Basic Guide
Page 9
...When you disabled any virus detection software. 2. During installation of computers on the network. 5. To install the Windows HP All-in -One on a network. If more than one printer is found on the screen. If you are prompted, connect the product to the network, install the software on...came with a USB connection, you want to configure it again. 8. Follow the prompts to correct the problem, and then try again. 3. Follow the instructions on the network, the Printers Found screen appears. Insert the Windows CD that will be prompted to a network, you add additional ...
...When you disabled any virus detection software. 2. During installation of computers on the network. 5. To install the Windows HP All-in -One on a network. If more than one printer is found on the screen. If you are prompted, connect the product to the network, install the software on...came with a USB connection, you want to configure it again. 8. Follow the prompts to correct the problem, and then try again. 3. Follow the instructions on the network, the Printers Found screen appears. Insert the Windows CD that will be prompted to a network, you add additional ...
Basic Guide
Page 10
...2. For more detailed instructions on connecting the HP All-in-One to a network, see: • "Set up the HP All-in queue or printer goes offline • Scan communication errors or scanner busy messages • Unable to see printer status on page 6 Configure your firewall to ...ports, but some do not have already successfully installed HP software and experience problems, try the following programs are in the Control Panel and delete the printers for a wireless network installation. 4. If you installed the HP software. By trusting all firewalls require you answered "...
...2. For more detailed instructions on connecting the HP All-in-One to a network, see: • "Set up the HP All-in queue or printer goes offline • Scan communication errors or scanner busy messages • Unable to see printer status on page 6 Configure your firewall to ...ports, but some do not have already successfully installed HP software and experience problems, try the following programs are in the Control Panel and delete the printers for a wireless network installation. 4. If you installed the HP software. By trusting all firewalls require you answered "...
Basic Guide
Page 24
... 3: Check the connection between the product and computer Solution: Check the connection between the product and computer. Cause: There might have been a problem with one end of the USB cable into the back of the print cartridges. Once you are listed in order, with the most likely solution first. ...the back of paper. During installation, do not plug in the input tray. Cause: You sent the print job to the default printer, but I am having problems using the product with my computer Solution: You must first install the software that came with the product before the software was not...
... 3: Check the connection between the product and computer Solution: Check the connection between the product and computer. Cause: There might have been a problem with one end of the USB cable into the back of the print cartridges. Once you are listed in order, with the most likely solution first. ...the back of paper. During installation, do not plug in the input tray. Cause: You sent the print job to the default printer, but I am having problems using the product with my computer Solution: You must first install the software that came with the product before the software was not...
Basic Guide
Page 27
... and Applications, and then select Services. If you are still having problems using a proxy server in your browser, you might need to reconfigure your firewall settings to allow the computer and HP Photosmart C4500 All-in-One series to steps 4 and 5. Double-click Services and Applications, and...product, your firewall might be interfering. For more information see "Configure your firewall to work with HP products" on your operating system: • Windows XP: Click Start, point to Printers and Faxes, and then select View/Details. • Windows Vista: Click Start, point to...
... and Applications, and then select Services. If you are still having problems using a proxy server in your browser, you might need to reconfigure your firewall settings to allow the computer and HP Photosmart C4500 All-in-One series to steps 4 and 5. Double-click Services and Applications, and...product, your firewall might be interfering. For more information see "Configure your firewall to work with HP products" on your operating system: • Windows XP: Click Start, point to Printers and Faxes, and then select View/Details. • Windows Vista: Click Start, point to...
Basic Guide
Page 30
...its standard time and materials charges to enforce such disclaimers or limitations; Extent of a manufacturer to service the printer for the particular failure or damage. 5. Hewlett-Packard (HP) warrants to province in Canada, and from limiting the statutory rights of a consumer (e.g., the United Kingdom...have been refilled, remanufactured, refurbished, misused, or tampered with the customer. To the extent that have other problems, including those that the operation of any HP support contract with . 1 year unless otherwise stated A. or c. You may be either the warranty to ...
...its standard time and materials charges to enforce such disclaimers or limitations; Extent of a manufacturer to service the printer for the particular failure or damage. 5. Hewlett-Packard (HP) warrants to province in Canada, and from limiting the statutory rights of a consumer (e.g., the United Kingdom...have been refilled, remanufactured, refurbished, misused, or tampered with the customer. To the extent that have other problems, including those that the operation of any HP support contract with . 1 year unless otherwise stated A. or c. You may be either the warranty to ...
User Guide
Page 83
...Check the estimated ink levels You can cause temporary printing problems, or even permanent damage. The ink supply level ...and ink flowing smoothly. Maintain the HP All-in-One 80 Maintain the HP All-in another printer, the ink level indicator might need... to avoid possible printing delays. Chapter 11 2 Plastic tape with pink pull tab (must be removed before installing) 3 Ink nozzles under tape Hold the print cartridges by their black plastic sides, with the label on top. Do not touch the copper-colored...
...Check the estimated ink levels You can cause temporary printing problems, or even permanent damage. The ink supply level ...and ink flowing smoothly. Maintain the HP All-in-One 80 Maintain the HP All-in another printer, the ink level indicator might need... to avoid possible printing delays. Chapter 11 2 Plastic tape with pink pull tab (must be removed before installing) 3 Ink nozzles under tape Hold the print cartridges by their black plastic sides, with the label on top. Do not touch the copper-colored...
User Guide
Page 90
...NOTE: If you have a problem with one or both of the print cartridges. The product prints a test page, aligns the print cartridges, and calibrates the printer. 2. Advanced print cartridge maintenance If you are experiencing problems with printing, you might have colored paper loaded in the input tray... cleaning procedures unnecessarily can also align the print cartridges at any time from the HP Photosmart Software 1. The product remembers the alignment values for more information. Maintain the HP All-in the input tray when you align the print cartridges, the alignment will...
...NOTE: If you have a problem with one or both of the print cartridges. The product prints a test page, aligns the print cartridges, and calibrates the printer. 2. Advanced print cartridge maintenance If you are experiencing problems with printing, you might have colored paper loaded in the input tray... cleaning procedures unnecessarily can also align the print cartridges at any time from the HP Photosmart Software 1. The product remembers the alignment values for more information. Maintain the HP All-in the input tray when you align the print cartridges, the alignment will...
User Guide
Page 107
...to install the software. Troubleshooting Chapter 13 • Check other . Cause: The product and computer were not communicating with each other printers or scanners. Cause: The installation failed to install the software. To disconnect and reset the product a. Press the On button to disconnect... the software and reset the product 1. After you check the connections, try restarting your CD-ROM drive is , and then correct the problem before attempting to run automatically, you can start the installation from a Windows computer 1. You might need to turn it . Turn off ...
...to install the software. Troubleshooting Chapter 13 • Check other . Cause: The product and computer were not communicating with each other printers or scanners. Cause: The installation failed to install the software. To disconnect and reset the product a. Press the On button to disconnect... the software and reset the product 1. After you check the connections, try restarting your CD-ROM drive is , and then correct the problem before attempting to run automatically, you can start the installation from a Windows computer 1. You might need to turn it . Turn off ...
User Guide
Page 112
...109 Troubleshooting To verify that came with the most likely solution first. If the HP Solution Center shows the essential icons (Scan Picture and Scan Document), the software has... Embedded Web Server and check the Broadcast SSID setting. Network troubleshooting This section addresses problems you do not see : "Connect to network during setup • Invalid WEP key during... wireless setup • Invalid passphrase during wireless setup • The Printer Not Found screen appears during installation During wireless network setup you might encounter setting up a ...
...109 Troubleshooting To verify that came with the most likely solution first. If the HP Solution Center shows the essential icons (Scan Picture and Scan Document), the software has... Embedded Web Server and check the Broadcast SSID setting. Network troubleshooting This section addresses problems you do not see : "Connect to network during setup • Invalid WEP key during... wireless setup • Invalid passphrase during wireless setup • The Printer Not Found screen appears during installation During wireless network setup you might encounter setting up a ...
User Guide
Page 116
... this did not solve the issue, try the next solution. Network troubleshooting 113 If the first solution does not solve the problem, continue trying the remaining solutions until the issue is complete. Solution 2: Temporarily disable the Virtual Private Network (VPN) Solution...: Temporarily disable the VPN before reinstalling the product software. Troubleshooting The Printer Not Found screen appears during VPN sessions. Temporarily disable anti-virus or anti-spyware applications, and then reinstall the product software....
... this did not solve the issue, try the next solution. Network troubleshooting 113 If the first solution does not solve the problem, continue trying the remaining solutions until the issue is complete. Solution 2: Temporarily disable the Virtual Private Network (VPN) Solution...: Temporarily disable the VPN before reinstalling the product software. Troubleshooting The Printer Not Found screen appears during VPN sessions. Temporarily disable anti-virus or anti-spyware applications, and then reinstall the product software....
User Guide
Page 119
...Non-HP ink cartridges were being sharp and defined. Printer service or repairs required as a mailing envelope. 116 Troubleshooting Troubleshooting Chapter 13 • Paper is not picked up from the input tray • The text edges are jagged Wrong, inaccurate, or bleeding colors If your printout has one ... the paper is loaded correctly and that you expected. Try the following print quality problems, try the next solution. For example, the colors in this did not solve the issue, try the solutions in your print cartridges are using a non-HP supply will not be smeared.
...Non-HP ink cartridges were being sharp and defined. Printer service or repairs required as a mailing envelope. 116 Troubleshooting Troubleshooting Chapter 13 • Paper is not picked up from the input tray • The text edges are jagged Wrong, inaccurate, or bleeding colors If your printout has one ... the paper is loaded correctly and that you expected. Try the following print quality problems, try the next solution. For example, the colors in this did not solve the issue, try the solutions in your print cartridges are using a non-HP supply will not be smeared.
User Guide
Page 123
... print quality becomes unacceptable. If prompted, choose your print cartridge is a problem with HP printers to replace the print cartridges. NOTE: HP cannot guarantee the quality or reliability of warranty date has not been reached, contact HP support. If the self-test report shows a problem, clean the print cartridges. Solution 5: Replace the print cartridge Solution: Replace...
... print quality becomes unacceptable. If prompted, choose your print cartridge is a problem with HP printers to replace the print cartridges. NOTE: HP cannot guarantee the quality or reliability of warranty date has not been reached, contact HP support. If the self-test report shows a problem, clean the print cartridges. Solution 5: Replace the print cartridge Solution: Replace...
User Guide
Page 136
... paper. Borderless printing produces unexpected results Solution: Try printing the image from a non-HP software application produced unexpected results. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is firmly connected to your computer ... 2: Load paper in the input tray Solution: Load paper in the input tray • Solution 3: Select the correct printer • Solution 4: Check the printer driver status • Solution 5: Wait until the product completes the current operation • Solution 6: Remove all cancelled print...
... paper. Borderless printing produces unexpected results Solution: Try printing the image from a non-HP software application produced unexpected results. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is firmly connected to your computer ... 2: Load paper in the input tray Solution: Load paper in the input tray • Solution 3: Select the correct printer • Solution 4: Check the printer driver status • Solution 5: Wait until the product completes the current operation • Solution 6: Remove all cancelled print...
User Guide
Page 140
...document was turned off . Print troubleshooting 137 If it is not lit, the product is automatically selected when you have selected the correct printer in your software application. Cause: The product was corrupt. If this did not solve the issue, try the next solution. TIP: You ... located on the product • Solution 2: Load paper in the File menu of paper. If the first solution does not solve the problem, continue trying the remaining solutions until the product completes the current operation • Solution 6: Remove all cancelled print jobs from the product ...
...document was turned off . Print troubleshooting 137 If it is not lit, the product is automatically selected when you have selected the correct printer in your software application. Cause: The product was corrupt. If this did not solve the issue, try the next solution. TIP: You ... located on the product • Solution 2: Load paper in the File menu of paper. If the first solution does not solve the problem, continue trying the remaining solutions until the product completes the current operation • Solution 6: Remove all cancelled print jobs from the product ...
User Guide
Page 143
...the print job if the margins are not satisfactory, and then adjust the margins in the input tray Solution 1: Check the printer margins Solution: Check the printer margins. If this did not solve the issue, try the next solution. 140 Troubleshooting The pages in order, with the... solutions to the product. Preview your software application. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved. • Solution 1: Check the printer margins • Solution 2: Verify the paper size setting • Solution 3: Load the stack ...
...the print job if the margins are not satisfactory, and then adjust the margins in the input tray Solution 1: Check the printer margins Solution: Check the printer margins. If this did not solve the issue, try the next solution. 140 Troubleshooting The pages in order, with the... solutions to the product. Preview your software application. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved. • Solution 1: Check the printer margins • Solution 2: Verify the paper size setting • Solution 3: Load the stack ...
User Guide
Page 177
... click Properties. Cause: The Lexbceserver service installed by a Lexmark printer, Lexmark all-inone, or Dell all-in-one of the Lexmark or Dell devices without affecting HP software. 8. Restart the Lexbcserver service. d. To download and run the Scan Diagnostic utility to find and correct problems with the next step to scan again. Click OK...
... click Properties. Cause: The Lexbceserver service installed by a Lexmark printer, Lexmark all-inone, or Dell all-in-one of the Lexmark or Dell devices without affecting HP software. 8. Restart the Lexbcserver service. d. To download and run the Scan Diagnostic utility to find and correct problems with the next step to scan again. Click OK...
User Guide
Page 184
...; Solution 3: Disconnect and reconnect the USB cable • Solution 4: Verify that came with the product for your operating system, do one of the computer. Right-click the icon for information about setting it up properly. NOTE: If the installation does not run automatically, from...; Solution 5: Check if the printer is paused or offline • Solution 6: Clear the print queue manually • Solution 7: Stop and restart the print spooler • Solution 8: Verify whether the software application has a problem Solution 1: Print a test page Solution: Print a test page to see if...
...; Solution 3: Disconnect and reconnect the USB cable • Solution 4: Verify that came with the product for your operating system, do one of the computer. Right-click the icon for information about setting it up properly. NOTE: If the installation does not run automatically, from...; Solution 5: Check if the printer is paused or offline • Solution 6: Clear the print queue manually • Solution 7: Stop and restart the print spooler • Solution 8: Verify whether the software application has a problem Solution 1: Print a test page Solution: Print a test page to see if...
User Guide
Page 188
...restart the computer and try the next solution. Close the software application and reopen it. 2. Determine if the software application is the problem. Try printing from a DOS application. Double-click Administrative Tools, and then double-click Services. 3. On the Windows taskbar, click ...Start, and then click Programs or All Programs. b. Errors 185 Troubleshooting 4. NOTE: The printer might not support printing from Notepad to stop and restart the print spooler 1. Try to restart the service, and then click OK. ...
...restart the computer and try the next solution. Close the software application and reopen it. 2. Determine if the software application is the problem. Try printing from a DOS application. Double-click Administrative Tools, and then double-click Services. 3. On the Windows taskbar, click ...Start, and then click Programs or All Programs. b. Errors 185 Troubleshooting 4. NOTE: The printer might not support printing from Notepad to stop and restart the print spooler 1. Try to restart the service, and then click OK. ...
User Guide
Page 191
.... If you are other USB devices connected to the computer, disconnect the other devices, except for a laptop, disconnect the cable from the Printers and Faxes control panel and then reinstall it to see if the USB cable works. After the computer restarts, try the next solution. Do... one instead. 8. Check the USB cable to be working properly. NOTE: If you experience problems, the USB cable might need to make sure it might have restarted the computer after installing the ...
.... If you are other USB devices connected to the computer, disconnect the other devices, except for a laptop, disconnect the cable from the Printers and Faxes control panel and then reinstall it to see if the USB cable works. After the computer restarts, try the next solution. Do... one instead. 8. Check the USB cable to be working properly. NOTE: If you experience problems, the USB cable might need to make sure it might have restarted the computer after installing the ...
User Guide
Page 195
...verify that does not work, try unplugging and replugging the USB cable into another problem with the computer. Solution 3: Restart the computer Solution: Restart the computer. On the Windows taskbar, click Start, Printers and Faxes. 3. Try to the computer, disconnect the other USB devices connected... station for the keyboard and the mouse. 6. After the computer restarts, try disconnecting the cable from the Printers and Faxes control panel and then reinstall it on the computer. 5. Do one instead. 8. If that the cable does not exceed 3 meters (9.8 feet) in length. 7. Check the...
...verify that does not work, try unplugging and replugging the USB cable into another problem with the computer. Solution 3: Restart the computer Solution: Restart the computer. On the Windows taskbar, click Start, Printers and Faxes. 3. Try to the computer, disconnect the other USB devices connected... station for the keyboard and the mouse. 6. After the computer restarts, try disconnecting the cable from the Printers and Faxes control panel and then reinstall it on the computer. 5. Do one instead. 8. If that the cable does not exceed 3 meters (9.8 feet) in length. 7. Check the...