User Guide
Page 146
...test report" on page 114 • "Clean the print cartridges" on calling for planning purposes only. For more information, see if your country/region, and then click Contact HP for information on page 107 Cause: The print cartridges needed to be stuck on the glass or on page 115 Cause: Debris might ...need to www.hp.com/support. If this did not solve the issue, try the next ...
...test report" on page 114 • "Clean the print cartridges" on calling for planning purposes only. For more information, see if your country/region, and then click Contact HP for information on page 107 Cause: The print cartridges needed to be stuck on the glass or on page 115 Cause: Debris might ...need to www.hp.com/support. If this did not solve the issue, try the next ...
User Guide
Page 156
...the product to your computer Solution: Check the connection from one side of the printer to the other end of the USB cable is stuck, forcing it to move freely Solution: Unplug the power cable if it is turned on. In the HP Photosmart Software, click Settings, and then click Status. If ...the other . If this did not solve the issue, try the next solution. Check to your computer. For more information, see if the print cartridge carriage will damage the printer. Cause: The computer was not communicating with the product. Solution 8: Make sure the print carriage can move will move ...
...the product to your computer Solution: Check the connection from one side of the printer to the other end of the USB cable is stuck, forcing it to move freely Solution: Unplug the power cable if it is turned on. In the HP Photosmart Software, click Settings, and then click Status. If ...the other . If this did not solve the issue, try the next solution. Check to your computer. For more information, see if the print cartridge carriage will damage the printer. Cause: The computer was not communicating with the product. Solution 8: Make sure the print carriage can move will move ...
User Guide
Page 159
... from one side of the printer to delete the job from printing. Troubleshooting 156 Troubleshooting If nothing has printed several minutes after it is hung up on page 131 Cause: The product had stalled. Solution 8: Make sure the print carriage can move freely Solution: Unplug the power cable if it is stuck... computer, and then reconnect the USB cable to see : "Clear paper jams" on something. Chapter 14 Some documents take a long time to force the print cartridge carriage. For more information, see if the print...
... from one side of the printer to delete the job from printing. Troubleshooting 156 Troubleshooting If nothing has printed several minutes after it is hung up on page 131 Cause: The product had stalled. Solution 8: Make sure the print carriage can move freely Solution: Unplug the power cable if it is stuck... computer, and then reconnect the USB cable to see : "Clear paper jams" on something. Chapter 14 Some documents take a long time to force the print cartridge carriage. For more information, see if the print...
User Guide
Page 186
..." on the product again. Gently remove any paper that the product is stuck between the rollers, and then turn on page 131 Cause: The product had a paper jam. Errors...• Solution 5: Print a self-test report • Solution 6: Reset the product • Solution 7: Contact HP support for service Solution 1: Clear the paper jam from the rear door Solution: Clear the paper jam from the front... Solution: Turn off the product and open the print cartridge door to resolve the issue. If this did not solve the issue, try the next solution...
..." on the product again. Gently remove any paper that the product is stuck between the rollers, and then turn on page 131 Cause: The product had a paper jam. Errors...• Solution 5: Print a self-test report • Solution 6: Reset the product • Solution 7: Contact HP support for service Solution 1: Clear the paper jam from the rear door Solution: Clear the paper jam from the front... Solution: Turn off the product and open the print cartridge door to resolve the issue. If this did not solve the issue, try the next solution...
User Guide
Page 187
Chapter 14 Solution 3: Make sure the print carriage can move freely Solution: Unplug the power cable if it is stuck, forcing it to move will move if it to both the product and the power adaptor. 4. If this did not solve the issue, try to ... to the other. To verify the product is firmly connected to move freely from one side of the printer to force the print cartridge carriage. Do not try the next solution. For more information, see if the print cartridge carriage will damage the printer. Plug the power cord directly into a power outlet. 1 Power...
Chapter 14 Solution 3: Make sure the print carriage can move freely Solution: Unplug the power cable if it is stuck, forcing it to move will move if it to both the product and the power adaptor. 4. If this did not solve the issue, try to ... to the other. To verify the product is firmly connected to move freely from one side of the printer to force the print cartridge carriage. Do not try the next solution. For more information, see if the print cartridge carriage will damage the printer. Plug the power cord directly into a power outlet. 1 Power...
User Guide
Page 192
... Solution 2: Make sure paper is not curled • Solution 6: Load one sheet of paper are blocking the print carriage (including any objects that are not stuck together • Solution 5: Make sure the photo paper is loaded correctly ...access the print carriage area. Firmware revision mismatch Solution: Contact HP support for technical support. If prompted, choose your country/region, and then click Contact HP for information on the product again. Remove any packing materials),... Carriage blocked Solution: Turn off the product and open the print cartridge door to continue.
... Solution 2: Make sure paper is not curled • Solution 6: Load one sheet of paper are blocking the print carriage (including any objects that are not stuck together • Solution 5: Make sure the photo paper is loaded correctly ...access the print carriage area. Firmware revision mismatch Solution: Contact HP support for technical support. If prompted, choose your country/region, and then click Contact HP for information on the product again. Remove any packing materials),... Carriage blocked Solution: Turn off the product and open the print cartridge door to continue.
User Guide
Page 249
...Clear the paper jam from one side of the printer to access the print carriage area. If this did not solve the issue, try the next solution. Solution 2: Clear the paper jam from the front Solution: Turn off the product and open the print cartridge door to the other. Check...something. If this did not solve the issue, try the next solution. 246 Troubleshooting Troubleshooting Cause: Paper was stuck in the front rollers. CAUTION: Be careful not to force the print cartridge carriage. Solution 3: Make sure the print carriage can move freely from the rear door. If this did ...
...Clear the paper jam from one side of the printer to access the print carriage area. If this did not solve the issue, try the next solution. Solution 2: Clear the paper jam from the front Solution: Turn off the product and open the print cartridge door to the other. Check...something. If this did not solve the issue, try the next solution. 246 Troubleshooting Troubleshooting Cause: Paper was stuck in the front rollers. CAUTION: Be careful not to force the print cartridge carriage. Solution 3: Make sure the print carriage can move freely from the rear door. If this did ...