Basics Guide
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Contents 1 HP All-in-One overview 2 The HP All-in-One at a glance 2 Control panel features 4 Use the HP Photosmart software 5 Find more information 6 Access the onscreen Help 6 Finish setting up networking 7 Load originals and load paper 10 Avoid paper... application 16 Replace the ink cartridges 18 Clean the HP All-in-One 20 2 Troubleshooting and support 22 Uninstall and reinstall the software 22 Hardware setup troubleshooting 23 Network troubleshooting 25 Clear paper jams 28 Ink cartridge messages 28 Support process...33 HP support by phone 33 Additional warranty options 34 3...
Contents 1 HP All-in-One overview 2 The HP All-in-One at a glance 2 Control panel features 4 Use the HP Photosmart software 5 Find more information 6 Access the onscreen Help 6 Finish setting up networking 7 Load originals and load paper 10 Avoid paper... application 16 Replace the ink cartridges 18 Clean the HP All-in-One 20 2 Troubleshooting and support 22 Uninstall and reinstall the software 22 Hardware setup troubleshooting 23 Network troubleshooting 25 Clear paper jams 28 Ink cartridge messages 28 Support process...33 HP support by phone 33 Additional warranty options 34 3...
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.... HP All-in-One overview 1 HP All-in-One overview Use the HP All-in-One to produce high-quality color and black-and-white copies on a variety of paper types. You can access many HP All-in-One functions directly from your computer The HP All-in-One can...troubleshooting, as well as borderless images, newsletters, greeting cards, iron-on transfers, and posters. Print photos The HP All-in -One. The onscreen Help details the full range of the HP Photosmart software that came with any software application that allows printing. The HP All-in-One at a glance 2 HP Photosmart C5100 All-in -One...
.... HP All-in-One overview 1 HP All-in-One overview Use the HP All-in-One to produce high-quality color and black-and-white copies on a variety of paper types. You can access many HP All-in-One functions directly from your computer The HP All-in-One can...troubleshooting, as well as borderless images, newsletters, greeting cards, iron-on transfers, and posters. Print photos The HP All-in -One. The onscreen Help details the full range of the HP Photosmart software that came with any software application that allows printing. The HP All-in-One at a glance 2 HP Photosmart C5100 All-in -One...
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... available, so you click Troubleshooting, the Troubleshooting and support page opens. HP All-in-One overview Chapter 1 Find more information, see Troubleshooting and support in this Basics Guide, including features that are not described in this guide. ● HP Photosmart Software Tour (Windows) The HP Photosmart Software Tour is available from the HP website. To access the HP Photosmart Mac Help ➔...
... available, so you click Troubleshooting, the Troubleshooting and support page opens. HP All-in-One overview Chapter 1 Find more information, see Troubleshooting and support in this Basics Guide, including features that are not described in this guide. ● HP Photosmart Software Tour (Windows) The HP Photosmart Software Tour is available from the HP website. To access the HP Photosmart Mac Help ➔...
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... provides warranty and support information. If you must follow these steps: Troubleshooting common setup issues 1. Uninstall and reinstall the software If your installation is complete, the HP Digital Imaging Monitor icon appears in the Windows system tray. 22 HP Photosmart C5100 All-in -One CD-ROM into your computer. 5. Restart your computer. 4. Do not simply...
... provides warranty and support information. If you must follow these steps: Troubleshooting common setup issues 1. Uninstall and reinstall the software If your installation is complete, the HP Digital Imaging Monitor icon appears in the Windows system tray. 22 HP Photosmart C5100 All-in -One CD-ROM into your computer. 5. Restart your computer. 4. Do not simply...
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... a grounded power outlet. ● Test the power outlet to both the HP All-in an appliance that came with the power outlet. The HP All-in -One CD-ROM into a grounded power outlet, surge protector, or power strip. Troubleshooting and support 1 Power connection 2 Power cord and adaptor 3 Grounded power outlet ● If you know...
... a grounded power outlet. ● Test the power outlet to both the HP All-in an appliance that came with the power outlet. The HP All-in -One CD-ROM into a grounded power outlet, surge protector, or power strip. Troubleshooting and support 1 Power connection 2 Power cord and adaptor 3 Grounded power outlet ● If you know...
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...and the other into the back of your computer to the HP All-in -One to any time from the power outlet and contact HP. Troubleshooting and support For more information on calling for the HP All-in -One with the HP All-in -One series The display shows the wrong language Solution You can cause...Guide that came with the HP All-in -One with my computer Cause The USB cable was connected before connecting the USB cable. Once you press the On button too quickly. Go to highlight Yes or No, and then press OK. 24 HP Photosmart C5100 All-in -One before the software was installed...
...and the other into the back of your computer to the HP All-in -One to any time from the power outlet and contact HP. Troubleshooting and support For more information on calling for the HP All-in -One with the HP All-in -One series The display shows the wrong language Solution You can cause...Guide that came with the HP All-in -One with my computer Cause The USB cable was connected before connecting the USB cable. Once you press the On button too quickly. Go to highlight Yes or No, and then press OK. 24 HP Photosmart C5100 All-in -One before the software was installed...
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... There might be turned on it or, certain recycled paper). Cause The HP All-in -One. Specific information is provided for example, colored paper, paper with one or more of the ink cartridges. Press to www.hp.com/support. Press to highlight Yes or No, and then press OK..... You can change the country/region, you select determines the paper sizes shown on calling for the HP All-in -One and computer. Network troubleshooting This section contains network troubleshooting information for technical support. When the country/region you might not be some packing material inside the...
... There might be turned on it or, certain recycled paper). Cause The HP All-in -One. Specific information is provided for example, colored paper, paper with one or more of the ink cartridges. Press to www.hp.com/support. Press to highlight Yes or No, and then press OK..... You can change the country/region, you select determines the paper sizes shown on calling for the HP All-in -One and computer. Network troubleshooting This section contains network troubleshooting information for technical support. When the country/region you might not be some packing material inside the...
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...Mac) 1. Also, turn the device on again. See the instructions that your card. Click the Apple icon on the HP All-in-One. 26 HP Photosmart C5100 All-in -One and the hub or router ● Cables between the hub or router and your computer ● Cables to and from...One series If the top light is off the power on . Cause You do not have been established. Solution Make sure that came with your LAN card. I received a System Requirements Error: No TCP/IP Cause Your Local Area Network (LAN) card (NIC) is unable to ensure they are not connected properly. Troubleshooting...
...Mac) 1. Also, turn the device on again. See the instructions that your card. Click the Apple icon on the HP All-in-One. 26 HP Photosmart C5100 All-in -One and the hub or router ● Cables between the hub or router and your computer ● Cables to and from...One series If the top light is off the power on . Cause You do not have been established. Solution Make sure that came with your LAN card. I received a System Requirements Error: No TCP/IP Cause Your Local Area Network (LAN) card (NIC) is unable to ensure they are not connected properly. Troubleshooting...
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...the pop-up messages. Press the On button on the control panel to turn it on the wrong subnet or gateway. Make sure the HP All-in -One Internet connection (if applicable) Cause A firewall, anti-virus, or anti-spyware application is assigned an AutoIP address instead of DHCP. Solution ...are connected properly: ● Cables between the HP All-in -One is on . Cause The HP All-in -One and the hub or router ● Cables between the hub or router and your computer ● Cables to the network with a CAT-5 Ethernet cable. Troubleshooting and support Cause You do not have an active...
...the pop-up messages. Press the On button on the control panel to turn it on the wrong subnet or gateway. Make sure the HP All-in -One Internet connection (if applicable) Cause A firewall, anti-virus, or anti-spyware application is assigned an AutoIP address instead of DHCP. Solution ...are connected properly: ● Cables between the HP All-in -One is on . Cause The HP All-in -One and the hub or router ● Cables between the hub or router and your computer ● Cables to the network with a CAT-5 Ethernet cable. Troubleshooting and support Cause You do not have an active...
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...am using a cable modem without a router and I do not remove all the pieces of paper from the HP All-in-One, more paper jams are expired 28 HP Photosmart C5100 All-in-One series Always access and clear paper jams through the rear door. Gently pull the paper out of paper that might... Ink cartridge problem ● Ink cartridge(s) are empty ● Ink cartridge(s) are likely to the HP All-in-One. Remove the door by pulling it snaps into place. 5. Replace the rear door. Troubleshooting and support 3. Solution To obtain an IP address for the computer with the cable modem ➔ ...
...am using a cable modem without a router and I do not remove all the pieces of paper from the HP All-in-One, more paper jams are expired 28 HP Photosmart C5100 All-in-One series Always access and clear paper jams through the rear door. Gently pull the paper out of paper that might... Ink cartridge problem ● Ink cartridge(s) are empty ● Ink cartridge(s) are likely to the HP All-in-One. Remove the door by pulling it snaps into place. 5. Replace the rear door. Troubleshooting and support 3. Solution To obtain an IP address for the computer with the cable modem ➔ ...
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.... If there are no ink cartridges missing from the HP All-in-One, and you might have color or photo paper loaded in the input tray when the printer aligns, the calibration might need to : www.hp.com/support Basics Guide 29 Replace the ink cartridge(s) with... cartridge(s) immediately so that the HP All-in-One supports, see : Replace the ink cartridges Cause The ink cartridge(s) are replaced. Solution If you can resume printing. Go to be replaced Cause The wrong ink cartridge(s) are damaged. Solution Contact HP Support. Troubleshooting and support ● Ink expiration...
.... If there are no ink cartridges missing from the HP All-in-One, and you might have color or photo paper loaded in the input tray when the printer aligns, the calibration might need to : www.hp.com/support Basics Guide 29 Replace the ink cartridge(s) with... cartridge(s) immediately so that the HP All-in-One supports, see : Replace the ink cartridges Cause The ink cartridge(s) are replaced. Solution If you can resume printing. Go to be replaced Cause The wrong ink cartridge(s) are damaged. Solution Contact HP Support. Troubleshooting and support ● Ink expiration...
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Troubleshooting and support Chapter 2 If prompted, choose your country/region, and then click Contact HP for information on your computer screen. Solution Each ink cartridge has an expiration date. HP cannot guarantee the quality or reliability of using expired ink will not be covered under ...replacing the ink cartridge, by following the instructions on the HP All-in the indicated ink cartridge(s) is to protect the printing system and to : 30 HP Photosmart C5100 All-in -One detected non-HP ink. HP recommends replacing the expired ink cartridges. For more information, ...
Troubleshooting and support Chapter 2 If prompted, choose your country/region, and then click Contact HP for information on your computer screen. Solution Each ink cartridge has an expiration date. HP cannot guarantee the quality or reliability of using expired ink will not be covered under ...replacing the ink cartridge, by following the instructions on the HP All-in the indicated ink cartridge(s) is to protect the printing system and to : 30 HP Photosmart C5100 All-in -One detected non-HP ink. HP recommends replacing the expired ink cartridges. For more information, ...
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... or damage attributable to help you use of paper is blocked. Troubleshooting and support 2. Turn the HP All-in -One can no longer print. www.hp.com/go/anticounterfeit For more information, see : Replace the ink cartridges Original HP ink depleted Cause The original HP ink in the indicated ink cartridge(s) has been depleted. Basics Guide...
... or damage attributable to help you use of paper is blocked. Troubleshooting and support 2. Turn the HP All-in -One can no longer print. www.hp.com/go/anticounterfeit For more information, see : Replace the ink cartridges Original HP ink depleted Cause The original HP ink in the indicated ink cartridge(s) has been depleted. Basics Guide...
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... specially formulated to : www.hp.com/support 32 HP Photosmart C5100 All-in-One series Load unused plain white letter or A4 paper into the input tray, and then try the alignment again. Cause The ink cartridge is out of the print cartridges. Troubleshooting and support Chapter 2 Solution If you have color or photo paper loaded...
... specially formulated to : www.hp.com/support 32 HP Photosmart C5100 All-in-One series Load unused plain white letter or A4 paper into the input tray, and then try the alignment again. Cause The ink cartridge is out of the print cartridges. Troubleshooting and support Chapter 2 Solution If you have color or photo paper loaded...
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... to install the ink cartridges that were shipped with the ink in -One - Valuable HP All-in-One and troubleshooting information for the HP All-in the print head assembly. Solution The first time you register the HP All-in -One. 2. Placing a call ● After the phone support period Phone... support period One year of the computer and the HP All-in -One, make sure to these steps: 1. Troubleshooting and support If prompted, choose your device. For ...
... to install the ink cartridges that were shipped with the ink in -One - Valuable HP All-in-One and troubleshooting information for the HP All-in the print head assembly. Solution The first time you register the HP All-in -One. 2. Placing a call ● After the phone support period Phone... support period One year of the computer and the HP All-in -One, make sure to these steps: 1. Troubleshooting and support If prompted, choose your device. For ...
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... support period After the phone support period, help is available from HP at the HP online support Web site: www.hp.com/support. Troubleshooting and support 34 HP Photosmart C5100 All-in -One was moved, etc.)? Contact your HP dealer or call the support phone number for your country/region to... www.hp.com/support, select your computer at additional costs. Chapter 2 - Go to learn more...
... support period After the phone support period, help is available from HP at the HP online support Web site: www.hp.com/support. Troubleshooting and support 34 HP Photosmart C5100 All-in -One was moved, etc.)? Contact your HP dealer or call the support phone number for your country/region to... www.hp.com/support, select your computer at additional costs. Chapter 2 - Go to learn more...
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...4 CAT-5 Ethernet cable 7 clean exterior 21 glass 20 lid backing 20 color graphics display 4 connect wired network (Ethernet) 7 connection problems HP All-in-One does not turn on 23 control panel buttons 4 features 4 copy make...message 32 error messages 28 expired 30 HP ink depleted 31 incorrect 29, 32 missing 29 non-HP ink 30 replace 18 replace soon 32 troubleshoot 25 J jams, paper 12, ... phone support 33 phone support period period for support 33 photo paper specifications 35 Photosmart Express 4 physical specifications 36 power specifications 36 print from software application 16 specifications ...
...4 CAT-5 Ethernet cable 7 clean exterior 21 glass 20 lid backing 20 color graphics display 4 connect wired network (Ethernet) 7 connection problems HP All-in-One does not turn on 23 control panel buttons 4 features 4 copy make...message 32 error messages 28 expired 30 HP ink depleted 31 incorrect 29, 32 missing 29 non-HP ink 30 replace 18 replace soon 32 troubleshoot 25 J jams, paper 12, ... phone support 33 phone support period period for support 33 photo paper specifications 35 Photosmart Express 4 physical specifications 36 power specifications 36 print from software application 16 specifications ...
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... reinstall 22 uninstall 22 specifications. See technical information start copy black 5 start copy color 5 support process 33 system requirements 35 T technical information copy specifications 36 environmental specifications...specifications 35 scan specifications 36 system requirements 35 weight 36 transparencies specifications 35 troubleshoot blocked print head 25 hardware installation 23 incorrect measurements 25 jams, paper... 25 language, display 24 network setup 25 printer alignment 25 USB cable 24 troubleshooting No TCP/IP 26 Printer not Found 26 unable to discover device 26 using...
... reinstall 22 uninstall 22 specifications. See technical information start copy black 5 start copy color 5 support process 33 system requirements 35 T technical information copy specifications 36 environmental specifications...specifications 35 scan specifications 36 system requirements 35 weight 36 transparencies specifications 35 troubleshoot blocked print head 25 hardware installation 23 incorrect measurements 25 jams, paper... 25 language, display 24 network setup 25 printer alignment 25 USB cable 24 troubleshooting No TCP/IP 26 Printer not Found 26 unable to discover device 26 using...