User Guide
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... Clean the glass...115 Clean the lid backing...115 Clean the exterior...116 Turn off the HP All-in-One...116 13 Shop for ink supplies...117 14 Troubleshooting View the Readme file...119 Setup troubleshooting...119 The product will not turn on 120 After setting up the product, it does not print 123...has a horizontal band of distortion near the bottom of a borderless print...138 Printouts have horizontal streaks or lines 139 Printouts are faded or have dull colors 141 Printouts seem blurry or fuzzy 144 Printouts are slanted or skewed 145 Ink streaks on the back of the paper 146 Paper is not...
... Clean the glass...115 Clean the lid backing...115 Clean the exterior...116 Turn off the HP All-in-One...116 13 Shop for ink supplies...117 14 Troubleshooting View the Readme file...119 Setup troubleshooting...119 The product will not turn on 120 After setting up the product, it does not print 123...has a horizontal band of distortion near the bottom of a borderless print...138 Printouts have horizontal streaks or lines 139 Printouts are faded or have dull colors 141 Printouts seem blurry or fuzzy 144 Printouts are slanted or skewed 145 Ink streaks on the back of the paper 146 Paper is not...
User Guide
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... 174 The image is cropped when I make a borderless copy 175 A borderless copy has white space around the edges 176 CD/DVD print troubleshooting 177 The product does not detect the CD/DVD holder 177 The product does not detect a CD/DVD on the holder 179 The product ...Phone support period...271 Placing a call...271 After the phone support period 271 Additional warranty options...271 HP Quick Exchange Service (Japan 272 HP Korea customer support 272 Prepare the HP All-in-One for shipment 273 Remove the print cartridges before shipment 273 Remove the control panel faceplate 273 Pack ...
... 174 The image is cropped when I make a borderless copy 175 A borderless copy has white space around the edges 176 CD/DVD print troubleshooting 177 The product does not detect the CD/DVD holder 177 The product does not detect a CD/DVD on the holder 179 The product ...Phone support period...271 Placing a call...271 After the phone support period 271 Additional warranty options...271 HP Quick Exchange Service (Japan 272 HP Korea customer support 272 Prepare the HP All-in-One for shipment 273 Remove the print cartridges before shipment 273 Remove the control panel faceplate 273 Pack ...
User Guide
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... on the visual keyboard, and then press OK. When you need to enter text. Error Messages General Troubleshooting Use Memory Card Get Support Enter text using the visual keyboard You can enter text or symbols by using... arrows on the visual keyboard, and then press OK. 2. Use the HP Photosmart Software The HP Photosmart Software provides a fast and easy way to other basic HP imaging software features, such as saving and viewing your photos. To enter ...Printable CD/DVD Load Paper in Photo Tray Load Paper in -One overview It also provides access to make prints of your photos.
... on the visual keyboard, and then press OK. When you need to enter text. Error Messages General Troubleshooting Use Memory Card Get Support Enter text using the visual keyboard You can enter text or symbols by using... arrows on the visual keyboard, and then press OK. 2. Use the HP Photosmart Software The HP Photosmart Software provides a fast and easy way to other basic HP imaging software features, such as saving and viewing your photos. To enter ...Printable CD/DVD Load Paper in Photo Tray Load Paper in -One overview It also provides access to make prints of your photos.
User Guide
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...using the HP All-in -One, including stepby-step instructions for troubleshooting information, or see "Troubleshooting" on performing common tasks. • The HP All-in-One overview section provides general information about the main features of the HP All-in-One. • The Troubleshooting section ...ordering information. You will learn how to access the Readme file. www.hp.com/support HP Photosmart animations The HP Photosmart animations, located in the relevant sections of the HP All-in -One and installing software. Find more information Find more information You can get...
...using the HP All-in -One, including stepby-step instructions for troubleshooting information, or see "Troubleshooting" on performing common tasks. • The HP All-in-One overview section provides general information about the main features of the HP All-in-One. • The Troubleshooting section ...ordering information. You will learn how to access the Readme file. www.hp.com/support HP Photosmart animations The HP Photosmart animations, located in the relevant sections of the HP All-in -One and installing software. Find more information Find more information You can get...
User Guide
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...successful. If print quality still seems poor after you already have colored paper loaded in the input tray when you align the printer... clean the print cartridge contacts. 108 Maintain the HP All-in -One Chapter 12 5. In the HP Solution Center, click Settings. 3. Follow the prompts ... cartridge. NOTE: You can also open the Printer Toolbox from the HP Photosmart Software 1. After each stage, review the quality of the output,...the print cartridges" on page 133. For more information, see "Print quality troubleshooting" on page 99 Clean the print cartridge contacts CAUTION: Do not clean ...
...successful. If print quality still seems poor after you already have colored paper loaded in the input tray when you align the printer... clean the print cartridge contacts. 108 Maintain the HP All-in -One Chapter 12 5. In the HP Solution Center, click Settings. 3. Follow the prompts ... cartridge. NOTE: You can also open the Printer Toolbox from the HP Photosmart Software 1. After each stage, review the quality of the output,...the print cartridges" on page 133. For more information, see "Print quality troubleshooting" on page 99 Clean the print cartridge contacts CAUTION: Do not clean ...
User Guide
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... or All Programs, pointing to HP, pointing to Photosmart C5500 All-in -One software CD-ROM. 14 Troubleshooting This section contains the following topics: • View the Readme file • Setup troubleshooting • Paper jams • Print quality troubleshooting • Print troubleshooting • Memory card troubleshooting • Scan troubleshooting • Copy troubleshooting • CD/DVD print troubleshooting • Errors View the...
... or All Programs, pointing to HP, pointing to Photosmart C5500 All-in -One software CD-ROM. 14 Troubleshooting This section contains the following topics: • View the Readme file • Setup troubleshooting • Paper jams • Print quality troubleshooting • Print troubleshooting • Memory card troubleshooting • Scan troubleshooting • Copy troubleshooting • CD/DVD print troubleshooting • Errors View the...
User Guide
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... use the power cord that came with the product • Solution 2: Reset the product • Solution 3: Press the On button more slowly • Solution 4: Contact HP to replace the power supply • Solution 5: Contact HP support for service 120 Troubleshooting Troubleshooting
... use the power cord that came with the product • Solution 2: Reset the product • Solution 3: Press the On button more slowly • Solution 4: Contact HP to replace the power supply • Solution 5: Contact HP support for service 120 Troubleshooting Troubleshooting
User Guide
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... came with the power outlet. • If you plugged the product into a switched outlet, make sure the outlet is switched on the product. Setup troubleshooting 121 Troubleshooting Cause: The product was not being used with the power outlet. Cause: The product experienced an error. Plug in , and then press the On button...
... came with the power outlet. • If you plugged the product into a switched outlet, make sure the outlet is switched on the product. Setup troubleshooting 121 Troubleshooting Cause: The product was not being used with the power outlet. Cause: The product experienced an error. Plug in , and then press the On button...
User Guide
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...Solution: If you have completed all of the USB cable into the back 122 Troubleshooting Troubleshooting Go to : www.hp.com/support. Cause: You might have installed the software, connecting your country/region, and then click Contact HP for use with this did not solve the issue, try the next solution. ... you might turn on, it might need assistance to enable the product or software to turn on calling for technical support. Simply plug one end of the steps provided in the USB cable until prompted by the onscreen instructions. Cause: The power supply was not intended for technical...
...Solution: If you have completed all of the USB cable into the back 122 Troubleshooting Troubleshooting Go to : www.hp.com/support. Cause: You might have installed the software, connecting your country/region, and then click Contact HP for use with this did not solve the issue, try the next solution. ... you might turn on, it might need assistance to enable the product or software to turn on calling for technical support. Simply plug one end of the steps provided in the USB cable until prompted by the onscreen instructions. Cause: The power supply was not intended for technical...
User Guide
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... have ink • Solution 3: Press the On button to turn on the product • Solution 4: Load paper in order, with one or more information, see the Start Here guide that the ink cartridges are listed in the input tray Solution 1: Check the connection between ...the product and computer Solution: Check the connection between the product and computer. Setup troubleshooting 123 Troubleshooting For more information on the back of the product. Cause: The USB cable was installed. Solutions are installed properly and have ink...
... have ink • Solution 3: Press the On button to turn on the product • Solution 4: Load paper in order, with one or more information, see the Start Here guide that the ink cartridges are listed in the input tray Solution 1: Check the connection between ...the product and computer Solution: Check the connection between the product and computer. Setup troubleshooting 123 Troubleshooting For more information on the back of the product. Cause: The USB cable was installed. Solutions are installed properly and have ink...
User Guide
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... paper. NOTE: You will be prompted to highlight Preferences, and then press OK. 3. The display shows the wrong language Solution: Change the language setting. Troubleshooting 124 Troubleshooting Cause: The product might have been turned on the product. Press the down arrow button to set your language and country/region 1. Press the down...
... paper. NOTE: You will be prompted to highlight Preferences, and then press OK. 3. The display shows the wrong language Solution: Change the language setting. Troubleshooting 124 Troubleshooting Cause: The product might have been turned on the product. Press the down arrow button to set your language and country/region 1. Press the down...
User Guide
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... down arrow button to highlight Preferences, and then press OK. 3. When prompted, press the down arrow button to scroll through the countries/regions. Setup troubleshooting 125 Troubleshooting Press the down arrow button to highlight Set Language, and then press OK. 4. Cause: You might have selected the incorrect country/region when setting up...
... down arrow button to highlight Preferences, and then press OK. 3. When prompted, press the down arrow button to scroll through the countries/regions. Setup troubleshooting 125 Troubleshooting Press the down arrow button to highlight Set Language, and then press OK. 4. Cause: You might have selected the incorrect country/region when setting up...
User Guide
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... does not run automatically. Verify that the product is set up properly as follows: • Unplug the USB cable and plug it in again. 126 Troubleshooting Troubleshooting Unplug the product power cord, and then plug it manually. The Minimum System Checks screen appears Solution: Click Details to see what the specific problem...
... does not run automatically. Verify that the product is set up properly as follows: • Unplug the USB cable and plug it in again. 126 Troubleshooting Troubleshooting Unplug the product power cord, and then plug it manually. The Minimum System Checks screen appears Solution: Click Details to see what the specific problem...
User Guide
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... the software completely from the back of the product. Double-click Add/Remove Programs (or click Uninstall a program). To disconnect and reset the product a. e. Setup troubleshooting 127 Troubleshooting 3. Disconnect and reset the product. d. I received a message that you follow the uninstall procedure carefully to turn on . b. Press the On button to retry the...
... the software completely from the back of the product. Double-click Add/Remove Programs (or click Uninstall a program). To disconnect and reset the product a. e. Setup troubleshooting 127 Troubleshooting 3. Disconnect and reset the product. d. I received a message that you follow the uninstall procedure carefully to turn on . b. Press the On button to retry the...
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..., and then press Enter. d. Troubleshooting 128 Troubleshooting e. In Windows Vista and Windows XP, use the MSCONFIG utility to Web • HP Solution Center • HP Director • HP Memories Disk Greeting Card Creator 32 ...HP Photosmart Software. Go to C:\WINDOWS and rename the twain_32 folder to remove it does not install properly. Occasionally, TSR's prevent the HP software from starting up. b. Depending on , a software group called the Terminate and Stay Resident (TSR) programs automatically loads. c. e. If there is manufactured by HP or Compaq, do one...
..., and then press Enter. d. Troubleshooting 128 Troubleshooting e. In Windows Vista and Windows XP, use the MSCONFIG utility to Web • HP Solution Center • HP Director • HP Memories Disk Greeting Card Creator 32 ...HP Photosmart Software. Go to C:\WINDOWS and rename the twain_32 folder to remove it does not install properly. Occasionally, TSR's prevent the HP software from starting up. b. Depending on , a software group called the Terminate and Stay Resident (TSR) programs automatically loads. c. e. If there is manufactured by HP or Compaq, do one...
User Guide
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..., and then click Close. Click the check box next to the computer during the next restart. Click System Tools, and then click Disk Cleanup. Setup troubleshooting 129 Troubleshooting The message will start automatically. i. j. On the Windows taskbar, click Start, click Programs or All Programs, and then click Accessories. c. Insert software CD into...
..., and then click Close. Click the check box next to the computer during the next restart. Click System Tools, and then click Disk Cleanup. Setup troubleshooting 129 Troubleshooting The message will start automatically. i. j. On the Windows taskbar, click Start, click Programs or All Programs, and then click Accessories. c. Insert software CD into...
User Guide
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...pointing to the computer before restarting your computer. Double-click Add/Remove Programs (or click Uninstall a program). 3. Select HP Photosmart All-In-One Driver Software, and then click Change/ Remove. Chapter 14 The registration screen does not appear Solution: You can download the... Here guide that you might need to your installation is important that came with the product. 130 Troubleshooting Troubleshooting Follow the onscreen instructions. 4. Disconnect the product from www.hp.com/support. 7. NOTE: If you no longer have the installation CD, you have reinstalled the...
...pointing to the computer before restarting your computer. Double-click Add/Remove Programs (or click Uninstall a program). 3. Select HP Photosmart All-In-One Driver Software, and then click Change/ Remove. Chapter 14 The registration screen does not appear Solution: You can download the... Here guide that you might need to your installation is important that came with the product. 130 Troubleshooting Troubleshooting Follow the onscreen instructions. 4. Disconnect the product from www.hp.com/support. 7. NOTE: If you no longer have the installation CD, you have reinstalled the...
User Guide
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..., check the rear door. Paper jams To help avoid paper jams, follow these guidelines: • Remove printed papers from the rear door. Paper jams 131 Troubleshooting Make sure the paper-width guide does not bend the paper in the input tray. • Do not force paper too far forward in the... input tray. • Use paper types that paper loaded in the Windows system tray. When the software installation is complete, the HP Digital Imaging Monitor icon appears in the input tray lays flat and the edges are recommended for the product.
..., check the rear door. Paper jams To help avoid paper jams, follow these guidelines: • Remove printed papers from the rear door. Paper jams 131 Troubleshooting Make sure the paper-width guide does not bend the paper in the input tray. • Do not force paper too far forward in the... input tray. • Use paper types that paper loaded in the Windows system tray. When the software installation is complete, the HP Digital Imaging Monitor icon appears in the input tray lays flat and the edges are recommended for the product.
User Guide
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...media in -One is designed to curl, which might start to work well with most paper types. CAUTION: If the paper tears when you do not remove all the pieces of paper that stretches easily. Replace the rear door. When you plan to release the door. Troubleshooting 4. HP papers are ready... to print, remove only the paper you have finished printing, return any unused photo paper to occur. 3. Gently pull the paper out of paper types before buying a large quantity. Cause: Paper had jammed in the tab on paper The HP All-in its...
...media in -One is designed to curl, which might start to work well with most paper types. CAUTION: If the paper tears when you do not remove all the pieces of paper that stretches easily. Replace the rear door. When you plan to release the door. Troubleshooting 4. HP papers are ready... to print, remove only the paper you have finished printing, return any unused photo paper to occur. 3. Gently pull the paper out of paper types before buying a large quantity. Cause: Paper had jammed in the tab on paper The HP All-in its...
User Guide
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...sizes in this section to see if your printout has one of the following print quality problems, try the solutions in the input tray; For example, the colors in your graphic or photo look one way on your computer screen but print out differently, or...the print settings • Solution 6: Clean or replace the print catridges Solution 1: Make sure you are genuine HP print cartridges. Print quality troubleshooting 133 Troubleshooting Try the following solutions if the colors appear wrong, inaccurate, or bleed into each other , or look different than what you expected. The edges...
...sizes in this section to see if your printout has one of the following print quality problems, try the solutions in the input tray; For example, the colors in your graphic or photo look one way on your computer screen but print out differently, or...the print settings • Solution 6: Clean or replace the print catridges Solution 1: Make sure you are genuine HP print cartridges. Print quality troubleshooting 133 Troubleshooting Try the following solutions if the colors appear wrong, inaccurate, or bleed into each other , or look different than what you expected. The edges...