ink into the slot that has the same shaped icon and color as the one you are experiencing problems with printing, you might have a problem with an abrasive soap. Wash the fabric in the following sections only when directed to remove ink from fabric...cartridges. 126 Maintain the HP All-in cold water and use chlorine bleach. Close the ink cartridge door. You should perform the procedures in cold water and use sudsy ammonia. Advanced printhead maintenance If you are installing. 7. Maintain the HP All-in-One Chapter 12 Make sure that...
... procedures unnecessarily can set the ink into the slot that has the same shaped icon and color as the one you are experiencing problems with printing, you might have a problem with an abrasive soap. Wash the fabric in the following sections only when directed to remove ink from fabric...cartridges. 126 Maintain the HP All-in cold water and use chlorine bleach. Close the ink cartridge door. You should perform the procedures in cold water and use sudsy ammonia. Advanced printhead maintenance If you are installing. 7. Maintain the HP All-in-One Chapter 12 Make sure that...
User Guide
Page 130
... is streaked or has any button to return to unclog and clean the nozzles in -One If you receive an error message about two minutes, uses one or more information. If print quality problems persist after you complete both stages of ink. Work with the quality of cleaning. This might ...need to be cleaned. Press the down arrow button to highlight Tools, and then press OK. 3. To clean the printhead from the control panel 1. In the HP ...
... is streaked or has any button to return to unclog and clean the nozzles in -One If you receive an error message about two minutes, uses one or more information. If print quality problems persist after you complete both stages of ink. Work with the quality of cleaning. This might ...need to be cleaned. Press the down arrow button to highlight Tools, and then press OK. 3. To clean the printhead from the control panel 1. In the HP ...
User Guide
Page 131
...HP All-in -One Chapter 12 Related topics "Align the printer" on several aspects of color or if you replace ink cartridges or have the product serviced. To align the printer from the Print Properties dialog box. Click Align the Printer. NOTE: If your problem is related to print quality, print a print... Toolbox from the HP Photosmart Software 1. In the Print Settings area, click Printer Toolbox. Print a printer status report If you are having print quality issues with printing, print a printer status report before you are experiencing problems with your ink cartridges...
...HP All-in -One Chapter 12 Related topics "Align the printer" on several aspects of color or if you replace ink cartridges or have the product serviced. To align the printer from the Print Properties dialog box. Click Align the Printer. NOTE: If your problem is related to print quality, print a print... Toolbox from the HP Photosmart Software 1. In the Print Settings area, click Printer Toolbox. Print a printer status report If you are having print quality issues with printing, print a printer status report before you are experiencing problems with your ink cartridges...