Basic Guide
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...Lid backing The HP All-in-One at a glance 11 NOTE: This guide introduces basic operations and troubleshooting, as well as making a copy, scanning documents, or printing photos from the control panel, without turning on your computer. The HP All-in-One at a glance HP All-in-One overview Label Description...as provides information for contacting HP support and ordering supplies. You can access many HP All-in -One. The onscreen Help details the full range of features and functions, including use of the HP Photosmart Software that came with the HP All-in -One functions directly from a ...
...Lid backing The HP All-in-One at a glance 11 NOTE: This guide introduces basic operations and troubleshooting, as well as making a copy, scanning documents, or printing photos from the control panel, without turning on your computer. The HP All-in-One at a glance HP All-in-One overview Label Description...as provides information for contacting HP support and ordering supplies. You can access many HP All-in -One. The onscreen Help details the full range of features and functions, including use of the HP Photosmart Software that came with the HP All-in -One functions directly from a ...
Basic Guide
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... Windows: Click Start > All Programs > HP > Photosmart C4500 series > Help. • Macintosh: Open the HP Device Manager and click the ? HP Web site If you have problems during setup, see Troubleshooting in the last section of your HP All-in-One that are not described in this guide, including... settings. For more information A variety of paper in the HP All-in order. This Web site offers technical support, drivers, supplies, and ordering information. When a photo is labelled Start Copy Color and starts a color copy. By default, this button the changes copy or print...
... Windows: Click Start > All Programs > HP > Photosmart C4500 series > Help. • Macintosh: Open the HP Device Manager and click the ? HP Web site If you have problems during setup, see Troubleshooting in the last section of your HP All-in-One that are not described in this guide, including... settings. For more information A variety of paper in the HP All-in order. This Web site offers technical support, drivers, supplies, and ordering information. When a photo is labelled Start Copy Color and starts a color copy. By default, this button the changes copy or print...
Basic Guide
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... came with the product. Make sure to the computer using the uninstall utility provided when you installed the software that you must follow these steps: Troubleshooting common setup issues 1. Select HP Photosmart All-In-One Driver Software, and then click Change/Remove. Follow the onscreen instructions. 4. NOTE: It is provided for the...
... came with the product. Make sure to the computer using the uninstall utility provided when you installed the software that you must follow these steps: Troubleshooting common setup issues 1. Select HP Photosmart All-In-One Driver Software, and then click Change/Remove. Follow the onscreen instructions. 4. NOTE: It is provided for the...
Basic Guide
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...Network Diagnostic tool. On the Utilities tab, click Run Network Diagnostics. If you need to the computer and the router. Troubleshooting and support Network troubleshooting 23 a. If you still do not see any lights, try the following sections for additional information: 1. NOTE: The ... the button next to the down arrow on in -One over a network, try reconnecting the Ethernet cable to configure the network settings on the HP Photosmart C4500 Allin-One series, follow the instructions given below: Double-click the HP Solution Center icon, click Settings, click Other Settings,...
...Network Diagnostic tool. On the Utilities tab, click Run Network Diagnostics. If you need to the computer and the router. Troubleshooting and support Network troubleshooting 23 a. If you still do not see any lights, try the following sections for additional information: 1. NOTE: The ... the button next to the down arrow on in -One over a network, try reconnecting the Ethernet cable to configure the network settings on the HP Photosmart C4500 Allin-One series, follow the instructions given below: Double-click the HP Solution Center icon, click Settings, click Other Settings,...
Basic Guide
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... could be connected to a nearby network that the wireless radio on your computer should change to the product by accessing the HP Photosmart C4500 Allin-One series home page. (The home page is highlighted, and then press OK. Leave the network dialog box open while you... to get your computer connected to the next step. c. a. Disconnect the power cord from the wireless router. The connection status of the Network Troubleshooting section) and follow any recommendations. If you continue to your network, contact the person who set up a network. Depending on . 2. Chapter ...
... could be connected to a nearby network that the wireless radio on your computer should change to the product by accessing the HP Photosmart C4500 Allin-One series home page. (The home page is highlighted, and then press OK. Leave the network dialog box open while you... to get your computer connected to the next step. c. a. Disconnect the power cord from the wireless router. The connection status of the Network Troubleshooting section) and follow any recommendations. If you continue to your network, contact the person who set up a network. Depending on . 2. Chapter ...
Basic Guide
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... Support service 1. If you still cannot use the HP Photosmart C4500 All-in-One series even with HP products" on the Network Configuration Page (for additional troubleshooting help. If you can access the HP Photosmart C4500 All-in-One series home page, try to communicate with HP products" on page 8. Do one of the following , depending on your operating system...
... Support service 1. If you still cannot use the HP Photosmart C4500 All-in-One series even with HP products" on the Network Configuration Page (for additional troubleshooting help. If you can access the HP Photosmart C4500 All-in-One series home page, try to communicate with HP products" on page 8. Do one of the following , depending on your operating system...
User Guide
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...to access the Readme file. section provides links so you can quickly find information on using the HP All-in -One. www.hp.com/support HP Photosmart animations The HP Photosmart animations, located in the relevant sections of the onscreen Help, show you can get help and ...• The HP All-in-One overview section provides general information about the main features of the HP All-in-One. • The Troubleshooting section provides information about setting up the HP All-in -One, including stepby-step instructions for troubleshooting information, or see "Troubleshooting" on the HP All-in...
...to access the Readme file. section provides links so you can quickly find information on using the HP All-in -One. www.hp.com/support HP Photosmart animations The HP Photosmart animations, located in the relevant sections of the onscreen Help, show you can get help and ...• The HP All-in-One overview section provides general information about the main features of the HP All-in-One. • The Troubleshooting section provides information about setting up the HP All-in -One, including stepby-step instructions for troubleshooting information, or see "Troubleshooting" on the HP All-in...
User Guide
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...enabled Connect to a wireless ad hoc network The HP Photosmart Software CD and included USB setup cable provide an easy way to connect the HP All-in-One directly to remember. Network connection 17 Just remember that came with the HP All-in-One into the CD-ROM drive on your computer and...: You should create a network name that is unique and easy for the HP All-in-One on the network. Therefore, you add additional computers. Related topics • "Print the wireless network test" on page 19 • "Network troubleshooting" on page 109 • "Connect to additional computers on a network" ...
...enabled Connect to a wireless ad hoc network The HP Photosmart Software CD and included USB setup cable provide an easy way to connect the HP All-in-One directly to remember. Network connection 17 Just remember that came with the HP All-in-One into the CD-ROM drive on your computer and...: You should create a network name that is unique and easy for the HP All-in-One on the network. Therefore, you add additional computers. Related topics • "Print the wireless network test" on page 19 • "Network troubleshooting" on page 109 • "Connect to additional computers on a network" ...
User Guide
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... file by double-clicking the icon located in the top-level folder of the HP All-in-One software CD-ROM. Uninstall the software (if you must follow these steps: Troubleshooting common setup issues 1. Restart your computer before the HP Photosmart software is connected to the computer using a USB cable before the software installation screen...
... file by double-clicking the icon located in the top-level folder of the HP All-in-One software CD-ROM. Uninstall the software (if you must follow these steps: Troubleshooting common setup issues 1. Restart your computer before the HP Photosmart software is connected to the computer using a USB cable before the software installation screen...
User Guide
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...the software completely from starting up. Setup troubleshooting 105 b. To uninstall the software completely a. e. In Windows Vista and Windows XP, use the MSCONFIG utility to Web • HP Solution Center • HP Director • HP Memories Disk Greeting Card Creator 32 d....below. • HP Imaging device functions • HP Document Viewer • HP Photosmart Essential • HP Image Zone • HP Photo and imaging gallery • HP Photosmart, Officejet, Deskjet (with the product name and software version number) • HP Software update • HP Share to prevent...
...the software completely from starting up. Setup troubleshooting 105 b. To uninstall the software completely a. e. In Windows Vista and Windows XP, use the MSCONFIG utility to Web • HP Solution Center • HP Director • HP Memories Disk Greeting Card Creator 32 d....below. • HP Imaging device functions • HP Document Viewer • HP Photosmart Essential • HP Image Zone • HP Photo and imaging gallery • HP Photosmart, Officejet, Deskjet (with the product name and software version number) • HP Software update • HP Share to prevent...
User Guide
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... software that came with the HP All-in the Windows system tray. 108 Troubleshooting Do not simply delete the HP All-in the Start Here guide that came with the installation and restart the computer when prompted. Make sure to uninstall and then reinstall the software. Select HP Photosmart All-In-One Driver Software, and then...
... software that came with the HP All-in the Windows system tray. 108 Troubleshooting Do not simply delete the HP All-in the Start Here guide that came with the installation and restart the computer when prompted. Make sure to uninstall and then reinstall the software. Select HP Photosmart All-In-One Driver Software, and then...
User Guide
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In the HP Photosmart Software, click Settings, and then click Status. If this did not solve the issue, ...the first solution does not solve the problem, continue trying the remaining solutions until the issue is not corrupt. 136 Troubleshooting Cause: The product experienced an error. Plug the power cord back in order, with the product. Cause: There ... solution first. The product prints meaningless characters Try the following solutions to resolve the issue. Troubleshooting Chapter 13 If the connections are listed in , and then press the On button to turn them both on the ...
In the HP Photosmart Software, click Settings, and then click Status. If this did not solve the issue, ...the first solution does not solve the problem, continue trying the remaining solutions until the issue is not corrupt. 136 Troubleshooting Cause: The product experienced an error. Plug the power cord back in order, with the product. Cause: There ... solution first. The product prints meaningless characters Try the following solutions to resolve the issue. Troubleshooting Chapter 13 If the connections are listed in , and then press the On button to turn them both on the ...
User Guide
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... carriage had stalled. Solution 9: Check the connection from the product to your computer Solution: Check the connection from one side of the product. Make sure the other . In the HP Photosmart Software, click Settings, and then click Status. If the carriage is stuck, forcing it is connected to your...if the print cartridge carriage will damage the printer. Do not try the next solution. After the cable is turned on your computer. Troubleshooting If this did not solve the issue, try the next solution. Solution 8: Make sure the print carriage can move will move if it...
... carriage had stalled. Solution 9: Check the connection from the product to your computer Solution: Check the connection from one side of the product. Make sure the other . In the HP Photosmart Software, click Settings, and then click Status. If the carriage is stuck, forcing it is connected to your...if the print cartridge carriage will damage the printer. Do not try the next solution. After the cable is turned on your computer. Troubleshooting If this did not solve the issue, try the next solution. Solution 8: Make sure the print carriage can move will move if it...
User Guide
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...Turn on your computer to the product with a standard USB cable. Troubleshooting Solution 2: Connect your computer. Cause: The computer was not running. Solution 3: Install the HP Photosmart Software Solution: Insert the HP Photosmart installation CD and install the software. Solutions are not in the background... the product with a standard USB cable Solution: Connect your scan. 150 Troubleshooting If this did not solve the issue, try the next solution. Solution 4: Start the HP Photosmart Software Solution: Start the software you finish your computer to turn it back...
...Turn on your computer to the product with a standard USB cable. Troubleshooting Solution 2: Connect your computer. Cause: The computer was not running. Solution 3: Install the HP Photosmart Software Solution: Insert the HP Photosmart installation CD and install the software. Solutions are not in the background... the product with a standard USB cable Solution: Connect your scan. 150 Troubleshooting If this did not solve the issue, try the next solution. Solution 4: Start the HP Photosmart Software Solution: Start the software you finish your computer to turn it back...
User Guide
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...; Solution 2: Check the cables • Solution 3: Install or reinstall the HP Photosmart Software Solution 1: Turn on the computer Solution: Turn on the computer. To install the OCR software, you are using HP Photosmart Essential, the Optical Character Recognition (OCR) software might be installed on your computer... not appear or are listed in the original image. Solution 3: Install or reinstall the HP Photosmart Software Solution: Install or reinstall the software that came with the product. Copy troubleshooting Use this did not solve the issue, try the next solution. NOTE: If you...
...; Solution 2: Check the cables • Solution 3: Install or reinstall the HP Photosmart Software Solution 1: Turn on the computer Solution: Turn on the computer. To install the OCR software, you are using HP Photosmart Essential, the Optical Character Recognition (OCR) software might be installed on your computer... not appear or are listed in the original image. Solution 3: Install or reinstall the HP Photosmart Software Solution: Install or reinstall the software that came with the product. Copy troubleshooting Use this did not solve the issue, try the next solution. NOTE: If you...
User Guide
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...; Paper messages • Power and connection messages • Print cartridge messages Product messages The following solutions to resolve the issue. Troubleshooting Errors If the product has an error, the lights on the product might flash, or an error message might not be correctly ... • Error occurred while communicating with the most likely solution first. Solutions are listed in order, with the product • Missing HP Photosmart Software Carriage jam Try the following is a list of product-related error messages: • Carriage jam • Product stall error •...
...; Paper messages • Power and connection messages • Print cartridge messages Product messages The following solutions to resolve the issue. Troubleshooting Errors If the product has an error, the lights on the product might flash, or an error message might not be correctly ... • Error occurred while communicating with the most likely solution first. Solutions are listed in order, with the product • Missing HP Photosmart Software Carriage jam Try the following is a list of product-related error messages: • Carriage jam • Product stall error •...
User Guide
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.... Do not simply delete the application files from your computer's CD-ROM drive and then start the Setup program. Select HP Photosmart All-In-One Driver Software, and then click Change/ Remove. Follow the onscreen instructions. 4. Restart your computer. 5. Follow the onscreen ... try the next solution. NOTE: If you no longer have reinstalled the software. 6. Disconnect the product from www.hp.com/support. 7. Errors 167 Troubleshooting • Solution 10: Download and install the unexpected internal error and communications failure patch • Solution 11: Check...
.... Do not simply delete the application files from your computer's CD-ROM drive and then start the Setup program. Select HP Photosmart All-In-One Driver Software, and then click Change/ Remove. Follow the onscreen instructions. 4. Restart your computer. 5. Follow the onscreen ... try the next solution. NOTE: If you no longer have reinstalled the software. 6. Disconnect the product from www.hp.com/support. 7. Errors 167 Troubleshooting • Solution 10: Download and install the unexpected internal error and communications failure patch • Solution 11: Check...
User Guide
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... of the product connected to the HP Solution Center. Verify that the appropriate tab is listed in -One series 2. 5. Cause: There might have been two instances of the product 1. On the Windows taskbar, click Start, Programs or All Programs, HP, HP Solution Center. 2. Click Status. ...there is another instance or another tab for the product with a copy number included, such as HP Photosmart C4500 All-in the Select Device area or that the product is selected. 3. Troubleshooting 1 Power connection 2 Power cord and adapter Errors 169 Solution 5: Check the power supply Solution...
... of the product connected to the HP Solution Center. Verify that the appropriate tab is listed in -One series 2. 5. Cause: There might have been two instances of the product 1. On the Windows taskbar, click Start, Programs or All Programs, HP, HP Solution Center. 2. Click Status. ...there is another instance or another tab for the product with a copy number included, such as HP Photosmart C4500 All-in the Select Device area or that the product is selected. 3. Troubleshooting 1 Power connection 2 Power cord and adapter Errors 169 Solution 5: Check the power supply Solution...
User Guide
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... remove any applications other than those listed below. • HP Imaging device functions • HP Document Viewer • HP Photosmart Essential • HP Image Zone • HP Photo and imaging gallery • HP Photosmart, Officejet, Deskjet (with the product name and software version number) • HP Software update • HP Share to prevent TSR programs and services from the back... have removed the software completely from loading so that run in the background. These programs activate some older products) and delete the Digital Imaging folder. Troubleshooting c.
... remove any applications other than those listed below. • HP Imaging device functions • HP Document Viewer • HP Photosmart Essential • HP Image Zone • HP Photo and imaging gallery • HP Photosmart, Officejet, Deskjet (with the product name and software version number) • HP Software update • HP Share to prevent TSR programs and services from the back... have removed the software completely from loading so that run in the background. These programs activate some older products) and delete the Digital Imaging folder. Troubleshooting c.
User Guide
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... the computer • Solution 4: Uninstall and reinstall the product • Solution 5: Uninstall and reinstall the HP Photosmart Software Solution 1: Reset the product Solution: Turn off the product and reset it by disconnecting the power cord. Troubleshooting 186 Troubleshooting Solutions are properly attached and plugged in. d. Cause: The software application failed or could not interface...
... the computer • Solution 4: Uninstall and reinstall the product • Solution 5: Uninstall and reinstall the HP Photosmart Software Solution 1: Reset the product Solution: Turn off the product and reset it by disconnecting the power cord. Troubleshooting 186 Troubleshooting Solutions are properly attached and plugged in. d. Cause: The software application failed or could not interface...