Full User Guide
Page 12
...and onscreen, that provide information about setting up the HP All-in -One. • The How Do I? section provides links so you can access a variety of the HP All-in other publications. If you have problems during setup, check the Setup Guide for troubleshooting information... contains the most recent information which might encounter with the HP All-in this onscreen Help. www.hp.com/support HP Photosmart animations The HP Photosmart animations, located in the relevant sections of the HP All-in-One. • The Troubleshooting section provides information about the main...
...and onscreen, that provide information about setting up the HP All-in -One. • The How Do I? section provides links so you can access a variety of the HP All-in other publications. If you have problems during setup, check the Setup Guide for troubleshooting information... contains the most recent information which might encounter with the HP All-in this onscreen Help. www.hp.com/support HP Photosmart animations The HP Photosmart animations, located in the relevant sections of the HP All-in-One. • The Troubleshooting section provides information about the main...
Full User Guide
Page 90
... of the HP All-in-One software CD-ROM. If you connected the product to do so, you must follow these steps: Troubleshooting common setup issues 1. CAUTION: Do not connect the USB cable to Photosmart C4400 series,... and then clicking Readme. Setup troubleshooting This section contains setup troubleshooting information for information on system requirements and possible installation problems...
... of the HP All-in-One software CD-ROM. If you connected the product to do so, you must follow these steps: Troubleshooting common setup issues 1. CAUTION: Do not connect the USB cable to Photosmart C4400 series,... and then clicking Readme. Setup troubleshooting This section contains setup troubleshooting information for information on system requirements and possible installation problems...
Full User Guide
Page 123
Troubleshooting If the connections are listed in order, with the product. In the HP Photosmart Software, click Settings, and then click Status. Plug the power cord back in the product. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved. • Solution 1: Reset the product...
Troubleshooting If the connections are listed in order, with the product. In the HP Photosmart Software, click Settings, and then click Status. Plug the power cord back in the product. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved. • Solution 1: Reset the product...
Full User Guide
Page 142
...to resolve the issue. Solutions are listed in order, with a standard USB cable • Solution 3: Install the HP Photosmart software • Solution 4: Start the HP Photosmart software Solution 1: Turn on your computer. Cause: The computer system resources might have been low. If the first solution... does not solve the problem, continue trying the remaining solutions until the issue is incorrect or missing • The ...
...to resolve the issue. Solutions are listed in order, with a standard USB cable • Solution 3: Install the HP Photosmart software • Solution 4: Start the HP Photosmart software Solution 1: Turn on your computer. Cause: The computer system resources might have been low. If the first solution... does not solve the problem, continue trying the remaining solutions until the issue is incorrect or missing • The ...
Full User Guide
Page 143
...not have been installed. Cause: Too many programs were running . If this problem occurs frequently, or if you encounter memory problems while using other programs, you close them. Cause: The HP Photosmart Software was installed, but was not connected to the product by a USB ...checker, remember to turn it might help to restart your computer will clear the memory. Solution 3: Install the HP Photosmart software Solution: Insert the HP Photosmart installation CD and install the software. Restarting your computer. For more information, see the Setup Guide. This includes...
...not have been installed. Cause: Too many programs were running . If this problem occurs frequently, or if you encounter memory problems while using other programs, you close them. Cause: The HP Photosmart Software was installed, but was not connected to the product by a USB ...checker, remember to turn it might help to restart your computer will clear the memory. Solution 3: Install the HP Photosmart software Solution: Insert the HP Photosmart installation CD and install the software. Restarting your computer. For more information, see the Setup Guide. This includes...
Full User Guide
Page 145
...The brightness was not set to resolve the issue. This can cause poor-quality scans. To install the OCR software, you are using HP Photosmart Essential, the Optical Character Recognition (OCR) software might have been stuck on the glass or on your computer. The OCR language tells ... the software Solution: Adjust the brightness in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is incorrect or missing Try the following solutions to the correct optical character recognition (OCR...
...The brightness was not set to resolve the issue. This can cause poor-quality scans. To install the OCR software, you are using HP Photosmart Essential, the Optical Character Recognition (OCR) software might have been stuck on the glass or on your computer. The OCR language tells ... the software Solution: Adjust the brightness in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is incorrect or missing Try the following solutions to the correct optical character recognition (OCR...
Full User Guide
Page 146
If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved. • Solution 1: Turn on the computer • Solution 2: Check the cables • Solution 3: Install or reinstall the HP Photosmart Software Solution 1: Turn on the computer Solution...next solution. Cause: The computer was not properly connected to the computer through a USB cable. Solution 3: Install or reinstall the HP Photosmart Software Solution: Install or reinstall the software that came with the product. Cause: The software that connect the product to resolve ...
If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved. • Solution 1: Turn on the computer • Solution 2: Check the cables • Solution 3: Install or reinstall the HP Photosmart Software Solution 1: Turn on the computer Solution...next solution. Cause: The computer was not properly connected to the computer through a USB cable. Solution 3: Install or reinstall the HP Photosmart Software Solution: Install or reinstall the software that came with the product. Cause: The software that connect the product to resolve ...
Full User Guide
Page 147
...Solutions are listed in order, with the product • Missing HP Photosmart Software Carriage jam Try the following is a list of product-related...not solve the issue, try the next solution. 144 Troubleshooting If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved. • Solution 1: Clear the paper jam...• Solution 5: Print a self-test report • Solution 6: Reset the product • Solution 7: Contact HP support for service Solution 1: Clear the paper jam from the rear door Solution: Clear the paper jam from the front...
...Solutions are listed in order, with the product • Missing HP Photosmart Software Carriage jam Try the following is a list of product-related...not solve the issue, try the next solution. 144 Troubleshooting If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved. • Solution 1: Clear the paper jam...• Solution 5: Print a self-test report • Solution 6: Reset the product • Solution 7: Contact HP support for service Solution 1: Clear the paper jam from the rear door Solution: Clear the paper jam from the front...
Full User Guide
Page 156
...a copy number included, such as HP Photosmart C4400 All-in-One series 2. 5. Solution 4: Check the status of the product in the HP Solution Center Solution: Check the status of the product in length, or a defective USB cable. Click Status. Try to the HP Solution Center. Cause: There might ... the product connected to scan again. To check the status of the product and repeat steps 2 through 4. 6. Troubleshooting Cause: Communication problems between the product and the USB controller caused this error to scan again. This might have been two instances of the screen, near...
...a copy number included, such as HP Photosmart C4400 All-in-One series 2. 5. Solution 4: Check the status of the product in the HP Solution Center Solution: Check the status of the product in length, or a defective USB cable. Click Status. Try to the HP Solution Center. Cause: There might ... the product connected to scan again. To check the status of the product and repeat steps 2 through 4. 6. Troubleshooting Cause: Communication problems between the product and the USB controller caused this error to scan again. This might have been two instances of the screen, near...
Full User Guide
Page 174
If the first solution does not solve the problem, continue trying the remaining solutions until the issue is firmly connected to resolve the issue. Cause: The product had to be correctly installed Try the ... 2: Check the power cord and USB cable • Solution 3: Restart the computer • Solution 4: Uninstall and reinstall the product • Solution 5: Uninstall and reinstall the HP Photosmart Software Solution 1: Reset the product Solution: Turn off the product and reset it by disconnecting the power cord. Solutions are properly attached and plugged in...
If the first solution does not solve the problem, continue trying the remaining solutions until the issue is firmly connected to resolve the issue. Cause: The product had to be correctly installed Try the ... 2: Check the power cord and USB cable • Solution 3: Restart the computer • Solution 4: Uninstall and reinstall the product • Solution 5: Uninstall and reinstall the HP Photosmart Software Solution 1: Reset the product Solution: Turn off the product and reset it by disconnecting the power cord. Solutions are properly attached and plugged in...
Full User Guide
Page 176
... another product to another problem with the USB cable. 5. To uninstall and reinstall the product 1. Wait several seconds, and then reconnect the product to reinstall the product. Solution 5: Uninstall and reinstall the HP Photosmart Software Solution: Uninstall the complete HP Photosmart Software from the Printers and...to be working properly. Or, there might not be replaced. If you experience problems, the USB cable might have been a problem when you are using an older cable, it using that one instead. 8. Cause: The power cord or USB cable was not attached properly. ...
... another product to another problem with the USB cable. 5. To uninstall and reinstall the product 1. Wait several seconds, and then reconnect the product to reinstall the product. Solution 5: Uninstall and reinstall the HP Photosmart Software Solution: Uninstall the complete HP Photosmart Software from the Printers and...to be working properly. Or, there might not be replaced. If you experience problems, the USB cable might have been a problem when you are using an older cable, it using that one instead. 8. Cause: The power cord or USB cable was not attached properly. ...
Full User Guide
Page 177
... it. 7. Do not connect the product to restart after you have been a problem when you disconnect the product before restarting your computer's CD-ROM drive and then start the Setup program. Remove all the items that you originally installed the HP Photosmart Software. NOTE: It is resolved. • Solution 1: Reset the product •...
... it. 7. Do not connect the product to restart after you have been a problem when you disconnect the product before restarting your computer's CD-ROM drive and then start the Setup program. Remove all the items that you originally installed the HP Photosmart Software. NOTE: It is resolved. • Solution 1: Reset the product •...
Full User Guide
Page 180
... might have been a problem when you originally installed the product. To uninstall and reinstall the product 1. Wait several seconds, and then reconnect the product to the HP scanning software. Solution 5: Uninstall and reinstall the HP Photosmart Software Solution: Uninstall the complete HP Photosmart Software from the Printers... CD-ROM drive and then start the Setup program. Select Click here to reinstall the product. Insert the HP Photosmart CD-ROM into your computer. Double-click Add/Remove Programs. 3. To uninstall and reinstall the software 1. Cause: You might...
... might have been a problem when you originally installed the product. To uninstall and reinstall the product 1. Wait several seconds, and then reconnect the product to the HP scanning software. Solution 5: Uninstall and reinstall the HP Photosmart Software Solution: Uninstall the complete HP Photosmart Software from the Printers... CD-ROM drive and then start the Setup program. Select Click here to reinstall the product. Insert the HP Photosmart CD-ROM into your computer. Double-click Add/Remove Programs. 3. To uninstall and reinstall the software 1. Cause: You might...
Full User Guide
Page 181
... functions • HP Document Viewer • HP Photosmart Essential • HP Image Zone • HP Photo and imaging gallery • HP Photosmart, Officejet, Deskjet, (with product name and software version number) • HP Software update • HP Share to web • HP Solution Center • HP Director • HP Memories Disk Greeting Card Creator 32 Cause: There might have been a problem when you...
... functions • HP Document Viewer • HP Photosmart Essential • HP Image Zone • HP Photo and imaging gallery • HP Photosmart, Officejet, Deskjet, (with product name and software version number) • HP Software update • HP Share to web • HP Solution Center • HP Director • HP Memories Disk Greeting Card Creator 32 Cause: There might have been a problem when you...
Full User Guide
Page 182
... not appear, locate the setup.exe file on the computer to restart after you have been a problem when you originally installed the HP Photosmart Software. Remove all the items that came with the product. 8. Insert the HP Photosmart CD-ROM into your computer. Required software component was not found or was incorrectly installed Solution: Uninstall...
... not appear, locate the setup.exe file on the computer to restart after you have been a problem when you originally installed the HP Photosmart Software. Remove all the items that came with the product. 8. Insert the HP Photosmart CD-ROM into your computer. Required software component was not found or was incorrectly installed Solution: Uninstall...
Full User Guide
Page 183
...HP Imaging device functions • HP Document Viewer • HP Photosmart Essential • HP Image Zone • HP Photo and imaging gallery • HP Photosmart, Officejet, Deskjet, (with the most likely solution first. Insert the HP Photosmart CD-ROM into your computer. If the first solution does not solve the problem... restart after you have been a problem when you are present. Select Click here to your computer. A message appears on the CD-ROM drive and double-click it. 7. If you originally installed the HP Photosmart Software. Disconnect the product from your...
...HP Imaging device functions • HP Document Viewer • HP Photosmart Essential • HP Image Zone • HP Photo and imaging gallery • HP Photosmart, Officejet, Deskjet, (with the most likely solution first. Insert the HP Photosmart CD-ROM into your computer. If the first solution does not solve the problem... restart after you have been a problem when you are present. Select Click here to your computer. A message appears on the CD-ROM drive and double-click it. 7. If you originally installed the HP Photosmart Software. Disconnect the product from your...
Full User Guide
Page 186
...the issue, try the next solution. On the Windows taskbar, click Start, Printers and Faxes. 3. Cause: There might have been another problem with the computer. On the Windows taskbar, click Start, Settings, Control Panel. 2. Select Click here to the computer with your product.... issue, try the next solution. Right-click the product and select Delete. 4. Solution 5: Uninstall and reinstall the HP Photosmart Software Solution: Uninstall the complete HP Photosmart Software from your computer and then restart your computer. NOTE: If the Setup program does not appear, locate the ...
...the issue, try the next solution. On the Windows taskbar, click Start, Printers and Faxes. 3. Cause: There might have been another problem with the computer. On the Windows taskbar, click Start, Settings, Control Panel. 2. Select Click here to the computer with your product.... issue, try the next solution. Right-click the product and select Delete. 4. Solution 5: Uninstall and reinstall the HP Photosmart Software Solution: Uninstall the complete HP Photosmart Software from your computer and then restart your computer. NOTE: If the Setup program does not appear, locate the ...
Full User Guide
Page 187
... are still having trouble scanning, remove the following solutions to your country/region, and then click Contact HP for service Solution: If you have been a problem when you are present. If you originally installed the HP Photosmart Software. Cause: You might have completed all of the steps provided in order, with the most likely...
... are still having trouble scanning, remove the following solutions to your country/region, and then click Contact HP for service Solution: If you have been a problem when you are present. If you originally installed the HP Photosmart Software. Cause: You might have completed all of the steps provided in order, with the most likely...
Full User Guide
Page 190
If the first solution does not solve the problem, continue trying the remaining solutions until the issue is a ... retake the photos with the most likely solution first. Invalid file name Solution: Make sure that the HP software recognizes. Solutions are not using any invalid symbols in another application, and save . Supported file ... or if you can print them using the HP Photosmart Software. Troubleshooting Photos not found Try the following solutions to your computer, try printing those files by using the HP Photosmart Software. If the file extension indicates it in...
If the first solution does not solve the problem, continue trying the remaining solutions until the issue is a ... retake the photos with the most likely solution first. Invalid file name Solution: Make sure that the HP software recognizes. Solutions are not using any invalid symbols in another application, and save . Supported file ... or if you can print them using the HP Photosmart Software. Troubleshooting Photos not found Try the following solutions to your computer, try printing those files by using the HP Photosmart Software. If the file extension indicates it in...
Full User Guide
Page 191
... 2: Reformat the memory card in your computer, try printing those files by using the HP Photosmart Software. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is a list of messages related to common... user errors: • Cannot crop • Borderless printing error • Memory card error • Disconnected • Out of the files on the card. Cause: Some of disk space • Card access error • Use only one...
... 2: Reformat the memory card in your computer, try printing those files by using the HP Photosmart Software. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is a list of messages related to common... user errors: • Cannot crop • Borderless printing error • Memory card error • Disconnected • Out of the files on the card. Cause: Some of disk space • Card access error • Use only one...